Return-Path: Received: from vps.transocean.com by vps.transocean.com (Dovecot) with LMTP id ASBxD016E1ngUQAAInt2oQ ; Wed, 10 May 2017 13:38:37 -0700 Return-path: Envelope-to: overstock@transocean.com Delivery-date: Wed, 10 May 2017 13:38:37 -0700 Received: from [98.116.181.87] (port=49379 helo=netuserPC) by vps.transocean.com with esmtpa (Exim 4.88) (envelope-from ) id 1d8YNY-0005i9-HE; Wed, 10 May 2017 13:38:36 -0700 Reply-To: From: "Dean Smith" To: "'Sarah Kuntz'" , References: In-Reply-To: Subject: RE: Overstock Customer Q&A Date: Wed, 10 May 2017 16:38:33 -0400 Organization: Trans-Ocean Message-ID: <003e01d2c9cd$64c9ef80$2e5dce80$@transocean.com> MIME-Version: 1.0 Content-Type: multipart/related; boundary="----=_NextPart_000_003F_01D2C9AB.DDBA9970" X-Mailer: Microsoft Outlook 16.0 Thread-Index: AQIDu9mvd0L0j47oYDmG84RRsmK62qGMIgNQ Content-Language: en-us This is a multipart message in MIME format. ------=_NextPart_000_003F_01D2C9AB.DDBA9970 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0040_01D2C9AB.DDBA9970" ------=_NextPart_001_0040_01D2C9AB.DDBA9970 Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: 7bit Hi Sarah, The correct size of this pillow is 12"x20" which is a rectangle not a square. The picture shows the other size this pillow is available in which is a 20"x20 square size. We will correct the image on the site so that it shows the proper size. Sorry for the confusion. Thank you, Dean Smith Vice President Sales Trans-Ocean Imports 1 Barker Avenue | 3rd flr | White Plains, NY 10601 914.949.5656 x106 | 914.949.5694 fax | 203.820.8033 mobile Dean@transocean.com Confidentiality Notification: If you are not the intended recipient, please do not disclose, disseminate, copy, distribute or take any action in reliance on the contents of this electronic transmission. If you have received this electronic transmission in error, please notify us by telephone and immediately delete this message. As E-mail transmissions cannot be guaranteed secure or error-free the sender does not accept any liability for errors or omissions in the contents of this message, which arise because of electronic transmission. Any documents accompanying this electronic transmission and the information contained herein belong to the sender and are privileged and intended only for the use of the individual(s) named above. From: Sarah Kuntz [mailto:skuntz@overstock.com] Sent: Wednesday, May 10, 2017 3:56 PM To: overstock@transocean.com Subject: Overstock Customer Q&A Hello, Could you please help in answering the below customer question(s) that we have been unable to answer? Question ID OSTK SKU Product Name Model Number Question Date Question Answer 3538260 18325618 Ocean Jewels Indoor/Outdoor Pillow (12 x 20) OVS1SA913 5/4/2017 11:10 What is the size? It looks square on the picture, but specs say that "size" is 20*20 and "dimensions" are 12*20... I am confused. Also, please remember that you can download a report of your unanswered questions daily using Partner/supplier Oasis. Once you have completed the unanswered questions they can be returned to Modteam@overstock.com and we can update the website for you. If you need assistance in accessing your unanswered questions, please reach out to your PCA. Your assistance is greatly appreciated. Thank you! Sarah Kuntz Content Moderator ------=_NextPart_001_0040_01D2C9AB.DDBA9970 Content-Type: text/html; charset="us-ascii" Content-Transfer-Encoding: quoted-printable

Hi = Sarah,

The correct size of this pillow is 12”x20” = which is a rectangle not a square. The picture shows the other size this = pillow is available in which is a 20”x20 square size. We will = correct the image on the site so that it shows the proper = size.

Sorry for the confusion.

Thank = you,

Dean= Smith

Vice= President Sales

Tran= s-Ocean Imports

1 = Barker Avenue | 3rd flr | White Plains, NY 10601

914.= 949.5656 x106 | 914.949.5694 fax | 203.820.8033 mobile

Dean@transocean.com

Conf= identiality Notification: If = you are not the intended recipient, please do not disclose, = disseminate, copy, distribute or take any action in reliance on the = contents of this electronic transmission. If you have received = this electronic transmission in error, please notify us by telephone and = immediately delete this message. As E-mail transmissions cannot be = guaranteed secure or error-free the sender does not accept any liability = for errors or omissions in the contents of this message, which arise = because of electronic transmission. Any documents accompanying this = electronic transmission and the information contained herein belong to = the sender and are privileged and intended only for the use of the = individual(s) named above.

From: Sarah Kuntz = [mailto:skuntz@overstock.com]
Sent: Wednesday, May 10, 2017 = 3:56 PM
To: overstock@transocean.com
Subject: = Overstock Customer Q&A

Hello,

Could = you please help in answering the below customer question(s) that we have = been unable to answer?

Que= stion ID

OST= K SKU

Pro= duct Name

Mod= el Number

Que= stion Date

Que= stion

Ans= wer

353= 8260

183= 25618

Oce= an Jewels Indoor/Outdoor Pillow (12 x 20)

OVS= 1SA913

5/4= /2017 11:10

Wha= t is the size? It looks square on the picture, but specs say that = "size" is 20*20 and "dimensions" are 12*20... I am = confused.

&nb= sp;

Also, = please remember that you can download a report of your unanswered = questions daily using Partner/supplier Oasis. Once you have completed = the unanswered questions they can be returned to Modteam@overstock.com and we = can update the website for you. If you need assistance in accessing your = unanswered questions, please reach out to your PCA. =

Your = assistance is greatly appreciated.

Thank = you!

Sarah = Kuntz

Content = Moderator

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