Envelope-to: stephen@transocean.com
Delivery-date: Thu, 12 Apr 2018 11:29:29 -0700
Date: Thu, 12 Apr 2018 18:28:35 +0000
From: Chelsea <jls2gzwm8l9jfc8@marketplace.amazon.com>
Reply-To: Chelsea <jls2gzwm8l9jfc8@marketplace.amazon.com>
To: "stephen@transocean.com" <stephen@transocean.com>
Message-ID: <01000162bb1dcf01-b3851e59-df95-4933-8a0b-bf2cf7fa253e-000000@email.amazonses.com>
Subject: Re: Inquiry from Amazon customer Chelsea: Received wrong
 item(Order: 112-4283828-5973826)
MIME-Version: 1.0
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Bounces-to: RTE+NE-null-de34cA01587271WJTPKHHXV1C8@sellernotifications.amazon.com
Feedback-ID: 1.us-east-1.ZHcGJK6s+x+i9lRHKog4RW3tECwWIf1xzTYCZyUaiec=:AmazonSES
 
 Content preview:  Order ID 112-4283828-5973826: 1 of Liora Manne Frontporch
   Ginger Jars Indoor/Outdoor Rug Blue 24"X36" 24"X36"/Novelty/Blue/Rectangle
    [ASIN: B071HC153M] Begin message I’m running home to measure to see if
   my front step is big enough for the bigger size. I will let you know within
    an hour. [...] 
 
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Order ID 112-4283828-5973826:
1 of Liora Manne Frontporch Ginger Jars Indoor/Outdoor Rug Blue 24"X36" 24"=
X36"/Novelty/Blue/Rectangle [ASIN: B071HC153M]=20

------------- Begin message -------------

I=E2=80=99m running home to measure to see if my front step is big enough f=
or the bigger size. I will let you know within an hour.=20

Sent from my iPhone

> On Apr 12, 2018, at 11:07 AM, The Rug Dept. - Amazon Marketplace <[e-mail=
 address removed]> wrote:
>=20
>=20
>=20
> You have received a message from the Amazon Seller - The Rug Dept.
> Order ID 112-4283828-5973826:
>=20
> Message:
>=20
> Good Afternoon Chelsea- I sincerely apologize for the mis-shipped item an=
d the inconvenience this has caused.
> Unfortunately, at this time we are temporarily out of stock on the 24"x36=
" size however we have a size 30"x48"
> which we will be willing to ship at the same cost. We also understand you=
 need the rug for a party this weekend.
> If you confirm we are able to substitute the size we will be happy to shi=
p your order via Next Day to ensure it arrives in time.
>=20
> Please advise, The Rug Dept.
> =20
>=20
> Did the seller solve your problem?
> Yes=09
> No=09=09
> Report message
>=20
> Copyright 2018 Amazon, Inc, or its affiliates. All rights reserved.
> Amazon.com, 410 Terry Avenue North, Seattle, WA 98109-5210
>=20
>=20
> For Your Information: To help protect the trust and safety of our marketp=
lace, and to help arbitrate potential disputes, we retain all messages buye=
rs and sellers send through Amazon.com for two years. This includes your re=
sponse to the message above. Amazon.com uses filtering technology to protec=
t buyers and sellers from possible fraud. Messages that fail this filtering=
 will not be transmitted.
>=20
> We want you to buy with confidence anytime you purchase products on Amazo=
n.com. Learn more about Safe Online Shopping and our safe buying guarantee.
> [commMgrTok:A0245902PKY0NKH2T5TC]


------------- End message -------------

For Your Information: To help arbitrate disputes and preserve trust and saf=
ety, we retain all messages buyers and sellers send through Amazon.com for =
two years.  This includes your response to the message above.  Amazon.com u=
ses filtering technology to protect buyers and sellers from possible fraud.=
  Messages that fail this filtering will not be transmitted.

We want you to buy with confidence anytime you purchase products on Amazon.=
com. Learn more about Safe Online Shopping (http://www.amazon.com/gp/help/c=
ustomer/display.html?nodeId=3D551434) and our safe buying guarantee (http:/=
/www.amazon.com/gp/help/customer/display.html?nodeId=3D537868).

If you believe this message is suspicious, please report it to us here: htt=
p://sellercentral.amazon.com/messaging/report?t=3DA06679313CJ3EQHQXAJDA&m=
=3DA10232591899A7GZWCQ7U&c=3DA2KQUY88UZQWAL&mp=3DATVPDKIKX0DER&h=3Da0f943c3=
a0256aad109fd936b94f8d4137196601&s=3D1&b=3D1&CODE=3DAQ3467DE20SSMKE196T&cod=
e=3DAQ3467DE20SSMKE196T

To mark this message as no response needed, click here: http://www.amazon.c=
om/gp/communication-manager/no-response-needed.html?msg=3DA10232591899A7GZW=
CQ7U&code=3DAQ3467DE20SSMKE196T&d=3D1523557713000&mp=3DATVPDKIKX0DER&v=3D1&=
t=3Dc21de8880331bf0281ab2417cee894151a85ddf5

[commMgrTok:A10232591899A7GZWCQ7U]
Was this email helpful?
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<p>This message concerns Order ID 112-4283828-5973826:</p>
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	<td bgcolor="#e4e3e4" align="left" style="width:5%">#
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	<td bgcolor="#e4e3e4" align="left" style="width:16%" >ASIN
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	<td bgcolor="#e4e3e4" align="left" style="width:79%">PRODUCT NAME
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	  		     1
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				     B071HC153M
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				     Liora Manne Frontporch Ginger Jars Indoor/Outdoor Rug Blue 24"X36" 24"X36"/Novelty/Blue/Rectangle
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<h4>Message:</h4>
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<p> <html> <body dir="auto">I&rsquo;m running home to measure to see if my front step is big enough for the bigger size. I will let you know within an hour.&nbsp;<br/><br/><div id="AppleMailSignature">Sent from my iPhone</div><div><br/>On Apr 12, 2018, at 11:07 AM, The Rug Dept. - Amazon Marketplace &lt;<a href="[link removed]">[e-mail address removed]</a>&gt; wrote:<br/><br/></div><blockquote type="cite"><div>


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<p style="color: black;line-height: 185%;text-align: left;">You have received a message from the Amazon Seller - The Rug Dept.<br/>


Order ID 112-4283828-5973826:


</p><h4 style="color: black;"><strong>Message:</strong></h4>

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<pre>Good Afternoon Chelsea- I sincerely apologize for the mis-shipped item and the inconvenience this has caused.
Unfortunately, at this time we are temporarily out of stock on the 24&quot;x36&quot; size however we have a size 30&quot;x48&quot;
which we will be willing to ship at the same cost. We also understand you need the rug for a party this weekend.
If you confirm we are able to substitute the size we will be happy to ship your order via Next Day to ensure it arrives in time.

Please advise, The Rug Dept.
 </pre>
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