Return-Path: Delivered-To: stephen@transocean.com Received: from vps.transocean.com by vps.transocean.com with LMTP id qM3iAbnTlVpXegAAInt2oQ for ; Tue, 27 Feb 2018 13:55:05 -0800 Return-path: Envelope-to: stephen@transocean.com Delivery-date: Tue, 27 Feb 2018 13:55:05 -0800 Received: from mail.tamarackcountryclub.com ([72.68.146.7]:58287 helo=TOWKSTASandy) by vps.transocean.com with esmtpa (Exim 4.89_1) (envelope-from ) id 1eqnDE-0008Ic-3W; Tue, 27 Feb 2018 13:55:04 -0800 Reply-To: From: "Sandy" To: "'Moriah Connolly'" Cc: , "'Amanda Parker'" References: <043b01d3b003$5803a260$080ae720$@transocean.com> In-Reply-To: Subject: RE: Trans Ocean - 71 Late Alerts Date: Tue, 27 Feb 2018 16:55:04 -0500 Organization: TO Message-ID: <054001d3b015$a07ceda0$e176c8e0$@transocean.com> MIME-Version: 1.0 Content-Type: multipart/related; boundary="----=_NextPart_000_0541_01D3AFEB.B7A86C40" X-Mailer: Microsoft Outlook 16.0 Thread-Index: AQGoFBteF9c0X2qi8mMvYDxFLhydWAKHoscGo/vB1sA= Content-Language: en-us This is a multipart message in MIME format. ------=_NextPart_000_0541_01D3AFEB.B7A86C40 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0542_01D3AFEB.B7A86C40" ------=_NextPart_001_0542_01D3AFEB.B7A86C40 Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: 7bit Hello Moriah- In looking into the issue it was a combination of things. There was an influx of orders. A good Majority of the orders Were ready for shipment however the truck left earlier than usual. This does not happen very often maybe twice A year and unfortunately yesterday was one of those instances. We do apologize for the inconvenience this has caused and we will continue to monitor your orders to ensure these Issues are minimal. Should you be in need of additional information please do not hesitate to contact us. Thank you kindly, Sandy Noriega Customer Service Manager 10 Midland Ave. Port Chester NY, 10573 P-914.949.5656x2 / F-914.937.3140 Sandyn@transocean.com Confidentiality Notification: If you are not the intended recipient, please do not disclose, disseminate, copy, distribute or take any action in reliance on the contents of this electronic transmission. If you have received this electronic transmission in error, please notify us by telephone and immediately delete this message. As E-mail transmissions cannot be guaranteed secure or error-free the sender does not accept any liability for errors or omissions in the contents of this message, which arise because of electronic transmission. Any documents accompanying this electronic transmission and the information contained herein belong to the sender and are privileged and intended only for the use of the individual(s) named above From: Moriah Connolly [mailto:mconnolly@wayfair.com] Sent: Tuesday, February 27, 2018 3:03 PM To: sandyn@transocean.com Cc: stephen@transocean.com; Amanda Parker Subject: RE: Trans Ocean - 71 Late Alerts Hey Sandy, Appreciate the update, thanks for getting those orders out today! Just to clarify, did the orders not fit on the truck yesterday? Or were they not ready for pickup? I know your team saw an increase in volume over the weekend. Thanks, Moriah Moriah Connolly Supplier Performance Wayfair P: (617) 532-6100 x1012781 mconnolly@wayfair.com From: Sandy [mailto:Sandyn@transocean.com] Sent: Tuesday, February 27, 2018 2:44 PM To: Moriah Connolly Cc: stephen@transocean.com; Amanda Parker Subject: Trans Ocean - 71 Late Alerts Hello Moriah- Unfortunately this is a batch of Wayfair that did not make it on the truck yesterday. FedEx made a special pickup this morning and the orders were updated by 1:00 today. I apologize for any inconvenience caused. Should I be able to assist you further please do not hesitate to contact me. Thank you kindly, Sandy Noriega Customer Service Manager 10 Midland Ave. Port Chester NY, 10573 P-914.949.5656x2 / F-914.937.3140 Sandyn@transocean.com Confidentiality Notification: If you are not the intended recipient, please do not disclose, disseminate, copy, distribute or take any action in reliance on the contents of this electronic transmission. If you have received this electronic transmission in error, please notify us by telephone and immediately delete this message. As E-mail transmissions cannot be guaranteed secure or error-free the sender does not accept any liability for errors or omissions in the contents of this message, which arise because of electronic transmission. Any documents accompanying this electronic transmission and the information contained herein belong to the sender and are privileged and intended only for the use of the individual(s) named above From: Moriah Connolly [mailto:mconnolly@wayfair.com] Sent: Tuesday, February 27, 2018 9:04 AM To: sandyn@transocean.com Cc: stephen@transocean.com ; Amanda Parker > Subject: Trans Ocean - 71 Late Alerts Importance: High Morning Sandy! I just wanted to reach out regarding 71 late order alerts that we saw as of this morning. I wanted to check in with you and team, and see what was causing these orders to be late? If easier, feel free to give me a call to discuss! Thanks, Moriah Moriah Connolly Supplier Performance Wayfair P: (617) 532-6100 x1012781 mconnolly@wayfair.com ------=_NextPart_001_0542_01D3AFEB.B7A86C40 Content-Type: text/html; charset="us-ascii" Content-Transfer-Encoding: quoted-printable

Hello Moriah-

 

In looking = into the issue it was a combination of things.  There was an influx = of orders. A good Majority of the orders

Were ready for shipment however the truck left earlier = than usual. This does not happen very often maybe twice

A year and unfortunately yesterday was one of those = instances.

 

We do apologize for the inconvenience this has caused = and we will continue to monitor your orders to ensure these =

Issues are minimal.

 

Should you = be in need of additional information please do not hesitate to contact = us.

 

Thank you kindly,

Sandy = Noriega

Customer Service = Manager

10 Midland Ave. Port = Chester NY, 10573

P-914.949.5656x2 / = F-914.937.3140

Sandyn@transocean.com

 

Confidentiality = Notification: If = you are not the intended recipient, please do not disclose, = disseminate, copy, distribute or take any action in reliance on the = contents of this electronic transmission.  If you have received = this electronic transmission in error, please notify us by telephone and = immediately delete this message. As E-mail transmissions cannot be = guaranteed secure or error-free the sender does not accept any liability = for errors or omissions in the contents of this message, which arise = because of electronic transmission. Any documents accompanying this = electronic transmission and the information contained herein belong to = the sender and are privileged and intended only for the use of the = individual(s) named above

 

From: Moriah Connolly = [mailto:mconnolly@wayfair.com]
Sent: Tuesday, February 27, = 2018 3:03 PM
To: sandyn@transocean.com
Cc: = stephen@transocean.com; Amanda Parker = <amparker@wayfair.com>
Subject: RE: Trans Ocean - 71 = Late Alerts

 

Hey Sandy, =

 

Appreciate the update, thanks for getting those orders = out today!

Just to clarify, did the = orders not fit on the truck yesterday? Or were they not ready for = pickup?

 

I know your team saw an increase in volume over the = weekend.

 

Thanks,

Moriah

 

Moriah Connolly =
Supplier Performance

Wayfair =
P: (617) 532-6100 x1012781
mconnolly@wayfair.com =

3D"Image

3D"Image

 

From: Sandy = [mailto:Sandyn@transocean.com]
Sent: Tuesday, February 27, = 2018 2:44 PM
To: Moriah Connolly = <mconnolly@wayfair.com>
Cc: stephen@transocean.com; = Amanda Parker <amparker@wayfair.com>
Subject: Trans = Ocean - 71 Late Alerts

 

Hello = Moriah-

 

Unfortunately this is a batch of Wayfair that did not make = it on the truck yesterday. 

FedEx made a special pickup this morning and the orders = were updated by 1:00 today. 

 

I = apologize for any inconvenience caused.

 

Should I be able to assist = you further please do not hesitate to contact = me.

 

Thank you kindly,

Sandy = Noriega

Customer Service = Manager

10 Midland Ave. Port = Chester NY, 10573

P-914.949.5656x2 / = F-914.937.3140

Sandyn@transocean.com

 

Confidentiality = Notification: If = you are not the intended recipient, please do not disclose, = disseminate, copy, distribute or take any action in reliance on the = contents of this electronic transmission.  If you have received = this electronic transmission in error, please notify us by telephone and = immediately delete this message. As E-mail transmissions cannot be = guaranteed secure or error-free the sender does not accept any liability = for errors or omissions in the contents of this message, which arise = because of electronic transmission. Any documents accompanying this = electronic transmission and the information contained herein belong to = the sender and are privileged and intended only for the use of the = individual(s) named above

 

From: Moriah Connolly [mailto:mconnolly@wayfair.com] =
Sent: Tuesday, February 27, 2018 9:04 AM
To: sandyn@transocean.com
Cc:= stephen@transocean.com; = Amanda Parker <amparker@wayfair.com>
S= ubject: Trans Ocean - 71 Late Alerts
Importance: = High

 

Morning = Sandy!

 

I just wanted to reach out regarding 71 late order = alerts that we saw as of this morning.

I wanted to check in with you and team, and see what = was causing these orders to be late?


If easier, feel free to give me a call to discuss! =

 

Thanks,

Moriah =

 

Moriah Connolly =
Supplier Performance

Wayfair =
P: (617) 532-6100 x1012781
mconnolly@wayfair.com =

3D"Image

3D"Image

 

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