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The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: + Robert Thanks! Michelle Hodges Partner Care Associate 9 AM-5 PM MST 801-947-5118 [cid:image004.png@01D11D6E.312B3BA0] [...] Content analysis details: (-0.4 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. 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Michelle Hodges Partner Care Associate 9 AM-5 PM MST 801-947-5118 [cid:image004.png@01D11D6E.312B3BA0] From: Dinora Melendez Sent: Wednesday, January 24, 2018 10:09 AM To: cs@transocean.com Cc: Third Party Billing ; Michelle Hodges = Subject: 91 -TRANS OCEAN (LTL) Hello, I understand you'll be shipping LTL orders on Overstock.com's 3PB program. = I've requested a TMC login for you. All 3PB LTL shipments will need to be p= rocessed through TMC. You'll be receiving an email from Navisphere@CHRobinson.com with your username and a temporary password. That email = may go to your junk/spam folder, so please keep an eye out for it there. Pl= ease reset the temporary password as it will expire after 24 hours. 3PBFreightTeam@Overstock.com will be y= our contact for all things regarding TMC, 3PB Carriers, and all general 3PB= questions. However, it is a good idea to include your PCA on all e-mails. Once you have received your first Overstock LTL order, the below informatio= n will assist with how to ship it. To obtain a BOL for your LTL shipment, you will need to edit and release th= e order in TMC (you may also see this as CH Robinson or Navisphere). This B= OL will assign to one of our 3PB carriers and will act as your shipping lab= el. Once you have successfully logged in to TMC, please review our TMC training= video. You can find it in Supplier Oasis at: https://www.supplieroasis.com= /announcements/Pages/3PB-Training.aspx or you can find it in Partner Oasis = at: https://partneroasis.overstock.com/Training/Third%20Party%20Programs.as= px. This link houses multiple videos that you may find helpful when shippin= g with 3PB. You will want to look for the video named "TMC Training Video",= though you are free to view any of these at any time. I have also attached our TMC training guides, just in case you want to look= something up in the future. Below you will find some additional details re= garding the carriers we use, the specific PRO numbers that you will see on = the BOLs, and some information regarding our claims processes. Please let u= s know if you have any questions. Carrier / Pro# Information: CEVA -BOL's for these carriers are fully generated when their name appears = next to "Carrier." PRO#'s will be generated upon pickup. The first time CEVA pickups from your warehouse, they will call. From there= on out they will drop in, or you can call to schedule an appointment. You = will want to get the number for your local hub from the driver. Reddaway-BOL's for these carriers are fully generated when their name appea= rs next to "Carrier." PRO#'s will be generated upon pickup. RESI-Direct-BOL's for this carrier are fully generated when there is a Pro#= . It can take up to two hours for the Pro# to generate. Please reach out to= 3PB if two central time business hours have passed and no Pro# has generat= ed. Watkins-Lodeso - BOL's for this carrier are fully generated when there is a= Pro#. It can take up to two hours for the Pro# to generate. Please reach o= ut to 3PB if two central time business hours have passed and no Pro# has ge= nerated. Claims Information: When filing a claim, you will need to file a claim directly with the carrie= r for the item cost only, as you are the shipper of record. Overstock will = file a claim for the freight charges only. Below are our contacts and instructions for filing a claim with the differe= nt carriers we use. See that the partner get this information: Company Website Best Way to File Additional Contact CEVA Logistics www.cevalogistics.com Online (link) Contact: cargo.claims@cevalogistics.com This email is also used for follow up questions. Reddaway www.reddawayregional.com Email (link) Fill out the claim form and email it to: claims@reddawayregional.com This e= mail is also used for follow up questions. UPS www.ups.com Online (link) Contact: 1-800-742-5877 Watkins Shepard/Lodeso http://wksh.com Online (link) Contact: Claims2@wksh.com This email is also used for follow up questions. RESI-Direct www.yrc.com Online (link) Contact: yrccargoclaims@yrcfreight.com This email is also used for follow up questions. With most claims filed, you will need the below documents/information. * BOL * Your product cost or invoice (to show the total amount being claimed) * Pictures or other documentation (to show that the item didn't deliver= or was damaged; this is not required but helpful) * Filled out claim form (if not filed online) can be obtained from the = carrier website UPS Claims: For more information on UPS claims, click here. Watkins Shepard/Lodeso Claims you will need the following: * A copy of the Watkins and Shepard freight bill. * A copy of the factory invoice stating the price of the claimed item(s= ). * A copy of the repair bill if applicable. * A copy of the proof of delivery receipt. * Photos of outer packaging and damage to the item(s). RESI-Direct Claims you will need the following: * Claimant Name/Company * Pro Number * Amount being requested * Indication of loss or damage * A description of the product being claimed including quantity and val= ue * Copy of sales invoice * Copy of the final destination delivery receipt to final consignee; YR= C internal delivery receipts to final delivering agent will not be accepted= as proof of loss or damage. * Please note that if it is a claim through FedEx, you may require a claims= waiver from Overstock to file the claim. If so, please reach out to claims= processing@overstock.com.* https://www.ups.com/content/us/en/resources/service/claims/hlp/damage_proce= ss.html?srch_pos=3D5&srch_phr=3Dclaim Please direct all 3PB requests and questions to: 3PBFreightTeam@overstock.c= om Please direct all Claims requests and questions to: ClaimsProcessing@overst= ock.com Thanks, Dinora Melendez 3PB Domestic Logistics Specialist (801) 947-4309 dmelendez@overstock.com [cid:image001.png@01D17480.F7065BC0] ________________________________ CONFIDENTIALITY NOTICE: This message is intended only for the use and revie= w of the individual or entity to which it is addressed and may contain info= rmation that is privileged and confidential. If the reader of this message = is not the intended recipient, or the employee or agent responsible for del= ivering the message solely to the intended recipient, you are hereby notifi= ed that any dissemination, distribution or copying of this communication is= strictly prohibited. If you have received this communication in error, ple= ase notify sender immediately by telephone or return email. Thank you. --_000_DM5PR0801MB3750610CD304D32F5D1B1B6FA5E20DM5PR0801MB3750_ Content-Type: text/html; charset="us-ascii" Content-Transfer-Encoding: quoted-printable

+ Robert

 

Thanks!

 

Michelle Hodges

Partner Care Associate

9 AM-5 PM MST

801-947-5118

3D"cid:image004.p==

 

 

From: Dinora Melendez
Sent: Wednesday, January 24, 2018 10:09 AM
To: cs@transocean.com
Cc: Third Party Billing <ThirdPartyBilling@overstock.com>; Mic= helle Hodges <lhodges@overstock.com>
Subject: 91 -TRANS OCEAN (LTL)

 

Hello,

 

I understand you’= ;ll be shipping LTL orders on Overstock.com’s 3PB program. I’ve= requested a TMC login for you. All 3PB LTL shipments will need to be proce= ssed through TMC.

 

You’ll be receiv= ing an email from Navisp= here@CHRobinson.com with your username and a temporary pas= sword. That email may go to your junk/spam folder, so please keep an eye out for it there. Please reset the temporary pas= sword as it will expire after 24 hours.

 

3PBFreightTeam@Overstock.com will be your contact for all things regarding TMC, 3PB = Carriers, and all general 3PB questions. However, it is a good idea to include your PCA on all e-mails.

 

Once you have received= your first Overstock LTL order, the below information will assist with how= to ship it.

 

 

To obtain a BOL for yo= ur LTL shipment, you will need to edit and release the order in TMC (you ma= y also see this as CH Robinson or Navisphere). This BOL will assign to one = of our 3PB carriers and will act as your shipping label.

 

Once you have successf= ully logged in to TMC, please review our TMC training video. You can find i= t in Supplier Oasis at: https://www.supplieroasis.com/announ= cements/Pages/3PB-Training.aspx or= you can find it in Partner Oasis at: https://partneroasis.overstock.com/Training/= Third%20Party%20Programs.aspx. This link houses multiple videos that you may find helpful when shipping w= ith 3PB. You will want to look for the video named “TMC Training Vide= o”, though you are free to view any of these at any time.

 

I have also attached o= ur TMC training guides, just in case you want to look something up in the f= uture. Below you will find some additional details regarding the carriers w= e use, the specific PRO numbers that you will see on the BOLs, and some information regarding our claims proces= ses. Please let us know if you have any questions.

 

Carrier / Pro# I= nformation:

 

CEVA -BOL’s for these carriers are fully genera= ted when their name appears next to “Carrier.”

PRO#’s will be g= enerated upon pickup.

The first time CEVA pi= ckups from your warehouse, they will call. From there on out they will drop= in, or you can call to schedule an appointment. You will want to get the n= umber for your local hub from the driver.

 

Reddaway= -BOL’s for these carriers are fully gen= erated when their name appears next to “Carrier.”

PRO#’s will be g= enerated upon pickup.

 

RESI-Direct<= /b>-BOL’s for this carrier are fully ge= nerated when there is a Pro#. It can take up to two hours for the Pro# to g= enerate. Please reach out to 3PB if two central time business hours have passed and no Pro# has generated.

 

Watkins-Lodeso - BOL’s for this carrier are ful= ly generated when there is a Pro#. It can take up to two hours for the Pro#= to generate. Please reach out to 3PB if two central time business hours have passed and no Pro# has generated.

 

 

Claims Informati= on:

 

When filing a claim, y= ou will need to file a claim directly with the carrier for the item cost only, as you are the shipper of record. Overstock will fil= e a claim for the freight charges only.

 

Below are our contacts= and instructions for filing a claim with the different carriers we use. Se= e that the partner get this information:

 

Company

Website

Best Way to File=

Additional Contact

CEVA Logistics

www.cevalogistics.com

Online (link)=

Contact: cargo.claims@c= evalogistics.com=

 

This email is also used for follow up questions.

Reddaway

www.reddawayregional.com

Email (link)

Fill out the claim form an= d email it to: claims@reddawayregional.com This email is also used for foll= ow up questions.=

UPS

www.up= s.com

Online = (link)

Contact: 1-800-742-5877

Watkins Shepard/Lodeso

http://wk= sh.com

Online (link)

Contact: Claims2@wksh.com
This email is also used for follow up questions.

RESI-Direct

www.yr= c.com

Online (link)

 Contact: yrccargoclaims@= yrcfreight.com

 

This email is also used for follow up questions.

  

With most claims filed= , you will need the below documents/information.

  • BOL=
  • Your product cost or invoice (to show the total amount being c= laimed)
  • Pictures or other documentation (to show that the item = didn’t deliver or was damaged; this is not required but helpful)=
  • Filled out claim form (if not filed online) can be obtained from th= e carrier website

 

 

UPS Claims:=

For more information o= n UPS claims, click here.

 

Watkins Shepard/Lodeso= Claims you will need the following:

  • A c= opy of the Watkins and Shepard freight bill.
  • A copy of the fact= ory invoice stating the price of the claimed item(s).
  • A copy of= the repair bill if applicable.
  • A copy of the proof of delivery= receipt.
  • Photos of outer packaging and damage to the item(s).<= o:p>

 

RESI-Direct Claims you= will need the following:

  • Cla= imant Name/Company
  • Pro Number
  • Amount being requeste= d
  • Indication of loss or damage
  • A description of the= product being claimed including quantity and value
  • Copy of sal= es invoice
  • Copy of the final destination delivery receipt to fi= nal consignee; YRC internal delivery receipts to final delivering agent wil= l not be accepted as proof of loss or damage.

 

* Please note that = if it is a claim through FedEx, you may require a claims waiver from Overst= ock to file the claim. If so, please reach out to claimsprocessing@overstock.com.*

 

https://www.ups.com/content/us/en/resources/se= rvice/claims/hlp/damage_process.html?srch_pos=3D5&srch_phr=3Dclaim

 

 

Please direct al= l 3PB requests and questions to: 3PBFreightTeam@overstock.com   

Please direct al= l Claims requests and questions to: ClaimsProcessing@overstock.com

 

 

 

Th= anks,

 

 

Dinora Melendez=

3PB Domestic Logistics Specialist

(801) 947-4309

dmelendez@overstock.c= om

 

3D"cid:image001.png@01D17480.F=

 



CONFIDENTIALITY NOTICE: This message is intended only for the use and revie= w of the individual or entity to which it is addressed and may contain info= rmation that is privileged and confidential. If the reader of this message = is not the intended recipient, or the employee or agent responsible for delivering the message solely to the= intended recipient, you are hereby notified that any dissemination, distri= bution or copying of this communication is strictly prohibited. If you have= received this communication in error, please notify sender immediately by telephone or return email. Than= k you.
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