Return-Path: Delivered-To: niss@transocean.com Received: from vps.transocean.com by vps.transocean.com with LMTP id kBvoDCPs3FlkKwAAInt2oQ for ; Tue, 10 Oct 2017 08:49:55 -0700 Return-path: Envelope-to: niss@transocean.com Delivery-date: Tue, 10 Oct 2017 08:49:55 -0700 Received: from out3.pod6.iad1.zdsys.com ([192.161.153.102]:38221) by vps.transocean.com with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.89) (envelope-from ) id 1e1wmp-0002z5-MM for niss@transocean.com; Tue, 10 Oct 2017 08:49:54 -0700 Received: from zendesk.com (work5.pod6.iad1.zdsys.com [10.112.38.15]) by out3.pod6.iad1.zdsys.com (Postfix) with ESMTP id DA901216B025 for ; Tue, 10 Oct 2017 15:48:56 +0000 (UTC) Date: Tue, 10 Oct 2017 15:48:56 +0000 From: Hightail Reply-To: Hightail To: niss Message-ID: In-Reply-To: Subject: Re: Hightail Support Call / Proposed Resolution Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_59dcebe8d6a23_79af3fbd37acb988485671"; charset=utf-8 Content-Transfer-Encoding: 7bit X-Auto-Response-Suppress: All Auto-Submitted: auto-generated X-Mailer: Zendesk Mailer X-Delivery-Context: event-id-389935262367 X-Zendesk-From-Account-Id: 50e6349 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=zendesk.com; q=dns/txt; s=zendesk1; t=1507650536; bh=ovHHL7mRhdkeb+PZ60kquYaLn+gs00uKOVDk4V5Ls/Q=; h=date:from:reply-to:to:message-id:in-reply-to:subject:mime-version:content-type:content-transfer-encoding; b=xKOCaJOG6ZE5b3I0QvyTbGzvpcrju4kY3eVoC5cqakFiFZ45cJbDnhJar2QJaMcOYkezVG7kl3bqtuzLk6Os41atM2mdcBe7qtl94GD4fr5IROe+VYsKwFPn0jUeqOClpEs3/9BVVL8K9w9+pizYIOPFGCodOCzHV+8opgUxR70= X-CMAE-Score: 0 X-CMAE-Analysis: v=2.1 cv=TYVrzkkh c=1 sm=1 tr=0 a=KGQlPbg+VFUd4rcGPR98rQ==:117 a=L9H7d07YOLsA:10 a=9cW_t1CCXrUA:10 a=s5jvgZ67dGcA:10 a=KiCxJD0x+Pe5VASQKmYoJrcyuOo=:19 a=IkcTkHD0fZMA:10 a=ZZnuYtJkoWoA:10 a=A-Ay9Xv3AAAA:8 a=cQYKRRMmAAAA:8 a=KIxNAp5lAAAA:8 a=8W_sUwVRAHatIFA0PvgA:9 a=m5Z2zBRWrZ0ltSiZ:21 a=dveUMQFY3PuTFYZJ:21 a=QEXdDO2ut3YA:10 a=ik6PXcR07FMA:10 a=ZjEUj0_cAAAA:8 a=acYICMYXAAAA:8 a=SSmOFEACAAAA:8 a=SLYcxVqJ5KG9zgeXuAkA:9 a=BmLuYTZCDkfzItGG:21 a=LEv0s203CmHzQ6os:21 a=EOnT-QlnExA7xS6V:21 a=_W_S_7VecoQA:10 a=frz4AuCg-hUA:10 a=p403mkujtbAA:10 a=6bteK_4jVvINRGNaD2Td:22 a=3q0zHOvDcjpQjVrlxx-D:22 a=1aELr-nGRLAVtyVJI96q:22 a=-iG6skVtaK6a52EguK5b:22 X-Spam-Status: No, score=-1.9 X-Spam-Score: -18 X-Spam-Bar: - X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: ## Please do not write below this line ## Your ticket (615305) has been updated with the proposed resolution below. If you have further questions, please reply back to this email. Let us know how we are doing by completing this 3 second satisfaction survey: [...] Content analysis details: (-1.9 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: transocean.com] -0.0 SPF_PASS SPF: sender matches SPF record 0.0 T_SPF_HELO_TEMPERROR SPF: test of HELO record failed (temperror) 0.0 URI_TRY_3LD URI: "Try it" URI, suspicious hostname 0.0 HTML_FONT_LOW_CONTRAST BODY: HTML font color similar or identical to background 0.0 HTML_MESSAGE BODY: HTML included in message -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0000] -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid 0.0 T_REMOTE_IMAGE Message contains an external image X-Spam-Flag: NO ----==_mimepart_59dcebe8d6a23_79af3fbd37acb988485671 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable ## Please do not write below this line ## Your ticket (615305) has been updated with the proposed resolution below.= If you have further questions, please reply back to this email. = Let us know how we are doing by completing this 3 second satisfaction sur= vey: How would you rate the support you received? You can copy the following URL into your browser to rate: https://hightail.zendesk.com/requests/615305/satisfaction/new/KAroLLSNw= CECQqqsgcvWK2Znn?locale=3D1 If you are not entirely happy with the support you received, please conta= ct our management team at bedelighted@hightail.zendesk.com. = Proposed Resolution: ---------------------------------------------- Gabriel Bailey, Oct 10, 8:48 AM PDT Hello this is Gabriel with email confirmation stating that the account un= der debra@transocean.com has been cancelled and moved to our Free Lite ac= count. The last charge of 29.98 has been reversed and should be seen back= in your account within the next 3-5 business days. If you have any quest= ions or concerns feel free to message me here. Shortly after you receive this message you will receive a survey based on= my performance during the call. If you want it would be great if you fil= led that out for me because it helps improve our customer support. Thank = you again. Thank you, Gabriel Bailey Customer Support, Hightail=E2=84=A2 Want a better way to collaborate on creative projects? Check out https://hightailspaces.com/ ---------------------------------------------- Gabriel Bailey, Oct 10, 8:27 AM PDT Hightail Support Call Thank you, Gabriel Bailey Customer Support, Hightail=E2=84=A2 Want a better way to collaborate on creative projects? Check out https://hightailspaces.com/ -------------------------------- This email is a service from Hightail Support. [NZZOR9-EY62]= ----==_mimepart_59dcebe8d6a23_79af3fbd37acb988485671 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable      
## Please do not write below this line= ##

Your ticket (615305) has been updated with the proposed resolution= below. If you have further questions, please reply back to this email. <= br />Let us know how we are doing by completing this 3 second satisfactio= n survey:

How= would you rate the support you received?

Good, I'm satisfied

B= ad, I'm unsatisfied

If you are not entirely happy with the supp= ort you received, please contact our management team at bedelighted@hight= ail.zendesk.com.

Proposed Resolution:

=

= Gabriel Bailey = (Hightail Support) =

Oct 10, 8:48 AM PDT =

Hello this is Gabriel with= email confirmation stating that the account under debra@transocean.com has been ca= ncelled and moved to our Free Lite account. The last charge of 29.98 has = been reversed and should be seen back in your account within the next 3-5= business days. If you have any questions or concerns feel free to messag= e me here.

Shortly after you receive th= is message you will receive a survey based on my performance during the c= all. If you want it would be great if you filled that out for me because = it helps improve our customer support. Thank you again.

Thank you,

Gabriel Bai= ley
Customer Support, Hightail=E2=84=A2

Wan= t a better way to collaborate on creative projects?

Check out https://hightailspaces.com/

=

=

= Gabriel Bailey (Hightail Support) =

Hightail Support Call

Than= k you,

Gabriel Bailey
Customer Support, Hightail=E2=84=A2

Wan= t a better way to collaborate on creative projects?

Check out https://hightailspaces.com/

=
=
[NZZOR9-EY62] = ----==_mimepart_59dcebe8d6a23_79af3fbd37acb988485671--