Return-Path: Received: from vps.transocean.com by vps.transocean.com (Dovecot) with LMTP id Scy2Lx4+SFgxKgAAInt2oQ ; Wed, 07 Dec 2016 08:51:42 -0800 Return-path: Envelope-to: overstock@transocean.com, yolanda@transocean.com Delivery-date: Wed, 07 Dec 2016 08:51:42 -0800 Received: from [98.116.181.87] (port=50754 helo=TOWKSTASandy) by vps.transocean.com with esmtpa (Exim 4.87) (envelope-from ) id 1cEfRV-0002vA-Hw; Wed, 07 Dec 2016 08:51:42 -0800 Reply-To: From: "Sandy" To: "'Cynthia Whiting'" Cc: "'Chelsea Bennett'" , References: In-Reply-To: Subject: RE: Your Late and Due Orders 12/7/2016 - Working On Issue Date: Wed, 7 Dec 2016 11:51:39 -0500 Organization: TO Message-ID: <8D0833B6BA824228BBF26FA7C6DA7E0E@TO.Local> MIME-Version: 1.0 Content-Type: multipart/related; boundary="----=_NextPart_000_028F_01D25080.46014510" X-Mailer: Microsoft Office Outlook 11 X-MimeOLE: Produced By Microsoft MimeOLE V6.1.7601.23573 Thread-Index: AdJQpNfLwlY83AC7Sxiwg3MRh+XHlwABN2Ug This is a multi-part message in MIME format. ------=_NextPart_000_028F_01D25080.46014510 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0290_01D25080.46014510" ------=_NextPart_001_0290_01D25080.46014510 Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: 7bit Good Morning Cynthia, We are working on this issue and will have a response by 3:00 today. Thank you, Yolanda - CS Rep Customer Service Trans-Ocean Imports 914.949.5656 x 2 | 914.949.5694 fax Confidentiality Notification: If you are not the intended recipient, please do not disclose, disseminate, copy, distribute or take any action in reliance on the contents of this electronic transmission. If you have received this electronic transmission in error, please notify us by telephone and immediately delete this message. As E-mail transmissions cannot be guaranteed secure or error-free the sender does not accept any liability for errors or omissions in the contents of this message, which arise because of electronic transmission. Any documents accompanying this electronic transmission and the information contained herein belong to the sender and are privileged and intended only for the use of the individual(s) named above _____ From: Cynthia Whiting [mailto:cwhiting@overstock.com] Sent: Wednesday, December 07, 2016 11:14 AM To: overstock@transocean.com Cc: Chelsea Bennett Subject: Your Late and Due Orders 12/7/2016 Importance: High Morning! Below are your orders that are currently late, and any dues that may accompany them. I need these shipped and closed today. Customers are notified on the first day that their order goes late, that they can cancel this order without having to wait for confirmation from you. I want to help you keep as many sales as possible, and avoid fees. We are also currently charging $5 per day that an order is late and isn't scanned by the carrier. This adds up fast. I do need an update on all of the below orders so I can provide a status update to Customer Care accordingly. I do check my email for updates and issues throughout the day as well as first thing in the morning. If you realize you are going to have an issue, or there is a problem, including some late orders, please shoot me an email prior to you leaving the night before. This will also help me help you more efficiently, as I will be aware of what is going on. Partner ID Partner Name PCA OSTK Order # Order Datetime Sent to Warehouse Datetime Shipping Time Ship By Date Days Late Current Late Fee OSTK Order Line # OSTK Full Sku Partner Sku Partner Order # Order Qty Messaged Delivery Date LTL 91 TRANS OCEAN Chelsea Bennett 182275318 12/02/16 8:57 AM 12/02/16 10:18 AM 1 - 2 Business Days (Default) 12/06/16 1 $5 643456663 17815766-000-000 OVS2SA13909 182275318 2 12/12/16 N 91 TRANS OCEAN Chelsea Bennett 182332293 12/02/16 9:16 PM 12/02/16 10:36 PM 1 - 2 Business Days (Default) 12/06/16 1 $5 643508461 17766998-000-000 OVS1SA02044 182332293 2 12/08/16 N 91 TRANS OCEAN Chelsea Bennett 182370980 12/03/16 11:30 AM 12/03/16 12:51 PM 1 - 2 Business Days (Default) 12/06/16 1 $5 643541364 17840277-000-000 OVS8CA13906 182370980 4 12/10/16 N 91 TRANS OCEAN Chelsea Bennett 182496150 12/04/16 4:48 PM 12/04/16 6:09 PM 1 - 2 Business Days (Default) 12/06/16 1 $5 643656577 17859231-000-000 OVS1SA60903 182496150 1 12/08/16 N 91 TRANS OCEAN Chelsea Bennett 182651100 12/06/16 12:40 AM 12/06/16 12:00 AM 1 - 2 Business Days (Default) 12/08/16 643801403 16943664-000-000 OVS58A30309 182651100 1 12/15/16 N 91 TRANS OCEAN Chelsea Bennett 182691094 12/06/16 12:19 PM 12/06/16 12:00 AM 1 - 2 Business Days (Default) 12/08/16 643837609 16943655-000-000 OVS80A30309 182691094 1 N 91 TRANS OCEAN Chelsea Bennett 182698674 12/06/16 1:36 PM 12/06/16 12:00 AM 1 - 2 Business Days (Default) 12/08/16 643844171 18975564-000-000 OVS45B04867 182698674 2 12/13/16 N 91 TRANS OCEAN Chelsea Bennett 182708579 12/06/16 3:22 PM 12/06/16 12:00 AM 1 - 2 Business Days (Default) 12/08/16 643854540 16175007-000-000 OVS46A04644 182708579 2 12/13/16 N 91 TRANS OCEAN Chelsea Bennett 182711075 12/06/16 3:42 PM 12/06/16 12:00 AM 1 - 2 Business Days (Default) 12/08/16 643856316 17815766-000-000 OVS2SA13909 182711075 2 12/13/16 N 91 TRANS OCEAN Chelsea Bennett 182716946 12/06/16 4:50 PM 12/06/16 12:00 AM 1 - 2 Business Days (Default) 12/08/16 643861616 10752162-000-000 OVS58A17524 182716946 1 N 91 TRANS OCEAN Chelsea Bennett 182722899 12/06/16 5:55 PM 12/06/16 12:00 AM 1 - 2 Business Days (Default) 12/08/16 643866755 17766990-000-001 OVS2SA14224 182722899 1 12/09/16 N 91 TRANS OCEAN Chelsea Bennett 182731598 12/06/16 7:26 PM 12/06/16 12:00 AM 1 - 2 Business Days (Default) 12/08/16 643875074 17148732-000-000 7SC1S416703 182731598 1 12/12/16 N If you have any additional questions or concerns, please let me know Thanks for all you do, Cynthia Whiting Partner Care Associate 801-947-3727 8 AM - 4 PM M-F MST Description: cid:image001.png@01D0D452.E7B46370 _____ CONFIDENTIALITY NOTICE: This message is intended only for the use and review of the individual or entity to which it is addressed and may contain information that is privileged and confidential. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering the message solely to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify sender immediately by telephone or return email. Thank you. ------=_NextPart_001_0290_01D25080.46014510 Content-Type: text/html; charset="us-ascii" Content-Transfer-Encoding: quoted-printable

Good Morning = Cynthia,

We are working on this issue and = will have a response by 3:00 today.

 

Thank = you,

Yolanda – CS Rep
Customer Service
Trans-Ocean Imports
914.949.5656 x 2  | 914.949.5694 = fax


Confidentiality Notification: If you are = not the intended recipient, please do not disclose, disseminate, copy, = distribute or take any action in reliance on the contents of this electronic transmission.  If you have received this electronic transmission in = error, please notify us by telephone and immediately delete this message. As = E-mail transmissions cannot be guaranteed secure or error-free the sender does = not accept any liability for errors or omissions in the contents of this = message, which arise because of electronic transmission. Any documents = accompanying this electronic transmission and the information contained herein belong to = the sender and are privileged and intended only for the use of the = individual(s) named above

From: = Cynthia Whiting [mailto:cwhiting@overstock.com]
Sent: Wednesday, December = 07, 2016 11:14 AM
To: = overstock@transocean.com
Cc: Chelsea Bennett
Subject: Your Late and = Due Orders 12/7/2016
Importance: = High

 

Morning!

 

Below are your orders that are currently late, and any dues that may accompany = them. I need these shipped and closed today.

 

Customers are notified on the first day that their order goes late, that they can = cancel this order without having to wait for confirmation from you. I want to = help you keep as many sales as possible, and avoid = fees.

 

We are also currently charging $5 per day that an order is late and = isn’t scanned by the carrier. This adds up fast. I do need an update on all of = the below orders so I can provide a status update to Customer Care accordingly.

 

I do check my email for updates and issues throughout the day as well as = first thing in the morning. If you realize you are going to have an issue, or = there is a problem, including some late orders, please shoot me an email prior = to you leaving the night before. This will also help me help you more = efficiently, as I will be aware of what is going on.

 

Partner = ID

Partner = Name

PCA

OSTK Order = #

Order = Datetime

Sent to Warehouse = Datetime

Shipping = Time

Ship By = Date

Days = Late

Current Late = Fee

OSTK Order Line = #

OSTK Full = Sku

Partner = Sku

Partner Order = #

Order = Qty

Messaged Delivery = Date

LTL

= 91

TRANS OCEAN

= Chelsea Bennett

= 182275318

= 12/02/16 8:57 AM

= 12/02/16 10:18 AM

= 1 - 2 Business Days (Default)

= 12/06/16

1

$5

= 643456663

= 17815766-000-000

= OVS2SA13909

= 182275318

= 2

= 12/12/16

= N

= 91

TRANS OCEAN

= Chelsea Bennett

= 182332293

= 12/02/16 9:16 PM

= 12/02/16 10:36 PM

= 1 - 2 Business Days (Default)

= 12/06/16

1

$5

= 643508461

= 17766998-000-000

= OVS1SA02044

= 182332293

= 2

= 12/08/16

= N

= 91

TRANS OCEAN

= Chelsea Bennett

= 182370980

= 12/03/16 11:30 AM

= 12/03/16 12:51 PM

= 1 - 2 Business Days (Default)

= 12/06/16

1

$5

= 643541364

= 17840277-000-000

= OVS8CA13906

= 182370980

= 4

= 12/10/16

= N

= 91

TRANS OCEAN

= Chelsea Bennett

= 182496150

= 12/04/16 4:48 PM

= 12/04/16 6:09 PM

= 1 - 2 Business Days (Default)

= 12/06/16

1

$5

= 643656577

= 17859231-000-000

= OVS1SA60903

= 182496150

= 1

= 12/08/16

= N

91

TRANS OCEAN

Chelsea = Bennett

182651100

12/06/16 = 12:40 AM

12/06/16 = 12:00 AM

1 - 2 = Business Days (Default)

12/08/16=

 

 

643801403

16943664-000-00= 0

OVS58A30309

182651100

1=

12/15/16=

N=

91

TRANS OCEAN

Chelsea = Bennett

182691094

12/06/16 = 12:19 PM

12/06/16 = 12:00 AM

1 - 2 = Business Days (Default)

12/08/16=

 

 

643837609

16943655-000-00= 0

OVS80A30309

182691094

1=

 

N=

91

TRANS OCEAN

Chelsea = Bennett

182698674

12/06/16 = 1:36 PM

12/06/16 = 12:00 AM

1 - 2 = Business Days (Default)

12/08/16=

 

 

643844171

18975564-000-00= 0

OVS45B04867

182698674

2=

12/13/16=

N=

91

TRANS OCEAN

Chelsea = Bennett

182708579

12/06/16 = 3:22 PM

12/06/16 = 12:00 AM

1 - 2 = Business Days (Default)

12/08/16=

 

 

643854540

16175007-000-00= 0

OVS46A04644

182708579

2=

12/13/16=

N=

91

TRANS OCEAN

Chelsea = Bennett

182711075

12/06/16 = 3:42 PM

12/06/16 = 12:00 AM

1 - 2 = Business Days (Default)

12/08/16=

 

 

643856316

17815766-000-00= 0

OVS2SA13909

182711075

2=

12/13/16=

N=

91

TRANS OCEAN

Chelsea = Bennett

182716946

12/06/16 = 4:50 PM

12/06/16 = 12:00 AM

1 - 2 = Business Days (Default)

12/08/16=

 

 

643861616

10752162-000-00= 0

OVS58A17524

182716946

1=

 

N=

91

TRANS OCEAN

Chelsea = Bennett

182722899

12/06/16 = 5:55 PM

12/06/16 = 12:00 AM

1 - 2 = Business Days (Default)

12/08/16=

 

 

643866755

17766990-000-00= 1

OVS2SA14224

182722899

1=

12/09/16=

N=

91

TRANS OCEAN

Chelsea = Bennett

182731598

12/06/16 = 7:26 PM

12/06/16 = 12:00 AM

1 - 2 = Business Days (Default)

12/08/16=

 

 

643875074

17148732-000-00= 0

7SC1S416703

182731598

1=

12/12/16=

N=

 

If you have any additional questions or concerns, please let me = know

 

Thanks for all you do,

 

Cynthia = Whiting

Partner Care Associate

801-947-3727

8 AM – 4 PM M-F = MST

 

3D"Description:

 

 


CONFIDENTIALITY NOTICE: This message is intended only for the use and = review of the individual or entity to which it is addressed and may contain = information that is privileged and confidential. If the reader of this message is = not the intended recipient, or the employee or agent responsible for delivering = the message solely to the intended recipient, you are hereby notified that = any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please = notify sender immediately by telephone or return email. Thank = you.

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