Return-path: Envelope-to: overstock@transocean.com Delivery-date: Mon, 21 Mar 2016 17:43:23 -0700 Received: from c-relay.overstock.com ([173.241.144.32]:28234) by vps.transocean.com with esmtps (TLSv1:DHE-RSA-AES256-SHA:256) (Exim 4.86_1) (envelope-from ) id 1aiAPm-0006Q4-BC; Mon, 21 Mar 2016 17:43:23 -0700 Received: from omdlpemail03 (om-nets0102-sdx.overstock.com [10.4.9.7]) by c-relay.overstock.com (Postfix) with ESMTP id 0ACFD2C55D4B; Mon, 21 Mar 2016 18:42:13 -0600 (MDT) Received: from omdlpemail03.overstock.com (omdlpemail03.overstock.com [127.0.0.1]) by omdlpemail03.overstock.com (Service) with ESMTP id 0881144126E; Mon, 21 Mar 2016 18:42:13 -0600 (MDT) Received: from OCCASHUB01.overstock.com (unknown [10.4.46.136]) by omdlpemail03.overstock.com (Service) with ESMTP id BF18C440F4B; Mon, 21 Mar 2016 18:42:12 -0600 (MDT) Received: from OCDAGMBX06.overstock.com ([169.254.4.26]) by OCCASHUB01.overstock.com ([10.4.46.136]) with mapi id 14.03.0158.001; Mon, 21 Mar 2016 18:42:12 -0600 From: Christina Cabiles To: "'louk@transocean.com'" CC: CS PL Team , McKell Barber , "overstock@transocean.com" , Christina Cabiles , Brandon Butterfield Subject: RE: Urgent request for assistance with order# 167622646 for item#17840280 ref#160318-010271 Thread-Topic: Urgent request for assistance with order# 167622646 for item#17840280 ref#160318-010271 Thread-Index: AdGC3BxdEH1SHY1hRO2r5UhYNe0rowAn5S9QABX0LHA= Importance: high X-Priority: 1 Date: Tue, 22 Mar 2016 00:42:11 +0000 Message-ID: <0025D5A42923B74C92D5FC119A4959D608E1D26B@OCDAGMBX06.overstock.com> References: <0025D5A42923B74C92D5FC119A4959D608E13E6E@OCDAGMBX06.overstock.com> <20D4155C598940B6BD0480CB73442AB9@TO.Local> In-Reply-To: <20D4155C598940B6BD0480CB73442AB9@TO.Local> Accept-Language: en-US Content-Language: en-US X-MS-Has-Attach: yes X-MS-TNEF-Correlator: x-originating-ip: [10.4.108.254] Content-Type: multipart/related; boundary="_004_0025D5A42923B74C92D5FC119A4959D608E1D26BOCDAGMBX06overs_"; type="multipart/alternative" MIME-Version: 1.0 X-Spam-Status: No, score=1.4 X-Spam-Score: 14 X-Spam-Bar: + X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Hello Thank you for your help, I appreciate it. Your PCA McKell is looped in with this email and will be able to assist with making the necessary corrections. I have assured the customer we are working on the issue. As soon as it is resolved, please let me know so I can ensure the customer receives the correct size. [...] Content analysis details: (1.4 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- -0.0 RCVD_IN_DNSWL_NONE RBL: Sender listed at http://www.dnswl.org/, no trust [173.241.144.32 listed in list.dnswl.org] 0.6 URG_BIZ BODY: Contains urgent matter -0.0 SPF_PASS SPF: sender matches SPF record -0.0 RP_MATCHES_RCVD Envelope sender domain matches handover relay domain 0.0 HTML_MESSAGE BODY: HTML included in message 0.8 BAYES_50 BODY: Bayes spam probability is 40 to 60% [score: 0.4999] X-Spam-Flag: NO --_004_0025D5A42923B74C92D5FC119A4959D608E1D26BOCDAGMBX06overs_ Content-Type: multipart/alternative; boundary="_000_0025D5A42923B74C92D5FC119A4959D608E1D26BOCDAGMBX06overs_" --_000_0025D5A42923B74C92D5FC119A4959D608E1D26BOCDAGMBX06overs_ Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: quoted-printable Hello Thank you for your help, I appreciate it. Your PCA McKell is looped in wit= h this email and will be able to assist with making the necessary correctio= ns. I have assured the customer we are working on the issue. As soon as i= t is resolved, please let me know so I can ensure the customer receives the= correct size. Thank you Tina C. Partner Liaison Customer Service 866-256-3108 [Description: logo] From: Lou Koprivec [mailto:louk@transocean.com] Sent: Monday, March 21, 2016 8:37 AM To: Christina Cabiles Cc: CS PL Team; McKell Barber; overstock@transocean.com Subject: RE: Urgent request for assistance with order# 167622646 for item#1= 7840280 ref#160318-010271 Christina, It appears that there may be a back cross-reference in the Overstock.com sy= stem. I have attached the files we received . The 4th and 5th digits of o= ur item number are the size code. 1S =3D 12x20 2S =3D 20x20 The size code for the Dots Marine pillow is 1S which means it is a 12x20 pi= llow although the description says it is a 20x20 pillow. Please let us know if you need us to do anything to help resolve this. Lou Koprivec Vice President of Operations Trans-Ocean Import Co., Inc. 1 Barker Avenue | 3rd flr | White Plains, NY 10601 914.949.5656 x126 | 914.949.5694 fax louk@transocean.com Confidentiality Notification: If you are not the intended recipient, please= do not disclose, disseminate, copy, distribute or take any action in relia= nce on the contents of this electronic transmission. If you have received = this electronic transmission in error, please notify us by telephone and im= mediately delete this message. As E-mail transmissions cannot be guaranteed= secure or error-free the sender does not accept any liability for errors o= r omissions in the contents of this message, which arise because of electro= nic transmission. Any documents accompanying this electronic transmission a= nd the information contained herein belong to the sender and are privileged= and intended only for the use of the individual(s) named above. ________________________________ From: Christina Cabiles [mailto:christina.cabiles@overstock.com] Sent: Sunday, March 20, 2016 3:12 PM To: 'overstock@transocean.com' Cc: CS PL Team; Christina Cabiles; McKell Barber Subject: Urgent request for assistance with order# 167622646 for item#17840= 280 ref#160318-010271 Importance: High Hello This customer contacted us stating that for this order as well as their pre= vious orders 167382482 and 167122= 196 they received the incorrect item. Customer stated the item they receive= d measured 12x20 not 20x20 as indicated onsite. Please advise whether or n= ot the customer received the incorrect item or if the measurements need to = be updated onsite. Thank you Tina C. Partner Liaison Customer Service 866-256-3108 [Description: logo] ________________________________ CONFIDENTIALITY NOTICE: This message is intended only for the use and revie= w of the individual or entity to which it is addressed and may contain info= rmation that is privileged and confidential. If the reader of this message = is not the intended recipient, or the employee or agent responsible for del= ivering the message solely to the intended recipient, you are hereby notifi= ed that any dissemination, distribution or copying of this communication is= strictly prohibited. If you have received this communication in error, ple= ase notify sender immediately by telephone or return email. Thank you. ________________________________ CONFIDENTIALITY NOTICE: This message is intended only for the use and revie= w of the individual or entity to which it is addressed and may contain info= rmation that is privileged and confidential. If the reader of this message = is not the intended recipient, or the employee or agent responsible for del= ivering the message solely to the intended recipient, you are hereby notifi= ed that any dissemination, distribution or copying of this communication is= strictly prohibited. If you have received this communication in error, ple= ase notify sender immediately by telephone or return email. Thank you. --_000_0025D5A42923B74C92D5FC119A4959D608E1D26BOCDAGMBX06overs_ Content-Type: text/html; charset="us-ascii" Content-Transfer-Encoding: quoted-printable

Hello

Thank you for your hel= p, I appreciate it.  Your PCA McKell is looped in with this email and = will be able to assist with making the necessary corrections.  I have = assured the customer we are working on the issue.  As soon as it is resolved, please let me know so I can ensure the customer= receives the correct size.

 

Thank you

 

Tina C.

Partner Liaison
Customer Service
866-256-3108

3D"Description:

 

 

 

From: Lou Ko= privec [mailto:louk@transocean.com]
Sent: Monday, March 21, 2016 8:37 AM
To: Christina Cabiles
Cc: CS PL Team; McKell Barber; overstock@transocean.com
Subject: RE: Urgent request for assistance with order# 167622646 for= item#17840280 ref#160318-010271

 

Christina,

It appears that there may be= a back cross-reference in the Overstock.com system.  I have attached = the files we received .  The 4th and 5th digits of our item number are the size code. 

 

1S =3D 12x20  

2S =3D 20x20   &nb= sp;

 

The size code for the Dots M= arine pillow is 1S which means it is a 12x20 pillow although the descriptio= n says it is a 20x20 pillow.    

 

Please let us know if you ne= ed us to do anything to help resolve this. 

 

Lou Koprivec

Vice President of Operations

Trans-Ocean Import Co., Inc.=

1 Barker Avenue | 3rd flr | = White Plains, NY 10601

914.949.5656 x126 | 914= .949.5694 fax

louk@transocean.com

 

Confidentiality Notificat= ion: If you are not the intended recipie= nt, please do not disclose, disseminate, copy, distribute or take any act= ion in reliance on the contents of this electronic transmission.  If y= ou have received this electronic transmission in error, please notify us by= telephone and immediately delete this message. As E-mail transmissions cannot be guaranteed secure or error-free the send= er does not accept any liability for errors or omissions in the contents of= this message, which arise because of electronic transmission. Any document= s accompanying this electronic transmission and the information contained herein belong to the sender and are privileg= ed and intended only for the use of the individual(s) named above.

From: Christ= ina Cabiles [mailto:christina.cabiles@overstock.com]
Sent: Sunday, March 20, 2016 3:12 PM
To: 'overstock@transocean.com'
Cc: CS PL Team; Christina Cabiles; McKell Barber
Subject: Urgent request for assistance with order# 167622646 for ite= m#17840280 ref#160318-010271
Importance: High

 

Hello

This customer contacted us stating that for this ord= er as well as their previous orders 167382482 and 167122196 they received the incorrect item. Customer stated the item t= hey received measured 12x20 not 20x20 as indicated onsite.  Please adv= ise whether or not the customer received the incorrect item or if the measu= rements need to be updated onsite.

 

Tina C.

Partner Liaison
Customer Service
866-256-3108

3D"De=

 

 


CONFIDENTIALITY NOTICE: This message is intended only for the use and revie= w of the individual or entity to which it is addressed and may contain info= rmation that is privileged and confidential. If the reader of this message = is not the intended recipient, or the employee or agent responsible for delivering the message solely to the= intended recipient, you are hereby notified that any dissemination, distri= bution or copying of this communication is strictly prohibited. If you have= received this communication in error, please notify sender immediately by telephone or return email. Than= k you.



CONFIDENTIALITY NOTICE: This message is intended only for the use and revie= w of the individual or entity to which it is addressed and may contain info= rmation that is privileged and confidential. If the reader of this message = is not the intended recipient, or the employee or agent responsible for delivering the message solely to the= intended recipient, you are hereby notified that any dissemination, distri= bution or copying of this communication is strictly prohibited. If you have= received this communication in error, please notify sender immediately by telephone or return email. Than= k you.
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