Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id WGZUJP0gzVpMEwAAInt2oQ ; Tue, 10 Apr 2018 13:39:25 -0700 Return-path: Envelope-to: Ivon@transocean.com, stephen@transocean.com Delivery-date: Tue, 10 Apr 2018 13:39:25 -0700 Received: from mail.tamarackcountryclub.com ([72.68.146.7]:61093 helo=TOWKSTASandy) by vps.transocean.com with esmtpa (Exim 4.89_1) (envelope-from ) id 1f6033-0001Mh-6g; Tue, 10 Apr 2018 13:39:25 -0700 Reply-To: From: "Sandy" To: Cc: "'Stephen Hoberman'" References: <468446273.12547111523391911785.JavaMail.storm@wayfair.com> In-Reply-To: <468446273.12547111523391911785.JavaMail.storm@wayfair.com> Subject: FW: Update on Ticket #15621640 - "US - Problem with an Order / Other - TransOcean (288)" Date: Tue, 10 Apr 2018 16:39:25 -0400 Organization: TO Message-ID: <022e01d3d10c$03e5f050$0bb1d0f0$@transocean.com> MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_NextPart_000_022F_01D3D0EA.7CD561C0" X-Mailer: Microsoft Outlook 16.0 Thread-Index: AQHbNwi8QuMwnBnU6Hg5C/9uE7PcQKPrppBA Content-Language: en-us This is a multipart message in MIME format. ------=_NextPart_000_022F_01D3D0EA.7CD561C0 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable Hello Ivon- =20 Are you able to provide Wayfair with the info. they are requesting = below. Customer ordered an 8x10 Lalunita 6029/06 Palm Green which we do not = have. As Per Stephen I offered the 7.6x9.6 at 25% off or the 8.3x11.6 at the = same cost as the 8x10, $274.48. =20 Customer is interested in the 8.3x11.6 size but they are in need of the = info. below. I have included Wayfair=E2=80=99s email below for reference. =20 =20 Manufacturer=20 Supplier Country of Origin Product Name Supplier part # Manufacturer part # Wholesale Cost MAP Pricing (if available) Shipping Method Carton Weight Carton Dimensions (Height x Length x Width) Image Location (Supplier website) =20 Thank you kindly, Sandy Noriega Customer Service Manager 10 Midland Ave. Port Chester NY, 10573 P-914.949.5656x2 / F-914.937.3140 Sandyn@transocean.com =20 Confidentiality Notification: If you are not the intended recipient, = please do not disclose, disseminate, copy, distribute or take any action = in reliance on the contents of this electronic transmission. If you = have received this electronic transmission in error, please notify us by = telephone and immediately delete this message. As E-mail transmissions = cannot be guaranteed secure or error-free the sender does not accept any = liability for errors or omissions in the contents of this message, which = arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong = to the sender and are privileged and intended only for the use of the = individual(s) named above =20 From: Leslie Hodgdon =20 Sent: Tuesday, April 10, 2018 4:25 PM To: lhodgdon@wayfair.com; cs@transocean.com; cs@transocean.com; = Sandyn@transocean.com; mkm7262@comcast.net; WayfairOps1@wayfair.com; = ProjTracker@wayfair.com Subject: PT: Update on Ticket #15621640 - "US - Problem with an Order / = Other - TransOcean (288)" =20 Update posted to ticket #15621640 "US - Problem with an Order / Other - TransOcean (288)" On 4/10/2018 4:25:11 PM Leslie Hodgdon wrote: A new ticket 15626139 has been created as a copy of 15621640 since it is = complete or closed Hello,=20 The customer is interested in the 8.3x11.6 size, but I do not see this = item on our site. Please provide the following information:=20 Manufacturer=20 Supplier Country of Origin Product Name Supplier part # Manufacturer part # Wholesale Cost MAP Pricing (if available) Shipping Method Carton Weight Carton Dimensions (Height x Length x Width) Image Location (Supplier website) All ticket updates should be entered directly on the Extranet via the = link below. Please do not reply via email. https://partners.wayfair.com/v/tickets/extranet_tickets/manage?ticket_num= ber=3D15621640 Wayfair Employees, click here to view ticket: https://admin.wayfair.com/tracker/views/89.php?prtid=3D15621640 Update History: 4/10/2018 4:25:11 PM =E2=80=93 Leslie Hodgdon (Sales & Service): A new ticket 15626139 has been created as a copy of 15621640 since it is = complete or closed Hello,=20 The customer is interested in the 8.3x11.6 size, but I do not see this = item on our site. Please provide the following information:=20 Manufacturer=20 Supplier Country of Origin Product Name Supplier part # Manufacturer part # Wholesale Cost MAP Pricing (if available) Shipping Method Carton Weight Carton Dimensions (Height x Length x Width) Image Location (Supplier website) =20 _____ =20 4/10/2018 3:31:53 PM =E2=80=93 Amanda Parker (Supplier Operations): Hello Supplier Team- A cancellation request has been sent.=20 Thank you Amanda =20 _____ =20 4/10/2018 2:20:28 PM =E2=80=93 TransOcean: PO#:CA109013553 Description: Good afternoon =E2=80=93 We received order # CA109013553 for item as noted below, Unfortunately = the size 8x10 on order is no longer available. We do have the rug in size 7.6x9.6 which we would be able to offer at = 20% off or size 8.3x11.6 which we will offer at the same cost of the = 8x10 originally ordered. Can you please review order and advise as to how you would like to = proceed. =20 _____ =20 ------=_NextPart_000_022F_01D3D0EA.7CD561C0 Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: quoted-printable

Hello Ivon-

 

Are you able = to provide Wayfair with the info. they are requesting = below.

Customer ordered an 8x10 = Lalunita 6029/06 Palm Green which we do not have.

As Per Stephen I offered the 7.6x9.6 at 25% off or the = 8.3x11.6 at the same cost as the 8x10, $274.48.=C2=A0

Customer is interested = in the 8.3x11.6 size but they are in need of the info. = below.

I have included = Wayfair=E2=80=99s email below for reference.

 

 

Manufacturer =
Supplier
Country of Origin
Product Name
Supplier part = #
Manufacturer part #
Wholesale Cost
MAP Pricing (if = available)
Shipping Method
Carton Weight
Carton Dimensions = (Height x Length x Width)
Image Location (Supplier = website)

 

Thank you = kindly,

Sandy = Noriega

Customer Service = Manager

10 Midland Ave. Port = Chester NY, 10573

P-914.949.5656x2 / = F-914.937.3140

Sandyn@transocean.com

 

Confidentiality = Notification: If = you are not the intended recipient, please do not disclose, = disseminate, copy, distribute or take any action in reliance on the = contents of this electronic transmission.  If you have received = this electronic transmission in error, please notify us by telephone and = immediately delete this message. As E-mail transmissions cannot be = guaranteed secure or error-free the sender does not accept any liability = for errors or omissions in the contents of this message, which arise = because of electronic transmission. Any documents accompanying this = electronic transmission and the information contained herein belong to = the sender and are privileged and intended only for the use of the = individual(s) named above

 

From: = Leslie Hodgdon <lhodgdon@wayfair.com>
Sent: Tuesday, = April 10, 2018 4:25 PM
To: lhodgdon@wayfair.com; = cs@transocean.com; cs@transocean.com; Sandyn@transocean.com; = mkm7262@comcast.net; WayfairOps1@wayfair.com; = ProjTracker@wayfair.com
Subject: PT: Update on Ticket = #15621640 - "US - Problem with an Order / Other - TransOcean = (288)"

 

Update posted to ticket #15621640
"US - = Problem with an Order / Other - TransOcean (288)"

On = 4/10/2018 4:25:11 PM Leslie Hodgdon wrote:
A new ticket 15626139 has = been created as a copy of 15621640 since it is complete or = closed
Hello,

The customer is interested in the 8.3x11.6 = size, but I do not see this item on our site. Please provide the = following information:

Manufacturer
Supplier
Country of = Origin
Product Name
Supplier part #
Manufacturer part = #
Wholesale Cost
MAP Pricing (if available)
Shipping = Method
Carton Weight
Carton Dimensions (Height x Length x = Width)
Image Location (Supplier website)

All ticket updates = should be entered directly on the Extranet via the link below. Please do = not reply via email.
https://partners.wayfair.com/v/tickets/extranet_t= ickets/manage?ticket_number=3D15621640

Wayfair Employees, = click here to view ticket:
= https://admin.wayfair.com/tracker/views/89.php?prtid=3D15621640
Update History:

4/10/2018 4:25:11 PM =E2=80=93 Leslie Hodgdon = (Sales & Service):

A = new ticket 15626139 has been created as a copy of 15621640 since it is = complete or closed
Hello,

The customer is interested in the = 8.3x11.6 size, but I do not see this item on our site. Please provide = the following information:

Manufacturer
Supplier
Country = of Origin
Product Name
Supplier part #
Manufacturer part = #
Wholesale Cost
MAP Pricing (if available)
Shipping = Method
Carton Weight
Carton Dimensions (Height x Length x = Width)
Image Location (Supplier website)

 

4/10/2018 3:31:53 = PM =E2=80=93 Amanda Parker (Supplier = Operations):

Hello = Supplier Team-

A cancellation request has been sent. =

Thank you

Amanda

 

4/10/2018 2:20:28 = PM =E2=80=93 TransOcean:

PO#:CA109013553

Description: Good afternoon = =E2=80=93

We received order # CA109013553 for item as noted = below, Unfortunately the size 8x10 on order is no longer = available.
We do have the rug in size 7.6x9.6 which we would be able = to offer at 20% off or size 8.3x11.6 which we will offer at the same = cost of the 8x10 originally ordered.

Can you please review order = and advise as to how you would like to = proceed.

 

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