Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id uLU3AAB2hFpRTAAAInt2oQ ; Wed, 14 Feb 2018 09:46:40 -0800 Return-path: Envelope-to: Ivon@transocean.com, robert@transocean.com Delivery-date: Wed, 14 Feb 2018 09:46:40 -0800 Received: from mail.tamarackcountryclub.com ([72.68.146.7]:63554 helo=DESKTOPU31PO58) by vps.transocean.com with esmtpsa (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.89_1) (envelope-from ) id 1em18h-0005CV-Np; Wed, 14 Feb 2018 09:46:39 -0800 From: To: "'Rob Malena'" Cc: References: <046601d3a5b5$b6536a60$22fa3f20$@transocean.com> <048401d3a5ba$6cf12740$46d375c0$@transocean.com> In-Reply-To: <048401d3a5ba$6cf12740$46d375c0$@transocean.com> Subject: RE: Item Upload Failure Date: Wed, 14 Feb 2018 12:46:39 -0500 Message-ID: <02d401d3a5bb$c51c9b10$4f55d130$@transocean.com> MIME-Version: 1.0 Content-Type: multipart/related; boundary="----=_NextPart_000_02D5_01D3A591.DC470840" X-Mailer: Microsoft Outlook 16.0 Thread-Index: AQFO7VurcCxb/IN0Nv7fkCl5XOuYLgEDfeXhASVZB1eknFYH4A== Content-Language: en-us This is a multipart message in MIME format. ------=_NextPart_000_02D5_01D3A591.DC470840 Content-Type: multipart/alternative; boundary="----=_NextPart_001_02D6_01D3A591.DC470840" ------=_NextPart_001_02D6_01D3A591.DC470840 Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: 7bit Ok got it - will get it fixed From: Rob Malena [mailto:robert@transocean.com] Sent: Wednesday, February 14, 2018 12:37 PM To: stephen@transocean.com Cc: Ivon@transocean.com Subject: FW: Item Upload Failure Stephen, Samantha got back to me with the explanation for the file upload errors. Can you please have these items added to the template so I can go ahead and re-upload. Explanation of what is needed is below. Robert Malena Regional Sales Manager Trans-Ocean Import Co., Inc. 10 Midland Avenue|Ste: M-00 |Port Chester, NY 10573 917.509.7471 ph. 914.949.5694 fax 914.949.5656 cust. serv. Robert@transocean.com www.transocean.com Confidentiality Notification: If you are not the intended recipient, please do not disclose, disseminate, copy, distribute or take any action in reliance on the contents of this electronic transmission. If you have received this electronic transmission in error, please notify us by telephone and immediately delete this message. As E-mail transmissions cannot be guaranteed secure or error-free the sender does not accept any liability for errors or omissions in the contents of this message, which arise because of electronic transmission. Any documents accompanying this electronic transmission and the information contained herein belong to the sender and are privileged and intended only for the use of the individual(s) named above. From: Samantha Ferguson [mailto:sferguson@overstock.com] Sent: Wednesday, February 14, 2018 12:26 PM To: Rob Malena >; Cameron Allison > Cc: stephen@transocean.com Subject: RE: Item Upload Failure Hello Rob, It looks like you are missing the manufacture part # and model / Style # Can you please try adding these into the template and resubmitting? If this does not correct the issue, please send over the new error file and Job ID. Thank you! Samantha Ferguson Merchandising Coordinator, Area Rugs 801-947-3676 From: Rob Malena [mailto:robert@transocean.com] Sent: Wednesday, February 14, 2018 10:03 AM To: Cameron Allison > Cc: Samantha Ferguson >; stephen@transocean.com Subject: RE: Item Upload Failure Hi Cameron, I just wanted to touch base to see if you have an idea of why our item upload is failing. Again, no explanation is given when the error report is generated. It only says to contact our account rep. I attempted the upload again today and received the same message. My original email is below. I appreciate any help you can provide on this. Thanks, Rob Robert Malena Regional Sales Manager Trans-Ocean Import Co., Inc. 10 Midland Avenue|Ste: M-00 |Port Chester, NY 10573 917.509.7471 ph. 914.949.5694 fax 914.949.5656 cust. serv. Robert@transocean.com www.transocean.com Confidentiality Notification: If you are not the intended recipient, please do not disclose, disseminate, copy, distribute or take any action in reliance on the contents of this electronic transmission. If you have received this electronic transmission in error, please notify us by telephone and immediately delete this message. As E-mail transmissions cannot be guaranteed secure or error-free the sender does not accept any liability for errors or omissions in the contents of this message, which arise because of electronic transmission. Any documents accompanying this electronic transmission and the information contained herein belong to the sender and are privileged and intended only for the use of the individual(s) named above. From: Rob Malena [mailto:robert@transocean.com] Sent: Tuesday, February 13, 2018 5:01 PM To: 'Cameron Allison' > Cc: 'Samantha Ferguson' >; 'stephen@transocean.com' > Subject: Item Upload Failure Hi Cameron, Hope all is well with you. I hope you can help. I have attached an error template I received after several attempts to upload new items. Job #: 64421401 All 247 files failed. The following error message was listed for all items: "Please retry your request. If you still have issues contact your Account Representative". No specific reason for error is given. Same result after several attempts. Is this a system malfunction or an error on our part? If our error, can you advise what the problem may be? Looking forward to your reply as we are working to upload the rest of our catalog. Thanks very much, Rob Robert Malena Regional Sales Manager Trans-Ocean Import Co., Inc. 10 Midland Avenue|Ste: M-00 |Port Chester, NY 10573 917.509.7471 ph. 914.949.5694 fax 914.949.5656 cust. serv. Robert@transocean.com www.transocean.com Confidentiality Notification: If you are not the intended recipient, please do not disclose, disseminate, copy, distribute or take any action in reliance on the contents of this electronic transmission. If you have received this electronic transmission in error, please notify us by telephone and immediately delete this message. As E-mail transmissions cannot be guaranteed secure or error-free the sender does not accept any liability for errors or omissions in the contents of this message, which arise because of electronic transmission. Any documents accompanying this electronic transmission and the information contained herein belong to the sender and are privileged and intended only for the use of the individual(s) named above. _____ CONFIDENTIALITY NOTICE: This message is intended only for the use and review of the individual or entity to which it is addressed and may contain information that is privileged and confidential. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering the message solely to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify sender immediately by telephone or return email. Thank you. ------=_NextPart_001_02D6_01D3A591.DC470840 Content-Type: text/html; charset="us-ascii" Content-Transfer-Encoding: quoted-printable

Ok got it – will get it fixed

 

 

From: Rob Malena = [mailto:robert@transocean.com]
Sent: Wednesday, February 14, = 2018 12:37 PM
To: stephen@transocean.com
Cc: = Ivon@transocean.com
Subject: FW: Item Upload = Failure

 

Stephen,

 <= /span>

Samantha got back = to me with the explanation for the file upload errors. Can you please = have these items added to the template so I can go ahead and re-upload. = Explanation of what is needed is below.

 <= /span>

 

Robert Malena

Regional Sales Manager
Trans-Ocean Import Co., = Inc.
10 = Midland Avenue|Ste: M-00 |Port Chester, NY 10573
917.509.7471 = ph.

914.949.5694 = fax

914.949.5656 cust. = serv.

Robert@transocean.com

www.transocean.com =

 

Con= fidentiality Notification: If you are not the intended recipient, please = do not disclose, disseminate, copy, distribute or take any action in = reliance on the contents of this electronic transmission.  If you = have received this electronic transmission in error, please notify us by = telephone and immediately delete this message. As E-mail transmissions = cannot be guaranteed secure or error-free the sender does not accept any = liability for errors or omissions in the contents of this message, which = arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong = to the sender and are privileged and intended only for the use of the = individual(s) named above.

 

 <= /span>

 

Hello Rob,

 

It looks like you are = missing the manufacture part # and model / Style # Can you please try = adding these into the template and resubmitting? If this does not = correct the issue, please send over the new error file and Job ID. =

 

Thank = you!

 

Sama= ntha Ferguson

Merc= handising Coordinator, Area Rugs

801-= 947-3676

3D"cid:image004.png@01D11D6E.312B3BA0"

 

From: Rob Malena [mailto:robert@transocean.com] =
Sent: Wednesday, February 14, 2018 10:03 AM
To: = Cameron Allison <callison@overstock.com>
= Cc: Samantha Ferguson <sferguson@overstock.com>; = stephen@transocean.com
S= ubject: RE: Item Upload Failure

 

Hi = Cameron,

 <= /span>

I just wanted to = touch base to see if you have an idea of why our item upload is failing. = Again, no explanation is given when the error report is generated. It = only says to contact our account rep. I attempted the upload again today = and received the same message. My original email is = below.

 <= /span>

I appreciate any = help you can provide on this.

 <= /span>

Thanks,=

Rob

 <= /span>

 

Robert Malena

Regional Sales Manager
Trans-Ocean Import Co., = Inc.
10 = Midland Avenue|Ste: M-00 |Port Chester, NY 10573
917.509.7471 = ph.

914.949.5694 = fax

914.949.5656 cust. = serv.

Robert@transocean.com

www.transocean.com =

 

Con= fidentiality Notification: If you are not the intended recipient, please = do not disclose, disseminate, copy, distribute or take any action in = reliance on the contents of this electronic transmission.  If you = have received this electronic transmission in error, please notify us by = telephone and immediately delete this message. As E-mail transmissions = cannot be guaranteed secure or error-free the sender does not accept any = liability for errors or omissions in the contents of this message, which = arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong = to the sender and are privileged and intended only for the use of the = individual(s) named above.

 

 <= /span>

From: Rob = Malena [mailto:robert@transocean.com] =
Sent: Tuesday, February 13, 2018 5:01 PM
To: = 'Cameron Allison' <callison@overstock.com>
= Cc: 'Samantha Ferguson' <sferguson@overstock.com>; = 'stephen@transocean.com' <stephen@transocean.com>
= Subject: Item Upload Failure

 

Hi = Cameron,

 <= /span>

Hope all is well = with you. I hope you can help. I have attached an error template I = received after several attempts to upload new items. Job #: = 64421401

 <= /span>

All 247 files = failed. The following error message was listed for all items: = “Please retry your request. If you still have issues contact your = Account Representative”. No specific reason for error is given. = Same result after several attempts.

 <= /span>

Is this a system = malfunction or an error on our part? If our error, can you advise what = the problem may be? Looking forward to your reply as we are working to = upload the rest of our catalog.

 <= /span>

Thanks very = much,

Rob

 <= /span>

 <= /span>

 

Robert Malena

Regional Sales Manager
Trans-Ocean Import Co., = Inc.
10 = Midland Avenue|Ste: M-00 |Port Chester, NY 10573
917.509.7471 = ph.

914.949.5694 = fax

914.949.5656 cust. = serv.

Robert@transocean.com

www.transocean.com =

 

Con= fidentiality Notification: If you are not the intended recipient, please = do not disclose, disseminate, copy, distribute or take any action in = reliance on the contents of this electronic transmission.  If you = have received this electronic transmission in error, please notify us by = telephone and immediately delete this message. As E-mail transmissions = cannot be guaranteed secure or error-free the sender does not accept any = liability for errors or omissions in the contents of this message, which = arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong = to the sender and are privileged and intended only for the use of the = individual(s) named above.

 

 

 


C= ONFIDENTIALITY NOTICE: This message is intended only for the use and = review of the individual or entity to which it is addressed and may = contain information that is privileged and confidential. If the reader = of this message is not the intended recipient, or the employee or agent = responsible for delivering the message solely to the intended recipient, = you are hereby notified that any dissemination, distribution or copying = of this communication is strictly prohibited. If you have received this = communication in error, please notify sender immediately by telephone or = return email. Thank you.

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