Return-Path: Delivered-To: stephen@transocean.com Received: from vps.transocean.com by vps.transocean.com with LMTP id AIDiOBjDjVotYwAAInt2oQ for ; Wed, 21 Feb 2018 11:06:00 -0800 Return-path: Envelope-to: stephen@transocean.com Delivery-date: Wed, 21 Feb 2018 11:06:00 -0800 Received: from mail.tamarackcountryclub.com ([72.68.146.7]:62974 helo=TOWKSTAZARKO) by vps.transocean.com with esmtpa (Exim 4.89_1) (envelope-from ) id 1eoZiK-0006lB-I9 for stephen@transocean.com; Wed, 21 Feb 2018 11:06:00 -0800 Reply-To: From: "Zarko Paljevic" To: "'Stephen Hoberman'" References: <046601d3a5b5$b6536a60$22fa3f20$@transocean.com> <04b201d3a5d0$afcdd840$0f6988c0$@transocean.com> <056d01d3a757$ea8d04a0$bfa70de0$@transocean.com> <015401d3a759$11457950$33d06bf0$@transocean.com> <008701d3ab46$2cafde60$860f9b20$@transocean.com> In-Reply-To: Subject: RE: Item Upload Failure Date: Wed, 21 Feb 2018 14:06:00 -0500 Organization: Trans-Ocean Imports Co., Inc. Message-ID: <009001d3ab47$036673b0$0a335b10$@transocean.com> MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_NextPart_000_0091_01D3AB1D.1A9ACBF0" X-Mailer: Microsoft Outlook 16.0 Thread-Index: AQFO7VurcCxb/IN0Nv7fkCl5XOuYLgEDfeXhAx5CzFkCt/BG3wGfw2a/AlxsplcBd90iKwM2SWWfpDyTC9A= Content-Language: en-us This is a multipart message in MIME format. ------=_NextPart_000_0091_01D3AB1D.1A9ACBF0 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable ok =20 From: Stephen Hoberman [mailto:stephen@transocean.com]=20 Sent: Wednesday, February 21, 2018 2:02 PM To: zarko@transocean.com Subject: Re: Item Upload Failure =20 I have to send you new items. We already uploaded those items. =20 On Feb 21, 2018, at 2:00 PM, Zarko Paljevic > wrote: Steven, =20 Try the attached. I updated the template based on what you had sent me. =20 Let me know. =20 Zarko =20 From: stephen@transocean.com = [mailto:stephen@transocean.com]=20 Sent: Friday, February 16, 2018 2:05 PM To: zarko@transocean.com =20 Subject: FW: Item Upload Failure =20 Attached is new template =E2=80=93 it seems to be the problem. =20 =20 From: Rob Malena [mailto:robert@transocean.com]=20 Sent: Friday, February 16, 2018 1:57 PM To: stephen@transocean.com =20 Subject: FW: Item Upload Failure =20 Stephen, =20 A new version of the template needs to be populated. I have attached it = above.=20 =20 Looks as though we have been working with an older version. Seems to be = the only remaining explanation here.=20 =20 =20 Robert Malena Regional Sales Manager Trans-Ocean Import Co., Inc. 10 Midland Avenue|Ste: M-00 |Port Chester, NY 10573 917.509.7471 ph. 914.949.5694 fax 914.949.5656 cust. serv. Robert@transocean.com www.transocean.com=20 =20 Confidentiality Notification: If you are not the intended recipient, = please do not disclose, disseminate, copy, distribute or take any action = in reliance on the contents of this electronic transmission. If you = have received this electronic transmission in error, please notify us by = telephone and immediately delete this message. As E-mail transmissions = cannot be guaranteed secure or error-free the sender does not accept any = liability for errors or omissions in the contents of this message, which = arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong = to the sender and are privileged and intended only for the use of the = individual(s) named above. =20 =20 From: Samantha Ferguson [mailto:sferguson@overstock.com]=20 Sent: Friday, February 16, 2018 1:32 PM To: Rob Malena >; = Cameron Allison = > Cc: stephen@transocean.com =20 Subject: RE: Item Upload Failure =20 Hello Rob,=20 =20 As you are on streamline you will no longer be uploading a CSV for = product updates. Instead you will go to Supplier Oasis > Products > = Manage Products > Import. I have provided a screen snip below as well as = a link to some training material for you. Please let me know if you have = any questions.=20 =20 Thank you! =20 =20 =20 Training videos (must be logged into supplier oasis to access) :=20 https://edge.supplieroasis.com/gateway/ng/app/index.html#/help =20 =20 Samantha Ferguson Merchandising Coordinator, Area Rugs 801-947-3676 =20 From: Rob Malena [mailto:robert@transocean.com]=20 Sent: Wednesday, February 14, 2018 1:16 PM To: Samantha Ferguson >; Cameron Allison = > Cc: stephen@transocean.com =20 Subject: RE: Item Upload Failure =20 Hi Samantha, =20 We have made the changes to the template that you suggested. I tried = again to upload the template and it does not even get to the file log = page, so there is no new error file or job ID to provide you. I have = attached a screenshot of the error message, as well as the template we = attempting to upload.=20 =20 I hope you can help as we have many new items we are looking to upload = once this template goes through.=20 =20 Thanks, Rob =20 =20 Robert Malena Regional Sales Manager Trans-Ocean Import Co., Inc. 10 Midland Avenue|Ste: M-00 |Port Chester, NY 10573 917.509.7471 ph. 914.949.5694 fax 914.949.5656 cust. serv. Robert@transocean.com www.transocean.com=20 =20 Confidentiality Notification: If you are not the intended recipient, = please do not disclose, disseminate, copy, distribute or take any action = in reliance on the contents of this electronic transmission. If you = have received this electronic transmission in error, please notify us by = telephone and immediately delete this message. As E-mail transmissions = cannot be guaranteed secure or error-free the sender does not accept any = liability for errors or omissions in the contents of this message, which = arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong = to the sender and are privileged and intended only for the use of the = individual(s) named above. =20 =20 From: Samantha Ferguson [mailto:sferguson@overstock.com]=20 Sent: Wednesday, February 14, 2018 12:26 PM To: Rob Malena >; = Cameron Allison = > Cc: stephen@transocean.com =20 Subject: RE: Item Upload Failure =20 Hello Rob,=20 =20 It looks like you are missing the manufacture part # and model / Style # = Can you please try adding these into the template and resubmitting? If = this does not correct the issue, please send over the new error file and = Job ID.=20 =20 Thank you! =20 Samantha Ferguson Merchandising Coordinator, Area Rugs 801-947-3676 =20 From: Rob Malena [mailto:robert@transocean.com]=20 Sent: Wednesday, February 14, 2018 10:03 AM To: Cameron Allison > Cc: Samantha Ferguson >; stephen@transocean.com = =20 Subject: RE: Item Upload Failure =20 Hi Cameron, =20 I just wanted to touch base to see if you have an idea of why our item = upload is failing. Again, no explanation is given when the error report = is generated. It only says to contact our account rep. I attempted the = upload again today and received the same message. My original email is = below. =20 I appreciate any help you can provide on this. =20 Thanks, Rob =20 =20 Robert Malena Regional Sales Manager Trans-Ocean Import Co., Inc. 10 Midland Avenue|Ste: M-00 |Port Chester, NY 10573 917.509.7471 ph. 914.949.5694 fax 914.949.5656 cust. serv. Robert@transocean.com www.transocean.com=20 =20 Confidentiality Notification: If you are not the intended recipient, = please do not disclose, disseminate, copy, distribute or take any action = in reliance on the contents of this electronic transmission. If you = have received this electronic transmission in error, please notify us by = telephone and immediately delete this message. As E-mail transmissions = cannot be guaranteed secure or error-free the sender does not accept any = liability for errors or omissions in the contents of this message, which = arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong = to the sender and are privileged and intended only for the use of the = individual(s) named above. =20 =20 From: Rob Malena [mailto:robert@transocean.com]=20 Sent: Tuesday, February 13, 2018 5:01 PM To: 'Cameron Allison' > Cc: 'Samantha Ferguson' >; 'stephen@transocean.com = ' > Subject: Item Upload Failure =20 Hi Cameron, =20 Hope all is well with you. I hope you can help. I have attached an error = template I received after several attempts to upload new items. Job #: = 64421401 =20 All 247 files failed. The following error message was listed for all = items: =E2=80=9CPlease retry your request. If you still have issues = contact your Account Representative=E2=80=9D. No specific reason for = error is given. Same result after several attempts.=20 =20 Is this a system malfunction or an error on our part? If our error, can = you advise what the problem may be? Looking forward to your reply as we = are working to upload the rest of our catalog.=20 =20 Thanks very much, Rob =20 =20 =20 Robert Malena Regional Sales Manager Trans-Ocean Import Co., Inc. 10 Midland Avenue|Ste: M-00 |Port Chester, NY 10573 917.509.7471 ph. 914.949.5694 fax 914.949.5656 cust. serv. Robert@transocean.com www.transocean.com=20 =20 Confidentiality Notification: If you are not the intended recipient, = please do not disclose, disseminate, copy, distribute or take any action = in reliance on the contents of this electronic transmission. If you = have received this electronic transmission in error, please notify us by = telephone and immediately delete this message. As E-mail transmissions = cannot be guaranteed secure or error-free the sender does not accept any = liability for errors or omissions in the contents of this message, which = arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong = to the sender and are privileged and intended only for the use of the = individual(s) named above. =20 =20 =20 _____ =20 CONFIDENTIALITY NOTICE: This message is intended only for the use and = review of the individual or entity to which it is addressed and may = contain information that is privileged and confidential. If the reader = of this message is not the intended recipient, or the employee or agent = responsible for delivering the message solely to the intended recipient, = you are hereby notified that any dissemination, distribution or copying = of this communication is strictly prohibited. If you have received this = communication in error, please notify sender immediately by telephone or = return email. Thank you. =20 _____ =20 CONFIDENTIALITY NOTICE: This message is intended only for the use and = review of the individual or entity to which it is addressed and may = contain information that is privileged and confidential. If the reader = of this message is not the intended recipient, or the employee or agent = responsible for delivering the message solely to the intended recipient, = you are hereby notified that any dissemination, distribution or copying = of this communication is strictly prohibited. If you have received this = communication in error, please notify sender immediately by telephone or = return email. Thank you. ------=_NextPart_000_0091_01D3AB1D.1A9ACBF0 Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: quoted-printable

ok

 

From: Stephen Hoberman = [mailto:stephen@transocean.com]
Sent: Wednesday, February 21, = 2018 2:02 PM
To: zarko@transocean.com
Subject: Re: = Item Upload Failure

 

I have = to send you new items.  We already uploaded those items. =  


On Feb 21, 2018, at 2:00 PM, Zarko = Paljevic <zarko@transocean.com> = wrote:

Steven,

 

Try the = attached.

I updated the template = based on what you had sent me.

 

Let me = know.

 

Zarko

 

From: stephen@transocean.com [mailto:stephen@transocean.com]=
Sent: Friday, February 16, 2018 2:05 PM
To: zarko@transocean.com
Subje= ct: FW: Item Upload Failure

 

Attached is = new template =E2=80=93 it seems to be the problem.

 

 

From: Rob Malena [mailto:robert@transocean.com] =
Sent: Friday, February 16, 2018 1:57 PM
To: stephen@transocean.com
S= ubject: FW: Item Upload Failure

 

Stephen,

 =

A new version of = the template needs to be populated. I have attached it above. =

 =

Looks as though = we have been working with an older version. Seems to be the only = remaining explanation here.

 =

 

Robert Malena

Regional Sales Manager
Trans-Ocean Import Co., = Inc.
10 = Midland Avenue|Ste: M-00 |Port Chester, NY 10573
917.509.7471 = ph.

914.949.5694 = fax

914.949.5656 cust. = serv.

Robert@transocean.com

www.transocean.com =

&nbs= p;

Con= fidentiality Notification: If you are not the intended recipient, please = do not disclose, disseminate, copy, distribute or take any action in = reliance on the contents of this electronic transmission.  If you = have received this electronic transmission in error, please notify us by = telephone and immediately delete this message. As E-mail transmissions = cannot be guaranteed secure or error-free the sender does not accept any = liability for errors or omissions in the contents of this message, which = arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong = to the sender and are privileged and intended only for the use of the = individual(s) named above.

&nbs= p;

 =

 

Hello Rob,

 

As you are on streamline = you will no longer be uploading a CSV for product updates. Instead you = will go to Supplier Oasis > Products > Manage Products > = Import. I have provided a screen snip below as well as a link to some = training material for you. Please let me know if you have any questions. =

 

Thank = you!

 

<image001.jpg>

 

 

Training videos (must be = logged into supplier oasis to access) :

h= ttps://edge.supplieroasis.com/gateway/ng/app/index.html#/help<= o:p>

 

 

Sama= ntha Ferguson

Merc= handising Coordinator, Area Rugs

801-= 947-3676

<image002.png>

 

From: Rob Malena [mailto:robert@transocean.com] =
Sent: Wednesday, February 14, 2018 1:16 PM
To: = Samantha Ferguson <sferguson@overstock.com>; = Cameron Allison <callison@overstock.com>
= Cc: stephen@transocean.com
S= ubject: RE: Item Upload Failure

 

Hi = Samantha,

 =

We have made the = changes to the template that you suggested. I tried again to upload the = template and it does not even get to the file log page, so there is no = new error file or job ID to provide you. I have attached a screenshot of = the error message, as well as the template we attempting to upload. =

 =

I hope you can = help as we have many new items we are looking to upload once this = template goes through.

 =

Thanks,

Rob

 =

 

Robert Malena

Regional Sales Manager
Trans-Ocean Import Co., = Inc.
10 = Midland Avenue|Ste: M-00 |Port Chester, NY 10573
917.509.7471 = ph.

914.949.5694 = fax

914.949.5656 cust. = serv.

Robert@transocean.com

www.transocean.com =

&nbs= p;

Con= fidentiality Notification: If you are not the intended recipient, please = do not disclose, disseminate, copy, distribute or take any action in = reliance on the contents of this electronic transmission.  If you = have received this electronic transmission in error, please notify us by = telephone and immediately delete this message. As E-mail transmissions = cannot be guaranteed secure or error-free the sender does not accept any = liability for errors or omissions in the contents of this message, which = arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong = to the sender and are privileged and intended only for the use of the = individual(s) named above.

&nbs= p;

 =

 

Hello Rob,

 

It looks like you are = missing the manufacture part # and model / Style # Can you please try = adding these into the template and resubmitting? If this does not = correct the issue, please send over the new error file and Job ID. =

 

Thank = you!

 

Sama= ntha Ferguson

Merc= handising Coordinator, Area Rugs

801-= 947-3676

<image002.png>

 

From: Rob Malena [mailto:robert@transocean.com] =
Sent: Wednesday, February 14, 2018 10:03 AM
To: = Cameron Allison <callison@overstock.com>
= Cc: Samantha Ferguson <sferguson@overstock.com>; = stephen@transocean.com
S= ubject: RE: Item Upload Failure

 

Hi = Cameron,

 =

I just wanted to = touch base to see if you have an idea of why our item upload is failing. = Again, no explanation is given when the error report is generated. It = only says to contact our account rep. I attempted the upload again today = and received the same message. My original email is = below.

 =

I appreciate any = help you can provide on this.

 =

Thanks,

Rob

 =

 

Robert Malena

Regional Sales Manager
Trans-Ocean Import Co., = Inc.
10 = Midland Avenue|Ste: M-00 |Port Chester, NY 10573
917.509.7471 = ph.

914.949.5694 = fax

914.949.5656 cust. = serv.

Robert@transocean.com

www.transocean.com =

&nbs= p;

Con= fidentiality Notification: If you are not the intended recipient, please = do not disclose, disseminate, copy, distribute or take any action in = reliance on the contents of this electronic transmission.  If you = have received this electronic transmission in error, please notify us by = telephone and immediately delete this message. As E-mail transmissions = cannot be guaranteed secure or error-free the sender does not accept any = liability for errors or omissions in the contents of this message, which = arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong = to the sender and are privileged and intended only for the use of the = individual(s) named above.

&nbs= p;

 =

From: Rob = Malena [mailto:robert@transocean.com] =
Sent: Tuesday, February 13, 2018 5:01 PM
To: = 'Cameron Allison' <callison@overstock.com>
= Cc: 'Samantha Ferguson' <sferguson@overstock.com>; = 'stephen@transocean.com' = <stephen@transocean.com>
= Subject: Item Upload Failure

 

Hi = Cameron,

 =

Hope all is well = with you. I hope you can help. I have attached an error template I = received after several attempts to upload new items. Job #: = 64421401

 =

All 247 files = failed. The following error message was listed for all items: = =E2=80=9CPlease retry your request. If you still have issues contact = your Account Representative=E2=80=9D. No specific reason for error is = given. Same result after several attempts.

 =

Is this a system = malfunction or an error on our part? If our error, can you advise what = the problem may be? Looking forward to your reply as we are working to = upload the rest of our catalog.

 =

Thanks very = much,

Rob

 =

 =

 

Robert Malena

Regional Sales Manager
Trans-Ocean Import Co., = Inc.
10 = Midland Avenue|Ste: M-00 |Port Chester, NY 10573
917.509.7471 = ph.

914.949.5694 = fax

914.949.5656 cust. = serv.

Robert@transocean.com

www.transocean.com =

&nbs= p;

Con= fidentiality Notification: If you are not the intended recipient, please = do not disclose, disseminate, copy, distribute or take any action in = reliance on the contents of this electronic transmission.  If you = have received this electronic transmission in error, please notify us by = telephone and immediately delete this message. As E-mail transmissions = cannot be guaranteed secure or error-free the sender does not accept any = liability for errors or omissions in the contents of this message, which = arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong = to the sender and are privileged and intended only for the use of the = individual(s) named above.

&nbs= p;

 

 


C= ONFIDENTIALITY NOTICE: This message is intended only for the use and = review of the individual or entity to which it is addressed and may = contain information that is privileged and confidential. If the reader = of this message is not the intended recipient, or the employee or agent = responsible for delivering the message solely to the intended recipient, = you are hereby notified that any dissemination, distribution or copying = of this communication is strictly prohibited. If you have received this = communication in error, please notify sender immediately by telephone or = return email. Thank you.

 


C= ONFIDENTIALITY NOTICE: This message is intended only for the use and = review of the individual or entity to which it is addressed and may = contain information that is privileged and confidential. If the reader = of this message is not the intended recipient, or the employee or agent = responsible for delivering the message solely to the intended recipient, = you are hereby notified that any dissemination, distribution or copying = of this communication is strictly prohibited. If you have received this = communication in error, please notify sender immediately by telephone or = return email. Thank = you.

<OVSX_Rug_Template_20180221132128.xlsx>

------=_NextPart_000_0091_01D3AB1D.1A9ACBF0--