Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id wBOPBp+qlVqeMAAAInt2oQ ; Tue, 27 Feb 2018 10:59:43 -0800 Return-path: Envelope-to: overstock@transocean.com Delivery-date: Tue, 27 Feb 2018 10:59:43 -0800 Received: from mailgwva03.rightnowtech.com ([129.152.44.123]:57087) by vps.transocean.com with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.89_1) (envelope-from ) id 1eqkTI-0003GD-2g for overstock@transocean.com; Tue, 27 Feb 2018 10:59:43 -0800 Received: from [10.84.0.67] ([10.84.0.67:35923] helo=access-va.rightnowtech.com) by rntva124.rnmk.com (envelope-from ) (ecelerity 3.6.25.56547 r(Core:3.6.25.0)) with ESMTP id D6/68-20407-66AA59A5; Tue, 27 Feb 2018 13:58:46 -0500 Received: from webva04.int.rightnowtech.com (localhost [127.0.0.1]) by access-va.rightnowtech.com ("Mail Server") with SMTP id 98C3C7E063 for ; Tue, 27 Feb 2018 13:58:46 -0500 (EST) Content-Type: Multipart/Alternative; boundary="------------Boundary-00=_YPOTLVC0000000000000" From: "fulfillmentalerts@overstock.com" Reply-To: "fulfillmentalerts@overstock.com" Cc: mike@transocean.com To: overstock@transocean.com Date: Tue, 27 Feb 2018 11:58:46 -0700 (MST) Subject: ***URGENT Please Respond*** Late Orders 2/27 - TRANS OCEAN [Incident: 180227-004326] MIME-Version: 1.0 Message-Id: X-Spam-Status: No, score=-1.9 X-Spam-Score: -18 X-Spam-Bar: - X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days. [...] Content analysis details: (-1.9 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: transocean.com] -0.0 SPF_PASS SPF: sender matches SPF record 0.0 HTML_FONT_LOW_CONTRAST BODY: HTML font color similar or identical to background 0.0 HTML_MESSAGE BODY: HTML included in message -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0000] X-Spam-Flag: NO --------------Boundary-00=_YPOTLVC0000000000000 Content-Type: Text/Plain; charset=ISO-8859-1 Content-Transfer-Encoding: quoted-printable Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it wit= hin the next 7 days. Thank you for allowing us to be of service to you. To access your question from our support site, click https://overstock-su= ppliers.custhelp.com/app/account/questions/detail/i_id/40702273/track/BvM= kJQp9Dv8Y~b99Gqoa~yh8vgwq6S75Mv95~zj~PP_w/ --------------------------------------------------------------- Subject --------------------------------------------------------------- ***URGENT Please Respond*** Late Orders 2/27 - TRANS OCEAN Discussion Thread --------------------------------------------------------------- Response By Email (Devan N.) (02/27/2018 11:58 AM) =20 Hello, =20 None of these orders are on the file you are referring to.=20 =20 Thank you, Devan Nelson Partner Care Support partnercaresupport@overstock.com mailto:partnercaresupport@overstock.com = =20 =20 **Make sure to set your out of office in Supplier Oasis for any upcoming = warehouse closures. Please review the training material on this in the He= lp Center by searching Out of Office. (article 6449)** =20 Customer By CSS Email (Mike Toone) (02/27/2018 10:32 AM) =20 Hi Devon! =20 These were ship confirmed yesterday on job #65607326 which shows as succe= ssful in the Oasis for 10 order #s. Can you confirm that this job was suc= cessful and updated these orders? Thanks! =20 Mike Toone EDI Coordinator Trans-Ocean Imports 10 Midland Avenue |Suite M00| Port Chester, NY 10573 914.949.5656 x149 | 914.937.3140 fax mike@transocean.com mailto:mike@transocean.com=20 =20 Confidentiality Notification: If you are not the intended recipient, plea= se do not disclose, disseminate, copy, distribute or take any action in r= eliance on the contents of this electronic transmission. If you have rec= eived this electronic transmission in error, please notify us by telephon= e and immediately delete this message. As E-mail transmissions cannot be = guaranteed secure or error-free the sender does not accept any liability = for errors or omissions in the contents of this message, which arise beca= use of electronic transmission. Any documents accompanying this electroni= c transmission and the information contained herein belong to the sender = and are privileged and intended only for the use of the individual(s) nam= ed above. =20 From: fulfillmentalerts@overstock.com [mailto:fulfillmentalerts@overstock= =2Ecom] Sent: Tuesday, February 27, 2018 11:42 AM To: overstock@transocean.com Cc: robert@transocean.com Subject: ***URGENT Please Respond*** Late Orders 2/27 - TRANS OCEAN [Inci= dent: 180227-004326] =20 Customer By CSS Email () (02/27/2018 10:02 AM) =20 Overstock, Mike form our IT department will get to our PCA within the hour. He is c= urrently working on a data issue with Verizon. We do show sending a file= at 10:00 PM eastern with the shipping information for the orders in ques= tion. He can provide the details so we can see why these orders did not = clear in the Overstock.com system. Thanks, Lou Koprivec Vice President of Operations Trans-Ocean Import Co., Inc. 10 Midland Ave, Suite M00, Port Chester, NY 10573 914.949.5656 x126 | 914.937.3140 fax louk@transocean.com mailto:louk@transocean.com=20 =20 Confidentiality Notification: If you are not the intended recipient, plea= se do not disclose, disseminate, copy, distribute or take any action in r= eliance on the contents of this electronic transmission. If you have rec= eived this electronic transmission in error, please notify us by telephon= e and immediately delete this message. As E-mail transmissions cannot be = guaranteed secure or error-free the sender does not accept any liability = for errors or omissions in the contents of this message, which arise beca= use of electronic transmission. Any documents accompanying this electroni= c transmission and the information contained herein belong to the sender = and are privileged and intended only for the use of the individual(s) nam= ed above. =20 From: fulfillmentalerts@overstock.com [mailto:fulfillmentalerts@overstock= =2Ecom] Sent: Tuesday, February 27, 2018 11:42 AM To: overstock@transocean.com Cc: robert@transocean.com Subject: ***URGENT Please Respond*** Late Orders 2/27 - TRANS OCEAN [Inci= dent: 180227-004326] =20 Response By Email (Devan N.) (02/27/2018 09:41 AM) =20 Good Morning, =20 Please reply as soon as possible. =20 This is a reminder to please ship and confirm your late orders by the end= of business today if you have not done so already.=20 =20 An order will be considered late if it does not possess both a carrier sc= an and the ship confirm within the items shipping time frame. Please note= that all orders are considered late if they aren't updated with the firs= t scan, even if they have been shipped in a timely manner, all late order= s will be assessed a $5 late fee each day it=92s late. =20 Also, be sure you are shipping with the correct shipping method requested= by the customer. The shipping method can be found on your orders tab as= well as the open orders report under =93shipping method.=94 ID Partner Name Order # SOFS Order # Line # SKU = Start Date Sent to WH Days to Ship Ship By Da= te Days Late=20 91 TRANS OCEAN 212510463 21594210-1 664939137 24648766-000-00= 0 02/23/2018 08:24 PM 02/23/2018 09:18 PM 1 Business Day 02/26/2018= (1) =20 91 TRANS OCEAN 212549765 21612551-1 664962028 24648727-000-00= 1 02/24/2018 11:40 AM 02/24/2018 12:30 PM 1 Business Day 02/26/2018= (1) =20 91 TRANS OCEAN 212549765 21612551-1 664962027 24648727-000-00= 0 02/24/2018 11:40 AM 02/24/2018 12:30 PM 1 Business Day 02/26/2018= (1) =20 91 TRANS OCEAN 212565322 21621064-1 664972018 24648653-000-00= 2 02/24/2018 02:55 PM 02/24/2018 03:45 PM 1 Business Day 02/26/2018= (1) =20 91 TRANS OCEAN 212644449 21658536-1 665019475 24648575-000-00= 2 02/25/2018 01:36 PM 02/25/2018 02:27 PM 1 Business Day 02/26/2018= (1) =20 =20 =20 ***Below are charts that will help you know when orders will be late.*** =20 1-Day Shipping 2-Day Shipping =20 DAY ORDERED DAY DUE DAY ORDERED DAY DUE =20 Sunday Monday Sunday Tuesday =20 Monday Tuesday Monday Wednesday=20 Tuesday Wednesday Tuesday Thursday =20 Wednesday Thursday Wednesday Friday =20 Thursday Friday Thursday Monday =20 Friday Monday Friday Tuesday =20 Saturday Monday Saturday Tuesday =20 =20 =20 Please let me know if you are unable to ship and confirm any orders. =20 Sincerely, =20 Devan Nelson Partner Care Support partnercaresupport@overstock.com mailto:partnercaresupport@overstock.com = =20 (https://overstock-suppliers.custhelp.com/ci/inlineImage/get/8343324/7ae8= f038b61a665c22377c79cd291bf9)/track/BvMkJQp9Dv8Y~b99Gqoa~yh8vgwq6S75Mv95~= zj~PP_w **To help avoid a $20 Short Ship fee, make sure you are allocating invent= ory, keeping a 20% inventory Buffer, and updating inventory daily. Please= view our training material and videos in the Supplier Oasis Help Center = https://www.supplieroasis.com/helpcenter/Pages/Home.aspx . Question Reference # 180227-004326 Date Created: 02/27/2018 09:41 AM Date Last Updated: 02/27/2018 11:58 AM Status: Solved [---001:005897:28275---] --------------Boundary-00=_YPOTLVC0000000000000 Content-Type: Text/Html; charset=ISO-8859-1 Content-Transfer-Encoding: quoted-printable =20

3D"Image"


Devan N.(02/27/2018 11:58 AM)
Hello,
 
None of these orders are on the file you are referring to.&nbs= p;
 
Thank you,
Devan Nelson
Partner Care Support
partnercaresupport@overs= tock.com  
 
**Make sure to set your out of office in Supplier Oasis fo= r any upcoming warehouse closures. Please review the training material on= this in the Help Center by searching Out of Office. (article 6449)**
 


Mike Toone(02/27/2018 10:32 AM)

Hi Devon!

 

These were ship confirmed yesterday on job #656073= 26 which shows as successful in the Oasis for 10 order #s. Can you confir= m that this job was successful and updated these orders? Thanks!

 

Mike= Toone

EDI = Coordinator

Tran= s-Ocean Imports

10 M= idland Avenue |Suite M00| Port Chester, NY 10573

914.= 949.5656 x149 | 914.937.3140 fax

 

Conf= identiality Notification: If you are not the intended recipient, please d= o not disclose, disseminate, copy, distribute or take any action in relia= nce on the contents of this electronic transmission.  If you have re= ceived this electronic transmission in error, please notify us by telepho= ne and immediately delete this message. As E-mail transmissions cannot be= guaranteed secure or error-free the sender does not accept any liability= for errors or omissions in the contents of this message, which arise bec= ause of electronic transmission. Any documents accompanying this electron= ic transmission and the information contained herein belong to the sender= and are privileged and intended only for the use of the individual(s) named above.

 

From: fulfillmentalerts@overstock.com [mailto:fulfillmentalerts@overstock.com]<= br /> Sent: Tuesday, February 27, 2018 11:42 AM
To: overstock@transoce= an.com
Cc: robert@transocean.com=
Subject: ***URGENT Please Respond*** Late Orders 2/27 - TRANS OCEA= N [Incident: 180227-004326]

 



(02/27/2018 10:02 AM)

Over= stock,

Mike= form our IT department will get to our PCA within the hour.  He is = currently working on a data issue with Verizon.  We do show sending = a file at 10:00 PM eastern with the shipping information for the orders i= n question.  He can provide the details so we can see why these orde= rs did not clear in the Overstock.com system.

Than= ks,

Lou = Koprivec

Vice= President of Operations

Tran= s-Ocean Import Co., Inc.

10 M= idland Ave, Suite M00, Port Chester, NY 10573

914.= 949.5656 x126 | 914.937.3140 fax

louk@transocean.com

 

C= onfidentiality Notification: If you are not the intended recipient, please do not di= sclose, disseminate, copy, distribute or take any action in reliance on t= he contents of this electronic transmission.  If you have received t= his electronic transmission in error, please notify us by telephone and i= mmediately delete this message. As E-mail transmissions cannot be guarant= eed secure or error-free the sender does not accept any liability for err= ors or omissions in the contents of this message, which arise because of = electronic transmission. Any documents accompanying this electronic trans= mission and the information contained herein belong to the sender and are privileged and intended only for the use of the individual(s) named above= =2E

&nbs= p;

From: fulfillmentalerts@overstock.com [mailto:fulfillmentalerts@overstock.com]<= br /> Sent: Tuesday, February 27, 2018 11:42 AM
To: overstock@transoce= an.com
Cc: robert@transocean.com=
Subject: ***URGENT Please Respond*** Late Orders 2/27 - TRANS OCEA= N [Incident: 180227-004326]

 



Devan N.(02/27/2018 09:41 AM)
Good Morning,
 
Please reply as soon as possible.<= /div>
 
This is a reminder to please ship and con= firm your late orders by the end of business today if you have not done so already.=  
 
An order will be considered late if it does not posses= s both a carrier scan and the ship confirm within the items shipping time= frame. Please note that all orders are considered late if they aren'= t updated with the first scan, even if they have been shipped in a timely= manner, all late orders will be assessed a $5 late fe= e each day it=92s late.
 
<= span style=3D"color:#000000;font-family:Arial;font-size:14px;">Also, be s= ure you are shipping with the correct shipping method requested by the cu= stomer.  The shipping method can be found on your orders tab as well= as the open orders report under =93shipping method.=94
ID
Partner Name
Order #
SOFS Order #
Line #
SKU
Start Date
Sent to WH
Days to Ship
Ship By Date
Days Late
91
TRANS OCEAN
212510463
21594210-1
664939137
24648766-000-= 000
02/23/2018&nb= sp; 08:24 PM
02/23/2018&nb= sp; 09:18 PM
1 Business Da= y
02/26/2018
(1)
91
TRANS OCEAN
212549765
21612551-1
664962028
24648727-000-= 001
02/24/2018&nb= sp; 11:40 AM
02/24/2018&nb= sp; 12:30 PM
1 Business Da= y
02/26/2018
(1)
91
TRANS OCEAN
212549765
21612551-1
664962027
24648727-000-= 000
02/24/2018&nb= sp; 11:40 AM
02/24/2018&nb= sp; 12:30 PM
1 Business Da= y
02/26/2018
(1)
91
TRANS OCEAN
212565322
21621064-1
664972018
24648653-000-= 002
02/24/2018&nb= sp; 02:55 PM
02/24/2018&nb= sp; 03:45 PM
1 Business Da= y
02/26/2018
(1)
91
TRANS OCEAN
212644449
21658536-1
665019475
24648575-000-= 002
02/25/2018&nb= sp; 01:36 PM
02/25/2018&nb= sp; 02:27 PM
1 Business Da= y
02/26/2018
(1)
 
 
***Bel= ow are charts that will help you know when orders will be late.***=
 
1-Day Shipping
 
2-Day Shipping
DAY ORDERED
DAY DUE
 
DAY ORDERED
DAY DUE
Sunday
Monday
 
Sunday
Tuesday
Monday
Tuesday
 
Monday
Wednesday
Tuesday
Wednesday
 
Tuesday
Thursday
Wednesday
Thursday
 
Wednesday
Friday
Thursday
Friday
 
Thursday
Monday
Friday
Monday
 
Friday
Tuesday
Saturday
Monday
 
Saturday
Tuesday
 
 
Please let me know if you are unable to s= hip and confirm any orders.
 
Sincerely,
 
Devan Nelson
Partner Care Support=
**To help avoid a $20 Short Ship fee, make sure you are allocating in= ventory, keeping a 20% inventory Buffer, and updating inventory daily. Please view our training material and videos in the <= a href=3D"https://www.supplieroasis.com/helpcenter/Pages/Home.aspx" title= =3D"Click to follow link: https://www.supplieroasis.com/helpcenter/Pages/= Home.aspx" dir=3D"ltr">Su= pplier Oasis Help Center.

=A9 2016 Overstock.com. All rights reserved.

CONFIDENTIALITY NOTICE:= This message is intended only for the use and review of the individual o= r entity to which it is addressed and may contain information that is pri= vileged and confidential. If the reader of this message is not the intend= ed recipient, or the employee or agent responsible for delivering the mes= sage solely to the intended recipient, you are hereby notified that any d= issemination, distribution or copying of this communication is strictly p= rohibited. If you have received this communication in error, please notif= y sender immediately by telephone or return email. Thank you.
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