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The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Hey Trans Ocean Team, Wanted to reach out again for some visibility into 17 late orders that we saw were late as of this morning. Here are some PO examples to help you root cause. CS110849001 [...] Content analysis details: (-101.9 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- -100 USER_IN_WHITELIST From: address is in the user's white-list 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: wfrcdn.com] -0.0 SPF_HELO_PASS SPF: HELO matches SPF record 0.0 T_SPF_TEMPERROR SPF: test of record failed (temperror) -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0000] 0.0 HTML_MESSAGE BODY: HTML included in message -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid X-Spam-Flag: NO --_007_SN1PR10MB0750296A09A516C1C726185FB1BD0SN1PR10MB0750namp_ Content-Type: multipart/alternative; boundary="_000_SN1PR10MB0750296A09A516C1C726185FB1BD0SN1PR10MB0750namp_" --_000_SN1PR10MB0750296A09A516C1C726185FB1BD0SN1PR10MB0750namp_ Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: quoted-printable Hey Trans Ocean Team, Wanted to reach out again for some visibility into 17 late orders that we s= aw were late as of this morning. Here are some PO examples to help you root cause. CS110849001 CS110827515 CS110687817 CS110784688 CS110775044 Currently we have lead times set at 48 hours due to the recent uptick in la= te orders at 24 hours. I would love to get back to this 24 hour SLA so plea= se let me know if there are any issues occurring that I could assist in roo= t causing. Let me know if you have any questions. If we can drill down on a= daily capacity, I think that could be the best custom solution to prevent = late orders in the future. Thanks, Moriah Connolly Moriah Connolly Supplier Performance Wayfair P: (617) 532-6100 x1012781 mconnolly@wayfair.com [Wayfair] [http://img.wfrcdn.com/st4/stores/common/emails/internal/signatures/outlook= /partners/wayfair_part.png] From: Moriah Connolly Sent: Monday, April 9, 2018 4:48 PM To: 'Lou Koprivec' Cc: 'Andrea Geiger' ; stephen@transocean.com; sandyn= @transocean.com Subject: RE: Trans Ocean - Operational Performance Check-In Hey Lou, So does the warehouse just confirm that all orders went out same day and th= at when the bulk ASN is sent? I do see that volume has jumped, which is great! Does your warehouse curren= tly have a set capacity of orders that they can ship out in one day? Thanks, Moriah Connolly Moriah Connolly Supplier Performance Wayfair P: (617) 532-6100 x1012781 mconnolly@wayfair.com [Wayfair] [http://img.wfrcdn.com/st4/stores/common/emails/internal/signatures/outlook= /partners/wayfair_part.png] From: Lou Koprivec [mailto:louk@transocean.com] Sent: Monday, April 9, 2018 4:05 PM To: Moriah Connolly > Cc: 'Andrea Geiger' >; = stephen@transocean.com; sandyn@transocean.co= m Subject: RE: Trans Ocean - Operational Performance Check-In Moriah, Yes, they are sent with the ship by date. Our volume with Wayfair jump sig= nificantly which is a good thing for everyone. We have made adjustments to= absorb the added volume. Thanks, Lou From: Moriah Connolly > Sent: Monday, April 09, 2018 3:56 PM To: Lou Koprivec > Cc: 'Andrea Geiger' >; = stephen@transocean.com; sandyn@transocean.co= m Subject: RE: Trans Ocean - Operational Performance Check-In Hey Lou, Thanks for the insight here. Are orders sent down to the warehouse by "must= ship by date"? Just trying to probe a little to understand why we would be seeing over 100= orders in the month of March. Thanks, Moriah Moriah Connolly Supplier Performance Wayfair P: (617) 532-6100 x1012781 mconnolly@wayfair.com [Image removed by sender. Wayfair] [Image removed by sender. http://img.wfrcdn.com/st4/stores/common/emails/in= ternal/signatures/outlook/partners/wayfair_part.png] From: Lou Koprivec [mailto:louk@transocean.com] Sent: Monday, April 9, 2018 2:25 PM To: Moriah Connolly > Cc: 'Andrea Geiger' >; = stephen@transocean.com; sandyn@transocean.co= m Subject: RE: Trans Ocean - Operational Performance Check-In Moriah, All shipments are confirmed the day they leave our facility. We receive a = file with all the shipping information to process the ASN and invoicing. Al of the orders flow through a proprietary database which measures the mat= rixes. This is audited daily and reviewed with the staff. Thanks, Lou From: Moriah Connolly > Sent: Monday, April 09, 2018 11:42 AM To: Lou Koprivec > Cc: 'Andrea Geiger' >; = stephen@transocean.com; sandyn@transocean.co= m Subject: RE: Trans Ocean - Operational Performance Check-In Hey Lou, Thanks for the quick response here! Following up on the bulk ASN's being sent from the office - what is the com= munication from the warehouse to the office to confirm that all designated = PO's are being shipped? Curious to know understand how the warehouse is held accountable for orders= shipped on time, or how this is documented internally. Scanning? Spreadshe= ets? Etc. Looking forward to hearing from you. Thanks, Moriah Moriah Connolly Supplier Performance Wayfair P: (617) 532-6100 x1012781 mconnolly@wayfair.com [Image removed by sender. Wayfair] [Image removed by sender. http://img.wfrcdn.com/st4/stores/common/emails/in= ternal/signatures/outlook/partners/wayfair_part.png] From: Lou Koprivec [mailto:louk@transocean.com] Sent: Monday, April 9, 2018 11:19 AM To: Moriah Connolly > Cc: 'Andrea Geiger' >; = stephen@transocean.com; sandyn@transocean.co= m Subject: RE: Trans Ocean - Operational Performance Check-In Moriah, Please see below. Thanks, Lou From: Moriah Connolly > Sent: Monday, April 09, 2018 9:59 AM To: Lou Koprivec > Cc: 'Andrea Geiger' >; = stephen@transocean.com; sandyn@transocean.co= m Subject: RE: Trans Ocean - Operational Performance Check-In Hey Lou, Thank you for investigating internally on the ASN scans. What currently triggers an ASN in your warehouse? All ASN's are sent from = our corporate office around 5:30 PM daily. What are your current pick-up schedule times and method? (i.e. drop trailer= every day @4 pm) FedEx is a dropped trailer picked p at 5 PM daily. UPS = is a package car pickup daily at 4 PM. Do you ship with UPS and FedEx? Yes I think that there might be more of an underlying process issue driving the= se late orders. We had over 100 late orders in both the months of February = and March. So would love to get to the root cause and drive a solution. Feel free to give me a call if you would like to discuss. I should be at my= desk for most of today. Thanks, Moriah Moriah Connolly Supplier Performance Wayfair P: (617) 532-6100 x1012781 mconnolly@wayfair.com [Image removed by sender. Wayfair] [Image removed by sender. http://img.wfrcdn.com/st4/stores/common/emails/in= ternal/signatures/outlook/partners/wayfair_part.png] From: Lou Koprivec [mailto:louk@transocean.com] Sent: Friday, April 6, 2018 4:54 PM To: Moriah Connolly > Cc: 'Andrea Geiger' >; = stephen@transocean.com; sandyn@transocean.co= m Subject: RE: Trans Ocean - Operational Performance Check-In Hi Moriah, In reviewing the late shipments for March, we found that 16 of the 28 did s= hip within the required window of a 24 hour vendor. These are highlighted = in green on the attached spreadsheet. Our It department is looking into th= e ASN issue. We show that the ASN's were sent timely and we receive a 997 = on the ones we spot checked. Once our EDI people finish the research and w= ill reach out to the Wayfair EDI people with the findings and any needed co= rrections. Thanks, Lou From: Moriah Connolly > Sent: Friday, April 06, 2018 11:18 AM To: stephen@transocean.com; sandyn@transocea= n.com Cc: 'Lou Koprivec' >; 'Andr= ea Geiger' > Subject: RE: Trans Ocean - Operational Performance Check-In Hey Trans Ocean Team, Any update on the below? Thanks, Moriah Moriah Connolly Supplier Performance Wayfair P: (617) 532-6100 x1012781 mconnolly@wayfair.com [Image removed by sender. Wayfair] [Image removed by sender. http://img.wfrcdn.com/st4/stores/common/emails/in= ternal/signatures/outlook/partners/wayfair_part.png] From: Moriah Connolly Sent: Wednesday, April 4, 2018 9:45 AM To: 'stephen@transocean.com' >; sandyn@transocean.com Cc: 'Lou Koprivec' >; 'Andr= ea Geiger' > Subject: RE: Trans Ocean - Operational Performance Check-In Hey Stephen & Team, Thanks for the quick response. To further clarify, fill rate is the percent= age of orders shipped on time. We consider an item shipped when we receive = an ASN on, or before, the must ship by date. Delivery rate refers to if a PO is delivered to the customer on time. So as= you can imagine, if orders are shipping late then they are going to delive= r late based on our original estimates. There can be some carrier fault her= e, i.e. if FedEx missed pickups There could also be some trailing minor impact from the storms, however the= gap is significantly large so I agree there is an underlying issue going o= n. I attached some PO examples that I was able to pull from our database. A co= uple things I found: 1. ASN's were only received for a handful of PO's 2. FedEx looks like they are consistent with same day scans once pick-ed= up according to tracking Note: **From the attached file, you have to insert a "0" before the trackin= g number when you search online at FedEx.com If you go into the Extranet --> Orders --> Order Management--> Export Order= s (Image 1) then you can see multiple templates for Order Exports. (Image 2= ) However, these reports do not pull all historical PO's that were delivered = late. These would be all late orders, as of today, if you were to pull them= this morning. Image 1: [cid:image001.png@01D3CBF4.E6FBD980] Image 2: [cid:image003.png@01D3CBF4.B0E08800] Has there been any operational changes in the warehouse recently? Or within= your relationship with FedEx and their pickup scheduling? Let me know if you have any more questions, looking forward to hearing from= you and root causing these issues. Thanks, Moriah Connolly Moriah Connolly Supplier Performance Wayfair P: (617) 532-6100 x1012781 mconnolly@wayfair.com [Image removed by sender. Wayfair] [Image removed by sender. http://img.wfrcdn.com/st4/stores/common/emails/in= ternal/signatures/outlook/partners/wayfair_part.png] From: stephen@transocean.com [mailto:stephen= @transocean.com] Sent: Tuesday, April 3, 2018 3:50 PM To: Moriah Connolly >; = sandyn@transocean.com Cc: 'Lou Koprivec' >; 'Andr= ea Geiger' > Subject: RE: Trans Ocean - Operational Performance Check-In + Trans-Ocean Logistics Team. Moriah, Thanks for the note - can you please just help define the terms for us here= ? If I am reading correctly, it looks like below that the big miss is the d= elivery time, though our late shipments are high as well. Is there a modul= e on the extranet or anywhere for me to download the POs with tracking numb= ers? I am trying to determine if this is us or carrier issues? Over 50% s= eems like something systemic that is happening incorrectly. Thanks, Stephen From: Moriah Connolly > Sent: Tuesday, April 3, 2018 12:42 PM To: sandyn@transocean.com; stephen@transocean= .com Subject: Trans Ocean - Operational Performance Check-In Importance: High Hey Sandy and Stephen, Hope all is well. I wanted to reach out in regards to Trans Ocean performan= ce over the last couple weeks. Below is a snapshot from Feb - March, and lo= oks like there has been some issues surrounding fulfillment and delivery ra= te. As a reminder we like to hold a standard of shipping out 98% of volume = on time, and 97% of volume delivering on time. I was wondering if you could give me some insight into what is causing thes= e late orders? And gaps in orders being shipped on time, especially in the = last weeks of march when we saw the gap reach upwards of 43? Week PO Count # Late POs Fill Rate: Purchase Order Delivery Attempt Fill Rate Order Fill - Delivery Trans Ocean 2,577 224 91.31% 70.87% 20.74% 2018 2,577 224 91.31% 70.87% 20.74% w/o Jan 28 2018 230 9 96.09% 94.96% 1.13% w/o Feb 4 2018 192 3 98.44% 97.47% 1.48% w/o Feb 11 2018 229 23 89.96% 65.81% 24.58% w/o Feb 18 2018 284 18 93.66% 89.86% 3.81% w/o Feb 25 2018 289 75 74.05% 70.31% 4.43% w/o Mar 4 2018 277 27 90.25% 82.65% 7.96% w/o Mar 11 2018 328 17 94.82% 57.77% 37.35% w/o Mar 18 2018 382 27 92.93% 53.61% 39.85% w/o Mar 25 2018 367 25 93.19% 49.55% 43.63% Grand Total 2,577 224 91.31% 70.87% 20.74% Looking forward to hearing from you. best, Moriah Moriah Connolly Supplier Performance Wayfair P: (617) 532-6100 x1012781 mconnolly@wayfair.com [Image removed by sender. Wayfair] [Image removed by sender. http://img.wfrcdn.com/st4/stores/common/emails/in= ternal/signatures/outlook/partners/wayfair_part.png] --_000_SN1PR10MB0750296A09A516C1C726185FB1BD0SN1PR10MB0750namp_ Content-Type: text/html; charset="us-ascii" Content-Transfer-Encoding: quoted-printable

Hey Trans Ocean Team,

 

Wanted to reach out again for some visibility into 1= 7 late orders that we saw were late as of this morning.

Here are some PO examples to help you root cause.

 

CS110849001

CS110827515

CS110687817

CS110784688

CS110775044

 

Currently we have lead times set at 48 hours due to = the recent uptick in late orders at 24 hours. I would love to get back to t= his 24 hour SLA so please let me know if there are any issues occurring tha= t I could assist in root causing. Let me know if you have any questions. If we can drill down on a daily cap= acity, I think that could be the best custom solution to prevent late order= s in the future.

 

Thanks,

Moriah Connolly

 

Moriah Conn= olly
Supplier Performance

Wayfair
P: (617) 532-6100 x1012781
mconnolly@wayfair.com

3D"Wayfair=

 

From: Moriah Connolly
Sent: Monday, April 9, 2018 4:48 PM
To: 'Lou Koprivec' <louk@transocean.com>
Cc: 'Andrea Geiger' <andrea@transocean.com>; stephen@transocea= n.com; sandyn@transocean.com
Subject: RE: Trans Ocean - Operational Performance Check-In

 

Hey Lou,

 

So does the warehouse just confirm that all orders w= ent out same day and that when the bulk ASN is sent?

I do see that volume has jumped, which is great! Doe= s your warehouse currently have a set capacity of orders that they can ship= out in one day?

 

Thanks,

Moriah Connolly

 

Moriah Conn= olly
Supplier Performance

Wayfair
P: (617) 532-6100 x1012781
mconnolly@wayfair.com

3D"http://img.wfrcdn.com/st4/stores/common/emails/internal=

 

From: Lou Koprivec [mailto:louk@transocean.com]
Sent: Monday, April 9, 2018 4:05 PM
To: Moriah Connolly <mco= nnolly@wayfair.com>
Cc: 'Andrea Geiger' <and= rea@transocean.com>; stephen@transocean.com; sandyn@transocean.com
Subject: RE: Trans Ocean - Operational Performance Check-In

 

Moriah,<= /span>

Yes, they are sent = with the ship by date.  Our volume with Wayfair jump significantly whi= ch is a good thing for everyone.  We have made adjustments to absorb t= he added volume. 

 

Thanks,<= /span>

Lou

 

From: Moriah Connolly <mconnolly@wayfair.com>
Sent: Monday, April 09, 2018 3:56 PM
To: Lou Koprivec <louk@tra= nsocean.com>
Cc: 'Andrea Geiger' <and= rea@transocean.com>; stephen@transocean.com; sandyn@transocean.com
Subject: RE: Trans Ocean - Operational Performance Check-In

 

Hey Lou,

 

Thanks for the insight here. Are orders sent down to= the warehouse by “must ship by date”?

 

Just trying to probe a little to understand why we w= ould be seeing over 100 orders in the month of March.

 

Thanks,

Moriah

 

Moriah Conn= olly
Supplier Performance

Wayfair
P: (617) 532-6100 x1012781
mconnolly@wayfair.com

3D"Image

3D"Image=

 

From: Lou Koprivec [mailto:louk@transocean.com]
Sent: Monday, April 9, 2018 2:25 PM
To: Moriah Connolly <mco= nnolly@wayfair.com>
Cc: 'Andrea Geiger' <and= rea@transocean.com>; stephen@transocean.com; sandyn@transocean.com
Subject: RE: Trans Ocean - Operational Performance Check-In

 

Moriah,<= /span>

All shipments are c= onfirmed the day they leave our facility.  We receive a file with all = the shipping information to process the ASN and invoicing. 

 

Al of the orders fl= ow through a proprietary database which measures the matrixes.  This i= s audited daily and reviewed with the staff.

 

Thanks,<= /span>

Lou

 

From: Moriah Connolly <mconnolly@wayfair.com>
Sent: Monday, April 09, 2018 11:42 AM
To: Lou Koprivec <louk@tra= nsocean.com>
Cc: 'Andrea Geiger' <and= rea@transocean.com>; stephen@transocean.com; sandyn@transocean.com
Subject: RE: Trans Ocean - Operational Performance Check-In

 

Hey Lou,

 

Thanks for the quick response here!

 

Following up on the bulk ASN’s being sent from= the office – what is the communication from the warehouse to the off= ice to confirm that all designated PO’s are being shipped?

 

Curious to know understand how the warehouse is held= accountable for orders shipped on time, or how this is documented internal= ly. Scanning? Spreadsheets? Etc.


Looking forward to hearing from you.

 

Thanks,

Moriah

 

Moriah Conn= olly
Supplier Performance

Wayfair
P: (617) 532-6100 x1012781
mconnolly@wayfair.com

3D"Image

3D"Image

 

From: Lou Koprivec [mailto:louk@transocean.com]
Sent: Monday, April 9, 2018 11:19 AM
To: Moriah Connolly <mco= nnolly@wayfair.com>
Cc: 'Andrea Geiger' <and= rea@transocean.com>; stephen@transocean.com; sandyn@transocean.com
Subject: RE: Trans Ocean - Operational Performance Check-In

 

Moriah,<= /span>

Please see below.

 

Thanks,<= /span>

Lou

 

From: Moriah Connolly <mconnolly@wayfair.com>
Sent: Monday, April 09, 2018 9:59 AM
To: Lou Koprivec <louk@tra= nsocean.com>
Cc: 'Andrea Geiger' <and= rea@transocean.com>; stephen@transocean.com; sandyn@transocean.com
Subject: RE: Trans Ocean - Operational Performance Check-In

 

Hey Lou,

 

Thank you for investigating internally on the ASN sc= ans.

What currently triggers an ASN in your warehouse?=  All ASN’s are sent from our = corporate office around 5:30 PM daily.

What are your current pick-up schedule times and = method? (i.e. drop trailer every day @4 pm)  FedEx is a dropped trailer picked p= at 5 PM daily.  UPS is a package car pickup daily at 4 PM.&nbs= p;

Do you ship with UPS and FedEx? Yes

 

I think that there might be more of an underlying pr= ocess issue driving these late orders. We had over 100 late orders in both = the months of February and March. So would love to get to the root cause an= d drive a solution.

 

Feel free to give me a call if you would like to dis= cuss. I should be at my desk for most of today.

 

Thanks,

Moriah

Moriah Conn= olly
Supplier Performance

Wayfair
P: (617) 532-6100 x1012781
mconnolly@wayfair.com<= /a>

3D"Image

3D"Image<= o:p>

 

From: Lou Koprivec [mailto:louk@transocean.com]
Sent: Friday, April 6, 2018 4:54 PM
To: Moriah Connolly <mco= nnolly@wayfair.com>
Cc: 'Andrea Geiger' <and= rea@transocean.com>; stephen@transocean.com; sandyn@transocean.com
Subject: RE: Trans Ocean - Operational Performance Check-In

 

Hi Moriah,

In reviewing the la= te shipments for March, we found that 16 of the 28 did ship within the requ= ired window of a 24 hour vendor.  These are highlighted in green on th= e attached spreadsheet.  Our It department is looking into the ASN issue.  We show that the ASN’s were sen= t timely and we receive a 997 on the ones we spot checked.  Once our E= DI people finish the research and will reach out to the Wayfair EDI people = with the findings and any needed corrections. 

 

Thanks,<= /span>

Lou

 

From: Moriah Connolly <mconnolly@wayfair.com>
Sent: Friday, April 06, 2018 11:18 AM
To: stephen@transocean.com= ; sandyn@transocean.com
Cc: 'Lou Koprivec' <louk@t= ransocean.com>; 'Andrea Geiger' <andrea@transocean.com>
Subject: RE: Trans Ocean - Operational Performance Check-In

 

Hey Trans Ocean Team,

 

Any update on the below?


Thanks,

Moriah

 

Moriah Conn= olly
Supplier Performance

Wayfair
P: (617) 532-6100 x1012781
mconnolly@wayfair.com<= /a>

3D"Image

3D"Image<= o:p>

 

From: Moriah Connolly
Sent: Wednesday, April 4, 2018 9:45 AM
To: 'stephen@transocean.com' <stephen@transocean.com>; sandyn@transocean.com
Cc: 'Lou Koprivec' <louk@t= ransocean.com>; 'Andrea Geiger' <andrea@transocean.com>
Subject: RE: Trans Ocean - Operational Performance Check-In

 

Hey Stephen & Team,

 

Thanks for the quick response. To further clarify, f= ill rate is the percentage of orders shipped on time. We consider an item s= hipped when we receive an ASN on, or before, the must ship by date.

 

Delivery rate refers to if a PO is delivered to the = customer on time. So as you can imagine, if orders are shipping late then t= hey are going to deliver late based on our original estimates. There can be= some carrier fault here, i.e. if FedEx missed pickups

There could also be some trailing minor impact from = the storms, however the gap is significantly large so I agree there is an u= nderlying issue going on.

 

I attached some PO examples that I was able to pull = from our database. A couple things I found:

  1. A= SN’s were only received for a handful of PO’s
  2. FedEx looks like they are consistent with same day scans onc= e pick-ed up according to tracking

Note: **From the attached file, you have to insert a= “0” before the tracking number when you search online at FedEx= .com

 

If you go into the Extranet à Orders à Order Managementà Exp= ort Orders (Image 1) then you can see multiple templates for Order Exports.= (Image 2)

However, these reports do not pull all historical PO= ’s that were delivered late. These would be all late orders, as of to= day, if you were to pull them this morning.

 

Image 1:

3D"cid:image001.png@01D3CBF4.E6FBD980"

 

 

Image 2:

 

3D"cid:image003.png@01D3CBF4.B0E08800"

 

 

Has there been any operational changes in the war= ehouse recently? Or within your relationship with FedEx and their pickup sc= heduling?

Let me know if you have any more questions, looking = forward to hearing from you and root causing these issues.

 

Thanks,

Moriah Connolly

 

Moriah Conn= olly
Supplier Performance

Wayfair
P: (617) 532-6100 x1012781
mconnolly@wayfair.com<= /a>

3D"Image

3D"Image

 

From: stephen@transocean.com [ma= ilto:stephen@transocean.com]
Sent: Tuesday, April 3, 2018 3:50 PM
To: Moriah Connolly <mco= nnolly@wayfair.com>; sandyn@transocean.com
Cc: 'Lou Koprivec' <louk@t= ransocean.com>; 'Andrea Geiger' <andrea@transocean.com>
Subject: RE: Trans Ocean - Operational Performance Check-In

 

+ Trans-Ocean Logistics Team.

 

Moriah,

Thanks for the note – can you please just help= define the terms for us here? If I am reading correctly, it looks like bel= ow that the big miss is the delivery time, though our late shipments are hi= gh as well.  Is there a module on the extranet or anywhere for me to download the POs with tracking numbers?  I am t= rying to determine if this is us or carrier issues?  Over 50% seems li= ke something systemic that is happening incorrectly.

Thanks,

Stephen

 

 

 

From: Moriah Connolly <mconnolly@wayfair.com>
Sent: Tuesday, April 3, 2018 12:42 PM
To: sandyn@transocean.com; stephen@transocean.com
Subject: Trans Ocean - Operational Performance Check-In
Importance: High

 

Hey Sandy and Stephen,

 

Hope all is well. I wanted to reach out in regards t= o Trans Ocean performance over the last couple weeks. Below is a snapshot f= rom Feb – March, and looks like there has been some issues surroundin= g fulfillment and delivery rate. As a reminder we like to hold a standard of shipping out 98% of volume on time, and 97% = of volume delivering on time.

 

I was wondering if you could give me some insight in= to what is causing these late orders? And gaps in orders being shipped on t= ime, especially in the last weeks of march when we saw the gap reach upward= s of 43?

 

Week

PO Count

# Late POs=

Fill Rate: Purchase Order

Delivery Attempt Fill Rate Order

Fill - Delivery

Trans Ocean

2,577

224

91.31%

70.87%

20.74%

2018

2,577

224

91.31%

70.87%

20.74%

w/o Jan 28 2018

230

9

96.09%

94.96%

1.13%

w/o Feb 4 2018

192

3

98.44%

97.47%

1.48%

w/o Feb 11 2018

229

23

89.96%

65.81%

24.58%

w/o Feb 18 2018

284

18

93.66%

89.86%

3.81%

w/o Feb 25 2018

289

75

74.05%

70.31%

4.43%

w/o Mar 4 2018

277

27

90.25%

82.65%

7.96%

w/o Mar 11 2018

328

17

94.82%

57.77%

37.35%

w/o Mar 18 2018

382

27

92.93%

53.61%

39.85%

w/o Mar 25 2018

367

25

93.19%

49.55%

43.63%

Grand Total

2,577

224

91.31%

70.87%

20.74%

 

Looking forward to hearing from you.


best,

Moriah

Moriah Conn= olly
Supplier Performance

Wayfair
P: (617) 532-6100 x1012781
mconnolly@wayfair.com<= /a>

3D"Image

3D"Image

 

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