Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id 6PnzJD43w1oQPgAAInt2oQ ; Tue, 03 Apr 2018 01:11:42 -0700 Return-path: Envelope-to: maria@transocean.com, rczhang@transocean.com, regina@transocean.com Delivery-date: Tue, 03 Apr 2018 01:11:42 -0700 Received: from smtpc2.chinaemail.cn ([47.90.214.58]:45928 helo=mx100.chinaemail.cn) by vps.transocean.com with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.89_1) (envelope-from ) id 1f3H2Q-0004Ac-Fr; Tue, 03 Apr 2018 01:11:42 -0700 Received: from smptc1.chinaemail.cn (mx100.chinaemail.cn [67.222.145.67]) by mx100.chinaemail.cn (Postfix) with ESMTP id 169101817F2; Tue, 3 Apr 2018 16:10:08 +0800 (CST) Received: from s152r.chinaemail.cn (unknown [219.238.233.139]) by smptc1.chinaemail.cn (Postfix) with ESMTP id 1E9FD3478027; Tue, 3 Apr 2018 16:04:08 +0800 (CST) Received: from PC-20100412XQRB (unknown [117.15.190.52]) (Authenticated sender: lina.tian@lamontage.com.cn) by s152r.chinaemail.cn (Bossmail) with ESMTP id 60ED347A604; Tue, 3 Apr 2018 16:09:44 +0800 (CST) Date: Tue, 3 Apr 2018 16:09:07 +0800 From: "lina.tian@lamontage.com.cn" To: liora , rczhang Cc: bonnie , "erica@lioramanne.com" , JJONES , maria , regina , sarah Subject: Re: Problem TRN1-1849 - RET - correction References: <2017101316590149199367@lamontage.com.cn>, <56A77F77-950E-46F8-9F4D-F6DDB5E04E59@lioramanne.com>, <129C740B-8170-472A-81B9-3CAAF0EF773D@lioramanne.com> X-Priority: 3 X-GUID: 51B7BA96-0335-4911-B3E6-5EC2828364CA X-Has-Attach: no X-Mailer: Foxmail 7, 2, 8, 379[en] Mime-Version: 1.0 Message-ID: <2018040316090698224086@lamontage.com.cn> Content-Type: multipart/related; boundary="----=_001_NextPart221606601037_=----" X-MID: 2093652873.2784471986.4.1522742984.581764.9845 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=lamontage.com.cn; s=s123456; t=1522742984; bh=F9t899tNtG4DYbFz4AGQnD7rYevrah37vLj144LJU3s=; h=Date:From:Subject:Message-ID; b=jvvcM/SFb0PA3J5pFC3a2W5SUjg4vXbFeq7rpd+i0MNpbfbPaq4D9n19GODHi2M6N 051BzWTvv5TMcwCQEL7PAoP6jMEptQPNgBRibtUSeHCMZsKSi2or4al1UijoC3GuLw uktWubjZpevIYPCAbySwCsqWU5LKQxwDcyEpuFy0= X-Rate: Yes X-Real-From: lina.tian@lamontage.com.cn X-Rcpt: ,liora@lioramanne.com, ,rczhang@transocean.com, ,bonnie@lioramanne.com, ,erica@lioramanne.com, ,jjones@lioramanne.com, ,maria@transocean.com, ,regina@transocean.com, ,sarah@lioramanne.com, X-Spam-Status: No, score=-99.1 X-Spam-Score: -990 X-Spam-Bar: --------------------------------------------------- X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Dear Liora, Thanks for your emails. We understand the replacement rug is Zen Wave Aqua, not a Fossette. It is really good news for us that the customer agreed on the Zen pattern. Thanks! Will make this rug perfectly and ship it on time. [...] Content analysis details: (-99.1 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- -100 USER_IN_WHITELIST From: address is in the user's white-list 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. 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Dear Liora,

Thanks for your emails.

We understand the replacement rug is Zen Wave Aqua, n= ot a Fossette. 
It is really good news for us that the cust= omer agreed on the Zen pattern. Thanks!
Will make this rug perfe= ctly and ship it on time.

Best Regards,
Lina
Date: = 2018-04-03 04:45
Subject: Re: Problem TRN1-1849 - RET - correct= ion
Dear L= ina,

Sorry - the replacement Rug is a Zen not a Fossett= e.  We went back and forth with the customer and they finally agreed = on the Zen.

Thanks,

Lior= a

=0A=0A
=0A
On Apr 2, 2018, at 4:40 PM, Liora= Manne <liora@lioramanne.com> wrote:

Dear Lin= a,

Our Rep in the Colorado area went to the review the = rugs.  We have rented a Steamer and after working on the rug and tryi= ng to remove the mark they have informed us the the marks did not come out= .  They were permanent.  We have also look at the rug through th= e I-phone camera and agree that the rug needs to be replaced.  We hav= e issued the RET1-1849.  In order to be sure that the rug will not ha= ve a problem - any marks etc. customer has agreed to accept the Ombre Foss= ett which will be a lot =E2=80=9Csafer=E2=80=9D.

= Please let us know if you have any questions.

Tha= nks,

Liora
 
=0A<= Liora-Manne-email-signature-LM-version-05_14.jpg>=0A
=0A
Begin forwarded message:

Subject: Re: Problem TRN1-1849
=
Date: = October 13, 2017 at 4:59:0= 1 AM EDT
To: liora <= ;liora@lioramanne.com>
<= /span>
Cc: = "R.C. Zhang" <rczhang@lamontage.com.cn>, = bonnie <bonnie@lioramanne.com<= /a>>, JJONES <JJONES@LIORA= MANNE.COM>, maria <mari= a@transocean.com>, 'Fiona' <fiona@lamontage.com.cn>, regina <regina@transocean.com>, charley <charley@transocean.com>

Dear Liora,
<= br>
Thanks for the updates.

We will loo= k forward to the further information.

Best Regard= s
Lina
Date: 20= 17-10-13 04:13
Subject: Re: Problem TRN1-1849
Dear Lina,

<= div>Thanks for your email and the images of the rug before shipment.
=

It is tough for us personally go to look at the rug si= nce the rug was shipped to a customer in Colorado (about 3-4 hours flight = time from NY).

When we told the customer that the= wrinkles would disappear after steaming - they are saying that the wrinkl= es are not really wrinkles - and are "thick cords" (which we cannot see in= the pictures that you have sent us).

Our Colorad= o showroom sale-person who is familiar with the Lamontage product may visi= t the customer and look the rug and report back to us.

We will keep you posted.

Thanks 
=


<Liora-Manne-emai(10-13-0= 9-35-13).jpg>

On Oct 12, 2017, at 4:54 AM, lina.tian@lamontage.com.cn wrote:

Dear Liora,
Really sorry for the issue.

From the= images, we can see two problems with the rug-  wrinkles and needle marks.
=

R= egarding the wrinkles, they were caused in the process of needle inspectin= g. We steamed the rug before packaging it. But sorry that it seems that we= have not steamed the wrinkles well . Could you please check with the cust= omer to see if they can steam the rug by themselves? Based on our experien= ce, these wrinkles can be flattened by the steam iron.
Regarding the needle marks, it is the fact that the needle ma= rks look very strong from the images. We also found that the photos was ta= ken under or facing bright lights.
You know our Ombres and solid/heather produ= ction may look slightly different from different angels or under different= lights or at different times.
 Attached are the fin= ished images we took in the factory before we sent it out. (We can see that the nee= dle marks looked not so strong from our images.)

Before = we needle punch any production, we always inspect our needle punching mach= ine. If we find the machine is not in a good condition, we maintain the ma= chine or replace some broken needles with the new ones. It is the fact tha= t the new needles will go deeper than the old ones when we punch the produ= ction. So the needle marks will appear where we replace the new needles in= the board. But please don't worry. We punch the production for the third = pass and smooth the surface, so the needle marks should not be so strong f= inally. 
We mean that we try our best to reduce the needle marks b= ut can not eliminate them.

We also have  the exp= erience that the needle marks look not so obvious or strong in the marbles= , or zen waves or ripples or some other production with very complex desig= n. 
But when it comes to the ombre or solid or produ= ction in light colors, the marks may look very strong.

So for the problem with needle marks, if there is an opportunity, co= uld you please go and see our rug ? Are the needle marks unacceptable from= your eyes?
Could you please explain something to the customer?<= /div>

We understand the issues and clearly see the prob= lems now. Please advise if we need to remake the rug.

=
Best Regards
Lina 

=


Date: 2017-10-12 02:11
<= div>To: lina Tia= n; REGINA
=
Subject: Problem TRN1-1849
Dear Lina,

We have just= got a complaint for the customer that has ordered the 11=E2=80=99x11' Omb= re Azure rug made under TRN1-1849.

 


Please see imag= es below of the complaint from the customer.  Rug is in Denver so we = cannot see it.
Looks like the rug ripples and does not lay flat.=  There are very strong needle marks  that create a strong patte= rn

Because of the large size of the rug we have n= ot inspected it before shipping to the customer.

= Customer is rejecting the rug.  Can you please review your records an= d tell us what are your thoughts of the ripples.
We are also ver= y concerned about the needle marks and afraid that other rugs will have th= is problem.

Thanks,

Lior= a







Hi Bonnie,<= /div>
The Burrows residence is in receipt of the rugs from P O= 36300 / Quote 4795.  They have two complaints.  Please note on = this rug, what appears to be rumples or wrinkles are actually hard =E2=80= =9Ccords=E2=80=9D that are raised from the surface.  i.e. the rug doe= s not have a smooth flat surface.  In the third image, there are what= the client is referring to as =E2=80=9Cscratches=E2=80=9D.  I will f= orward to you a second email showing these =E2=80=9Cscratches=E2=80=9D in = more detail.  Please evaluate these emails and let me know what, if a= nything, can be done.
 
Thank you and wa= rm regards to you!
Jo
 
Jo Katsaros




=








Sent fro= m my iPhone
=
<TRN1-1849 OMBR=C3=89 AZURE 11= X11...JPG><TRN1-1849 OMBR=C3=89 AZURE 11X11..JPG><TRN1-1849 OMBR=C3=89 AZURE 11X11.JPG>
=

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