Return-path: Envelope-to: overstock@transocean.com Delivery-date: Wed, 23 Mar 2016 05:53:06 -0700 Received: from [98.116.181.87] (port=59013 helo=Laptop1pc) by vps.transocean.com with esmtpa (Exim 4.86_1) (envelope-from ) id 1aiiHZ-0004zP-Hq; Wed, 23 Mar 2016 05:53:06 -0700 From: "Rob Malena" To: "'McKell Barber'" , "'Christina Cabiles'" , Cc: "'CS PL Team'" , , "'Brandon Butterfield'" References: <0025D5A42923B74C92D5FC119A4959D608E13E6E@OCDAGMBX06.overstock.com> <20D4155C598940B6BD0480CB73442AB9@TO.Local> <0025D5A42923B74C92D5FC119A4959D608E1D26B@OCDAGMBX06.overstock.com> <190B7B562346CB49812CC19EA44CFA9602F3758D@OCDAGMBX01.overstock.com> In-Reply-To: <190B7B562346CB49812CC19EA44CFA9602F3758D@OCDAGMBX01.overstock.com> Subject: RE: Urgent request for assistance with order# 167622646 for item#17840280 ref#160318-010271 Date: Wed, 23 Mar 2016 08:52:57 -0400 Message-ID: <97083184D79742D8AB476489E4D15A49@Laptop1pc> MIME-Version: 1.0 Content-Type: multipart/related; boundary="----=_NextPart_000_0231_01D184E1.66175C10" X-Mailer: Microsoft Office Outlook 11 Thread-Index: AdGC3BxdEH1SHY1hRO2r5UhYNe0rowAn5S9QABX0LHAALLfMoAAeup1g X-MimeOLE: Produced By Microsoft MimeOLE V6.1.7601.17609 This is a multi-part message in MIME format. ------=_NextPart_000_0231_01D184E1.66175C10 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0232_01D184E1.66175C10" ------=_NextPart_001_0232_01D184E1.66175C10 Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: 7bit Hi McKell, The original email sent to us by Tina C., Partner Liaison, Customer Service, is pasted below for your reference. On the item OVS1SA14203 - Dots Throw Pillow - Dots Marine 20X20: Please update the vendor sku to the following - OVS2SA14203. This would be the correct sku for the 20x20 size throw pillow. Please let me know if there is anything else I can do for you. Thanks, Rob Hello This customer contacted us stating that for this order as well as their previous orders 167382482 and 167122196 they received the incorrect item. Customer stated the item they received measured 12x20 not 20x20 as indicated onsite. Please advise whether or not the customer received the incorrect item or if the measurements need to be updated onsite. Thank you Tina C. Partner Liaison Customer Service 866-256-3108 Description: logo _____ From: McKell Barber [mailto:mckelldath@overstock.com] Sent: Tuesday, March 22, 2016 6:02 PM To: Christina Cabiles; 'louk@transocean.com' Cc: CS PL Team; overstock@transocean.com; Brandon Butterfield Subject: RE: Urgent request for assistance with order# 167622646 for item#17840280 ref#160318-010271 Hi Lou, I can submit to have the vendor SKU updated. Can you send me what was sent over to you and what the full vendor SKU should be? McKell Barber Partner Care Associate 801-947-3189 Monday-Friday 9:00 AM to 5:00 PM MST Description: cid:image004.png@01D11D6E.312B3BA0 From: Christina Cabiles Sent: Monday, March 21, 2016 6:42 PM To: 'louk@transocean.com' Cc: CS PL Team; McKell Barber; overstock@transocean.com; Christina Cabiles; Brandon Butterfield Subject: RE: Urgent request for assistance with order# 167622646 for item#17840280 ref#160318-010271 Importance: High Hello Thank you for your help, I appreciate it. Your PCA McKell is looped in with this email and will be able to assist with making the necessary corrections. I have assured the customer we are working on the issue. As soon as it is resolved, please let me know so I can ensure the customer receives the correct size. Thank you Tina C. Partner Liaison Customer Service 866-256-3108 Description: logo From: Lou Koprivec [mailto:louk@transocean.com] Sent: Monday, March 21, 2016 8:37 AM To: Christina Cabiles Cc: CS PL Team; McKell Barber; overstock@transocean.com Subject: RE: Urgent request for assistance with order# 167622646 for item#17840280 ref#160318-010271 Christina, It appears that there may be a back cross-reference in the Overstock.com system. I have attached the files we received . The 4th and 5th digits of our item number are the size code. 1S = 12x20 2S = 20x20 The size code for the Dots Marine pillow is 1S which means it is a 12x20 pillow although the description says it is a 20x20 pillow. Please let us know if you need us to do anything to help resolve this. Lou Koprivec Vice President of Operations Trans-Ocean Import Co., Inc. 1 Barker Avenue | 3rd flr | White Plains, NY 10601 914.949.5656 x126 | 914.949.5694 fax louk@transocean.com Confidentiality Notification: If you are not the intended recipient, please do not disclose, disseminate, copy, distribute or take any action in reliance on the contents of this electronic transmission. If you have received this electronic transmission in error, please notify us by telephone and immediately delete this message. As E-mail transmissions cannot be guaranteed secure or error-free the sender does not accept any liability for errors or omissions in the contents of this message, which arise because of electronic transmission. Any documents accompanying this electronic transmission and the information contained herein belong to the sender and are privileged and intended only for the use of the individual(s) named above. _____ From: Christina Cabiles [mailto:christina.cabiles@overstock.com] Sent: Sunday, March 20, 2016 3:12 PM To: 'overstock@transocean.com' Cc: CS PL Team; Christina Cabiles; McKell Barber Subject: Urgent request for assistance with order# 167622646 for item#17840280 ref#160318-010271 Importance: High Hello This customer contacted us stating that for this order as well as their previous orders 167382482 and 167122196 they received the incorrect item. Customer stated the item they received measured 12x20 not 20x20 as indicated onsite. Please advise whether or not the customer received the incorrect item or if the measurements need to be updated onsite. Thank you Tina C. Partner Liaison Customer Service 866-256-3108 Description: logo _____ CONFIDENTIALITY NOTICE: This message is intended only for the use and review of the individual or entity to which it is addressed and may contain information that is privileged and confidential. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering the message solely to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify sender immediately by telephone or return email. Thank you. _____ CONFIDENTIALITY NOTICE: This message is intended only for the use and review of the individual or entity to which it is addressed and may contain information that is privileged and confidential. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering the message solely to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify sender immediately by telephone or return email. Thank you. ------=_NextPart_001_0232_01D184E1.66175C10 Content-Type: text/html; charset="us-ascii" Content-Transfer-Encoding: quoted-printable
Hi=20 McKell,
 
The=20 original email sent to us by Tina C., Partner Liaison, Customer Service, = is=20 pasted below for your reference.
 
On the=20 item OVS1SA14203 - Dots Throw Pillow - Dots Marine = 20X20:
Please=20 update the vendor sku to the following - = OVS2SA14203.
 
This=20 would be the correct sku for the 20x20 size throw = pillow.
 
Please=20 let me know if there is anything else I can do for = you.
 
Thanks,
Rob
 

Hello

This customer contacted us stating that for this = order as=20 well as their previous orders 167382482 and 167122196 they received the = incorrect=20 item. Customer stated the item they received measured 12x20 not 20x20 as = indicated onsite.  Please advise whether or not the customer = received the=20 incorrect item or if the measurements need to be updated = onsite.

Thank=20 you

 

Tina C.

Partner Liaison
Customer = Service
866-256-3108

3D"Description:

From: McKell Barber=20 [mailto:mckelldath@overstock.com]
Sent: Tuesday, March 22, = 2016 6:02=20 PM
To: Christina Cabiles; 'louk@transocean.com'
Cc: = CS PL=20 Team; overstock@transocean.com; Brandon Butterfield
Subject: = RE:=20 Urgent request for assistance with order# 167622646 for item#17840280=20 ref#160318-010271

Hi Lou,

 

I can submit to have = the vendor=20 SKU updated. Can you send me what was sent over to you and what the full = vendor=20 SKU should be?

 

McKell = Barber

Partner Care=20 Associate

801-947-3189

Monday-Friday 9:00 = AM to 5:00 PM=20 MST

 

 

From: Christina = Cabiles=20
Sent: Monday, March 21, 2016 6:42 PM
To:=20 'louk@transocean.com'
Cc: CS PL Team; McKell Barber;=20 overstock@transocean.com; Christina Cabiles; Brandon=20 Butterfield
Subject: RE: Urgent request for assistance with = order#=20 167622646 for item#17840280 ref#160318-010271
Importance:=20 High

 

Hello

Thank you for your = help, I=20 appreciate it.  Your PCA McKell is looped in with this email and = will be=20 able to assist with making the necessary corrections.  I have = assured the=20 customer we are working on the issue.  As soon as it is resolved, = please=20 let me know so I can ensure the customer receives the correct = size.

 

Thank you

 

Tina C.

Partner = Liaison
Customer=20 Service
866-256-3108

3D"Description:

 

 

 

From: Lou = Koprivec=20 [mailto:louk@transocean.com]
Sent: Monday, March 21, 2016 = 8:37=20 AM
To: Christina Cabiles
Cc: CS PL Team; McKell = Barber;=20 overstock@transocean.com
Subject: RE: Urgent request for = assistance=20 with order# 167622646 for item#17840280 = ref#160318-010271

 

Christina,

It=20 appears that there may be a back cross-reference in the Overstock.com=20 system.  I have attached the files we received .  The = 4th=20 and 5th digits of our item number are the size code. =20

 

1S =3D=20 12x20  

2S =3D=20 20x20    

 

The size=20 code for the Dots Marine pillow is 1S which means it is a 12x20 pillow = although=20 the description says it is a 20x20 pillow.    

 

Please=20 let us know if you need us to do anything to help resolve this. =20

 

Lou=20 Koprivec

Vice=20 President of Operations

Trans-Ocean=20 Import Co., Inc.

1 Barker=20 Avenue | 3rd flr | White Plains, NY 10601

914.949.5656 x126=20 | 914.949.5694 fax

louk@transocean.com

 

Confidentiality=20 Notification: If you=20 are not the intended recipient, please do not disclose, = disseminate, copy,=20 distribute or take any action in reliance on the contents of this = electronic=20 transmission.  If you have received this electronic transmission in = error,=20 please notify us by telephone and immediately delete this message. As = E-mail=20 transmissions cannot be guaranteed secure or error-free the sender does = not=20 accept any liability for errors or omissions in the contents of this = message,=20 which arise because of electronic transmission. Any documents = accompanying this=20 electronic transmission and the information contained herein belong to = the=20 sender and are privileged and intended only for the use of the = individual(s)=20 named above.

From: Christina = Cabiles=20 [mailto:christina.cabiles@overstock.com]
Sent: Sunday, March = 20, 2016=20 3:12 PM
To: 'overstock@transocean.com'
Cc: CS PL = Team;=20 Christina Cabiles; McKell Barber
Subject: Urgent request for=20 assistance with order# 167622646 for item#17840280=20 ref#160318-010271
Importance: High

 

Hello

This customer contacted us stating that for this = order as=20 well as their previous orders 167382482 and 167122196 they received the = incorrect=20 item. Customer stated the item they received measured 12x20 not 20x20 as = indicated onsite.  Please advise whether or not the customer = received the=20 incorrect item or if the measurements need to be updated = onsite.

Thank=20 you

 

Tina C.

Partner Liaison
Customer = Service
866-256-3108

3D"Description:

 

 


CONFIDENTIALITY=20 NOTICE: This message is intended only for the use and review of the = individual=20 or entity to which it is addressed and may contain information that is=20 privileged and confidential. If the reader of this message is not the = intended=20 recipient, or the employee or agent responsible for delivering the = message=20 solely to the intended recipient, you are hereby notified that any=20 dissemination, distribution or copying of this communication is strictly = prohibited. If you have received this communication in error, please = notify=20 sender immediately by telephone or return email. Thank you.



CONFIDENTIALITY NOTICE: = This message is=20 intended only for the use and review of the individual or entity to = which it is=20 addressed and may contain information that is privileged and = confidential. If=20 the reader of this message is not the intended recipient, or the = employee or=20 agent responsible for delivering the message solely to the intended = recipient,=20 you are hereby notified that any dissemination, distribution or copying = of this=20 communication is strictly prohibited. If you have received this = communication in=20 error, please notify sender immediately by telephone or return email. = Thank=20 you.
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