Return-Path: Received: from vps.transocean.com by vps.transocean.com (Dovecot) with LMTP id sadyFyAV2VixZgAAInt2oQ ; Mon, 27 Mar 2017 06:35:28 -0700 Return-path: Envelope-to: susan@transocean.com Delivery-date: Mon, 27 Mar 2017 06:35:28 -0700 Received: from omzsmtpe04.verizonbusiness.com ([199.249.25.207]:38524) by vps.transocean.com with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.88) (envelope-from ) id 1csUnr-0006pJ-DL for susan@transocean.com; Mon, 27 Mar 2017 06:35:28 -0700 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=verizon.com; i=@verizon.com; q=dns/txt; s=corp; t=1490621723; x=1522157723; h=from:date:to:message-id:subject:mime-version; bh=snbWRYiLgdRBREcR/nXf5hb1tjsVNE6t0vM2mkS+bJg=; b=bzSJsiRQBG87HPAeM6Yb0BMSjWsOywaoHeEjdfNdE2lhM4IQZ6Qj1Zq+ mON5mUv5sVWRhQKXm510AldmGqTFmH5ALTH0WJKXsjtJXMDbzNMXkBNqb oddUHlnSRtGvmlZrtAA+EGSDcQr9HIoJZS0qU49qlCzu3Xv7toByyhaUt Q=; X-IronPort-Anti-Spam-Filtered: false Received: from unknown (HELO fldsmtpi02.verizon.com) ([166.68.71.144]) by omzsmtpe04.verizonbusiness.com with ESMTP; 27 Mar 2017 13:34:41 +0000 From: invoiceinquiry@verizon.com X-VzAPP: 1 X-IronPort-AV: E=Sophos;i="5.36,231,1486425600"; d="scan'208";a="1409991878" Received: from vpbfrdgpa21.verizon.com ([140.108.16.149]) by fldsmtpi02.verizon.com with ESMTP/TLS/DHE-RSA-AES256-SHA; 27 Mar 2017 13:34:08 +0000 Received: from vpbfrdgpa21 (localhost [127.0.0.1]) by vpbfrdgpa21.verizon.com (8.15.1+Sun/8.14.4) with ESMTP id v2RDY7WK020075 for ; Mon, 27 Mar 2017 13:34:07 GMT Date: Mon, 27 Mar 2017 13:34:07 GMT To: susan@transocean.com Message-ID: <30174675.1107.1490621647774.JavaMail.weblogic@localhost> Subject: Resolution || TRANS-OCEAN IMPORT CO. INC || Account U0173258 || INQ2017031374169 MIME-Version: 1.0 Content-Type: multipart/mixed; boundary="----=_Part_1106_24862069.1490621647734" X-Spam-Status: No, score=-0.9 X-Spam-Score: -8 X-Spam-Bar: / X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Dear Susan Piazza, I have completed my research on your early billing inquiry in reference to ticket number INQ2017031374169 and found the following: Summary of Issue: Disputing for the early billing charges billed to the account U0173258. [...] Content analysis details: (-0.9 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: verizon.com] -0.0 RCVD_IN_MSPIKE_H3 RBL: Good reputation (+3) [199.249.25.207 listed in wl.mailspike.net] -0.0 SPF_PASS SPF: sender matches SPF record 0.0 HTML_MESSAGE BODY: HTML included in message 0.7 MIME_HTML_ONLY BODY: Message only has text/html MIME parts -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0000] -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid 0.4 HTML_MIME_NO_HTML_TAG HTML-only message, but there is no HTML tag -0.0 RCVD_IN_MSPIKE_WL Mailspike good senders X-Spam-Flag: NO ------=_Part_1106_24862069.1490621647734 Content-Type: text/html;charset=utf-8 Content-Transfer-Encoding: quoted-printable

Dear Susan Piazza,
&= nbsp;
I have completed my research on your early billing inquiry in re= ference to ticket number INQ2017031374169 = ;and found the following:
 
Summary of Issue:
Disputing= for the early billing charges billed to the account U0173258.
 <= br />Affected account/service:
Account: U0173258
Location ID: 143= 55211C
Service IDs: 121700022(Access), 121700050 (Customer Premise Equ= ipment), 121700026(Internet Dedicated Services) and 121700052(Verizon VoIP)=
 
Findings/Resolution:
-Per review, there was a succes= sful router activation and test calls on November 10, 2016.This triggers th= e completed of the install order; thus, billing for the service began.
-Per Verizon VoIP Guide policy (Part II, Section 6.3 Number Portability), = billing for VoIP Service will commence in accordance with Part III, Section= .14 Billing Initiation where it states that Billing for VoIP Service will b= egin when the VoIP Service is available for use, even if --Customer’s= numbers have not been ported to the VoIP Service.
-The router has alr= eady been successfully activated. During this time, the Internet was alread= y available for use. Available for use means that the service can be used i= n any capacity, the data packets were already flowing and the voice service= already supports outbound/inbound calls.
By this definition, charges = from billing inception are deemed valid.

 

We have reach= ed a resolution but should there be additional concerns please contact me b= y simply replying to this email.


Verizon apologizes for any in= convenience this may have caused.


Thank you for choosing Veriz= on.


Regimae Bibera
Customer Care Representative | Custome= r Care| Verizon Enterprise Solutions
1-800-284-2991 ext. 1933

R= EMINDER: Per Verizon standard service guide, any invoiced amount not disput= ed within 6 months/contract language is deemed correct and binding. Credit = start period will be based on 1st bill disputed date.

Please be advi= sed that any time there is an upgrade/downgrade/replacement of existing ser= vice; a disconnect request must be submitted for the old services via the V= erizon Enterprise Center (VEC) on line portal.

NOTE:  Any other= means of providing notice is void and has no effect.

We've created = a short tutorial to show you how to submit a new inquiry or obtain status o= f existing inquiries online.  If you are not already registered, simpl= y click the "enroll now" button to register.



--------------= ------------------------------------------------------

From: INV= OICEINQUIRY@verizon.com
To: susan@transocean.com
Cc:  
= Subject: Ownership || TRANS-OCEAN IMPORT CO. INC || Account U0173258 || INQ= 2017031374169
Date Time: 23/Mar/2017 10.21.13

Dear Susan Piazza,
 
 
<= div style=3D"text-align: justify;">I am responsible for ensuring completion= of inquiry, ticket INQ2017031374169. I will = make every effort to resolve this issue as soon as possible.
 
As I understand the inqu= iry, you are disputing for the charges under account U0173258.
 
 
As I continue my resea= rch I will provide an update to you on or before March 30, 2017.
 
 
If you have any ques= tions, please contact me directly by responding to this email.
 
 
Respectfully,
 
 
Regimae Bibera
Customer Care Representative | Custo= mer Care| Verizon Enterprise Solutions
1-800-284-2991 ext. 1933
 
&nb= sp;
We've created a shor= t tutorial to show you how to submit a new inquiry or obtain status of= existing inquiries online. If you are not already registered, simply c= lick the "enroll now" button to register.
 
=  
 
------=_Part_1106_24862069.1490621647734--