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From: Devin Dourney <ddourney@wayfair.com>
To: "stephen@transocean.com" <stephen@transocean.com>
Subject: Restocking Fee
Thread-Topic: Restocking Fee
Thread-Index: AdOr8ITRi1NytBRhSEyaOfaA0vQrqA==
Date: Thu, 22 Feb 2018 15:20:25 +0000
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 Content preview:  Hi Stephen, I look forward to seeing you tomorrow! As we kick
    off the year, we want to keep you updated on changes to Wayfair's policies
    in 2018. Wayfair will be removing all restocking fees going forward. [...]
    
 
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Hi Stephen,

I look forward to seeing you tomorrow! As we kick off the year, we want to =
keep you updated on changes to Wayfair's policies in 2018. Wayfair will be =
removing all restocking fees going forward.

I noticed that we are paying Trans Ocean a 15% restocking fee, which negati=
vely impacts your margin profile, placement on site, and your general posit=
ion in Wayfair's competitive landscape. We have over 8 million products on =
site from over 10,000 suppliers who are not charging us a restocking fee. S=
eeing as year-round success is largely determined by where your products fa=
ll on site and that restocking fees are not necessary in the e-commerce spa=
ce, we are going to remove this fee so we can focus on positioning your acc=
ount more competitively, increasing exposure of your products, and removing=
 some of the admin work associated with the fee.

If you would like to discuss this further I am happy to hop on a call. Othe=
rwise, we will be removing the fee this Friday, February 23rd.

Thanks,
Devin


Devin Dourney
Category Associate

[Wayfair.com]

Wayfair
Wayfair, LLC. - Corporate Headquarters
100 Huntington Avenue
4 Copley Place - Floor 7
Boston, MA 02116
United States
P: 617-532-6100 x1011027
ddourney@wayfair.com


[Joss & Main]

[AllModern]

[Wayfair Supply]

[BirchLane]




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<p class=3D"MsoNormal">Hi Stephen, <o:p></o:p></p>
<p class=3D"MsoNormal"><o:p>&nbsp;</o:p></p>
<p class=3D"MsoNormal"><a name=3D"_Hlk506549201"><span style=3D"font-size:1=
0.5pt">I look forward to seeing you tomorrow! As we kick off the year, we w=
ant to keep you updated on changes to Wayfair&#8217;s policies in 2018.
<b>Wayfair will be removing all restocking fees going forward.</b> <o:p></o=
:p></span></a></p>
<p class=3D"MsoNormal"><span style=3D"mso-bookmark:_Hlk506549201"><span sty=
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<p class=3D"MsoNormal"><span style=3D"mso-bookmark:_Hlk506549201"><span sty=
le=3D"font-size:10.5pt">I noticed that we are paying Trans Ocean a 15% rest=
ocking fee, which negatively impacts your margin profile, placement on site=
, and your general position in Wayfair&#8217;s
 competitive landscape. We have over 8 million products on site from over 1=
0,000 suppliers who are not charging us a restocking fee. Seeing as year-ro=
und success is largely determined by where your products fall on site and t=
hat restocking fees are not necessary
 in the e-commerce space, we are going to remove this fee so we can focus o=
n positioning your account more competitively, increasing exposure of your =
products, and removing some of the admin work associated with the fee.
<o:p></o:p></span></span></p>
<p class=3D"MsoNormal"><span style=3D"mso-bookmark:_Hlk506549201"><span sty=
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le=3D"font-size:10.5pt">If you would like to discuss this further I am happ=
y to hop on a call. Otherwise, we will be removing the fee
<u>this Friday, February 23<sup>rd</sup></u>. <o:p></o:p></span></span></p>
<span style=3D"mso-bookmark:_Hlk506549201"></span>
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span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt">Thanks,<o:p></o:p><=
/span></p>
<p class=3D"MsoNormal">Devin<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p>&nbsp;</o:p></p>
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</span></b><span style=3D"font-size:8.5pt;font-family:&quot;Arial&quot;,san=
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Category Associate <o:p></o:p></span></p>
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<p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:&quot=
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</span><span style=3D"font-size:8.5pt;font-family:&quot;Arial&quot;,sans-se=
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Wayfair, LLC. - Corporate Headquarters<br>
100 Huntington Avenue<br>
4 Copley Place - Floor 7<br>
Boston, MA 02116<br>
United States <br>
P: 617-532-6100 x1011027 <br>
ddourney@wayfair.com </span><span style=3D"font-size:8.5pt;font-family:&quo=
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