Envelope-to: stephen@transocean.com
Delivery-date: Fri, 16 Mar 2018 13:13:15 -0700
Date: Fri, 16 Mar 2018 20:12:21 +0000
From: "Amazon.com" <auto-communication@amazon.com>
Reply-To: "Amazon.com" <auto-communication@amazon.com>
To: "The Rug Dept." <stephen@transocean.com>
Message-ID: <01000162307118cb-a9dd5990-1280-439a-aecf-587574e36aa0-000000@email.amazonses.com>
Subject: Your e-mail to Erin Richardson
MIME-Version: 1.0
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Bounces-to: RTE+NE-null-de34cA043208519WBSZNPAPAT7@sellernotifications.amazon.com
Feedback-ID: 1.us-east-1.ZHcGJK6s+x+i9lRHKog4RW3tECwWIf1xzTYCZyUaiec=:AmazonSES
 
 Content preview:  Here is a copy of the e-mail that you sent to Erin Richardson.
    Begin message Hello, Thank you again for your order. I just wanted to check
    back in and see what we can to resolve the issue with your order. Unfortunately,
    the one piece we had was damaged but we can substitute any of our other products
    at 50% off. I am so sorry for the inconvenience. Thank you, Stephen @ Rug
    Dept. Thank you for your order. Unfortunately once the item was pulled from
    the warehouse it had damaged packaging and we will not be shipping it. I
   am sorry for this inconvenience so we'd like to offer the following as a sincere
    apology: We can offer the 30"x48" size at 50% off the listed price on Amazon
    (just make sure to buy from us on the marketplace). Later today or tomorrow
    morning we will be adding the 24"x60" size to Amazon which is very close
   in size to this and we will offer to you at 50% off as well. I am very sorry
    for this, I hope these solutions can help. Stephen @ Rug Dept. [...] 
 
 Content analysis details:   (-98.6 points, 3.0 required)
 
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Here is a copy of the e-mail that you sent to Erin Richardson. <br>


------------- Begin message -------------<br>
<pre>
  Hello,
Thank you again for your order.
I just wanted to check back in and see what we can to resolve the issue with your order. Unfortunately, the one piece we had was damaged but we can substitute any of our other products at 50% off.
I am so sorry for the inconvenience.
Thank you,
Stephen @ Rug Dept.

----------------------------

Thank you for your order.  Unfortunately once the item was pulled from the warehouse it had damaged packaging and we will not be shipping it.  I am sorry for this inconvenience so we'd like to offer the following as a sincere apology:
We can offer the 30"x48" size at 50% off the listed price on Amazon (just make sure to buy from us on the marketplace).
Later today or tomorrow morning we will be adding the 24"x60" size to Amazon which is very close in size to this and we will offer to you at 50% off as well.

I am very sorry for this, I hope these solutions can help.
Stephen @ Rug Dept.

</pre>

<br>

------------- End message -------------<br><br>

<p>For Your Information: To help protect the trust and safety of our marketplace, and to help arbitrate potential disputes, we retain all messages buyers and sellers send through Amazon.com for two years. This includes your response to the message above. Amazon.com uses filtering technology to protect buyers and sellers from possible fraud. Messages that fail this filtering will not be transmitted.</p>

<p>We want you to buy with confidence anytime you purchase products on Amazon.com. Learn more about Safe Online Shopping <a href="https://sellercentral.amazon.com/nms/redirect/7076e404-8f3e-3116-a62e-47bcad65182e?sk=k6f-VPjMH87Y0WOQpyamzbaFXCormt1-gRgD-hivnJOFV29-Q0FgwmltmkhryL15Zvsg0lcREFAhOkhUGnAeZA&amp;n=1&amp;u=aHR0cDovL3d3dy5hbWF6b24uY29tL2dwL2hlbHAvY3VzdG9tZXIvZGlzcGxheS5odG1sP25vZGVJZD01NTE0MzQ">Learn more about Safe Online Shopping</a> and our <a href="https://sellercentral.amazon.com/nms/redirect/f30543d1-a700-3281-8171-6d1c790b9410?sk=FzUGBiuPbTa5ENOs32RNR3nn8Hej06zLoYEBucIj-mh7nJnU9wuoZtIsA-XN60yOMJ3fM7_YEXZQvJ-4pHzLeA&amp;n=1&amp;u=aHR0cDovL3d3dy5hbWF6b24uY29tL2dwL2hlbHAvY3VzdG9tZXIvZGlzcGxheS5odG1sP25vZGVJZD01Mzc4Njg">safe buying guarantee</a>.</p>

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