Envelope-to: stephen@transocean.com,
 robert@transocean.com
Delivery-date: Thu, 19 Apr 2018 12:09:19 -0700
Date: Thu, 19 Apr 2018 19:08:10 +0000
From: "dropship-operations-support@amazon.com" <dropship-operations-support@amazon.com>
To: "robert@transocean.com" <robert@transocean.com>
Cc: "stephen@transocean.com" <stephen@transocean.com>
Message-ID: <01000162df4e8edb-aa280bbe-d62d-4bc1-9e7e-e56c3d006061-000000@email.amazonses.com>
Subject: Performance Metrics and SLA Agreements: Guaranteed Delivery
 (5004909801)
MIME-Version: 1.0
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Bounces-to: 201804191908106c47ee0f0dbd4225bcfec9ccf910p0na@bounces.amazon.com
Feedback-ID: 1.us-east-1.ZHcGJK6s+x+i9lRHKog4RW3tECwWIf1xzTYCZyUaiec=:AmazonSES
 
 Content preview:  Thank you for contacting Amazon Vendor Support. We’ll get
    back to you shortly. This is a copy of the message we received. Issue/Sub-Issue:
    Performance Metrics and SLA Agreements: Guaranteed Delivery [...] 
 
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------=_Part_178496_983837755.1524164890280
Content-Type: text/plain; charset=UTF-8
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Thank you for contacting Amazon Vendor Support. We=E2=80=99ll get back to y=
ou shortly.

This is a copy of the message we received.

Issue/Sub-Issue: Performance Metrics and SLA Agreements: Guaranteed Deliver=
y

Message:
We are not eligible for guaranteed delivery due to elevated EDD %s.  We hav=
e tried extensively to get these lowered but these are carrier issues.  I a=
m attaching correspondence from our UPS rep detailing the EDD shortfalls.  =
Please help us get to the guaranteed delivery setting or change our shippin=
g default to fedex.
Thank you -=20

Please do not reply to this message. This email was sent from a notificatio=
n only address that cannot accept incoming email.
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