Return-Path: Received: from vps.transocean.com by vps.transocean.com (Dovecot) with LMTP id CbGHFO8X2VhRawAAInt2oQ ; Mon, 27 Mar 2017 06:47:27 -0700 Return-path: Envelope-to: susan@transocean.com Delivery-date: Mon, 27 Mar 2017 06:47:27 -0700 Received: from omzsmtpe04.verizonbusiness.com ([199.249.25.207]:46894) by vps.transocean.com with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.88) (envelope-from ) id 1csUzS-0007F5-Gu for susan@transocean.com; Mon, 27 Mar 2017 06:47:27 -0700 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=verizon.com; i=@verizon.com; q=dns/txt; s=corp; t=1490622442; x=1522158442; h=from:date:to:message-id:subject:mime-version; bh=K3FCnrzmxzuWn3730IhS4cPIBIbssUSG+vnJDaE5Q5U=; b=Tk/5ytEodoiJlnuuDreFFUy6zD58paVd6PQJy/XE3+BZHE0mQBgIxonN ac6WEOK5iy4n7Co5t+cGBAkqiDY1Gk52avTtvaL5hG0QMcK4OwRB4/o9F hKuqHeQoyinSgDjqdggtDRWQjtEvG9yGxS2I32AjTM8Fil91FQcO57QE1 g=; X-IronPort-Anti-Spam-Filtered: false Received: from omzsmtpi01.vzbi.com ([165.122.46.171]) by omzsmtpe04.verizonbusiness.com with ESMTP; 27 Mar 2017 13:46:40 +0000 From: invoiceinquiry@verizon.com X-VzAPP: 1 X-IronPort-AV: E=Sophos;i="5.36,231,1486425600"; d="scan'208,217";a="915280037" Received: from vpbfrdgpa15.verizon.com ([140.108.16.127]) by omzsmtpi01.vzbi.com with ESMTP/TLS/DHE-RSA-AES256-SHA; 27 Mar 2017 13:46:40 +0000 Received: from vpbfrdgpa15 (localhost [127.0.0.1]) by vpbfrdgpa15.verizon.com (8.15.1+Sun/8.14.4) with ESMTP id v2RDkeKA024688 for ; Mon, 27 Mar 2017 13:46:40 GMT Date: Mon, 27 Mar 2017 13:46:40 GMT To: susan@transocean.com Message-ID: <2878934.1321.1490622400083.JavaMail.weblogic@localhost> Subject: Confirmation || TRANS-OCEAN IMPORT CO. INC || Account U0173258 || INQ2017031374169 MIME-Version: 1.0 Content-Type: multipart/mixed; boundary="----=_Part_1320_24511253.1490622400060" X-Spam-Status: No, score=-0.9 X-Spam-Score: -8 X-Spam-Bar: / X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Dear Dear Susan Piazza, I tried to call you today from 9:43 EST Time using number 2051850 however unable to reach you. This is to review your billing inquiry that you created on March 13, 2017. I would appreciate the opportunity to review my resolution that I sent to you on March 27, 2017 so that I can ensure I met all of your expectations. I would only need a few minutes of your time so if you could please email me; I would greatly appreciate it. It is important to Verizon and to me that you are 100% satisfied with the resolution of your issue and that if you rec’d a survey today you would be able to score me a perfect 10. If not, I would truly appreciate the opportunity to hear your feedback and take the opportunity to assist you with any other issues you might have. [...] Content analysis details: (-0.9 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: verizon.com] -0.0 RCVD_IN_MSPIKE_H3 RBL: Good reputation (+3) [199.249.25.207 listed in wl.mailspike.net] -0.0 SPF_PASS SPF: sender matches SPF record 0.0 HTML_MESSAGE BODY: HTML included in message 0.7 MIME_HTML_ONLY BODY: Message only has text/html MIME parts -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0000] -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid 0.4 HTML_MIME_NO_HTML_TAG HTML-only message, but there is no HTML tag -0.0 RCVD_IN_MSPIKE_WL Mailspike good senders X-Spam-Flag: NO ------=_Part_1320_24511253.1490622400060 Content-Type: text/html;charset=utf-8 Content-Transfer-Encoding: quoted-printable
Dear Dear Susan Piazza,
&= nbsp;
I tried to call you today f= rom 9:43 EST Time using number 2051850 however unable to reach you. This is= to review your billing inquiry that you created on March 13, 2017. I would= appreciate the opportunity to review my resolution that I sent to you on M= arch 27, 2017 so that I can ensure I met all of your expectations. I would = only need a few minutes of your time so if you could please email me; I wou= ld greatly appreciate it.  It is important to Verizon and to me that y= ou are 100% satisfied with the resolution of your issue and that if you rec= ’d a survey today you would be able to score me a perfect 10.  I= f not, I would truly appreciate the opportunity to hear your feedback and t= ake the opportunity to assist you with any other issues you might have.
 
Please let me know if you have any remaining questions related= to this request or have any additional issues/concerns that I might addres= s.
 
You may receive a brief one minute email survey in the n= ext several days from Verizon requesting your evaluation of your experience= with this transaction. The ticket number in the subject line of this reque= st will be referenced in the survey.
 
 
Thank you for choosing Verizon.
 
=  
Regimae Bibera
Customer Care Representative | Customer Care= | Verizon Enterprise Solutions
1-= 800-284-2991 1933
 <= /strong>
 <= /div>
We've created a short tutorial to= show you how to submit a new inquiry or obtain status of existing inquiries online.=   If you are not already registered, simply click the "enroll n= ow" button to register.

 


-------------------------= -------------------------------------------

From: INVOICEINQUIRY= @verizon.com
To: susan@transocean.com
Cc:  
Subject: Re= solution || TRANS-OCEAN IMPORT CO. INC || Account U0173258 || INQ2017031374= 169
Date Time: 27/Mar/2017 09.34.07

Dear Susan Piazza,<= br /> 
I have completed my research on your early billing inquiry= in reference to ticket number INQ2017031374169 and found the following:
 
Summary of Issue:
Dis= puting for the early billing charges billed to the account U0173258.
&= nbsp;
Affected account/service:
Account: U0173258
Location I= D: 14355211C
Service IDs: 121700022(Access), 121700050 (Customer Premi= se Equipment), 121700026(Internet Dedicated Services) and 121700052(Verizon= VoIP)
 
Findings/Resolution:
-Per review, there was a = successful router activation and test calls on November 10, 2016.This trigg= ers the completed of the install order; thus, billing for the service began= .
-Per Verizon VoIP Guide policy (Part II, Section 6.3 Number Portabil= ity), billing for VoIP Service will commence in accordance with Part III, S= ection.14 Billing Initiation where it states that Billing for VoIP Service = will begin when the VoIP Service is available for use, even if --Customer&r= squo;s numbers have not been ported to the VoIP Service.
-The router h= as already been successfully activated. During this time, the Internet was = already available for use. Available for use means that the service can be = used in any capacity, the data packets were already flowing and the voice s= ervice already supports outbound/inbound calls.
By this definition, ch= arges from billing inception are deemed valid.

 

We have= reached a resolution but should there be additional concerns please contac= t me by simply replying to this email.


Verizon apologizes for = any inconvenience this may have caused.


Thank you for choosing= Verizon.


Regimae Bibera
Customer Care Representative | C= ustomer Care| Verizon Enterprise Solutions
1-800-284-2991 ext. 1933

REMINDER: Per Verizon standard service guide, any invoiced amount not = disputed within 6 months/contract language is deemed correct and binding. C= redit start period will be based on 1st bill disputed date.

Please b= e advised that any time there is an upgrade/downgrade/replacement of existi= ng service; a disconnect request must be submitted for the old services via= the Verizon Enterprise Center (VEC) on line portal.

NOTE:  Any= other means of providing notice is void and has no effect.

We've cr= eated a short tutorial to show you how to submit a new inquiry or obtain st= atus of existing inquiries online.  If you are not already registered,= simply click the "enroll now" button to register.



--------= ------------------------------------------------------------

Fro= m: INVOICEINQUIRY@verizon.com
To: susan@transocean.com
Cc:  =
Subject: Ownership || TRANS-OCEAN IMPORT CO. INC || Account U0173258 = || INQ2017031374169
Date Time: 23/Mar/2017 10.21.13

Dear Susan Piazza,
 
 
I am responsible for ensuring comple= tion of inquiry, ticket INQ2017031374169. I wi= ll make every effort to resolve this issue as soon as possible.
 
 
As I understand the i= nquiry, you are disputing for the charges under account U0173258.
 
 
As I continue my re= search I will provide an update to you on or before March 30, 2017.
<= div style=3D"text-align: justify;"> 
 
If you have any q= uestions, please contact me directly by responding to this email.
 
 
Respectfully,
=
 
 
Regimae Bibera<= /div>
Customer Care Representative | Cu= stomer Care| Verizon Enterprise Solutions
1-800-284-2991 ext. 1933
 
=  
We've created a s= hort tutorial to show you how to submit a new inquiry or obtain status= of existing inquiries online. If you are not already registered, simpl= y click the "enroll now" button to register.
 
 
 
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