Return-Path: Received: from vps.transocean.com by vps.transocean.com (Dovecot) with LMTP id QXUhBrlYbVj9bgAAInt2oQ ; Wed, 04 Jan 2017 12:19:05 -0800 Return-path: Envelope-to: overstock@transocean.com, charley@transocean.com Delivery-date: Wed, 04 Jan 2017 12:19:05 -0800 Received: from pool-72-69-116-254.nycmny.fios.verizon.net ([72.69.116.254]:56474 helo=Laptop1pc) by vps.transocean.com with esmtpa (Exim 4.87) (envelope-from ) id 1cOs1Y-0007U8-94; Wed, 04 Jan 2017 12:19:04 -0800 From: "Rob Malena" To: "'Randi Long'" , Cc: "'Chelsea Bennett'" , "'PQA'" , References: <565DE7C605B84F44A1FA2425DFC81F2E0916A373@OCDAGMBX06.overstock.com> In-Reply-To: <565DE7C605B84F44A1FA2425DFC81F2E0916A373@OCDAGMBX06.overstock.com> Subject: RE: FOLLOW UP NEEDED: Weekly Action Items for TRANS OCEAN Date: Wed, 4 Jan 2017 15:18:56 -0500 Message-ID: <3039B73ED5F74404A1C0634542A7DA5C@Laptop1pc> MIME-Version: 1.0 Content-Type: multipart/related; boundary="----=_NextPart_000_0208_01D2669D.DE41D280" X-Mailer: Microsoft Office Outlook 11 Thread-Index: AdJmtAdTAjAtBdvpSyed/cRFbAp8FwAEX+7A X-MimeOLE: Produced By Microsoft MimeOLE V6.1.7601.17609 This is a multi-part message in MIME format. ------=_NextPart_000_0208_01D2669D.DE41D280 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0209_01D2669D.DE41D280" ------=_NextPart_001_0209_01D2669D.DE41D280 Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: 7bit Hi Randi, Hope all is well. For the Return Hold Report, would you be able to tell us what color the customer requested, as well as what color the customer received? We can then compare that against the image we have posted, as well check other factors, to determine why the customer did not receive their desired color. We will then make any necessary corrections immediately. For the Item Enhancement Report, we will update the copy to state that the image is on one side, while the back is a solid color. Thank you, Rob Malena _____ From: Randi Long [mailto:rlong@overstock.com] Sent: Wednesday, January 04, 2017 12:58 PM To: overstock@transocean.com Cc: Chelsea Bennett; PQA Subject: FOLLOW UP NEEDED: Weekly Action Items for TRANS OCEAN Dear TRANS OCEAN, One or more of your SKUs requires action/feedback in order to address an identified issue. The SKUs in the attached document will provide details on each issue as well as the date the issue was identified. In order to ensure maximum revenue, reduce return costs and prevent customer pain through the holiday season; we would like to have these issues addressed as soon as possible. Please get back to us with what actions will be taken to rectify the listed issue by the end of the week. When replying please be sure to reply to PQA@overstock.com with your PCA included to ensure that your response is quickly addressed. Let me know if you have any questions at all. Thank you, Randi Long Product Quality Assurance 8:00 AM - 4:00 PM MST siglogo081015.png _____ CONFIDENTIALITY NOTICE: This message is intended only for the use and review of the individual or entity to which it is addressed and may contain information that is privileged and confidential. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering the message solely to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify sender immediately by telephone or return email. Thank you. ------=_NextPart_001_0209_01D2669D.DE41D280 Content-Type: text/html; charset="us-ascii" Content-Transfer-Encoding: quoted-printable

Hi=20 Randi,

Hope=20 all is well. For the Return Hold Report, would you be able to tell = us what=20 color the customer requested, as well as what color the customer = received?=20 We can then compare that against the image we have posted, as = well check=20 other factors, to determine why the customer did not receive their = desired=20 color. We will then make any necessary corrections=20 immediately.

For=20 the Item Enhancement Report, we will update the copy = to state that=20 the image is on one side, while the back is a solid = color.

Thank=20 you,

Rob=20 Malena

From: Randi Long = [mailto:rlong@overstock.com]=20
Sent: Wednesday, January 04, 2017 12:58 PM
To:=20 overstock@transocean.com
Cc: Chelsea Bennett; = PQA
Subject:=20 FOLLOW UP NEEDED: Weekly Action Items for TRANS = OCEAN

Dear TRANS OCEAN,

One or more of your SKUs requires action/feedback in order to address = an=20 identified issue. The SKUs in the attached document will provide details = on each=20 issue as well as the date the issue was identified.

In order to ensure maximum revenue, reduce return costs and prevent = customer=20 pain through the holiday season; we would like to have these issues = addressed as=20 soon as possible. Please get back to us with what actions will be taken = to=20 rectify the listed issue by the end of the week.

When replying please be sure to reply to PQA@overstock.com with your = PCA=20 included to ensure that your response is quickly addressed.

Let me know if you have any questions at all.

Thank=20 you,

Randi=20 Long

Product Quality=20 Assurance

8:00=20 AM – 4:00 PM MST

3Dsiglogo081015.png=20

CONFIDENTIALITY NOTICE: = This message is=20 intended only for the use and review of the individual or entity to = which it is=20 addressed and may contain information that is privileged and = confidential. If=20 the reader of this message is not the intended recipient, or the = employee or=20 agent responsible for delivering the message solely to the intended = recipient,=20 you are hereby notified that any dissemination, distribution or copying = of this=20 communication is strictly prohibited. If you have received this = communication in=20 error, please notify sender immediately by telephone or return email. = Thank=20 you.
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