Return-Path: Delivered-To: louk@transocean.com Received: from vps.transocean.com by vps.transocean.com with LMTP id GH8PJwVX1loDbgAAInt2oQ for ; Tue, 17 Apr 2018 13:20:21 -0700 Return-path: Envelope-to: louk@transocean.com Delivery-date: Tue, 17 Apr 2018 13:20:21 -0700 Received: from [72.68.146.7] (port=57003 helo=TOWKSTAMalik) by vps.transocean.com with esmtpa (Exim 4.89_1) (envelope-from ) id 1f8X5Q-0007Ps-TX; Tue, 17 Apr 2018 13:20:21 -0700 From: "Andrea Geiger" To: Cc: "'Lou Koprivec'" References: <1818615082.8084.1523978886301.JavaMail.weblogic@v19frdgpa27> <00c801d3d661$2a439400$7ecabc00$@transocean.com> <4a6c58a9b577438c8fd0e145892c035c@OMZP1LUMXCA07.uswin.ad.vzwcorp.com> In-Reply-To: <4a6c58a9b577438c8fd0e145892c035c@OMZP1LUMXCA07.uswin.ad.vzwcorp.com> Subject: RE: [E] FW: UPDATE | INQ2018040691086 | U0173258 | TRANS-OCEAN IMPORT CO. INC. Date: Tue, 17 Apr 2018 16:20:21 -0400 Message-ID: <019201d3d689$831a0320$894e0960$@transocean.com> MIME-Version: 1.0 Content-Type: multipart/related; boundary="----=_NextPart_000_0193_01D3D667.FC0E7DA0" X-Mailer: Microsoft Outlook 16.0 Thread-Index: AQKNaQrhle1iLi2t5ss4sryezsjzcQIyfmiBAmF3td2ibaCHcA== Content-Language: en-us This is a multipart message in MIME format. ------=_NextPart_000_0193_01D3D667.FC0E7DA0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0194_01D3D667.FC0E7DA0" ------=_NextPart_001_0194_01D3D667.FC0E7DA0 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable Chad, =20 We are also going to be refunded for the White Plains VOIP that was = never cancelled and the CustoPak lines that weren=E2=80=99t cancelled as = well, right? =20 We were being charged for the White Plains VOIP January-March, as well = as the 10 CustoPak lines in March which were both incorrect. =20 Thanks, =20 Andrea Geiger Assistant Operations Manager Trans-Ocean Import Co., Inc. 10 Midland Avenue | Suite M00 | Port Chester, NY 10573 914.949.5656x110 | 914.937.3140 fax andrea@transocean.com =20 Confidentiality Notification: If you are not the intended recipient, = please do not disclose, disseminate, copy, distribute or take any action = in reliance on the contents of this electronic transmission. If you = have received this electronic transmission in error, please notify us by = telephone and immediately delete this message. As E-mail transmissions = cannot be guaranteed secure or error-free the sender does not accept any = liability for errors or omissions in the contents of this message, which = arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong = to the sender and are privileged and intended only for the use of the = individual(s) named above. =20 =20 From: chad.pechacek@verizon.com =20 Sent: Tuesday, April 17, 2018 12:32 PM To: Andrea Geiger Cc: 'Lou Koprivec' Subject: RE: [E] FW: UPDATE | INQ2018040691086 | U0173258 | TRANS-OCEAN = IMPORT CO. INC. =20 Hi Andrea, =20 I cannot keep the old account from being invoiced. But did put a = collections hold on the account until the billing ticket inquiry is = resolved. Do not pay the invoice on the old VoIP service. =20 I was told last week that the CustoPak lines were being disconnected = except for the 2 you want to keep. Thanks, =20 =20 Chad Pechacek Account Manager 6415 Business Center Drive Highlands Ranch, CO 80130 O 303.305.1667 chad.pechacek@verizon.com = =20 From: Andrea Geiger [mailto:andrea@transocean.com]=20 Sent: Tuesday, April 17, 2018 9:32 AM To: Pechacek, Chad Cc: 'Lou Koprivec' Subject: [E] FW: UPDATE | INQ2018040691086 | U0173258 | TRANS-OCEAN = IMPORT CO. INC. =20 Chad, =20 Please see the below e-mail. Our old VOIP service will be cancelled May = 3. Have you put a hold so we will not be charged from now until then? =20 Also, I have not received any new information on the cancellation of the = CustoPak, do you have any updates? =20 Thanks, =20 Andrea Geiger Assistant Operations Manager Trans-Ocean Import Co., Inc. 10 Midland Avenue | Suite M00 | Port Chester, NY 10573 914.949.5656x110 | 914.937.3140 fax andrea@transocean.com =20 Confidentiality Notification: If you are not the intended recipient, = please do not disclose, disseminate, copy, distribute or take any action = in reliance on the contents of this electronic transmission. If you = have received this electronic transmission in error, please notify us by = telephone and immediately delete this message. As E-mail transmissions = cannot be guaranteed secure or error-free the sender does not accept any = liability for errors or omissions in the contents of this message, which = arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong = to the sender and are privileged and intended only for the use of the = individual(s) named above. =20 =20 From: INVOICEINQUIRY@verizon.com = >=20 Sent: Tuesday, April 17, 2018 11:28 AM To: andrea@transocean.com =20 Subject: UPDATE | INQ2018040691086 | U0173258 | TRANS-OCEAN IMPORT CO. = INC. =20 Dear Andrea,=20 Please see update on your inquiry ticket INQ2018040691086, related to = account U0173258; In relation to the letter of disconnect that was submitted on April 6, = 2018 for account U0173258 via tracking number NSPE0012034307. Please be = advised that the disconnection due date will take place on May 3, 2018. Per terms and agreement, it has been stated on contract ID: B79196-01, = signed by Lou Koprvec on August 18, 2016. Per contract language, your = contract includes terms that require 30 days written notice for US and = 60 days written notice for International locations. To track the status of this request, visit the Verizon Enterprise Center = online at https://myverizonenterprise.verizon.com. If you are not = already registered, simply click the "enroll now" button to register.=20 Verizon apologizes for any inconvenience this may have caused. Maria Katherine Ocampo 800-264-1000 Verizon Customer Care Visit us at verizon.com/enterprise Click here to Manage Your Account Online = =20 Twitter = = | Facebook = | Youtube = | LinkedIn = =20 ------- From: INVOICEINQUIRY@verizon.com =20 To: andrea@transocean.com =20 Cc:=20 Subject: OWNERSHIP | INQ2018040691086 | U0173258 | TRANS-OCEAN IMPORT = CO. INC. Date Time: 2018-04-10 15:36:15.842423 Dear Andrea,=20 I have tried calling you, however, I am having a busy tone. I am = assigned to work on your recent inquiry ticket INQ2018040691086, related = to account U0173258. As I understand the inquiry, there was a migration of services to new = account U0193237, and a letter of disconnect was submitted for account = U0173258 via tracking number NSPE0012034307. In line to this, per system = verification, the disconnection due date will take place on May 3, 2018. I am going to seek assistance from implementation and disconnection for = some clarification on this matter. The next steps are to complete all research and take necessary actions = to insure that your billing is accurate. I will provide you with an = update regarding the resolution of your issue on or before April 17, = 2018. To track the status of this request, visit the Verizon Enterprise Center = online at https://myverizonenterprise.verizon.com. If you are not = already registered, simply click the "enroll now" button to register.=20 Thank you for choosing Verizon. Maria Katherine Ocampo 800-264-1000 Verizon Customer Care Visit us at verizon.com/enterprise Click here to Manage Your Account Online = =20 Twitter = = | Facebook = | Youtube = | LinkedIn = =20 ------=_NextPart_001_0194_01D3D667.FC0E7DA0 Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: quoted-printable

Chad,

 

We are also = going to be refunded for the White Plains VOIP that was never cancelled = and the CustoPak lines that weren=E2=80=99t cancelled as well, = right?

 

We were being charged for the White Plains VOIP = January-March, as well as the 10 CustoPak lines in March which were both = incorrect.

 

Thanks,

 

Andrea = Geiger

Assistant Operations = Manager

Trans-Ocean Import Co., = Inc.

10 Midland Avenue | Suite M00 | = Port Chester, NY 10573

914.949.5656x110 | 914.937.3140 fax

andrea@transocean.com

 

Confidentiality Notification: If you are not the intended recipient, = please do not disclose, disseminate, copy, distribute or take any = action in reliance on the contents of this electronic = transmission.  If you have received this electronic transmission in = error, please notify us by telephone and immediately delete this = message. As E-mail transmissions cannot be guaranteed secure or = error-free the sender does not accept any liability for errors or = omissions in the contents of this message, which arise because of = electronic transmission. Any documents accompanying this electronic = transmission and the information contained herein belong to the sender = and are privileged and intended only for the use of the individual(s) = named above.

 

 

From: chad.pechacek@verizon.com = <chad.pechacek@verizon.com>
Sent: Tuesday, April 17, = 2018 12:32 PM
To: Andrea Geiger = <andrea@transocean.com>
Cc: 'Lou Koprivec' = <louk@transocean.com>
Subject: RE: [E] FW: UPDATE | = INQ2018040691086 | U0173258 | TRANS-OCEAN IMPORT CO. = INC.

 

Hi Andrea,

 

I cannot keep the old = account from being invoiced.  But did put a collections hold on the = account until the billing ticket inquiry is resolved.  Do not pay = the invoice on the old VoIP service.

 

I was told last week = that the CustoPak lines were being disconnected except for the 2 you = want to keep.


Thanks,

 

3D"Image
Chad Pechacek
Account Manager

6415 Business Center = Drive
Highlands Ranch, CO 80130

O 303.305.1667
chad.pechacek@verizon.com
3D"Image&nb= sp; 3D"Image&nb= sp; 3D"Image

From: Andrea Geiger = [mailto:andrea@transocean.com]
Sent: Tuesday, April 17, 2018 = 9:32 AM
To: Pechacek, Chad = <chad.pechacek@one.verizon.com>
Cc: 'Lou Koprivec' = <louk@transocean.com>
Subject: [E] FW: UPDATE | = INQ2018040691086 | U0173258 | TRANS-OCEAN IMPORT CO. = INC.

 

Chad,

 

Please see = the below e-mail. Our old VOIP service will be cancelled May 3. Have you = put a hold so we will not be charged from now until = then?

 

Also, I have not received any new information on the = cancellation of the CustoPak, do you have any updates?

 

Thanks,

 

Andrea = Geiger

Assistant Operations = Manager

Trans-Ocean Import Co., = Inc.

10 Midland Avenue | Suite M00 | = Port Chester, NY 10573

914.949.5656x110 | 914.937.3140 fax

andrea@transocean.com

 

Confidentiality Notification: If you are not the intended recipient, = please do not disclose, disseminate, copy, distribute or take any = action in reliance on the contents of this electronic = transmission.  If you have received this electronic transmission in = error, please notify us by telephone and immediately delete this = message. As E-mail transmissions cannot be guaranteed secure or = error-free the sender does not accept any liability for errors or = omissions in the contents of this message, which arise because of = electronic transmission. Any documents accompanying this electronic = transmission and the information contained herein belong to the sender = and are privileged and intended only for the use of the individual(s) = named above.

 

 

From: = INVOICEINQUIRY@verizon.com= <INVOICEINQUIRY@verizon.com= >
Sent: Tuesday, April 17, 2018 11:28 AM
To: andrea@transocean.com
Sub= ject: UPDATE | INQ2018040691086 | U0173258 | TRANS-OCEAN IMPORT CO. = INC.

 

Dear Andrea, 

Please see update on = your inquiry ticket INQ2018040691086, related to account U0173258;
<= br>In relation to the letter of disconnect that was submitted = on April 6, 2018 for account U0173258 via = tracking number NSPE0012034307= . Please be advised that the disconnection due date will take place = on May 3, 2018.

Per terms and agreement, it = has been stated on contract ID: B79196-01, signed by Lou Koprvec on = August 18, 2016. Per contract language, your contract includes terms = that require 30 days written notice for US and 60 days written notice = for International locations.

To track the status of = this request, visit the Verizon Enterprise Center online at https://myverizonenterpr= ise.verizon.com. If you are not already registered, simply click the = "enroll now" button to register. 

Verizon = apologizes for any inconvenience this may have = caused.


Maria Katherine Ocampo
800-264-1000
Verizon = Customer Care
Visit us at verizon.com/enterprise
Click here to Manage Your Account = Online


Twitter | Facebook | Youtube | LinkedIn


= -------


From: INVOICEINQUIRY@verizon.com=
To: andrea@transocean.com
Cc: =
Subject: OWNERSHIP | INQ2018040691086 | U0173258 | TRANS-OCEAN = IMPORT CO. INC.
Date Time: 2018-04-10 15:36:15.842423

Dear = Andrea, 

I have tried calling you, however, I am having a = busy tone. I am assigned to work on your recent inquiry ticket = INQ2018040691086, related to account U0173258.
<= br>As I understand the inquiry, there was a migration of services = to new account U0193237, and a letter of disconnect was submitted = for account U0173258 via tracking number NSPE0012034307. In line to = this, per system verification, the disconnection due date will take = place on May 3, 2018.

I am going to seek assistance from = implementation and disconnection for some clarification on this = matter.

The next steps are to complete all research and take = necessary actions to insure that your billing is accurate. I will = provide you with an update regarding the resolution of your = issue on or before April 17, 2018.

To track the status of = this request, visit the Verizon Enterprise Center online at https://myverizonenterpr= ise.verizon.com. If you are not already registered, simply click the = "enroll now" button to register.

Thank you for = choosing Verizon.


Maria Katherine = Ocampo
800-264-1000
Verizon Customer Care
Visit us at verizon.com/enterprise
Click here to Manage Your Account = Online


Twitter | Facebook | Youtube | LinkedIn<= /p>

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