Return-Path: Delivered-To: stephen@transocean.com Received: from vps.transocean.com by vps.transocean.com with LMTP id +Ag7BYyrz1qoAwAAInt2oQ for ; Thu, 12 Apr 2018 11:55:08 -0700 Return-path: Envelope-to: stephen@transocean.com Delivery-date: Thu, 12 Apr 2018 11:55:08 -0700 Received: from mail.tamarackcountryclub.com ([72.68.146.7]:64398 helo=TOWKSTASandy) by vps.transocean.com with esmtpa (Exim 4.89_1) (envelope-from ) id 1f6hND-0000HB-E8 for stephen@transocean.com; Thu, 12 Apr 2018 11:55:08 -0700 Reply-To: From: "Sandy" To: "'Stephen Hoberman'" References: <01000162bb1dcf01-b3851e59-df95-4933-8a0b-bf2cf7fa253e-000000@email.amazonses.com> <87D8AB8B-8B14-477E-A06C-D0E315D26C0E@transocean.com> In-Reply-To: <87D8AB8B-8B14-477E-A06C-D0E315D26C0E@transocean.com> Subject: RE: Inquiry from Amazon customer Chelsea: Received wrong item(Order: 112-4283828-5973826) Date: Thu, 12 Apr 2018 14:55:07 -0400 Organization: TO Message-ID: <01d001d3d28f$c6fad540$54f07fc0$@transocean.com> MIME-Version: 1.0 Content-Type: multipart/related; boundary="----=_NextPart_000_01D1_01D3D26E.3FEBF460" X-Mailer: Microsoft Outlook 16.0 Thread-Index: AQEkYF6cB7QnhQufG0znvkvokWwUGQIuwbkIpUroNHA= Content-Language: en-us This is a multipart message in MIME format. ------=_NextPart_000_01D1_01D3D26E.3FEBF460 Content-Type: multipart/alternative; boundary="----=_NextPart_001_01D2_01D3D26E.3FEBF460" ------=_NextPart_001_01D2_01D3D26E.3FEBF460 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable Hello Stephen =E2=80=93 =20 I did see that however the order is at the whse to ship next day air. Should we take the chance? If we do not ship until tomorrow next day air = it will be more expensive for Saturday delivery. Not even sure we can stop. =20 Thank you kindly, Sandy Noriega Customer Service Manager 10 Midland Ave. Port Chester NY, 10573 P-914.949.5656x2 / F-914.937.3140 Sandyn@transocean.com =20 Confidentiality Notification: If you are not the intended recipient, = please do not disclose, disseminate, copy, distribute or take any action = in reliance on the contents of this electronic transmission. If you = have received this electronic transmission in error, please notify us by = telephone and immediately delete this message. As E-mail transmissions = cannot be guaranteed secure or error-free the sender does not accept any = liability for errors or omissions in the contents of this message, which = arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong = to the sender and are privileged and intended only for the use of the = individual(s) named above =20 From: Stephen Hoberman =20 Sent: Thursday, April 12, 2018 2:34 PM To: Sandy Noriega Subject: Fwd: Inquiry from Amazon customer Chelsea: Received wrong = item(Order: 112-4283828-5973826) =20 Begin forwarded message: From: Chelsea > Date: April 12, 2018 at 2:28:35 PM EDT To: "stephen@transocean.com " = > Subject: Re: Inquiry from Amazon customer Chelsea: Received wrong = item(Order: 112-4283828-5973826) Reply-To: Chelsea > =20 You have received a message from buyer - Chelsea This message concerns Order ID 112-4283828-5973826: #=20 ASIN=20 PRODUCT NAME=20 1=20 B071HC153M=20 Liora Manne Frontporch Ginger Jars Indoor/Outdoor Rug Blue 24"X36" = 24"X36"/Novelty/Blue/Rectangle=20 Message: I=E2=80=99m running home to measure to see if my front step is big = enough for the bigger size. I will let you know within an hour.=20 Sent from my iPhone On Apr 12, 2018, at 11:07 AM, The Rug Dept. - Amazon Marketplace = <[e-mail address removed]> wrote: =20 You have received a message from the Amazon Seller - The Rug Dept. Order ID 112-4283828-5973826:=20 Message: Good Afternoon Chelsea- I sincerely apologize for the mis-shipped item = and the inconvenience this has caused. Unfortunately, at this time we are temporarily out of stock on the = 24"x36" size however we have a size 30"x48" which we will be willing to ship at the same cost. We also understand = you need the rug for a party this weekend. If you confirm we are able to substitute the size we will be happy to = ship your order via Next Day to ensure it arrives in time. =20 Please advise, The Rug Dept. =20 =20 Did the seller solve your problem?=20 Yes No Report message =20 Copyright 2018 Amazon, Inc, or its affiliates. All rights reserved. Amazon.com, 410 Terry Avenue North, Seattle, WA 98109-5210 =09 =20 For Your Information: To help protect the trust and safety of our = marketplace, and to help arbitrate potential disputes, we retain all = messages buyers and sellers send through Amazon.com for two years. This = includes your response to the message above. Amazon.com uses filtering = technology to protect buyers and sellers from possible fraud. Messages = that fail this filtering will not be transmitted. We want you to buy with confidence anytime you purchase products on = Amazon.com. Learn more about Safe Online Shopping and our safe buying = guarantee.=20 [commMgrTok:A0245902PKY0NKH2T5TC]=20 =20 = Was this email helpful? =20 = No response required =20 = Report = message =20 =20 Please remember that you should not honor any requests to ship an item = or complete a transaction outside Amazon.com . Copyright 2018 Amazon, Inc, or its affiliates. All rights reserved. Amazon.com , 410 Terry Avenue North, Seattle, WA = 98109-5210 =09 =20 For Your Information: To help protect the trust and safety of our = marketplace, and to help arbitrate potential disputes, we retain all = messages buyers and sellers send through Amazon.com = for two years. This includes your response to the message above. = Amazon.com uses filtering technology to protect = buyers and sellers from possible fraud. Messages that fail this = filtering will not be transmitted. We want you to buy with confidence anytime you purchase products on = Amazon.com . Learn more about Safe Online Shopping = and our safe = buying guarantee. = =20 [commMgrTok:A10232591899A7GZWCQ7U]=20 =20 ------=_NextPart_001_01D2_01D3D26E.3FEBF460 Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: quoted-printable

Hello Stephen =E2=80=93

 

I did see = that however the order is at the whse to ship next day = air.

Should we take the chance? If we = do not ship until tomorrow next day air it will be more expensive for = Saturday delivery.

Not even sure we = can stop.

 

Thank you kindly,

Sandy = Noriega

Customer Service = Manager

10 Midland Ave. Port = Chester NY, 10573

P-914.949.5656x2 / = F-914.937.3140

Sandyn@transocean.com

 

Confidentiality = Notification: If = you are not the intended recipient, please do not disclose, = disseminate, copy, distribute or take any action in reliance on the = contents of this electronic transmission.  If you have received = this electronic transmission in error, please notify us by telephone and = immediately delete this message. As E-mail transmissions cannot be = guaranteed secure or error-free the sender does not accept any liability = for errors or omissions in the contents of this message, which arise = because of electronic transmission. Any documents accompanying this = electronic transmission and the information contained herein belong to = the sender and are privileged and intended only for the use of the = individual(s) named above

 

From: Stephen Hoberman = <stephen@transocean.com>
Sent: Thursday, April 12, 2018 = 2:34 PM
To: Sandy Noriega = <sandyn@transocean.com>
Subject: Fwd: Inquiry from = Amazon customer Chelsea: Received wrong item(Order: = 112-4283828-5973826)

 




Begin forwarded = message:

From: Chelsea <jls2gzwm8l9jfc8@ma= rketplace.amazon.com>
Date: April 12, 2018 at 2:28:35 = PM EDT
To: "stephen@transocean.com" = <stephen@transocean.com>
= Subject: Re: Inquiry from Amazon customer Chelsea: Received = wrong item(Order: 112-4283828-5973826)
Reply-To: Chelsea = <jls2gzwm8l9jfc8@ma= rketplace.amazon.com>

3D"Image

=

 

=
<= /tr>

You have received a message from buyer - = Chelsea

This = message concerns Order ID 112-4283828-5973826:

# =

ASIN =

PRODUCT NAME =

1 =

B071HC153M =

Liora Manne = Frontporch Ginger Jars Indoor/Outdoor Rug Blue 24"X36" = 24"X36"/Novelty/Blue/Rectangle =

Message:

I=E2=80=99m running home to measure to = see if my front step is big enough for the bigger size. I will let you = know within an hour. 

Sent from my = iPhone


On Apr 12, 2018, at 11:07 = AM, The Rug Dept. - Amazon Marketplace <[e-mail address removed]> = wrote:

3D"Image

=

 <= /span>

You have received = a message from the Amazon Seller - The Rug Dept.
Order ID = 112-4283828-5973826:

Message:

Good Afternoon =
Chelsea- I sincerely apologize for the mis-shipped item and the =
inconvenience this has =
caused.
Unfortunately, at this time we are =
temporarily out of stock on the 24"x36" size however we have a =
size 30"x48"
which we will be =
willing to ship at the same cost. We also understand you need the rug =
for a party this weekend.
If you confirm we =
are able to substitute the size we will be happy to ship your order via =
Next Day to ensure it arrives in =
time.
 
Plea=
se advise, The Rug Dept.
 =

 

Did the seller = solve your problem? =

Yes

No

Report = message

 

Copyright 2018 = Amazon, Inc, or its affiliates. All rights reserved.
Amazon.com, 410 Terry Avenue North, = Seattle, WA 98109-5210

 

For Your = Information: To help protect the trust and safety of our marketplace, = and to help arbitrate potential disputes, we retain all messages buyers = and sellers send through Amazon.com = for two years. This includes your response to the message above. Amazon.com uses filtering technology = to protect buyers and sellers from possible fraud. Messages that fail = this filtering will not be transmitted.

We want you to = buy with confidence anytime you purchase products on Amazon.com. Learn more about Safe Online = Shopping and our safe buying guarantee.

[commMgrTok:A0245902= PKY0NKH2T5TC] =

3D"Image

 

 

Please remember = that you should not honor any requests to ship an item or complete a = transaction outside Amazon.com.

Copyright 2018 Amazon, = Inc, or its affiliates. All rights reserved.
Amazon.com, 410 Terry Avenue North, = Seattle, WA 98109-5210

 

For Your = Information: To help protect the trust and safety of our marketplace, = and to help arbitrate potential disputes, we retain all messages buyers = and sellers send through Amazon.com = for two years. This includes your response to the message above. Amazon.com uses filtering technology to = protect buyers and sellers from possible fraud. Messages that fail this = filtering will not be transmitted.

We want you to = buy with confidence anytime you purchase products on Amazon.com. Learn more about Sa= fe Online Shopping and our sa= fe buying guarantee.

[commMgrTok:A1023259= 1899A7GZWCQ7U] =

 

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