Return-path: Envelope-to: overstock@transocean.com Delivery-date: Tue, 22 Mar 2016 15:03:04 -0700 Received: from c-relay.overstock.com ([173.241.144.32]:34447) by vps.transocean.com with esmtps (TLSv1:DHE-RSA-AES256-SHA:256) (Exim 4.86_1) (envelope-from ) id 1aiUOB-0004dw-7X; Tue, 22 Mar 2016 15:03:04 -0700 Received: from omdlpemail03 (om-nets0102-sdx.overstock.com [10.4.9.7]) by c-relay.overstock.com (Postfix) with ESMTP id B32A92C55D51; Tue, 22 Mar 2016 16:01:54 -0600 (MDT) Received: from omdlpemail03.overstock.com (omdlpemail03.overstock.com [127.0.0.1]) by omdlpemail03.overstock.com (Service) with ESMTP id A7A1444126E; Tue, 22 Mar 2016 16:01:54 -0600 (MDT) Received: from OCCASHUB01.overstock.com (unknown [10.4.46.136]) by omdlpemail03.overstock.com (Service) with ESMTP id 6CFB5440F4B; Tue, 22 Mar 2016 16:01:54 -0600 (MDT) Received: from OCDAGMBX01.overstock.com ([169.254.5.47]) by OCCASHUB01.overstock.com ([10.4.46.136]) with mapi id 14.03.0158.001; Tue, 22 Mar 2016 16:01:54 -0600 From: McKell Barber To: Christina Cabiles , "'louk@transocean.com'" CC: CS PL Team , "overstock@transocean.com" , Brandon Butterfield Subject: RE: Urgent request for assistance with order# 167622646 for item#17840280 ref#160318-010271 Thread-Topic: Urgent request for assistance with order# 167622646 for item#17840280 ref#160318-010271 Thread-Index: AdGC3BxdEH1SHY1hRO2r5UhYNe0rowAn5S9QABX0LHAALLfMoA== Date: Tue, 22 Mar 2016 22:01:53 +0000 Message-ID: <190B7B562346CB49812CC19EA44CFA9602F3758D@OCDAGMBX01.overstock.com> References: <0025D5A42923B74C92D5FC119A4959D608E13E6E@OCDAGMBX06.overstock.com> <20D4155C598940B6BD0480CB73442AB9@TO.Local> <0025D5A42923B74C92D5FC119A4959D608E1D26B@OCDAGMBX06.overstock.com> In-Reply-To: <0025D5A42923B74C92D5FC119A4959D608E1D26B@OCDAGMBX06.overstock.com> Accept-Language: en-US Content-Language: en-US X-MS-Has-Attach: yes X-MS-TNEF-Correlator: x-originating-ip: [10.4.108.254] Content-Type: multipart/related; boundary="_005_190B7B562346CB49812CC19EA44CFA9602F3758DOCDAGMBX01overs_"; type="multipart/alternative" MIME-Version: 1.0 X-Spam-Status: No, score=1.4 X-Spam-Score: 14 X-Spam-Bar: + X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Hi Lou, I can submit to have the vendor SKU updated. Can you send me what was sent over to you and what the full vendor SKU should be? McKell Barber Partner Care Associate 801-947-3189 Monday-Friday 9:00 AM to 5:00 PM MST [Description: cid:image004.png@01D11D6E.312B3BA0] [...] Content analysis details: (1.4 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- -0.0 RCVD_IN_DNSWL_NONE RBL: Sender listed at http://www.dnswl.org/, no trust [173.241.144.32 listed in list.dnswl.org] 0.6 URG_BIZ BODY: Contains urgent matter -0.0 SPF_PASS SPF: sender matches SPF record -0.0 RP_MATCHES_RCVD Envelope sender domain matches handover relay domain 0.0 HTML_MESSAGE BODY: HTML included in message 0.8 BAYES_50 BODY: Bayes spam probability is 40 to 60% [score: 0.4996] X-Spam-Flag: NO --_005_190B7B562346CB49812CC19EA44CFA9602F3758DOCDAGMBX01overs_ Content-Type: multipart/alternative; boundary="_000_190B7B562346CB49812CC19EA44CFA9602F3758DOCDAGMBX01overs_" --_000_190B7B562346CB49812CC19EA44CFA9602F3758DOCDAGMBX01overs_ Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: quoted-printable Hi Lou, I can submit to have the vendor SKU updated. Can you send me what was sent = over to you and what the full vendor SKU should be? McKell Barber Partner Care Associate 801-947-3189 Monday-Friday 9:00 AM to 5:00 PM MST [Description: cid:image004.png@01D11D6E.312B3BA0] From: Christina Cabiles Sent: Monday, March 21, 2016 6:42 PM To: 'louk@transocean.com' Cc: CS PL Team; McKell Barber; overstock@transocean.com; Christina Cabiles;= Brandon Butterfield Subject: RE: Urgent request for assistance with order# 167622646 for item#1= 7840280 ref#160318-010271 Importance: High Hello Thank you for your help, I appreciate it. Your PCA McKell is looped in wit= h this email and will be able to assist with making the necessary correctio= ns. I have assured the customer we are working on the issue. As soon as i= t is resolved, please let me know so I can ensure the customer receives the= correct size. Thank you Tina C. Partner Liaison Customer Service 866-256-3108 [Description: logo] From: Lou Koprivec [mailto:louk@transocean.com] Sent: Monday, March 21, 2016 8:37 AM To: Christina Cabiles Cc: CS PL Team; McKell Barber; overstock@transocean.com Subject: RE: Urgent request for assistance with order# 167622646 for item#1= 7840280 ref#160318-010271 Christina, It appears that there may be a back cross-reference in the Overstock.com sy= stem. I have attached the files we received . The 4th and 5th digits of o= ur item number are the size code. 1S =3D 12x20 2S =3D 20x20 The size code for the Dots Marine pillow is 1S which means it is a 12x20 pi= llow although the description says it is a 20x20 pillow. Please let us know if you need us to do anything to help resolve this. Lou Koprivec Vice President of Operations Trans-Ocean Import Co., Inc. 1 Barker Avenue | 3rd flr | White Plains, NY 10601 914.949.5656 x126 | 914.949.5694 fax louk@transocean.com Confidentiality Notification: If you are not the intended recipient, please= do not disclose, disseminate, copy, distribute or take any action in relia= nce on the contents of this electronic transmission. If you have received = this electronic transmission in error, please notify us by telephone and im= mediately delete this message. As E-mail transmissions cannot be guaranteed= secure or error-free the sender does not accept any liability for errors o= r omissions in the contents of this message, which arise because of electro= nic transmission. Any documents accompanying this electronic transmission a= nd the information contained herein belong to the sender and are privileged= and intended only for the use of the individual(s) named above. ________________________________ From: Christina Cabiles [mailto:christina.cabiles@overstock.com] Sent: Sunday, March 20, 2016 3:12 PM To: 'overstock@transocean.com' Cc: CS PL Team; Christina Cabiles; McKell Barber Subject: Urgent request for assistance with order# 167622646 for item#17840= 280 ref#160318-010271 Importance: High Hello This customer contacted us stating that for this order as well as their pre= vious orders 167382482 and 167122= 196 they received the incorrect item. Customer stated the item they receive= d measured 12x20 not 20x20 as indicated onsite. Please advise whether or n= ot the customer received the incorrect item or if the measurements need to = be updated onsite. Thank you Tina C. Partner Liaison Customer Service 866-256-3108 [Description: logo] ________________________________ CONFIDENTIALITY NOTICE: This message is intended only for the use and revie= w of the individual or entity to which it is addressed and may contain info= rmation that is privileged and confidential. If the reader of this message = is not the intended recipient, or the employee or agent responsible for del= ivering the message solely to the intended recipient, you are hereby notifi= ed that any dissemination, distribution or copying of this communication is= strictly prohibited. If you have received this communication in error, ple= ase notify sender immediately by telephone or return email. Thank you. ________________________________ CONFIDENTIALITY NOTICE: This message is intended only for the use and revie= w of the individual or entity to which it is addressed and may contain info= rmation that is privileged and confidential. If the reader of this message = is not the intended recipient, or the employee or agent responsible for del= ivering the message solely to the intended recipient, you are hereby notifi= ed that any dissemination, distribution or copying of this communication is= strictly prohibited. If you have received this communication in error, ple= ase notify sender immediately by telephone or return email. Thank you. --_000_190B7B562346CB49812CC19EA44CFA9602F3758DOCDAGMBX01overs_ Content-Type: text/html; charset="us-ascii" Content-Transfer-Encoding: quoted-printable

Hi Lou,

 

I can submit to have t= he vendor SKU updated. Can you send me what was sent over to you and what t= he full vendor SKU should be?

 

McKell Barber

Partner Care Associate=

801-947-3189

Monday-Friday 9:00 AM = to 5:00 PM MST

3D"Description:

 

 

From: Christ= ina Cabiles
Sent: Monday, March 21, 2016 6:42 PM
To: 'louk@transocean.com'
Cc: CS PL Team; McKell Barber; overstock@transocean.com; Christina C= abiles; Brandon Butterfield
Subject: RE: Urgent request for assistance with order# 167622646 for= item#17840280 ref#160318-010271
Importance: High

 

Hello

Thank you for your hel= p, I appreciate it.  Your PCA McKell is looped in with this email and = will be able to assist with making the necessary corrections.  I have = assured the customer we are working on the issue.  As soon as it is resolved, please let me know so I can ensure the customer= receives the correct size.

 

Thank you

 

Tina C.

Partner Liaison
Customer Service
866-256-3108

3D"Description:

 

 

 

From: Lou Ko= privec [mailto:louk@transocean.com]
Sent: Monday, March 21, 2016 8:37 AM
To: Christina Cabiles
Cc: CS PL Team; McKell Barber; overstock@transocean.com
Subject: RE: Urgent request for assistance with order# 167622646 for= item#17840280 ref#160318-010271

 

Christina,

It appears that there may be= a back cross-reference in the Overstock.com system.  I have attached = the files we received .  The 4th and 5th digits of our item number are the size code. 

 

1S =3D 12x20  

2S =3D 20x20   &nb= sp;

 

The size code for the Dots M= arine pillow is 1S which means it is a 12x20 pillow although the descriptio= n says it is a 20x20 pillow.    

 

Please let us know if you ne= ed us to do anything to help resolve this. 

 

Lou Koprivec

Vice President of Operations

Trans-Ocean Import Co., Inc.=

1 Barker Avenue | 3rd flr | = White Plains, NY 10601

914.949.5656 x126 | 914= .949.5694 fax

louk@transocean.com

 

Confidentiality Notificat= ion: If you are not the intended recipie= nt, please do not disclose, disseminate, copy, distribute or take any act= ion in reliance on the contents of this electronic transmission.  If y= ou have received this electronic transmission in error, please notify us by= telephone and immediately delete this message. As E-mail transmissions cannot be guaranteed secure or error-free the send= er does not accept any liability for errors or omissions in the contents of= this message, which arise because of electronic transmission. Any document= s accompanying this electronic transmission and the information contained herein belong to the sender and are privileg= ed and intended only for the use of the individual(s) named above.

From: Christ= ina Cabiles [mailto:christina.cabiles@overstock.com]
Sent: Sunday, March 20, 2016 3:12 PM
To: 'overstock@transocean.com'
Cc: CS PL Team; Christina Cabiles; McKell Barber
Subject: Urgent request for assistance with order# 167622646 for ite= m#17840280 ref#160318-010271
Importance: High

 

Hello

This customer contacted us stating that for this ord= er as well as their previous orders 167382482 and 167122196 they received the incorrect item. Customer stated the item t= hey received measured 12x20 not 20x20 as indicated onsite.  Please adv= ise whether or not the customer received the incorrect item or if the measu= rements need to be updated onsite.

 

Tina C.

Partner Liaison
Customer Service
866-256-3108

3D"De=

 

 


CONFIDENTIALITY NOTICE: This message is intended only for the use and revie= w of the individual or entity to which it is addressed and may contain info= rmation that is privileged and confidential. If the reader of this message = is not the intended recipient, or the employee or agent responsible for delivering the message solely to the= intended recipient, you are hereby notified that any dissemination, distri= bution or copying of this communication is strictly prohibited. If you have= received this communication in error, please notify sender immediately by telephone or return email. Than= k you.



CONFIDENTIALITY NOTICE: This message is intended only for the use and revie= w of the individual or entity to which it is addressed and may contain info= rmation that is privileged and confidential. If the reader of this message = is not the intended recipient, or the employee or agent responsible for delivering the message solely to the= intended recipient, you are hereby notified that any dissemination, distri= bution or copying of this communication is strictly prohibited. If you have= received this communication in error, please notify sender immediately by telephone or return email. Than= k you.
 --_000_190B7B562346CB49812CC19EA44CFA9602F3758DOCDAGMBX01overs_-- --_005_190B7B562346CB49812CC19EA44CFA9602F3758DOCDAGMBX01overs_ Content-Type: image/png; name="image002.png" Content-Description: image002.png Content-Disposition: inline; filename="image002.png"; size=6145; creation-date="Tue, 22 Mar 2016 22:01:53 GMT"; modification-date="Tue, 22 Mar 2016 22:01:53 GMT" Content-ID: Content-Transfer-Encoding: base64 iVBORw0KGgoAAAANSUhEUgAAAKwAAAAeCAYAAACxM/WmAAAABGdBTUEAA1teXP8meAAACkFpQ0NQ SUNDIFByb2ZpbGUAAEgNnZZ3VFPZFofPvTe90BIiICX0GnoJINI7SBUEUYlJgFAChoQmdkQFRhQR KVZkVMABR4ciY0UUC4OCYtcJ8hBQxsFRREXl3YxrCe+tNfPemv3HWd/Z57fX2Wfvfde6AFD8ggTC dFgBgDShWBTu68FcEhPLxPcCGBABDlgBwOFmZgRH+EQC1Py9PZmZqEjGs/buLoBku9ssv1Amc9b/ f5EiN0MkBgAKRdU2PH4mF+UClFOzxRky/wTK9JUpMoYxMhahCaKsIuPEr2z2p+Yru8mYlybkoRpZ zhm8NJ6Mu1DemiXho4wEoVyYJeBno3wHZb1USZoA5fco09P4nEwAMBSZX8znJqFsiTJFFBnuifIC AAiUxDm8cg6L+TlongB4pmfkigSJSWKmEdeYaeXoyGb68bNT+WIxK5TDTeGIeEzP9LQMjjAXgK9v lkUBJVltmWiR7a0c7e1Z1uZo+b/Z3x5+U/09yHr7VfEm7M+eQYyeWd9s7KwvvRYA9iRamx2zvpVV ALRtBkDl4axP7yAA8gUAtN6c8x6GbF6SxOIMJwuL7OxscwGfay4r6Df7n4Jvyr+GOfeZy+77Vjum Fz+BI0kVM2VF5aanpktEzMwMDpfPZP33EP/jwDlpzcnDLJyfwBfxhehVUeiUCYSJaLuFPIFYkC5k CoR/1eF/GDYnBxl+nWsUaHVfAH2FOVC4SQfIbz0AQyMDJG4/egJ961sQMQrIvrxorZGvc48yev7n +h8LXIpu4UxBIlPm9gyPZHIloiwZo9+EbMECEpAHdKAKNIEuMAIsYA0cgDNwA94gAISASBADlgMu SAJpQASyQT7YAApBMdgBdoNqcADUgXrQBE6CNnAGXARXwA1wCwyAR0AKhsFLMAHegWkIgvAQFaJB qpAWpA+ZQtYQG1oIeUNBUDgUA8VDiZAQkkD50CaoGCqDqqFDUD30I3Qaughdg/qgB9AgNAb9AX2E EZgC02EN2AC2gNmwOxwIR8LL4ER4FZwHF8Db4Uq4Fj4Ot8IX4RvwACyFX8KTCEDICAPRRlgIG/FE QpBYJAERIWuRIqQCqUWakA6kG7mNSJFx5AMGh6FhmBgWxhnjh1mM4WJWYdZiSjDVmGOYVkwX5jZm EDOB+YKlYtWxplgnrD92CTYRm40txFZgj2BbsJexA9hh7DscDsfAGeIccH64GFwybjWuBLcP14y7 gOvDDeEm8Xi8Kt4U74IPwXPwYnwhvgp/HH8e348fxr8nkAlaBGuCDyGWICRsJFQQGgjnCP2EEcI0 UYGoT3QihhB5xFxiKbGO2EG8SRwmTpMUSYYkF1IkKZm0gVRJaiJdJj0mvSGTyTpkR3IYWUBeT64k nyBfJQ+SP1CUKCYUT0ocRULZTjlKuUB5QHlDpVINqG7UWKqYup1aT71EfUp9L0eTM5fzl+PJrZOr kWuV65d7JU+U15d3l18unydfIX9K/qb8uAJRwUDBU4GjsFahRuG0wj2FSUWaopViiGKaYolig+I1 xVElvJKBkrcST6lA6bDSJaUhGkLTpXnSuLRNtDraZdowHUc3pPvTk+nF9B/ovfQJZSVlW+Uo5Rzl GuWzylIGwjBg+DNSGaWMk4y7jI/zNOa5z+PP2zavaV7/vCmV+SpuKnyVIpVmlQGVj6pMVW/VFNWd qm2qT9QwaiZqYWrZavvVLquNz6fPd57PnV80/+T8h+qwuol6uPpq9cPqPeqTGpoavhoZGlUalzTG NRmabprJmuWa5zTHtGhaC7UEWuVa57VeMJWZ7sxUZiWzizmhra7tpy3RPqTdqz2tY6izWGejTrPO E12SLls3Qbdct1N3Qk9LL1gvX69R76E+UZ+tn6S/R79bf8rA0CDaYItBm8GooYqhv2GeYaPhYyOq kavRKqNaozvGOGO2cYrxPuNbJrCJnUmSSY3JTVPY1N5UYLrPtM8Ma+ZoJjSrNbvHorDcWVmsRtag OcM8yHyjeZv5Kws9i1iLnRbdFl8s7SxTLessH1kpWQVYbbTqsPrD2sSaa11jfceGauNjs86m3ea1 rakt33a/7X07ml2w3Ra7TrvP9g72Ivsm+zEHPYd4h70O99h0dii7hH3VEevo4bjO8YzjByd7J7HT SaffnVnOKc4NzqMLDBfwF9QtGHLRceG4HHKRLmQujF94cKHUVduV41rr+sxN143ndsRtxN3YPdn9 uPsrD0sPkUeLx5Snk+cazwteiJevV5FXr7eS92Lvau+nPjo+iT6NPhO+dr6rfS/4Yf0C/Xb63fPX 8Of61/tPBDgErAnoCqQERgRWBz4LMgkSBXUEw8EBwbuCHy/SXyRc1BYCQvxDdoU8CTUMXRX6cxgu LDSsJux5uFV4fnh3BC1iRURDxLtIj8jSyEeLjRZLFndGyUfFRdVHTUV7RZdFS5dYLFmz5EaMWowg pj0WHxsVeyR2cqn30t1Lh+Ps4grj7i4zXJaz7NpyteWpy8+ukF/BWXEqHhsfHd8Q/4kTwqnlTK70 X7l35QTXk7uH+5LnxivnjfFd+GX8kQSXhLKE0USXxF2JY0muSRVJ4wJPQbXgdbJf8oHkqZSQlKMp M6nRqc1phLT4tNNCJWGKsCtdMz0nvS/DNKMwQ7rKadXuVROiQNGRTChzWWa7mI7+TPVIjCSbJYNZ C7Nqst5nR2WfylHMEeb05JrkbssdyfPJ+341ZjV3dWe+dv6G/ME17msOrYXWrlzbuU53XcG64fW+ 649tIG1I2fDLRsuNZRvfbore1FGgUbC+YGiz7+bGQrlCUeG9Lc5bDmzFbBVs7d1ms61q25ciXtH1 YsviiuJPJdyS699ZfVf53cz2hO29pfal+3fgdgh33N3puvNYmWJZXtnQruBdreXM8qLyt7tX7L5W YVtxYA9pj2SPtDKosr1Kr2pH1afqpOqBGo+a5r3qe7ftndrH29e/321/0wGNA8UHPh4UHLx/yPdQ a61BbcVh3OGsw8/rouq6v2d/X39E7Ujxkc9HhUelx8KPddU71Nc3qDeUNsKNksax43HHb/3g9UN7 E6vpUDOjufgEOCE58eLH+B/vngw82XmKfarpJ/2f9rbQWopaodbc1om2pDZpe0x73+mA050dzh0t P5v/fPSM9pmas8pnS8+RzhWcmzmfd37yQsaF8YuJF4c6V3Q+urTk0p2usK7ey4GXr17xuXKp2737 /FWXq2euOV07fZ19ve2G/Y3WHruell/sfmnpte9tvelws/2W462OvgV95/pd+y/e9rp95Y7/nRsD iwb67i6+e/9e3D3pfd790QepD14/zHo4/Wj9Y+zjoicKTyqeqj+t/dX412apvfTsoNdgz7OIZ4+G uEMv/5X5r0/DBc+pzytGtEbqR61Hz4z5jN16sfTF8MuMl9Pjhb8p/rb3ldGrn353+71nYsnE8GvR 65k/St6ovjn61vZt52To5NN3ae+mp4req74/9oH9oftj9MeR6exP+E+Vn40/d3wJ/PJ4Jm1m5t/3 hPP7MjpZfgAADWtJREFUeAHtmnl8VcUVxycbawiByKrBCCIqiwIC4obrB7WloP18EKmiVHCnuGsF VERAqCIouCBILGBRLNBSBCkVEBVBoihYwboABtAgIQkQIQvp93ffzPO95L1H8jH5Q73n8/neM3Pm zNy5Z86de99ijC9+BPwI+BHwI+BHwI+AHwE/An4Efl4RiFuX0amsuqeclNb47S5Zq3pV97j+eH4E 4msiBLUzWrWpiXH9Mf0IJNZECOLi4xNqYlx/zPAItDk+Q+t3DpR8uX3bO+Gtv8zaURM2sWGKSe5y mqmdfqxJTG1oSvILzKEvt5mCdRtMWXHxLzMqVbwqEqcOXcRhEueHKnb/Ke7JdF4J+ZD6Uwb6ufSN mrCNLj7fpF3Zx8QlJpjib3NMXFKiqd+5k6nXrq13bSX78kz2pGkmZ85rP5drrcl5PsDgD8MUuKMm T/RrHDupdp2eXLf4vELCaifNGDvK7GcH/eruEebID4fCYpR6wbmm9RNjTGLjRiZjzAhTt21rs/3h x8N8/IofgWqOQEfGGwavhX3oSjm7hzll/stm93Mzza5pMyokqyaRt3KN2XLNTaa0sFBV02zQ1Sat 32+8sn/wI1BDEShi3AUQF9xhU3p2M+1mTTPbRjxmCtZ+EPO8hZ9tNTsnPWtajbzH80u/d5jJXbzU lJUeidmPdz3dIEPhBmgP+nC2Bf4Kz/D+570U43c39XPhM2x/RlcQfF7G2BCewme1HLC1Rj0IvaEF 7Id34VF81qODgu9jVDrAnXACTITToAu+m2hvSXkU6G5MhwL4BJ6nfS5a52uKmg4nq470wZaBnofP PBkk2H6LGg5ngN47d8DrMB6/PHQFoc9FGPV60QOawLegRXuIPnvRMYX+2pUehTiYQZ9/xerAY7cb 7bre80Bx3QUrYEzx4UNfoMME/+4Y7gd9fZkGmt9yGIf/VrQn+NWn4MULez/qf6Q+BE4E9ZkFk6Ee aK37ga73G3gRptMvk36K9d54DqZ2q+NM2+lTzP71H5o98xfJdFT5bvarpiRP7/rG1GrZwnu/jdWJ ANaifSE8DwqOkul7UJI8Cavx0aQlu6Ev3IVNwQsTbFrEQXAZbFYjNiXpJtDNcCwowVJACfce7Uqa UNGna51D7cugK+gGTsC3FfoDuBkUvP9BKajPHNpHoyWar8ZopwrSGlQ/WRUJvuNQi+Fi1ZGdkAH3 wSe0n4AOE2xjMChZNOdU0LU0h1thLe26rqhCu5L1LdDiK5ZLIKqQDANpfB/6QDLsAd2winEW7e3R QaF+LZW1cCXUgR2QBvL/iPbQWCdhU0z6Ytc6z4SeoLhqnpNA17sGRoDOpeTUeihXdFMYkjYHSr2E bfPkWJOQXN/sfkHJXjkpKyoyeStWBZ2TT9e5Y8pDtP4OvocLueObw3GUlbzbQRehDy0S3TUHQUmu pCwv/a1hsXYbFugY6q+AEmgBpGNvjFZQpkICZOLXEF1eHsfwDdwEF8IXoMBpwWZDE8Y6yY6nBSqB EYyl9mxQwrl5K4CqTwYlqxJGu0YxDIE0xslAy0cLlA7z8fPWgbK78UZSPALa/ZPpo3l3B82zLSjZ IwpjdaLhLVBMdO230r8MHVFIolNpeAk0h6chlcRQwmhtdNOmwATwBH+NPwPk/yCk4X88WrFWgtWF efi1QpeXOzAotqnQADSORLYOoHatm27OF0FyJ2MF4xPf6JILTPIZp5vivbkmf41umsrLgU8+DTrz 61awXL5AEHXRCr5kMAFcGSgaQ3kDZZeAN+CrZCvE9nfro0UPil1c559pG7TzaALaJfrTX7uYxs6F YRRXgHaAq6G85GPogd90WAkHqJ9pnabaulelvJDCPFCidqSu7z+3Uc4DSYHq4OqjA2YzDttMUBJq XjtQV8A+0E4SuiONoi7RuSdDkSpoJc9dKiPu+gM1eyQ2evLoRlCyTqDPMIiarLbbfeja8DaJNxx0 /drRFMMbVEZ6kzTaSSUPgDaS+fiMh8MyohVHrcM6qA/DobxMwk+vDPmg84wNcZiAbQrsg++w6zyS ptDCK3GIb3rtVV75QNZGZ6u0Lt6jzdJK7LBcipd2v22wBMKEoK7HIOKgr22ca/XlLIQC6uRsCrr7 dVHLrNH1eYKxSq0tVCnJJL0DKuz4LH1CLsRr8xaBkl5JwnYKfK+FDHgzbJRyFfq1xqTdSJGZWq5Z CbgXm5vXlWqnj3YpXZ/kuYAKOy6lpptgTpiVCn2VrMtBm8NExncLTjWmuJtFu2yYkDibMNwPSqz6 JG0Cug9IKlwT/rpWN7cLPK/wg1tTZ93pCuhFIWXdALkh9WNcOTHlLF2nMYe262lTRSn5MTeKcvbE 6tzRNmYRyGipnYVPdzjN+v4HvRt0d10Eb4Ckf0CZOYxVYstKDMklLJw7V8ASOCp5JKcEVNhxa1gt UNHjqBtcJRjzv+iVoIR4k/O6hKYaVdw8duBf/oZwnTbYgvPtYOvF9NninJzGdpDyI64eorUZuGSV OXSxQ9zCiyRgSyx68kjWBlT4kcSZ6Cz4K47JoCeFNphI8rk1Hh+h8etQG2MXM6Yz7XWFCFobmSeJ cQnxOnl8Kb9gVVXiee91Urj5M1eMpBtY475IjdbmFlU7hHagUhJFO5BeJfrBG9R1hyuJJJk6YJN/ osrITQEV9Ri8U0M8XNIHTZz7RcZVQIbDmXCq5TZ0AW2T0GPwU+yiSSPbEOuaXWI1tr6uj7NHG7u8 PQmD0ONYO9DDzPF15vcl5VjizicfF/9Y/qm2cT/JdiiKY76167UhTOjj2sLsVanE4+wNEpegXKia 1OHbBYl+9TqwUU+PqOIm6u7mSI56HEryAso7zrblviyA5no+yE879Wa0JHS3G0C9cwwiPaY0RgVh /FfhLBqU5FfAM/AN6AZ5BJTMscTtGLGu2d1AzrfIDqhzVFUepINeJzZCXXiBmAV3JuqRJDR2iu/R xM2vNjtjtLGb2kHcmh9tzCq1a5LeszypiYtd5fsndz3dc94zb4EpK6mwUYUO9LGtdLOJF9rmyt1t QQH3hIT5iIK2bgWhJyghJZnekQM+CvouW9dv+RvLY9tT0W4ntu4VFfNrBtdDH7Uylj64LYI/UW0N mSC5LKCiHt01pzNW8yhe2g0l7pq/ClRNXfoEdgNrkMLWBFbBshCzivnMT9/p6h3tFtBr10UwCGJJ No3F1kFPkTAhKRNgKawCrcEO0Nh6jreDSKJXKYnbUAK1ajoqYZUUpl77k6s0pL4V0I8N2l13T888 Wt83cTgAWgTvA0ZoBxagF/UuoIAvCm2j7HbZ/pR/D7rL/wah4hYw2gKNxnklDA3tFKWs3W0WZDKv sMcaCaG78j3bL3R3sqYfFb5a3A3WcuePLYESYyuJ3evN67ZdN6d2cUmka7kOu2KlHTSicN73aZhp GydxHiVaRLGPdcVFck1AhR0vp3YptMNX34PqNekD6zHY6qAiqbUhDLSGfwQbqrGghF2j8ep36mBq NW9W6aGbDf4Dv5Mler+MuR8QonUmiPqwMN62zySI/cB7pKC1E7gEnIbv7nLjvEK9DG6GRrAEH/cI perJExyVyFcw3nhoICu6HjxEUX2VYJPhaKL3Pu08eq/UYzX46KHcGdu9IFkeUN7R7VJd8WkKdWzb SKvvwXY3eDcAWrvZEtA83wHd0NrNdZ0uTqPw0wc+rZGuRTv+oyoj0wIq6vF+WhQjXcMU50VCDYQ8 S0NrH2f1EOxDIUF1tDaQ523bDKulFGuJvh/VeN46onXNT0Mb2AWzodpFwVBCHODDl2l+43WVOkHd k040LfDN5ufZ3KX/rlQfnCbAXNAOthAOsgj70SugBWgglwwUA8Iibqe0BrzFRmdCmOCjnelGOAIP QC5j75CG0SD7bfh9jo4p+MhXYykJr4ccxtoFSoAPoS1oV3oBnGyyhXPQ34HmoARUIqqsOGuhdc37 0J+CEmIrDMBPiepESTIHlADzII8+Oeh/gnZWfTvyGjqq0K7rVtJKBtD/skDRi6ESVXiJxq65mvJY W5+O3kfy7URnQUtYB+4m0tdN86k/C0kwF3bi/zFar5a3wCG4Hj89Uatd4uPi4hTAuzSy/siSclb3 mCep1bwpP+M+ZbL/8ozZNVXXVzkhiKVwDd4DQMmZDwfhbRgCl9JehI4kEzC+DLrTl0ZyoK/ae4AW U8FrDFq4hXAO7e4xSdWTZRzVR4kdJvjqHGfALPgCGoAWaD3cAb3LzXUxtntAi78CNoMn+GnuvUCP fSVCCSjxR4L+tyBbUKgreQfBQNB4ioluVj2Kb4brwInadA2vOEOIfonyU6B2xUWia1FdBGNNcmku /eAta9f1bgBtIL1oL0SHyu1UBoOSWq8cneAwaB6d8Q/dxdwcdc5I4uYTKcFdm9bRkzhXKCsrG055 YunBg7W+vu8Rk/vGctcU1KkXnmda3j7UZD851RS8qxsvsvCH7+z2C2anR271rb+kCNhXglokqRK2 xiWYsDoTSZuB0m53XuGnWzryr60G/I0wIalJmtGHrP3rskzO3PnmyOHYc+O/squ7frj6fMbxxY+A HwE/An4E/Aj4EfAj4EfAj4AfAT8Cv+oI/B8/Rn4Dn+WGsQAAAABJRU5ErkJggg== --_005_190B7B562346CB49812CC19EA44CFA9602F3758DOCDAGMBX01overs_ Content-Type: image/png; name="image003.png" Content-Description: image003.png Content-Disposition: inline; filename="image003.png"; size=5210; creation-date="Tue, 22 Mar 2016 22:01:53 GMT"; modification-date="Tue, 22 Mar 2016 22:01:53 GMT" Content-ID: Content-Transfer-Encoding: base64 iVBORw0KGgoAAAANSUhEUgAAAKwAAAAeCAYAAACxM/WmAAAABGdBTUEAALGOfPtRkwAAACBjSFJN AACHDwAAjA8AAP1SAACBQAAAfXkAAOmLAAA85QAAGcxzPIV3AAAKL2lDQ1BJQ0MgUHJvZmlsZQAA SMedlndUVNcWh8+9d3qhzTDSGXqTLjCA9C4gHQRRGGYGGMoAwwxNbIioQEQREQFFkKCAAaOhSKyI YiEoqGAPSBBQYjCKqKhkRtZKfHl57+Xl98e939pn73P32XuftS4AJE8fLi8FlgIgmSfgB3o401eF R9Cx/QAGeIABpgAwWempvkHuwUAkLzcXerrICfyL3gwBSPy+ZejpT6eD/0/SrFS+AADIX8TmbE46 S8T5Ik7KFKSK7TMipsYkihlGiZkvSlDEcmKOW+Sln30W2VHM7GQeW8TinFPZyWwx94h4e4aQI2LE R8QFGVxOpohvi1gzSZjMFfFbcWwyh5kOAIoktgs4rHgRm4iYxA8OdBHxcgBwpLgvOOYLFnCyBOJD uaSkZvO5cfECui5Lj25qbc2ge3IykzgCgaE/k5XI5LPpLinJqUxeNgCLZ/4sGXFt6aIiW5paW1oa mhmZflGo/7r4NyXu7SK9CvjcM4jW94ftr/xS6gBgzIpqs+sPW8x+ADq2AiB3/w+b5iEAJEV9a7/x xXlo4nmJFwhSbYyNMzMzjbgclpG4oL/rfzr8DX3xPSPxdr+Xh+7KiWUKkwR0cd1YKUkpQj49PZXJ 4tAN/zzE/zjwr/NYGsiJ5fA5PFFEqGjKuLw4Ubt5bK6Am8Kjc3n/qYn/MOxPWpxrkSj1nwA1yghI 3aAC5Oc+gKIQARJ5UNz13/vmgw8F4psXpjqxOPefBf37rnCJ+JHOjfsc5xIYTGcJ+RmLa+JrCdCA ACQBFcgDFaABdIEhMANWwBY4AjewAviBYBAO1gIWiAfJgA8yQS7YDApAEdgF9oJKUAPqQSNoASdA BzgNLoDL4Dq4Ce6AB2AEjIPnYAa8AfMQBGEhMkSB5CFVSAsygMwgBmQPuUE+UCAUDkVDcRAPEkK5 0BaoCCqFKqFaqBH6FjoFXYCuQgPQPWgUmoJ+hd7DCEyCqbAyrA0bwwzYCfaGg+E1cBycBufA+fBO uAKug4/B7fAF+Dp8Bx6Bn8OzCECICA1RQwwRBuKC+CERSCzCRzYghUg5Uoe0IF1IL3ILGUGmkXco DIqCoqMMUbYoT1QIioVKQ21AFaMqUUdR7age1C3UKGoG9QlNRiuhDdA2aC/0KnQcOhNdgC5HN6Db 0JfQd9Dj6DcYDIaG0cFYYTwx4ZgEzDpMMeYAphVzHjOAGcPMYrFYeawB1g7rh2ViBdgC7H7sMew5 7CB2HPsWR8Sp4sxw7rgIHA+XhyvHNeHO4gZxE7h5vBReC2+D98Oz8dn4Enw9vgt/Az+OnydIE3QI doRgQgJhM6GC0EK4RHhIeEUkEtWJ1sQAIpe4iVhBPE68QhwlviPJkPRJLqRIkpC0k3SEdJ50j/SK TCZrkx3JEWQBeSe5kXyR/Jj8VoIiYSThJcGW2ChRJdEuMSjxQhIvqSXpJLlWMkeyXPKk5A3JaSm8 lLaUixRTaoNUldQpqWGpWWmKtKm0n3SydLF0k/RV6UkZrIy2jJsMWyZf5rDMRZkxCkLRoLhQWJQt lHrKJco4FUPVoXpRE6hF1G+o/dQZWRnZZbKhslmyVbJnZEdoCE2b5kVLopXQTtCGaO+XKC9xWsJZ smNJy5LBJXNyinKOchy5QrlWuTty7+Xp8m7yifK75TvkHymgFPQVAhQyFQ4qXFKYVqQq2iqyFAsV TyjeV4KV9JUCldYpHVbqU5pVVlH2UE5V3q98UXlahabiqJKgUqZyVmVKlaJqr8pVLVM9p/qMLkt3 oifRK+g99Bk1JTVPNaFarVq/2ry6jnqIep56q/ojDYIGQyNWo0yjW2NGU1XTVzNXs1nzvhZei6EV r7VPq1drTltHO0x7m3aH9qSOnI6XTo5Os85DXbKug26abp3ubT2MHkMvUe+A3k19WN9CP16/Sv+G AWxgacA1OGAwsBS91Hopb2nd0mFDkqGTYYZhs+GoEc3IxyjPqMPohbGmcYTxbuNe408mFiZJJvUm D0xlTFeY5pl2mf5qpm/GMqsyu21ONnc332jeaf5ymcEyzrKDy+5aUCx8LbZZdFt8tLSy5Fu2WE5Z aVpFW1VbDTOoDH9GMeOKNdra2Xqj9WnrdzaWNgKbEza/2BraJto22U4u11nOWV6/fMxO3Y5pV2s3 Yk+3j7Y/ZD/ioObAdKhzeOKo4ch2bHCccNJzSnA65vTC2cSZ79zmPOdi47Le5bwr4urhWuja7ybj FuJW6fbYXd09zr3ZfcbDwmOdx3lPtKe3527PYS9lL5ZXo9fMCqsV61f0eJO8g7wrvZ/46Pvwfbp8 Yd8Vvnt8H67UWslb2eEH/Lz89vg98tfxT/P/PgAT4B9QFfA00DQwN7A3iBIUFdQU9CbYObgk+EGI bogwpDtUMjQytDF0Lsw1rDRsZJXxqvWrrocrhHPDOyOwEaERDRGzq91W7109HmkRWRA5tEZnTdaa q2sV1iatPRMlGcWMOhmNjg6Lbor+wPRj1jFnY7xiqmNmWC6sfaznbEd2GXuKY8cp5UzE2sWWxk7G 2cXtiZuKd4gvj5/munAruS8TPBNqEuYS/RKPJC4khSW1JuOSo5NP8WR4ibyeFJWUrJSBVIPUgtSR NJu0vWkzfG9+QzqUvia9U0AV/Uz1CXWFW4WjGfYZVRlvM0MzT2ZJZ/Gy+rL1s3dkT+S453y9DrWO ta47Vy13c+7oeqf1tRugDTEbujdqbMzfOL7JY9PRzYTNiZt/yDPJK817vSVsS1e+cv6m/LGtHlub CyQK+AXD22y31WxHbedu799hvmP/jk+F7MJrRSZF5UUfilnF174y/ariq4WdsTv7SyxLDu7C7OLt GtrtsPtoqXRpTunYHt897WX0ssKy13uj9l4tX1Zes4+wT7hvpMKnonO/5v5d+z9UxlfeqXKuaq1W qt5RPXeAfWDwoOPBlhrlmqKa94e4h+7WetS212nXlR/GHM44/LQ+tL73a8bXjQ0KDUUNH4/wjowc DTza02jV2Nik1FTSDDcLm6eORR67+Y3rN50thi21rbTWouPguPD4s2+jvx064X2i+yTjZMt3Wt9V t1HaCtuh9uz2mY74jpHO8M6BUytOdXfZdrV9b/T9kdNqp6vOyJ4pOUs4m3924VzOudnzqeenL8Rd GOuO6n5wcdXF2z0BPf2XvC9duex++WKvU++5K3ZXTl+1uXrqGuNax3XL6+19Fn1tP1j80NZv2d9+ w+pG503rm10DywfODjoMXrjleuvyba/b1++svDMwFDJ0dzhyeOQu++7kvaR7L+9n3J9/sOkh+mHh I6lH5Y+VHtf9qPdj64jlyJlR19G+J0FPHoyxxp7/lP7Th/H8p+Sn5ROqE42TZpOnp9ynbj5b/Wz8 eerz+emCn6V/rn6h++K7Xxx/6ZtZNTP+kv9y4dfiV/Kvjrxe9rp71n/28ZvkN/NzhW/l3x59x3jX +z7s/cR85gfsh4qPeh+7Pnl/eriQvLDwG/eE8/s3BCkeAAAJqklEQVR4Xu2cCZBcRR3Gx/tCxQOP 8iIhCsYkBDAYDGiCHAqhRCw8gkWpiBGRUlCEBIiABARCcQTU4pIEOQoVFJFIELCIIbvJhpAbyO5m 2YRNJGzOzWYJu9t+v575Jz1v+s1OtiTMK+ar+s1M/7tfz8zr7/X1Zjc3Z+8hbrczcNjmXE1VI+dc ZnhVDFs/eMTLhXNVUxUoZoxq5VUx7NwhI3sL56qmKlDMGNVKzbA1RY1RrfTLsHWfPMAtGHOsW3Tc N9zir37bPTnqKFe3z/7RsjFqhq0uxYxRrVRm2AFD3dJxp7i10+50nc82OtfTo2OL1bOty2149HG3 /HunxesIqBm2uqTmywzlDTtwmGs6Z5Lb1tziNs2ucy2Tr3TLTx7ve9VlJ/3AtVxyhetYvEz1FGvD Y7PcvOGj4nWKmmGrS2qyzJBq2IVfPsF1LFnmNjcs8K9jZYzGsya6nq2dqm+n6IkbDjwsWr5m2FdM HxfDxbt9qkKpuTJD1LBNv7zA9XR1ubW336256bCS/BiLjx/nejq3qc6d2jRnrp9OJMu+Rgz7ZrG3 +JBP7R7dJtSqueN9qkKpqTJDiWFXXX2D4s69cM99RfFKaPzFef7YUI1nn19S7jViWHo6zPNvn9o9 qsSw+4hbxATxIzFDzRQ1RzVSZNiWyVMUc35eyk5AmFcpm+obfB2mzsbmkjI1w75iqrSH/Zn4rrhU 3KpmipqjGtlh2GfG/9S53l4P21WhwXaFp089Q/UWa+HRXysqU4Fh3yQOEkeKz4jXif+HqIf6qHeE 4H360rvEaPF+n8rLPt/R4rPiLSKpSgz7ETFGjBLvJdCH9hAjBZ//UwQSqtSwewne732gJoqaoxrx hp0/8nD38oaNSju3fuajRebaVZjzbn+x3ddlajr3wqIyfRj2x+JFwYk3GsVXhOlWQfxunyrVbwT5 DH2mk8RqEdbL+4wToWhs8q4RJ4iNhbSZ4GTxggjr2SROFyZMGuYD9Zk+IWaIMJ/b1Xze2ILp7YLj t4nwmCcECy1TmmF/KHoEn/NgAqHURJnBG3bdfQ/odV5sW4Xm6g/tDz1SqC2v1VN/X5RfxrCTBCd8 q7hBnC3uEpxssIagV6IcDZDs3ehFWwT5hxKQuAhI875/FheLP4luQTxsYDPsYwITYZIlgvccK8jD 6FMEQ+tUwY95iH9LoEsEx1vZv4pTBGIRZhfOXHGeuEg0FWJ1IvxOrxczBXlrxbWCC/LpQmypsJEi ZtjTBDHO1ecIJKUmygw5hmu7EdC9Zcsu3bFKo3XKdb4+E7sNYX6KYT8tMBAGYTgNRS/ISf+voLeh EVcVYseIUAyZxFcIzPsBwQVA3WEvjRjSKbtSUCcywwJG21OYSBNnihDKLqBw+E+bEkwTxLkQ30Cg oHeIeYI8LlQTc01izYKh3MR5eEqQ93UCUtKwZtZ1gilQVGqizJBbc9sdes5r46wniozVX5onXlSo MS/eI8xPMeyVgpMbDp2hZgnybQi/TJC+2ad2ih6POD0XoheMlTP9S5B/iE/tNOwG8U4CgeYI8o7y qZ2ih+O4MB4zLMP9S4KL58MEEuJC4BjMafqPIMZUJKlTBVMWFk8oNGxo1qEiVWqizJDb3r5ez3m1 3TK9yFj95dnTf16oMa8KpwTMxzjByR7TNFGQf71P5XKDBWnmk9ZT8bxGUP9HCUj3CMqxjYOJkkwX 5J8hkBn2QZ8qll1UGO7vgouBOmKLQuKUDQ17hCDW4FOl4vMzGlCGkYELAYOTZoHWl8yw/yg8w/mi rNREmYGHHWJbKzRWf+HOV6gVZ04oyk8xLMMyJzitN/i+IP8vPpXXfEHsCz6Vy31JkP6nT+VlPXNf WC9lhmX4T4ph+A/CTGS0istFOH2IGfY7gtj9PhUXUxnKcPwHC68hnD6kyQwLHYVn5tdlza4mygw8 7FDzpMlFxuovK1VPqAWjjy3KTzHsMsEJtqE5KVs43e5Tedlwb9MIhn3StvhBswWx6wTzwTRs9VzO sKb3CHYQeF8WPZQH5pRmrJhhOYYY05A0sbCizL6CBZrV/VbRl8ywTCkGCUYJ0uUukBJTVDM87Pjp VcvFlxcZq7+03TytUKNzXc+tKslPMSyrdk4ud19iulGQz9BuogdieH5OcCt0vWDuGa6y7xQcZ0N+ UkwdMJfts6YZlt6VOSZlk8Lstv11IAEpZtj9BDGmMbbIC2UGZeHJdAA6CzGOTYqRBZPScyMzrC3C BgrbCvsmgZjUTJmBh7XCa9W1vysxV3/YVDevUKNzrVdNLclPMaztBCwUbyQQiNUx2zKxhrNe5MLC M9thoeg9ibN4Sc41SSenFWmGZZOdOLsTMbOxHUV+OcMiG0nCUcDEdhh5bL2ZbD7KVlxStmthW2Zm WL6DicUnMXZY+A4lUjNlBh7qhNe6e+8vMdeuUj94hOvdvt3X1711q5t3wKElZVIMi0kxKyeX3pYf jmAoGt62e8LpgImGJ2974Zk7T6HeJhgiybtJ2I9R6FnvEMSZ55qZy00JFgnyfitYFCG2o+i9+U5t wvZEbVGIUZiX250smxZwAdLrMTJwB+tMwWjB9xgiTIcJ6mbezDye+nnPCwT1sAvA8ShmWOpfLoiT XyI1VWbg4Ubh1dm0ssRcu0r4A5jWK66JlkkxLOKujS06gHL2ms1zhuWkMKT1vosJRIRhbG4IthIH 7qJx58lUzrBsvNvQD7awsdfh/iyfK7xjF27Xsc/KjRDi4Xdk+D9RJPUTYeXtJgqv+R7sJZtihkW2 TwzJLbkSU1QzPIwTefX2+j99iZmsIgYMdVufWeGr6li0JPUmRBnDIhYX4wW3XR8RbLQzJ4ttHZlo IBZgNqzHxAr+XPGAYJj+mzhLJPda+TUTdR3nU6Vi3kw99wrqeUgwlH9MJMXvFtg9YMGXNMr+4mrB LVq2yH4tGFXSxEVHPQ8LLt6rBJ81FO/BZ0/GEbemyaOHL5KaKzPwsIfoEF5tN02LmqwSms75la+D 3xI8+fkjo2WgD8PWtJulJssM9oEvE1785cD8Q46IGq0cC754jOvu6HDdm7eU/DorSc2w1SU1e2aw D0wvmx/LJVb5dYOGR80Wo+HgMW7byhbX9Xxbn2aFmmGrS2ryzLBDSgwSrcKr/cGZrn7fg6KGC1k0 9kS/17rx8dmuYcToaJkkNcNWl9TcmaFICuwl/ih6hevUAsr/2Xbk77KeOnysWzv9LvdS25qS37v2 Re1fFVWX1NSZISplDBATBH/v06xF1BZ60PYZD/v/PdC1+nnXsXS5vwVbv1/fvXAJtX8GV1XCCNnA 5f4HBZVd3tFCWocAAAAASUVORK5CYII= --_005_190B7B562346CB49812CC19EA44CFA9602F3758DOCDAGMBX01overs_--