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From: "partnercaresupport@overstock.com" 
    <partnercaresupport@overstock.com>
Reply-To: "partnercaresupport@overstock.com" 
    <partnercaresupport@overstock.com>
Cc: mike@transocean.com
To: overstock@transocean.com
Date: Thu, 22 Feb 2018 07:27:28 -0700 (MST)
Subject: Account locked [Incident: 180222-001563]
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Recently you requested personal assistance from our on-line support
center. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it wit=
hin the next 7 days.

Thank you for allowing us to be of service to you.
To access your question from our support site, click https://overstock-su=
ppliers.custhelp.com/app/account/questions/detail/i_id/40628105/track/BvP=
ZKQrsDv8Y~WyBGooa~yh8vgwq6S75Mv_y~zj~PP97/

---------------------------------------------------------------

Subject
---------------------------------------------------------------
Account locked

Discussion Thread
---------------------------------------------------------------
Response By Email (Koi C.) (02/22/2018 07:27 AM)    =20
Good Morning,
=20
I am seeing that this account is currently unlocked. It will unlock on it=
s own after 30 minutes of no activity.

If you need to reset your password you can do so by clicking on the "Forg=
ot Username or Password?" link located underneath the Supplier Oasis logi=
n.

If you continue to have troubles and concerns please let me know.

Thanks,


Koi Chavez
Partner Care Support
partnercaresupport@overstock.com mailto:partnercaresupport@overstock.com =
=20
**To help avoid a $20 Short Ship fee, make sure you are allocating invent=
ory, keeping a 20% inventory Buffer, and updating inventory daily. Please=
 see Help Center Article 6383 for more tips on managing your inventory**
=20
 (https://overstock-suppliers.custhelp.com/ci/inlineImage/get/8324865/c7d=
131f9bb9b6d79eb44f27d9707779c)/track/BvPZKQrsDv8Y~WyBGooa~yh8vgwq6S75Mv_y=
~zj~PP97
=20


Customer By CSS Email (Mike Toone) (02/22/2018 07:16 AM)    =20
Hi Partner Care Support!

=20

Can you please unlock the =93transocean=94 account (Retailer Code: OSTK_1=
9647. Please do not change the password in the process if possible. Thank=
s!

=20

Mike Toone

EDI Coordinator

Trans-Ocean Imports


10 Midland Avenue |Suite M00| Port Chester, NY 10573


914.949.5656 x149 | 914.937.3140 fax


mike@transocean.com mailto:mike@transocean.com=20


=20


Confidentiality Notification: If you are not the intended recipient, plea=
se do not disclose, disseminate, copy, distribute or take any action in r=
eliance on the contents of this electronic transmission.  If you have rec=
eived this electronic transmission in error, please notify us by telephon=
e and immediately delete this message. As E-mail transmissions cannot be =
guaranteed secure or error-free the sender does not accept any liability =
for errors or omissions in the contents of this message, which arise beca=
use of electronic transmission. Any documents accompanying this electroni=
c transmission and the information contained herein belong to the sender =
and are privileged and intended only for the use of the individual(s) nam=
ed above.

=20






Question Reference # 180222-001563
       Date Created: 02/22/2018 07:16 AM
  Date Last Updated: 02/22/2018 07:27 AM
             Status: Solved


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%">
<tbody>
<tr>
<td>
<p><img alt=3D"Image" border=3D"0" src=3D"https://overstock-suppliers.cus=
thelp.com/rnt/rnw/img/enduser/overtock_logo_small.png" /></p>
<p><br /></p>

<div style=3D"font-family: Verdana,Helvetica,sans-serif; font-size: 10pt;=
 border: 0px; background-color: #C6D3BA; background-image: url('http://ak=
1.ostkcdn.com/img/mxc/favicon.ico'); background-repeat: no-repeat; backgr=
ound-position: left top; padding-left: 20px;"><b>Koi C.</b><span style=3D=
"FONT-SIZE: 10pt; FLOAT: right; COLOR: #4f4f4f">(02/22/2018 07:27 AM)</sp=
an></div>
<div style=3D"font-family: Verdana,Helvetica,sans-serif; font-size: 10pt;=
 border: 0px;">
<div>
<div><span style=3D"font-family:Arial;font-size:13px;">Good Morning,</spa=
n></div>
<div><span style=3D"font-family:Arial;font-size:13px;">&nbsp;</span></div=
>
<div><span style=3D"font-family:Arial;font-size:13px;">I am seeing that t=
his account is currently unlocked. It will unlock on its own after 30 min=
utes of no activity.</span><br />
<br />
<span style=3D"font-family:Arial;font-size:13px;">If you need to reset yo=
ur password you can do so by clicking on the &quot;Forgot Username or Pas=
sword?&quot; link located underneath the Supplier Oasis login.</span><br =
/>
<br />
<span style=3D"font-family:Arial;font-size:13px;">If you continue to have=
 troubles and concerns please let me know.</span><br />
<br />
<span style=3D"font-family:Arial;font-size:13px;">Thanks,</span><br />
<br /></div>
<div style=3D"margin:0px 0px 0px 0px;text-align:Left;background-color:#FF=
FFFF;"><span style=3D"font-family:Arial;font-size:13px;">Koi Chavez</span=
></div>
<div style=3D"margin:0px 0px 0px 0px;text-align:Left;background-color:#FF=
FFFF;"><span style=3D"font-family:Arial;font-size:13px;">Partner Care Sup=
port</span></div>
<div style=3D"margin:0px 0px 0px 0px;text-align:Left;"><a href=3D"mailto:=
partnercaresupport@overstock.com" title=3D"Click to follow link: mailto:p=
artnercaresupport@overstock.com" dir=3D"ltr"><span style=3D"color:#000000=
;text-decoration:underline;font-family:Arial;font-size:13px;">partnercare=
support@overstock.com</span></a><span style=3D"font-family:Arial;font-siz=
e:13px;">&nbsp;</span></div>
<div style=3D"margin:0px 0px 0px 0px;text-align:Left;font-weight:bold;bac=
kground-color:#FFFFFF;"><span style=3D"font-family:Arial;font-size:13px;"=
>**To help avoid a $20 Short Ship fee, make sure you are allocating inven=
tory, keeping a 20% inventory Buffer, and updating inventory daily. Pleas=
e see Help Center Article 6383 for more tips on managing your inventory**=
</span></div>
<div style=3D"margin:0px 0px 0px 0px;text-align:Left;"><span style=3D"fon=
t-family:Arial;font-size:13px;">&nbsp;</span></div>
<div style=3D"margin:0px 0px 0px 0px;text-align:Left;font-weight:bold;bac=
kground-color:#FFFFFF;"><span style=3D"font-family:Arial;font-size:13px;"=
>&nbsp;</span><img height=3D"28.8" src=3D"https://overstock-suppliers.cus=
thelp.com/ci/inlineImage/get/8324865/c7d131f9bb9b6d79eb44f27d9707779c" wi=
dth=3D"172" /></div>
<div><span style=3D"font-size:13px;">&nbsp;</span></div>
</div>


</div>
<br />
<br />
<div style=3D"font-family: Verdana,Helvetica,sans-serif; font-size: 10pt;=
 border: 0px; background-color: #A0C4DE"><b>Mike Toone</b><span style=3D"=
FONT-SIZE: 10pt; FLOAT: right; COLOR: #4f4f4f">(02/22/2018 07:16 AM)</spa=
n></div>
<div style=3D"font-family: Verdana,Helvetica,sans-serif; font-size: 10pt;=
 border: 0px; background-color: #FFF">
<div class=3D"WordSection1">
<p class=3D"MsoNormal">Hi Partner Care Support!</p>
<p class=3D"MsoNormal">&nbsp;</p>
<p class=3D"MsoNormal">Can you please unlock the =93transocean=94 account=
 (Retailer Code: <span style=3D"color:black">OSTK_19647. Please do not ch=
ange the password in the process if possible. Thanks!</span></p>
<p class=3D"MsoNormal">&nbsp;</p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:">Mike=
 Toone</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:">EDI =
Coordinator</span></p>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:">Tran=
s-Ocean Imports</span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:">10 M=
idland Avenue |Suite M00| Port Chester, NY 10573</span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:">914.=
949.5656 x149 | 914.937.3140 fax</span></p>
</div>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"><a t=
arget =3D 'new' title=3D'Click to follow link mailto:mike@transocean.com'=
  href=3D"mailto:mike@transocean.com"><span style=3D"color:blue">mike@tra=
nsocean.com</span></a></span></p>
</div>
<div>
<p class=3D"MsoNormal">&nbsp;</p>
</div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:">Conf=
identiality Notification: If you are not the intended recipient, please d=
o not disclose, disseminate, copy, distribute or take any action in relia=
nce on the contents of this electronic transmission.&nbsp; If you have re=
ceived this electronic transmission in error, please notify us by telepho=
ne and immediately delete this message. As E-mail transmissions cannot be=
 guaranteed secure or error-free the sender does not accept any liability=
 for errors or omissions in the contents of this message, which arise bec=
ause of electronic transmission. Any documents accompanying this electron=
ic transmission and the information contained herein belong to the sender=
 and are privileged and intended only for the use of the individual(s)
named above.</span></p>
<p class=3D"MsoNormal">&nbsp;</p>
</div>


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