Return-Path: Received: from vps.transocean.com by vps.transocean.com (Dovecot) with LMTP id cfIwJqNwbVhONwAAInt2oQ ; Wed, 04 Jan 2017 14:01:07 -0800 Return-path: Envelope-to: overstock@transocean.com, charley@transocean.com, robert@transocean.com Delivery-date: Wed, 04 Jan 2017 14:01:07 -0800 Received: from c-relay.overstock.com ([173.241.144.32]:6633) by vps.transocean.com with esmtps (TLSv1:DHE-RSA-AES256-SHA:256) (Exim 4.87) (envelope-from ) id 1cOtcB-0003uZ-53; Wed, 04 Jan 2017 14:01:07 -0800 Received: from omsymmgscan02.overstock.com (om-nets0102-sdx.overstock.com [10.4.9.7]) by c-relay.overstock.com (Postfix) with ESMTP id 3731339BAD97; Wed, 4 Jan 2017 14:59:36 -0700 (MST) DKIM-Signature: v=1; a=rsa-sha256; c=simple/simple; d=overstock.com; s=ostkmail; t=1483567176; bh=pFRO4NrKiPpUoea9+wEP0zAZS0yQq9y58V6EcpAA2Fw=; h=From:To:CC:Subject:Date:References:In-Reply-To; b=nRwxeHhz+1gaYAqhBCDuaFNfAUImySPFJuFYcnrCmMgrV9FRV9HtJeUvfpCkGyabW hqQK09cB/cNO+kxkjVbk5xqzHjYB63g913DOR5C266bHg+Gzc+hSsZbM8DCcHCgnJi h0KaQXw4M0zCwpfkQS74LBUAnASChrMxhBm+F/n0= X-AuditID: 0a04385c-0cbff70000003d01-d8-586d7045ce3e Received: from OCCASHUB03.overstock.com (Unknown_Domain [10.4.108.254]) (using TLS with cipher ECDHE-RSA-AES256-SHA (256/256 bits)) (Client did not present a certificate) by omsymmgscan02.overstock.com (SMG) with SMTP id F0.B7.15617.5407D685; Wed, 4 Jan 2017 14:59:33 -0700 (MST) Received: from OCDAGMBX06.overstock.com ([169.254.4.35]) by OCCASHUB03.overstock.com ([10.4.46.138]) with mapi id 14.03.0158.001; Wed, 4 Jan 2017 14:59:33 -0700 From: Randi Long To: Rob Malena , "overstock@transocean.com" CC: Chelsea Bennett , PQA , "charley@transocean.com" Subject: RE: FOLLOW UP NEEDED: Weekly Action Items for TRANS OCEAN Thread-Topic: FOLLOW UP NEEDED: Weekly Action Items for TRANS OCEAN Thread-Index: AdJmtAdTAjAtBdvpSyed/cRFbAp8FwAEX+7AAAQGIWA= Date: Wed, 4 Jan 2017 21:59:32 +0000 Message-ID: <565DE7C605B84F44A1FA2425DFC81F2E0916ADCC@OCDAGMBX06.overstock.com> References: <565DE7C605B84F44A1FA2425DFC81F2E0916A373@OCDAGMBX06.overstock.com> <3039B73ED5F74404A1C0634542A7DA5C@Laptop1pc> In-Reply-To: <3039B73ED5F74404A1C0634542A7DA5C@Laptop1pc> Accept-Language: en-US Content-Language: en-US X-MS-Has-Attach: yes X-MS-TNEF-Correlator: x-originating-ip: [10.4.108.254] Content-Type: multipart/related; boundary="_004_565DE7C605B84F44A1FA2425DFC81F2E0916ADCCOCDAGMBX06overs_"; type="multipart/alternative" MIME-Version: 1.0 X-CFilter-Loop: Reflected X-Brightmail-Tracker: H4sIAAAAAAAAA+NgFrrKIsWRmVeSWpSXmKPExsXCxWLhr+tRkBthsHQzp8WUbx+YLGa+X8Fm cXzefmYHZo99234xBTBGcdmkpOZklqUW6dslcGW8+vOKqeD2YsaKPf+esDcwTpzM2MXIySEh YCLR/m0PkM3FISQwj0liw+peFghnCaPEv7Ov2LoYOTjYBNQkzp23AGkQEYiXuN2zhQXEZhao kjj0YzrYIGEBJ4l/jfdZIWqcJS6uX8QI0ioiYCWxYakHSJhFQEVi+3qIVl4Bf4kdG5eBtQoJ 1El8OPOICcTmFLCU+DX3INgYRgExie+n1jBBrBKXuPVkPhPEzSISDy+eZoOwRSVePv7HCmEr SLR+3QR2PrNAN6PEsz/PmSGWCUqcnPmEBaJIUuLgihssExhFZyGZOwtZzywkPbOAfmAWyJf4 vTAeol5HYsHuT2wQtrbEsoWvmWHsMwceM2GK60j8/tYFVa8ocfvqVFYIeymjxK8ltjA1E549 Y4KpmdL9kH0BI+8qRun83OLK3Nz04uTEPAMjvXxgVBaX5Cdn6yXn525ihKSDmB2MUw/6HGIU 4GBU4uFt+JYTIcSaWAbUdohRmoNFSZw37IBEhJBAemJJanZqakFqUXxRaU5q8SFGJg5OqQbG JqkfXH/b3jmsaDwqo+FQMufDid9y+/R4DkV7Loh5waVjdqD5acWbVb71gnVhnCJ8vBVtSRs7 fonIXqm6beZhVvWwVv15v5X/maNbehbXxHYIrVk84WHogesT2j+3M15f3/UmzFFvyv/4RZvu i0lo77r4MHGL2CVF16y1Px1l/uvu38HmIX5EiaU4I9FQi7moOBEAEKpUXugCAAA= X-Spam-Status: No, score=-5.2 X-Spam-Score: -51 X-Spam-Bar: ----- X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Hello Rob, Unfortunately, the notes provided are the only information I have. However, I do see that all of the order numbers associated to the wrong item returns were supposed to be Lasso Desert Sand. [...] Content analysis details: (-5.2 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: transocean.com] -0.0 SPF_PASS SPF: sender matches SPF record -3.2 RP_MATCHES_RCVD Envelope sender domain matches handover relay domain -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0000] 0.0 HTML_MESSAGE BODY: HTML included in message -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid X-Spam-Flag: NO --_004_565DE7C605B84F44A1FA2425DFC81F2E0916ADCCOCDAGMBX06overs_ Content-Type: multipart/alternative; boundary="_000_565DE7C605B84F44A1FA2425DFC81F2E0916ADCCOCDAGMBX06overs_" --_000_565DE7C605B84F44A1FA2425DFC81F2E0916ADCCOCDAGMBX06overs_ Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: quoted-printable Hello Rob, Unfortunately, the notes provided are the only information I have. However,= I do see that all of the order numbers associated to the wrong item return= s were supposed to be Lasso Desert Sand. Thank you for updating the copy on the Enhancement issue. I will close this= item out. Thank you, Randi Long Product Quality Assurance 8:00 AM - 4:00 PM MST [siglogo081015.png] From: Rob Malena [mailto:robert@transocean.com] Sent: Wednesday, January 04, 2017 1:19 PM To: Randi Long; overstock@transocean.com Cc: Chelsea Bennett; PQA; charley@transocean.com Subject: RE: FOLLOW UP NEEDED: Weekly Action Items for TRANS OCEAN Hi Randi, Hope all is well. For the Return Hold Report, would you be able to tell us= what color the customer requested, as well as what color the customer rece= ived? We can then compare that against the image we have posted, as well ch= eck other factors, to determine why the customer did not receive their desi= red color. We will then make any necessary corrections immediately. For the Item Enhancement Report, we will update the copy to state that the = image is on one side, while the back is a solid color. Thank you, Rob Malena ________________________________ From: Randi Long [mailto:rlong@overstock.com] Sent: Wednesday, January 04, 2017 12:58 PM To: overstock@transocean.com Cc: Chelsea Bennett; PQA Subject: FOLLOW UP NEEDED: Weekly Action Items for TRANS OCEAN Dear TRANS OCEAN, One or more of your SKUs requires action/feedback in order to address an id= entified issue. The SKUs in the attached document will provide details on e= ach issue as well as the date the issue was identified. In order to ensure maximum revenue, reduce return costs and prevent custome= r pain through the holiday season; we would like to have these issues addre= ssed as soon as possible. Please get back to us with what actions will be t= aken to rectify the listed issue by the end of the week. When replying please be sure to reply to PQA@overstock.com with your PCA included to ensure that your response is quickly ad= dressed. Let me know if you have any questions at all. Thank you, Randi Long Product Quality Assurance 8:00 AM - 4:00 PM MST [siglogo081015.png] ________________________________ CONFIDENTIALITY NOTICE: This message is intended only for the use and revie= w of the individual or entity to which it is addressed and may contain info= rmation that is privileged and confidential. If the reader of this message = is not the intended recipient, or the employee or agent responsible for del= ivering the message solely to the intended recipient, you are hereby notifi= ed that any dissemination, distribution or copying of this communication is= strictly prohibited. If you have received this communication in error, ple= ase notify sender immediately by telephone or return email. Thank you. ________________________________ CONFIDENTIALITY NOTICE: This message is intended only for the use and revie= w of the individual or entity to which it is addressed and may contain info= rmation that is privileged and confidential. If the reader of this message = is not the intended recipient, or the employee or agent responsible for del= ivering the message solely to the intended recipient, you are hereby notifi= ed that any dissemination, distribution or copying of this communication is= strictly prohibited. If you have received this communication in error, ple= ase notify sender immediately by telephone or return email. Thank you. --_000_565DE7C605B84F44A1FA2425DFC81F2E0916ADCCOCDAGMBX06overs_ Content-Type: text/html; charset="us-ascii" Content-Transfer-Encoding: quoted-printable

Hello Rob,

 

Unfortunately, the notes provided are the only info= rmation I have. However, I do see that all of the order numbers associated = to the wrong item returns were supposed to be Lasso Desert Sand.

 

Thank you for updating the copy on the Enhancement = issue. I will close this item out.

 

Thank you,

 

Randi Long

Product Quality Assurance

8:00 AM – 4:00 PM MST

3D"siglogo081015.png"

 

 

 

From: Rob Ma= lena [mailto:robert@transocean.com]
Sent: Wednesday, January 04, 2017 1:19 PM
To: Randi Long; overstock@transocean.com
Cc: Chelsea Bennett; PQA; charley@transocean.com
Subject: RE: FOLLOW UP NEEDED: Weekly Action Items for TRANS OCEAN

 

Hi Randi,

 

Hope all is well.  For the R= eturn Hold Report, would you be able to tell us what color = the customer requested, as well as what color the customer received? W= e can then compare that against the image we have posted, as well check other factors, to determine why the customer did not = receive their desired color. We will then make any necessary corrections im= mediately.

 

For the I= tem Enhancement Report, we will update the copy to state th= at the image is on one side, while the back is a solid color.

 

Thank you,

Rob Malena

 

From:= Randi Long [mailto:rlong@overstock.com]
Sent: Wednesday, January 04, 2017 12:58 PM
To: overstock@transocean= .com
Cc: Chelsea Bennett; PQA
Subject: FOLLOW UP NEEDED: Weekly Action Items for TRANS OCEAN

Dear TRANS OCEAN,

One or more of your SKUs requires action/feedback in order to address an= identified issue. The SKUs in the attached document will provide details o= n each issue as well as the date the issue was identified.

In order to ensure maximum revenue, reduce return costs and prevent cust= omer pain through the holiday season; we would like to have these issues ad= dressed as soon as possible. Please get back to us with what actions will b= e taken to rectify the listed issue by the end of the week.

When replying please be sure to reply to PQA@overstock.com with your PCA included to ensure that your resp= onse is quickly addressed.

Let me know if you have any questions at all.

 

 

Thank you,

 

Randi Long

Product Quality Assurance

8:00 AM – 4:00 PM MST

3D"siglogo0=

 

 


CONFIDENTIALITY NOTICE: This message is intended only for the use and revie= w of the individual or entity to which it is addressed and may contain info= rmation that is privileged and confidential. If the reader of this message = is not the intended recipient, or the employee or agent responsible for delivering the message solely to the= intended recipient, you are hereby notified that any dissemination, distri= bution or copying of this communication is strictly prohibited. If you have= received this communication in error, please notify sender immediately by telephone or return email. Than= k you.



CONFIDENTIALITY NOTICE: This message is intended only for the use and revie= w of the individual or entity to which it is addressed and may contain info= rmation that is privileged and confidential. If the reader of this message = is not the intended recipient, or the employee or agent responsible for delivering the message solely to the= intended recipient, you are hereby notified that any dissemination, distri= bution or copying of this communication is strictly prohibited. If you have= received this communication in error, please notify sender immediately by telephone or return email. Than= k you.
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