Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id MKByEuoB2VrJCAAAInt2oQ ; Thu, 19 Apr 2018 13:54:02 -0700 Return-path: Envelope-to: louk@transocean.com, andrea@transocean.com, mike@transocean.com Delivery-date: Thu, 19 Apr 2018 13:54:02 -0700 Received: from [72.68.146.7] (port=64545 helo=DESKTOPU31PO58) by vps.transocean.com with esmtpsa (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.89_1) (envelope-from ) id 1f9GZ8-0000k5-1m; Thu, 19 Apr 2018 13:54:02 -0700 From: To: "'Andrea Geiger'" Cc: , References: <01000162dfaba1f7-ea0f884e-dcbc-497a-8e71-b8d9a1ee182f-000000@email.amazonses.com> In-Reply-To: <01000162dfaba1f7-ea0f884e-dcbc-497a-8e71-b8d9a1ee182f-000000@email.amazonses.com> Subject: FW: [CASE 5004909801] Performance Metrics and SLA Agreements: Guaranteed Delivery Date: Thu, 19 Apr 2018 16:53:59 -0400 Message-ID: <029501d3d820$8b2aafe0$a1800fa0$@transocean.com> MIME-Version: 1.0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable X-Mailer: Microsoft Outlook 16.0 Thread-Index: AQIavtGlWKzjWlwN6fD8V/h4QjopX6N6wyow Content-Language: en-us Andrea -=20 Can you review this with IT and see if it makes sense to lower EDD on = Amazon? -----Original Message----- From: noc-na-direct-fulfillment@amazon.com = =20 Sent: Thursday, April 19, 2018 4:50 PM To: robert@transocean.com Cc: stephen@transocean.com Subject: RE:[CASE 5004909801] Performance Metrics and SLA Agreements: = Guaranteed Delivery Hello, Thank you for contacting us Currently you are missing your Estimated Delivery Date Metric (EDD). EDD = is similar to Delivery Estimate Accuracy (DEA), but is calculated based = off the ASN, or ship confirmation, instead of the order date. Sending = the ship confirmation starts the EDD time calculation, determining how = long the item should be in transit, and creates a new delivery promise = to the customer. Therefore, EDD measures whether the shipment met = customer promise from carrier pickup to delivery. You are sending blank time segment in DTM-011 ASNs are being sent in GMT format. So If your carrier arrives at 4PM = (1600) on 4/19 we would like the ASN to be sent at 4PM (1600) on 4/19 = with the DTM segment timed at 20:00 on 4/19. (1600+4 hours=3D20:00 4/19) = So the correct DTM-011 should be: DTM*011*20180419*2000~ Please make this change to your ASN EDI message Thanks Resolving Case Please reopen if there are any further issues Thank you, Sin Jee K. Network Operations Center (NOC) For Transportation Emergencies: please call 1-866-203-8372