Return-Path: Delivered-To: robert@transocean.com Received: from vps.transocean.com by vps.transocean.com with LMTP id gBA8GnOKlVopcAAAInt2oQ for ; Tue, 27 Feb 2018 08:42:27 -0800 Return-path: Envelope-to: robert@transocean.com Delivery-date: Tue, 27 Feb 2018 08:42:27 -0800 Received: from mailgwva04.rightnowtech.com ([129.152.44.124]:38542) by vps.transocean.com with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.89_1) (envelope-from ) id 1eqiKc-0007TP-KZ for robert@transocean.com; Tue, 27 Feb 2018 08:42:27 -0800 Received: from [10.84.0.82] ([10.84.0.82:36049] helo=access-va.rightnowtech.com) by rntva124.rnmk.com (envelope-from ) (ecelerity 3.6.25.56547 r(Core:3.6.25.0)) with ESMTP id 0D/DA-08261-64A859A5; Tue, 27 Feb 2018 11:41:42 -0500 Received: from webva19.int.rightnowtech.com (localhost [127.0.0.1]) by access-va.rightnowtech.com ("Mail Server") with SMTP id 2324476044 for ; Tue, 27 Feb 2018 11:41:42 -0500 (EST) Content-Type: Multipart/Alternative; boundary="------------Boundary-00=_IDITVA40000000000000" From: "fulfillmentalerts@overstock.com" Reply-To: "fulfillmentalerts@overstock.com" Cc: robert@transocean.com To: overstock@transocean.com Date: Tue, 27 Feb 2018 09:41:42 -0700 (MST) Subject: ***URGENT Please Respond*** Late Orders 2/27 - TRANS OCEAN [Incident: 180227-004326] MIME-Version: 1.0 Message-Id: X-Spam-Status: No, score=-1.9 X-Spam-Score: -18 X-Spam-Bar: - X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days. [...] Content analysis details: (-1.9 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: supplieroasis.com] -0.0 RCVD_IN_MSPIKE_H3 RBL: Good reputation (+3) [129.152.44.124 listed in wl.mailspike.net] -0.0 SPF_PASS SPF: sender matches SPF record 0.0 HTML_FONT_LOW_CONTRAST BODY: HTML font color similar or identical to background -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0008] 0.0 HTML_MESSAGE BODY: HTML included in message -0.0 RCVD_IN_MSPIKE_WL Mailspike good senders X-Spam-Flag: NO --------------Boundary-00=_IDITVA40000000000000 Content-Type: Text/Plain; charset=ISO-8859-1 Content-Transfer-Encoding: quoted-printable Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it wit= hin the next 7 days. Thank you for allowing us to be of service to you. To access your question from our support site, click https://overstock-su= ppliers.custhelp.com/app/account/questions/detail/i_id/40702273/ --------------------------------------------------------------- Subject --------------------------------------------------------------- ***URGENT Please Respond*** Late Orders 2/27 - TRANS OCEAN Discussion Thread --------------------------------------------------------------- Response By Email (Devan N.) (02/27/2018 09:41 AM) =20 Good Morning, =20 Please reply as soon as possible. =20 This is a reminder to please ship and confirm your late orders by the end= of business today if you have not done so already.=20 =20 An order will be considered late if it does not possess both a carrier sc= an and the ship confirm within the items shipping time frame. Please note= that all orders are considered late if they aren't updated with the firs= t scan, even if they have been shipped in a timely manner, all late order= s will be assessed a $5 late fee each day it=92s late. =20 Also, be sure you are shipping with the correct shipping method requested= by the customer. The shipping method can be found on your orders tab as= well as the open orders report under =93shipping method.=94 ID Partner Name Order # SOFS Order # Line # SKU = Start Date Sent to WH Days to Ship Ship By Da= te Days Late=20 91 TRANS OCEAN 212510463 21594210-1 664939137 24648766-000-00= 0 02/23/2018 08:24 PM 02/23/2018 09:18 PM 1 Business Day 02/26/2018= (1) =20 91 TRANS OCEAN 212549765 21612551-1 664962028 24648727-000-00= 1 02/24/2018 11:40 AM 02/24/2018 12:30 PM 1 Business Day 02/26/2018= (1) =20 91 TRANS OCEAN 212549765 21612551-1 664962027 24648727-000-00= 0 02/24/2018 11:40 AM 02/24/2018 12:30 PM 1 Business Day 02/26/2018= (1) =20 91 TRANS OCEAN 212565322 21621064-1 664972018 24648653-000-00= 2 02/24/2018 02:55 PM 02/24/2018 03:45 PM 1 Business Day 02/26/2018= (1) =20 91 TRANS OCEAN 212644449 21658536-1 665019475 24648575-000-00= 2 02/25/2018 01:36 PM 02/25/2018 02:27 PM 1 Business Day 02/26/2018= (1) =20 =20 =20 ***Below are charts that will help you know when orders will be late.*** =20 1-Day Shipping 2-Day Shipping =20 DAY ORDERED DAY DUE DAY ORDERED DAY DUE =20 Sunday Monday Sunday Tuesday =20 Monday Tuesday Monday Wednesday=20 Tuesday Wednesday Tuesday Thursday =20 Wednesday Thursday Wednesday Friday =20 Thursday Friday Thursday Monday =20 Friday Monday Friday Tuesday =20 Saturday Monday Saturday Tuesday =20 =20 =20 Please let me know if you are unable to ship and confirm any orders. =20 Sincerely, =20 Devan Nelson Partner Care Support partnercaresupport@overstock.com mailto:partnercaresupport@overstock.com = =20 (https://overstock-suppliers.custhelp.com/ci/inlineImage/get/8343324/7ae8= f038b61a665c22377c79cd291bf9)/track/BvMkJQp9Dv8Y~Wd9GgEa~yh8vgw66S75Mv~m~= zj~PP8v **To help avoid a $20 Short Ship fee, make sure you are allocating invent= ory, keeping a 20% inventory Buffer, and updating inventory daily. Please= view our training material and videos in the Supplier Oasis Help Center = https://www.supplieroasis.com/helpcenter/Pages/Home.aspx . Question Reference # 180227-004326 Date Created: 02/27/2018 09:41 AM Date Last Updated: 02/27/2018 09:41 AM Status: Solved [---001:002874:54608---] --------------Boundary-00=_IDITVA40000000000000 Content-Type: Text/Html; charset=ISO-8859-1 Content-Transfer-Encoding: quoted-printable =20

3D"Image"


Devan N.(02/27/2018 09:41 AM)
Good Morning,
 
Please reply as soon as possible.<= /div>
 
This is a reminder to please ship and con= firm your late orders by the end of business today if you have not done so already.=  
 
An order will be considered late if it does not posses= s both a carrier scan and the ship confirm within the items shipping time= frame. Please note that all orders are considered late if they aren'= t updated with the first scan, even if they have been shipped in a timely= manner, all late orders will be assessed a $5 late fe= e each day it=92s late.
 
<= span style=3D"color:#000000;font-family:Arial;font-size:14px;">Also, be s= ure you are shipping with the correct shipping method requested by the cu= stomer.  The shipping method can be found on your orders tab as well= as the open orders report under =93shipping method.=94
ID
Partner Name
Order #
SOFS Order #
Line #
SKU
Start Date
Sent to WH
Days to Ship
Ship By Date
Days Late
91
TRANS OCEAN
212510463
21594210-1
664939137
24648766-000-= 000
02/23/2018&nb= sp; 08:24 PM
02/23/2018&nb= sp; 09:18 PM
1 Business Da= y
02/26/2018
(1)
91
TRANS OCEAN
212549765
21612551-1
664962028
24648727-000-= 001
02/24/2018&nb= sp; 11:40 AM
02/24/2018&nb= sp; 12:30 PM
1 Business Da= y
02/26/2018
(1)
91
TRANS OCEAN
212549765
21612551-1
664962027
24648727-000-= 000
02/24/2018&nb= sp; 11:40 AM
02/24/2018&nb= sp; 12:30 PM
1 Business Da= y
02/26/2018
(1)
91
TRANS OCEAN
212565322
21621064-1
664972018
24648653-000-= 002
02/24/2018&nb= sp; 02:55 PM
02/24/2018&nb= sp; 03:45 PM
1 Business Da= y
02/26/2018
(1)
91
TRANS OCEAN
212644449
21658536-1
665019475
24648575-000-= 002
02/25/2018&nb= sp; 01:36 PM
02/25/2018&nb= sp; 02:27 PM
1 Business Da= y
02/26/2018
(1)
 
 
***Bel= ow are charts that will help you know when orders will be late.***=
 
1-Day Shipping
 
2-Day Shipping
DAY ORDERED
DAY DUE
 
DAY ORDERED
DAY DUE
Sunday
Monday
 
Sunday
Tuesday
Monday
Tuesday
 
Monday
Wednesday
Tuesday
Wednesday
 
Tuesday
Thursday
Wednesday
Thursday
 
Wednesday
Friday
Thursday
Friday
 
Thursday
Monday
Friday
Monday
 
Friday
Tuesday
Saturday
Monday
 
Saturday
Tuesday
 
 
Please let me know if you are unable to s= hip and confirm any orders.
 
Sincerely,
 
Devan Nelson
Partner Care Support=
**To help avoid a $20 Short Ship fee, make sure you are allocating in= ventory, keeping a 20% inventory Buffer, and updating inventory daily. Please view our training material and videos in the <= a href=3D"https://www.supplieroasis.com/helpcenter/Pages/Home.aspx" title= =3D"Click to follow link: https://www.supplieroasis.com/helpcenter/Pages/= Home.aspx" dir=3D"ltr">Su= pplier Oasis Help Center.

=A9 2016 Overstock.com. All rights reserved.

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