Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id eBT/BVItqFqAAgAAInt2oQ ; Tue, 13 Mar 2018 12:58:10 -0700 Return-path: Envelope-to: donna@transocean.com, robert@transocean.com Delivery-date: Tue, 13 Mar 2018 12:58:10 -0700 Received: from mail.tamarackcountryclub.com ([72.68.146.7]:56101 helo=TOWKSTAKATHY) by vps.transocean.com with esmtpa (Exim 4.89_1) (envelope-from ) id 1evq3l-0000By-Ox; Tue, 13 Mar 2018 12:58:10 -0700 From: "Kathy B" To: Cc: "'Rob Malena'" References: <2F38B604-CF64-49A0-A4CE-ECB2585E2429@att.net> <00bf01d3bacc$5e535290$1af9f7b0$@transocean.com> <00f901d3bacf$cfc1d660$6f458320$@transocean.com> <00c901d3bad0$cf8fad60$6eaf0820$@transocean.com> <011e01d3bad2$6fe9fb20$4fbdf160$@transocean.com> <010101d3bafc$58466650$08d332f0$@transocean.com> In-Reply-To: <010101d3bafc$58466650$08d332f0$@transocean.com> Subject: FW: Faded Rug Date: Tue, 13 Mar 2018 15:58:09 -0400 Message-ID: <01ff01d3bb05$9cd82d40$d68887c0$@transocean.com> MIME-Version: 1.0 Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable X-Mailer: Microsoft Outlook 16.0 Thread-Index: AQJKHxpMWSp3cYK40g7SviFjUWHEuwF6OKkJAUVh9+0CkI326wJ0Yvv2AdZ3hiqilPMrkA== Content-Language: en-us Donna - Per Dean's OK below, can you please issue credit for the following : Inv#808592 ACCT: PYDS VGH46325503 3255/03 CORAL REEF WATER 1 EA 115.00 EA 115.00 Kathy M. Bennett Sales Dept. Trans-Ocean Imports 10 Midland Ave | Main flr, Suite M00 | Port Chester, NY 10573 914.949.5656 x 2 | 914.937.3140 fax TO AVOID DELAYS, PLEASE SEND ALL ORDERS, =A0INQUIRIES AND MODIFICATIONS = TO US AT cs@transocean.com -----Original Message----- From: Rob Malena =20 Sent: Tuesday, March 13, 2018 2:52 PM To: kathy@transocean.com Subject: FW: Faded Rug Kathy, Can you please issue a credit for a faded rug, as per Dean.=20 Patio at Your Door. B/l #: 2781934 4x6 3255/03 Coral Reef Water. Rug will be destroyed.=20 She does not want a direct replacement. She will choose another rug and purchase when credit is received.=20 Please let me know if you have any questions.=20 Thanks, Rob Robert Malena Regional Sales Manager Trans-Ocean Import Co., Inc. 10 Midland Avenue|Ste: M-00|Port Chester, NY 10573 917.509.7471 ph. 914.937.3140 fax 914.949.5656 cust. serv. Robert@transocean.com www.transocean.com=20 Confidentiality Notification: If you are not the intended recipient, = please do not disclose, disseminate, copy, distribute or take any action in reliance on the contents of this electronic transmission.=A0 If you have received this electronic transmission in error, please notify us by telephone and immediately delete this message. As E-mail transmissions cannot be guaranteed secure or error-free the sender does not accept any liability for errors or omissions in the contents of this message, which arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong to = the sender and are privileged and intended only for the use of the = individual(s) named above. -----Original Message----- From: Dean Smith Sent: Tuesday, March 13, 2018 9:52 AM To: 'Rob Malena' Cc: 'Kathy B' Subject: RE: Faded Rug Work with Kathy to get a replacement sent and have that rug credited and destroyed Dean Smith Vice President Sales Trans-Ocean Imports 10 Midland Avenue | Suite M00 | Port Chester, NY 10573 914.949.5656 x106 | 914.937.3140 fax |=A0203.820.8033 mobile Dean@transocean.com =A0 Confidentiality Notification: If you are not the intended recipient, = please do not=A0disclose, disseminate, copy, distribute or take any action in reliance on the contents of this electronic transmission.=A0 If you have received this electronic transmission in error, please notify us by telephone and immediately delete this message. As E-mail transmissions cannot be guaranteed secure or error-free the sender does not accept any liability for errors or omissions in the contents of this message, which arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong to = the sender and are privileged and intended only for the use of the = individual(s) named above. -----Original Message----- From: Rob Malena Sent: Tuesday, March 13, 2018 9:40 AM To: dean@transocean.com Subject: RE: Faded Rug It=92s a 4x6. It shipped 8/4. Robert Malena Regional Sales Manager Trans-Ocean Import Co., Inc. 10 Midland Avenue|Ste: M-00|Port Chester, NY 10573 917.509.7471 ph. 914.937.3140 fax 914.949.5656 cust. serv. Robert@transocean.com www.transocean.com=20 Confidentiality Notification: If you are not the intended recipient, = please do not disclose, disseminate, copy, distribute or take any action in reliance on the contents of this electronic transmission.=A0 If you have received this electronic transmission in error, please notify us by telephone and immediately delete this message. As E-mail transmissions cannot be guaranteed secure or error-free the sender does not accept any liability for errors or omissions in the contents of this message, which arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong to = the sender and are privileged and intended only for the use of the = individual(s) named above. -----Original Message----- From: Dean Smith Sent: Tuesday, March 13, 2018 9:33 AM To: 'Rob Malena' Subject: RE: Faded Rug What size is it and when did we ship it Dean Smith Vice President Sales Trans-Ocean Imports 10 Midland Avenue | Suite M00 | Port Chester, NY 10573 914.949.5656 x106 | 914.937.3140 fax |=A0203.820.8033 mobile Dean@transocean.com =A0 Confidentiality Notification: If you are not the intended recipient, = please do not=A0disclose, disseminate, copy, distribute or take any action in reliance on the contents of this electronic transmission.=A0 If you have received this electronic transmission in error, please notify us by telephone and immediately delete this message. As E-mail transmissions cannot be guaranteed secure or error-free the sender does not accept any liability for errors or omissions in the contents of this message, which arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong to = the sender and are privileged and intended only for the use of the = individual(s) named above. -----Original Message----- From: Rob Malena Sent: Tuesday, March 13, 2018 9:08 AM To: dean@transocean.com Subject: FW: Faded Rug Dean, Melissa from Patio at Your Door sent me the email below. She has not = asked for a refund or exchange yet - don't know if she will. I would like to = know what you think I should tell her regarding the fading.=20 Thanks, Rob Robert Malena Regional Sales Manager Trans-Ocean Import Co., Inc. 10 Midland Avenue|Ste: M-00|Port Chester, NY 10573 917.509.7471 ph. 914.937.3140 fax 914.949.5656 cust. serv. Robert@transocean.com www.transocean.com=20 Confidentiality Notification: If you are not the intended recipient, = please do not disclose, disseminate, copy, distribute or take any action in reliance on the contents of this electronic transmission.=A0 If you have received this electronic transmission in error, please notify us by telephone and immediately delete this message. As E-mail transmissions cannot be guaranteed secure or error-free the sender does not accept any liability for errors or omissions in the contents of this message, which arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong to = the sender and are privileged and intended only for the use of the = individual(s) named above. -----Original Message----- From: Melissa Cerborino Sent: Monday, March 12, 2018 7:10 PM To: robert@transocean.com Subject: Faded Rug Hi Rob how are you doing? I was just at my customers house and shocked = to see how faded this rug has gotten in only five months. Is that normal? = This one was the more expensive nine as well. Please let me know