Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id yFSZK4Ju11rmTAAAInt2oQ ; Wed, 18 Apr 2018 09:12:50 -0700 Return-path: Envelope-to: louk@transocean.com, sandyn@transocean.com, dean@transocean.com Delivery-date: Wed, 18 Apr 2018 09:12:50 -0700 Received: from [72.68.146.7] (port=50531 helo=TOWKSTAYolanda) by vps.transocean.com with esmtpa (Exim 4.89_1) (envelope-from ) id 1f8phS-0005Dz-62; Wed, 18 Apr 2018 09:12:50 -0700 Reply-To: From: "yolanda noriega" To: Cc: "'Sandy Noriega'" , References: In-Reply-To: Subject: RE: Discount Request - 2846070 - KGRS Date: Wed, 18 Apr 2018 12:12:51 -0400 Organization: Transocean Import Inc Message-ID: <00f901d3d730$1a6ba2a0$4f42e7e0$@transocean.com> MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_NextPart_000_00FA_01D3D70E.935D0FE0" X-Priority: 1 (Highest) X-MSMail-Priority: High X-Mailer: Microsoft Outlook 16.0 Thread-Index: AdPWjMj8KstTLTgjTI2O9ZodRhEn7wAox9Kw Content-Language: en-us Importance: High This is a multipart message in MIME format. ------=_NextPart_000_00FA_01D3D70E.935D0FE0 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable Lou, Can you please let me know on your decision on this request? Customer is = eager to obtain a resolution. =20 Customer Service Discount Request=20 To: Lou From: Yolanda Date: 04/17/2018 Re: Discount Request Customer Service Fields Customer Service Fields A/R Information Customer Name: Kensington Row =20 Account CODE: KGRS =20 B/L - PO & INV# 2846070 =E2=80=93 031918-FITZGERALD - 870169 =20 =20 Rug Description: 1 =E2=80=93 Ravella 2x8 Ocean Scene Aqua =E2=80=93 2255/04 This is Transaction ID Net Value of Credit: To Be Determined =20 Freight + Call tag Fee: This rug is in Australia. =20 Reason for Return or Credit Request: =E2=80=9CCustomer does not like, the rug has silvery threads that are = woven throughout the rug that make it shiny when her overhead spot = lights shine on it. Customer says the KGRS product description does not = inform customers that there are silvery threads running through the rug. = She says the TO photo also makes the rug look like it has a matte = instead of a shiny finish.=E2=80=9D=20 =20 Shipping Date: 03/26/2018 =20 Delivered Date: 04/03/2018 in Portland, OR =20 Return to Warehouse: Not Applicable =20 Tracking# Fed-Ex# 023509103091256 =20 Comments: How would we accurately describe the silver in the rug? KGRS want to be = sure to adjust their copy properly and use our verbiage. =20 =20 =20 Thank you, Yolanda Noriega Customer Service Rep. Trans-Ocean Imports 10 Midland Ave. | Ste.M00 | Port Chester, NY 10573 914.949.5656 Ext. 2 | 914.937.3140 =20 Confidentiality Notification: If you are not the intended recipient, = please do not disclose, disseminate, copy, distribute or take any action = in reliance on the contents of this electronic transmission. If you = have received this electronic transmission in error, please notify us by = telephone and immediately delete this message. As E-mail transmissions = cannot be guaranteed secure or error-free the sender does not accept any = liability for errors or omissions in the contents of this message, which = arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong = to the sender and are privileged and intended only for the use of the = individual(s) named above. =20 =20 From: yolanda noriega =20 Sent: Tuesday, April 17, 2018 4:44 PM To: 'louk@transocean.com' Cc: 'Sandy Noriega' ; 'dean@transocean.com' = Subject: Discount Request - 2846070 - KGRS Importance: High =20 Customer Service Discount Request=20 To: Lou From: Yolanda Date: 04/17/2018 Re: Discount Request Customer Service Fields Customer Service Fields A/R Information Customer Name: Kensington Row =20 Account CODE: KGRS =20 B/L - PO & INV# 2846070 =E2=80=93 031918-FITZGERALD - 870169 =20 =20 Rug Description: 1 =E2=80=93 Ravella 2x8 Ocean Scene Aqua =E2=80=93 2255/04 This is Transaction ID Net Value of Credit: To Be Determined =20 Freight + Call tag Fee: This rug is in Australia. =20 Reason for Return or Credit Request: =E2=80=9CCustomer does not like, the rug has silvery threads that are = woven throughout the rug that make it shiny when her overhead spot = lights shine on it. Customer says the KGRS product description does not = inform customers that there are silvery threads running through the rug. = She says the TO photo also makes the rug look like it has a matte = instead of a shiny finish.=E2=80=9D=20 =20 Shipping Date: 03/26/2018 =20 Delivered Date: 04/03/2018 in Portland, OR =20 Return to Warehouse: Not Applicable =20 Tracking# Fed-Ex# 023509103091256 =20 Comments: How would we accurately describe the silver in the rug? KGRS want to be = sure to adjust their copy properly and use our verbiage. =20 =20 =20 Thank you, Yolanda Noriega Customer Service Rep. Trans-Ocean Imports 10 Midland Ave. | Suite M-00 | Port Chester, NY 10573 914.949.5656 Ext. 2 | 914.937.3140 fax =20 Confidentiality Notification: If you are not the intended recipient, = please do not disclose, disseminate, copy, distribute or take any action = in reliance on the contents of this electronic transmission. If you = have received this electronic transmission in error, please notify us by = telephone and immediately delete this message. As E-mail transmissions = cannot be guaranteed secure or error-free the sender does not accept any = liability for errors or omissions in the contents of this message, which = arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong = to the sender and are privileged and intended only for the use of the = individual(s) named above. =20 =20 ------=_NextPart_000_00FA_01D3D70E.935D0FE0 Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: quoted-printable

Lou,

Can you = please let me know on your decision on this request? Customer is eager = to obtain a resolution.

 

= Customer = Service Discount Request

To:          = ;  Lou

From:         = Yolanda

Date:  =   04/17/2018

Re:      Discount Request

=

Customer Service = Fields

Customer Service = Fields

A/R = Information

Customer Name:

Kensington Row

 

Account CODE:

KGRS

 

B/L - PO & INV#

2846070 =E2=80=93 031918-FITZGERALD - 870169  =

 

Rug Description:

1 =E2=80=93 Ravella = 2x8 Ocean Scene Aqua =E2=80=93 2255/04

This is = Transaction ID

Net Value of Credit:

To Be = Determined

 

Freight + Call tag = Fee:

This rug is in = Australia.

 

Reason for Return or Credit = Request:

=E2=80=9CCustomer does = not like, the rug has silvery threads that are woven throughout the = rug that make it shiny when her overhead spot lights shine on it. = Customer says the KGRS product description does not inform customers = that there are silvery threads running through the rug.  She says = the TO photo also makes the rug look like it has a matte instead of a = shiny finish.=E2=80=9D =

 

Shipping Date:

03/26/2018

 

Delivered Date:

04/03/2018 in = Portland, OR

 

Return to Warehouse:

Not = Applicable

 

Tracking#

Fed-Ex# 023509103091256

 

Comments:

How would we accurately = describe the silver in the rug? KGRS want to be sure to adjust their = copy properly and use our verbiage.

 

 

 

Thank = you,

Yolanda = Noriega

Customer Service = Rep.

Trans-Ocean = Imports

10 Midland Ave. | Ste.M00 | = Port Chester, NY 10573

914.949.5656 Ext. 2 | = 914.937.3140

 

Confidentiality = Notification: = If you are not the intended recipient, please do not disclose, = disseminate, copy, distribute or take any action in reliance on the = contents of this electronic transmission.  If you have received = this electronic transmission in error, please notify us by telephone and = immediately delete this message. As E-mail transmissions cannot be = guaranteed secure or error-free the sender does not accept any liability = for errors or omissions in the contents of this message, which arise = because of electronic transmission. Any documents accompanying this = electronic transmission and the information contained herein belong to = the sender and are privileged and intended only for the use of the = individual(s) named above.

 

 

From: yolanda noriega = <yolanda@transocean.com>
Sent: Tuesday, April 17, 2018 = 4:44 PM
To: 'louk@transocean.com' = <louk@transocean.com>
Cc: 'Sandy Noriega' = <sandyn@transocean.com>; 'dean@transocean.com' = <dean@transocean.com>
Subject: Discount Request - = 2846070 - KGRS
Importance: High

 

Customer = Service Discount Request

To:          = ;  Lou

From:         = Yolanda

Date:  =   04/17/2018

Re:      Discount Request

=

Customer Service = Fields

Customer Service = Fields

A/R = Information

Customer Name:

Kensington Row

 

Account CODE:

KGRS

 

B/L - PO & INV#

2846070 =E2=80=93 031918-FITZGERALD - 870169  =

 

Rug Description:

1 =E2=80=93 Ravella = 2x8 Ocean Scene Aqua =E2=80=93 2255/04

This is = Transaction ID

Net Value of Credit:

To Be = Determined

 

Freight + Call tag = Fee:

This rug is in = Australia.

 

Reason for Return or Credit = Request:

=E2=80=9CCustomer does = not like, the rug has silvery threads that are woven throughout the = rug that make it shiny when her overhead spot lights shine on it. = Customer says the KGRS product description does not inform customers = that there are silvery threads running through the rug.  She says = the TO photo also makes the rug look like it has a matte instead of a = shiny finish.=E2=80=9D =

 

Shipping Date:

03/26/2018

 

Delivered Date:

04/03/2018 in = Portland, OR

 

Return to Warehouse:

Not = Applicable

 

Tracking#

Fed-Ex# 023509103091256

 

Comments:

How would we accurately = describe the silver in the rug? KGRS want to be sure to adjust their = copy properly and use our verbiage.

 

 

 

Thank = you,

Yolanda = Noriega

Customer Service = Rep.

Trans-Ocean = Imports

10 Midland Ave. | Suite M-00 | = Port Chester, NY 10573

914.949.5656 Ext. 2 | = 914.937.3140 fax

 

Confidentiality = Notification: = If you are not the intended recipient, please do not disclose, = disseminate, copy, distribute or take any action in reliance on the = contents of this electronic transmission.  If you have received = this electronic transmission in error, please notify us by telephone and = immediately delete this message. As E-mail transmissions cannot be = guaranteed secure or error-free the sender does not accept any liability = for errors or omissions in the contents of this message, which arise = because of electronic transmission. Any documents accompanying this = electronic transmission and the information contained herein belong to = the sender and are privileged and intended only for the use of the = individual(s) named above.

 

 

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