Return-Path: Received: from vps.transocean.com by vps.transocean.com (Dovecot) with LMTP id GpwzLGTSblhSMgAAInt2oQ ; Thu, 05 Jan 2017 15:10:28 -0800 Return-path: Envelope-to: overstock@transocean.com, charley@transocean.com, robert@transocean.com Delivery-date: Thu, 05 Jan 2017 15:10:28 -0800 Received: from c-relay.overstock.com ([173.241.144.32]:24269) by vps.transocean.com with esmtps (TLSv1:DHE-RSA-AES256-SHA:256) (Exim 4.87) (envelope-from ) id 1cPHAr-0003NV-25; Thu, 05 Jan 2017 15:10:28 -0800 Received: from omsymmgscan03.overstock.com (om-nets0102-sdx.overstock.com [10.4.9.7]) by c-relay.overstock.com (Postfix) with ESMTP id 80AD02C560BB; Thu, 5 Jan 2017 16:08:57 -0700 (MST) DKIM-Signature: v=1; a=rsa-sha256; c=simple/simple; d=overstock.com; s=ostkmail; t=1483657737; bh=G8tmC9ogxix+BfrE6x/Rin47TKj4oTV8pmrWhyQuHB0=; h=From:To:CC:Subject:Date:References:In-Reply-To; b=PJCrGMmH/3c+T2ruAN8YHdHrwrhDe1iWPbnn74cAeddDlEYdi1PpyQWx/k7qyFlpm 8I1Yc8yF0xEtLp0SXkvqcV7HB2oRDSUITHfxbzQaeKK2LqYz6KUUM0Ac8KDSgJCsCF 3qWjp3BH0LKVq0ze/yrNlTkuvI05OTVUErlvPIVs= X-AuditID: 0a04385d-3f7ff70000001bdf-c7-586ed2060c41 Received: from OCEXHYB01.overstock.com (Unknown_Domain [10.4.108.254]) (using TLS with cipher ECDHE-RSA-AES256-SHA (256/256 bits)) (Client did not present a certificate) by omsymmgscan03.overstock.com (SMG) with SMTP id E1.6D.07135.602DE685; Thu, 5 Jan 2017 16:08:54 -0700 (MST) Received: from OCDAGMBX06.overstock.com ([169.254.4.35]) by OCEXHYB01.overstock.com ([10.4.46.74]) with mapi id 14.03.0301.000; Thu, 5 Jan 2017 16:08:54 -0700 From: Randi Long To: Rob Malena , "overstock@transocean.com" CC: Chelsea Bennett , PQA , "charley@transocean.com" Subject: RE: FOLLOW UP NEEDED: Weekly Action Items for TRANS OCEAN Thread-Topic: FOLLOW UP NEEDED: Weekly Action Items for TRANS OCEAN Thread-Index: AdJmtAdTAjAtBdvpSyed/cRFbAp8FwAEX+7AAAQGIWAALgEjIAAGssmA Date: Thu, 5 Jan 2017 23:08:53 +0000 Message-ID: <565DE7C605B84F44A1FA2425DFC81F2E0916C69E@OCDAGMBX06.overstock.com> References: <565DE7C605B84F44A1FA2425DFC81F2E0916A373@OCDAGMBX06.overstock.com> <3039B73ED5F74404A1C0634542A7DA5C@Laptop1pc> <565DE7C605B84F44A1FA2425DFC81F2E0916ADCC@OCDAGMBX06.overstock.com> <71CD63EA8A2D451AB6CE7BFE11866F34@Laptop1pc> In-Reply-To: <71CD63EA8A2D451AB6CE7BFE11866F34@Laptop1pc> Accept-Language: en-US Content-Language: en-US X-MS-Has-Attach: yes X-MS-TNEF-Correlator: x-originating-ip: [10.4.108.254] Content-Type: multipart/related; boundary="_005_565DE7C605B84F44A1FA2425DFC81F2E0916C69EOCDAGMBX06overs_"; type="multipart/alternative" MIME-Version: 1.0 X-CFilter-Loop: Reflected X-Brightmail-Tracker: H4sIAAAAAAAAA+NgFprCKsWRmVeSWpSXmKPExsXCxWIRqct5KS/C4N80aYsp3z4wWcx8v4LN 4vi8/cwOzB77tv1iCmCM4rJJSc3JLEst0rdL4Mq4++4QW8HXacwVP1c+Z2xgbPjB1MXIySEh YCJxr+UucxcjF4eQwFwmictrnrBCOIsYJQ6dvMLWxcjBwSagJnHuvAVIg4hAvMTtni0sIDaz QJXEoR/TGUFsYQEniX+N91khapwlLq5fxAhhu0l8WLgVbBmLgIrE2plvwUbyCvhLNC7KAwkL CXxmlPjREwBicwpYSjxY2cQMYjMKiEl8P7WGCWKVuMStJ/OhbhaReHjxNBuELSrx8vE/Vghb QaL16yYWkPOZBbqBZu7cAdbAKyAocXLmExaIIkmJgytusExgFJ2FZO4sZD2zkPRAFOVLHGq+ CWXrSCzY/YkNwtaWWLbwNTOMfebAYyZMcR2J39+6oOoVJW5fncoKsWwZo8SJq8fYYIruLG1j hyma0v2QHSY+c+cNFpj48aNXoS5dyihx/fdLVpiiXUu2oGhewCi0ilE6P7e4Mjc3vTg5Mc/A WC8fmBKKS/KTs/WS83M3MUKSUewOxvbzoYcYBTgYlXh4I7zyIoRYE8uA2g4xSnOwKInzxrEL RggJpCeWpGanphakFsUXleakFh9iZOLglGpgNN6/uevYZO5lrzhClu2YVbr45MezOmxV7s5P UjojtV6wlX6RUw24IeL2RHuVoJIcp+zRs4enVzyKYv7VrObryZnkfGiv/Oavgllz1H23RP6Y ZB57pGn+zCk/T0knBmacC6s2j9rNMf3YhBy3tRujvuxNT/iRc+GNqdOli9veyItumVO7f+Ze aSWW4oxEQy3mouJEAMuBZcYnAwAA X-Spam-Status: No, score=-5.2 X-Spam-Score: -51 X-Spam-Bar: ----- X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Hello Rob, Apologies for the delayed response. Below are how the items are labeled. Could you please confirm if these options are correct? [cid:image001.png@01D2676E.0262D260] [...] Content analysis details: (-5.2 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: transocean.com] -3.2 RP_MATCHES_RCVD Envelope sender domain matches handover relay domain -0.0 SPF_PASS SPF: sender matches SPF record -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0000] 0.0 HTML_MESSAGE BODY: HTML included in message -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid X-Spam-Flag: NO --_005_565DE7C605B84F44A1FA2425DFC81F2E0916C69EOCDAGMBX06overs_ Content-Type: multipart/alternative; boundary="_000_565DE7C605B84F44A1FA2425DFC81F2E0916C69EOCDAGMBX06overs_" --_000_565DE7C605B84F44A1FA2425DFC81F2E0916C69EOCDAGMBX06overs_ Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: quoted-printable Hello Rob, Apologies for the delayed response. Below are how the items are labeled. Co= uld you please confirm if these options are correct? [cid:image001.png@01D2676E.0262D260] For the image issue, do you happen to have the correct image for the 12 x 2= 0 size? Thank you, Randi Long Product Quality Assurance 8:00 AM - 4:00 PM MST [siglogo081015.png] From: Rob Malena [mailto:robert@transocean.com] Sent: Thursday, January 05, 2017 12:56 PM To: Randi Long; overstock@transocean.com Cc: Chelsea Bennett; PQA; charley@transocean.com Subject: RE: FOLLOW UP NEEDED: Weekly Action Items for TRANS OCEAN Hi Randi, Regarding the item on the Return Hold Report, we have checked the cross ref= erences and we have located the issue affecting the item in question: 1. The customer wanted the Desert Sand color, but received the Spice. Th= e item numbers on our side do point to the correct items. It appears the it= em is linked to the Spice color on your side. When an order is placed for D= esert Sand, it is seen as an order for Spice. 2. The picture reflects the 20x20 size pillow, your link goes to the 20x= 20 size, but the item size code points to the 12x20 size. Please let me know if there is something we can do on our side to help corr= ect the issue. Thanks, Rob ________________________________ From: Randi Long [mailto:rlong@overstock.com] Sent: Wednesday, January 04, 2017 5:00 PM To: Rob Malena; overstock@transocean.com Cc: Chelsea Bennett; PQA; charley@transocean.com Subject: RE: FOLLOW UP NEEDED: Weekly Action Items for TRANS OCEAN Hello Rob, Unfortunately, the notes provided are the only information I have. However,= I do see that all of the order numbers associated to the wrong item return= s were supposed to be Lasso Desert Sand. Thank you for updating the copy on the Enhancement issue. I will close this= item out. Thank you, Randi Long Product Quality Assurance 8:00 AM - 4:00 PM MST [siglogo081015.png] From: Rob Malena [mailto:robert@transocean.com] Sent: Wednesday, January 04, 2017 1:19 PM To: Randi Long; overstock@transocean.com Cc: Chelsea Bennett; PQA; charley@transocean.com Subject: RE: FOLLOW UP NEEDED: Weekly Action Items for TRANS OCEAN Hi Randi, Hope all is well. For the Return Hold Report, would you be able to tell us= what color the customer requested, as well as what color the customer rece= ived? We can then compare that against the image we have posted, as well ch= eck other factors, to determine why the customer did not receive their desi= red color. We will then make any necessary corrections immediately. For the Item Enhancement Report, we will update the copy to state that the = image is on one side, while the back is a solid color. Thank you, Rob Malena ________________________________ From: Randi Long [mailto:rlong@overstock.com] Sent: Wednesday, January 04, 2017 12:58 PM To: overstock@transocean.com Cc: Chelsea Bennett; PQA Subject: FOLLOW UP NEEDED: Weekly Action Items for TRANS OCEAN Dear TRANS OCEAN, One or more of your SKUs requires action/feedback in order to address an id= entified issue. The SKUs in the attached document will provide details on e= ach issue as well as the date the issue was identified. In order to ensure maximum revenue, reduce return costs and prevent custome= r pain through the holiday season; we would like to have these issues addre= ssed as soon as possible. Please get back to us with what actions will be t= aken to rectify the listed issue by the end of the week. When replying please be sure to reply to PQA@overstock.com with your PCA included to ensure that your response is quickly ad= dressed. Let me know if you have any questions at all. Thank you, Randi Long Product Quality Assurance 8:00 AM - 4:00 PM MST [siglogo081015.png] ________________________________ CONFIDENTIALITY NOTICE: This message is intended only for the use and revie= w of the individual or entity to which it is addressed and may contain info= rmation that is privileged and confidential. If the reader of this message = is not the intended recipient, or the employee or agent responsible for del= ivering the message solely to the intended recipient, you are hereby notifi= ed that any dissemination, distribution or copying of this communication is= strictly prohibited. If you have received this communication in error, ple= ase notify sender immediately by telephone or return email. Thank you. ________________________________ CONFIDENTIALITY NOTICE: This message is intended only for the use and revie= w of the individual or entity to which it is addressed and may contain info= rmation that is privileged and confidential. If the reader of this message = is not the intended recipient, or the employee or agent responsible for del= ivering the message solely to the intended recipient, you are hereby notifi= ed that any dissemination, distribution or copying of this communication is= strictly prohibited. If you have received this communication in error, ple= ase notify sender immediately by telephone or return email. Thank you. ________________________________ CONFIDENTIALITY NOTICE: This message is intended only for the use and revie= w of the individual or entity to which it is addressed and may contain info= rmation that is privileged and confidential. If the reader of this message = is not the intended recipient, or the employee or agent responsible for del= ivering the message solely to the intended recipient, you are hereby notifi= ed that any dissemination, distribution or copying of this communication is= strictly prohibited. If you have received this communication in error, ple= ase notify sender immediately by telephone or return email. Thank you. --_000_565DE7C605B84F44A1FA2425DFC81F2E0916C69EOCDAGMBX06overs_ Content-Type: text/html; charset="us-ascii" Content-Transfer-Encoding: quoted-printable

Hello Rob,

 

Apologies for the delayed response. Below are how t= he items are labeled. Could you please confirm if these options are correct= ?

 

 

For the image issue, do you happen to have the corr= ect image for the 12 x 20 size?

 

Thank you,

 

Randi Long

Product Quality Assurance

8:00 AM – 4:00 PM MST

3D"siglogo081015.png"

 

 

 

From: Rob Male= na [mailto:robert@transocean.com]
Sent: Thursday, January 05, 2017 12:56 PM
To: Randi Long; overstock@transocean.com
Cc: Chelsea Bennett; PQA; charley@transocean.com
Subject: RE: FOLLOW UP NEEDED: Weekly Action Items for TRANS OCEAN

 

Hi Randi,<= /span>

 

Regarding the item on the Return Hold Report= , we have checked the cross references and we have located the is= sue affecting the item in question:

  1. The customer wanted the Desert Sand color, but received the Spice.&= nbsp;The item numbers on our side do point to the correct items. It appears= the item is linked to the Spice color on your side. When an order is placed for Desert Sand, it is seen as an order for Spice.  <= /span>
  2. The picture reflects the 20x20 size pillow, your link goes to the 2= 0x20 size, but the item size code points to the 12x20 size.

Please let me know if there is something we = can do on our side to help correct the issue.

 

Thanks,

Rob=

 

From:<= /span> Randi Long [m= ailto:rlong@overstock.com]
Sent: Wednesday, January 04, 2017 5:00 PM
To: Rob Malena; overstoc= k@transocean.com
Cc: Chelsea Bennett; PQA; = charley@transocean.com
Subject: RE: FOLLOW UP NEEDED: Weekly Action Items for TRANS OCEAN

Hello Rob,

 

Unfortunately, the notes provided are the only info= rmation I have. However, I do see that all of the order numbers associated = to the wrong item returns were supposed to be Lasso Desert Sand.

 

Thank you for updating the copy on the Enhancement = issue. I will close this item out.

 

Thank you,

 

Randi Long

Product Quality Assurance

8:00 AM – 4:00 PM MST

3D"siglogo0810=

 

 

 

From: Rob Male= na [mailto:robert@transocean.com]
Sent: Wednesday, January 04, 2017 1:19 PM
To: Randi Long; overstoc= k@transocean.com
Cc: Chelsea Bennett; PQA; = charley@transocean.com
Subject: RE: FOLLOW UP NEEDED: Weekly Action Items for TRANS OCEAN

 

Hi Randi,

 

Hope all is well.  For the R= eturn Hold Report, would you be able to tell us what color = the customer requested, as well as what color the customer received? W= e can then compare that against the image we have posted, as well check other factors, to determine why the customer did not = receive their desired color. We will then make any necessary corrections im= mediately.

 

For the I= tem Enhancement Report, we will update the copy to state th= at the image is on one side, while the back is a solid color.

 

Thank you,

Rob Malena

 

From:<= /span> Randi Long [m= ailto:rlong@overstock.com]
Sent: Wednesday, January 04, 2017 12:58 PM
To: overstock@transocean= .com
Cc: Chelsea Bennett; PQA
Subject: FOLLOW UP NEEDED: Weekly Action Items for TRANS OCEAN

Dear TRANS OCEAN,

One or more of your SKUs requires action/feedback in order to address an= identified issue. The SKUs in the attached document will provide details o= n each issue as well as the date the issue was identified.

In order to ensure maximum revenue, reduce return costs and prevent cust= omer pain through the holiday season; we would like to have these issues ad= dressed as soon as possible. Please get back to us with what actions will b= e taken to rectify the listed issue by the end of the week.

When replying please be sure to reply to PQA@overstock.com with your PCA included to ensure that your resp= onse is quickly addressed.

Let me know if you have any questions at all.

 

 

Thank you,

 

Randi Long

Product Quality Assurance

8:00 AM – 4:00 PM MST

3D"siglogo0=

 

 


CONFIDENTIALITY NOTICE: This message is intended only for the use and revie= w of the individual or entity to which it is addressed and may contain info= rmation that is privileged and confidential. If the reader of this message = is not the intended recipient, or the employee or agent responsible for delivering the message solely to the= intended recipient, you are hereby notified that any dissemination, distri= bution or copying of this communication is strictly prohibited. If you have= received this communication in error, please notify sender immediately by telephone or return email. Than= k you.

 


CONFIDENTIALITY NOTICE: This message is intended only for the use and revie= w of the individual or entity to which it is addressed and may contain info= rmation that is privileged and confidential. If the reader of this message = is not the intended recipient, or the employee or agent responsible for delivering the message solely to the= intended recipient, you are hereby notified that any dissemination, distri= bution or copying of this communication is strictly prohibited. If you have= received this communication in error, please notify sender immediately by telephone or return email. Than= k you.



CONFIDENTIALITY NOTICE: This message is intended only for the use and revie= w of the individual or entity to which it is addressed and may contain info= rmation that is privileged and confidential. If the reader of this message = is not the intended recipient, or the employee or agent responsible for delivering the message solely to the= intended recipient, you are hereby notified that any dissemination, distri= bution or copying of this communication is strictly prohibited. If you have= received this communication in error, please notify sender immediately by telephone or return email. Than= k you.
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