Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id wKccHKXI1FpPAQAAInt2oQ ; Mon, 16 Apr 2018 09:00:37 -0700 Return-path: Envelope-to: cerrico@transocean.com, louk@transocean.com, Maria@transocean.com Delivery-date: Mon, 16 Apr 2018 09:00:37 -0700 Received: from gateway1c.dhl.com ([165.72.200.102]:50339) by vps.transocean.com with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.89_1) (envelope-from ) id 1f86YN-0008TZ-Cd; Mon, 16 Apr 2018 09:00:37 -0700 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=dhl.com; l=28231; s=20140901; t=1523894427; h=from:to:cc:subject:date:message-id:references: in-reply-to:mime-version; bh=4S8mZPNQKzRT67tmSp5C97BXB5M1BPdAMxL3MJxRz6g=; b=H1D1eic+7S47lW0R72HD6NtgqpVv9y6IKqqWSUzOW56YysFQJt/yUq7U 1a+/s0bmKZwdcSOFfyDDVyZ72V1X7iqg3R6uqqvhHebR+ED8O4eARTv4N p5ElTkV45Q556qCyu0HMfdkr6WpWfhHBcSPkABgVuXu//FallPyY0RYiY +9ko+cocMIuW9/1gX/Nm/TE8uyNbmJtos9tsmV0s2L8e06KuiGXfOI+ru P17iZa8zsES2vQfMUidrGHioNGBzbqrzUzFdB9eF3UQZTlywcQ9IAi+jH IXBXZDJDlcSvzz9gx5cb/QO6jVshyqAe1yI6RW22boBiDQiCR0/+pVQfE g==; Received: from usqasws0161.phx-dc.dhl.com ([7.244.75.146]) by gateway1c.dhl.com with ESMTP/TLS/DHE-RSA-AES256-SHA; 16 Apr 2018 15:59:04 +0000 Received: from USSTZWS0001.phx-dc.dhl.com ([169.254.1.190]) by USQASWS0161.phx-dc.dhl.com ([7.244.75.146]) with mapi id 14.03.0382.000; Mon, 16 Apr 2018 11:58:05 -0400 From: "William Carsey (DHL US)" To: "cerrico@transocean.com" CC: 'LOUK' , 'Maria Paris' Subject: RE: DHL Market shipments AWB#9697874631 Thread-Topic: DHL Market shipments AWB#9697874631 Thread-Index: AdPTW5bBgX5aoyNUSe6AIlUabufC9QCMUFyQAAO3C94= Date: Mon, 16 Apr 2018 15:58:04 +0000 Message-ID: <47E109BF361F314791B5D8D1D6F636557F4ED968@USSTZWS0001.phx-dc.dhl.com> References: <086901d3d58d$c96f0e80$5c4d2b80$@transocean.com> In-Reply-To: <086901d3d58d$c96f0e80$5c4d2b80$@transocean.com> Accept-Language: en-US Content-Language: en-US X-MS-Has-Attach: X-MS-TNEF-Correlator: x-scl: GES-Trusted Domain x-expressdisclaimer: True Content-Type: multipart/alternative; boundary="_000_47E109BF361F314791B5D8D1D6F636557F4ED968USSTZWS0001phxd_" MIME-Version: 1.0 X-Spam-Status: No, score=-7.1 X-Spam-Score: -70 X-Spam-Bar: ------- X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Hi Christopher, Here is what my escalations team has advised: Based on where the shipment is currently located delivery by tomorrow is a possiblility pending customs clearance into the US and any unforeseen delays. [...] Content analysis details: (-7.1 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.5 KAM_NUMSUBJECT Subject ends in numbers 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: dhl.com] -0.0 SPF_HELO_PASS SPF: HELO matches SPF record -0.0 SPF_PASS SPF: sender matches SPF record -7.5 USER_IN_DEF_DKIM_WL From: address is in the default DKIM white-list -0.0 BAYES_20 BODY: Bayes spam probability is 5 to 20% [score: 0.0567] 0.0 HTML_MESSAGE BODY: HTML included in message 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature X-Spam-Flag: NO --_000_47E109BF361F314791B5D8D1D6F636557F4ED968USSTZWS0001phxd_ Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: quoted-printable Hi Christopher, Here is what my escalations team has advised: Based on where the shipment is currently located delivery by tomorrow is a = possiblility pending customs clearance into the US and any unforeseen delay= s. However, we cannot guarantee that delivery will be made by tomorrow. The sh= ipment will move through our network as fast as possible. I would suggest to continue to monitor and contact DHL Sameday if it appear= s that the shipment won't make delivery tomorrow. Best Regards, W. Alex Carsey 914-649-8075 William.Carsey@dhl.com From: Christopher Errico > Date: Monday, Apr 16, 2018, 10:18 AM To: William Carsey (DHL US) > Cc: 'LOUK' >, 'Maria Paris'= > Subject: RE: DHL Market shipments AWB#9697874631 Hi again Alex, Was wondering if you had a chance to look into this shipment?. I see it de= parted the UK on Sunday but I can not get any further information on the shipment. Customer service ad= vised until the next scan in the USA, there Is nothing that can be done. The estimated delivery date is still Wednesda= y 18 Please let us know Thanks, Christopher From: Christopher Errico Sent: Friday, April 13, 2018 3:14 PM To: 'William Carsey (DHL US)' Cc: 'LOUK' ; 'Maria Paris' Subject: RE: DHL Market shipments AWB#9697874631 Hi Alex, Thank you again for looking into those shipments for us, and stopping by ea= rlier today. We were just advised this morning that there is another shipment heading to= our High Point, NC Showroom. This particular shipment is traveling from Egypt under DHL awb# = 9697874631 and Is currently showing an estimated delivery date of Wednesday 18th. The mar= ket will be over by then. If you could please look into this shipment and see if there is anyt= hing that can be done to help expedite the delivery for our market, it would be appre= ciated. Thanks, Christopher From: William Carsey (DHL US) > Sent: Thursday, April 12, 2018 4:40 PM To: cerrico@transocean.com Cc: 'LOUK' >; Maria Paris <= Maria@transocean.com> Subject: RE: DHL Market shipments Hi Christopher, Happy to help, here is the updated tracking info I can see on my end: 1430080956 With Courier 7399697104 With Courier 8124869303 With Courier 8449882873 With Courier 8449804374 With Courier Not sure what the delay was, but they should be delivered very shortly. Let= me know if I can help with anything else. Best Regards, W. Alex Carsey Account Executive Phone: 914-649-8075 This message is from DHL and may contain confidential business information. It is intended solely for the use of the individual to whom it is addressed= . If you are not the intended recipient please contact the sender and delete this me= ssage and any attachment from your system. Unauthorized publication, use, dissemi= nation, forwarding, printing or copying of this E-Mail and its attachments is stric= tly prohibited. From: Christopher Errico [mailto:cerrico@transocean.com] Sent: Thursday, April 12, 2018 2:20 PM To: William Carsey (DHL US) Cc: 'LOUK'; Maria Paris Subject: DHL Market shipments Hi Mr. Carsey, My name is Christopher Errico and I am the Import Manager with Trans-Ocean = Imports. I was given your contact information by our VP of operations Lou = Koprivec. I understand you are our DHL representative and I hope you can h= elp us out with a problem. We have a furniture market that starts in High Point, NC tomorrow; Friday 1= 3th and there are 5 shipments that we have been tracking since late last we= ek. I am having a very difficult time in obtaining any updated information= on these shipments since Monday. I have contacted both 1-800-225-5345 and= the 877-297-6031 numbers and spoke with various customer service represent= atives; all of which were very nice but unable to tell me the status of our= shipments rather stating the delivery station in Greensboro, NC needed to = be contacted for updates. As of today they all advised me I would receive = a phone call back by 5pm Friday with an update. The market starts on Friday and I need updates today. Is there anything yo= u can do to help expedite the process of at least getting information on th= ese shipments. The airway bill numbers for the shipments are as follows; 1430080956 7399697104 8124869303 8449882873 8449804374 We would appreciate any help you could provide Thanks, Christopher Errico Import Manager Trans-Ocean Imports 10 Midland Avenue | Suite M00 | Port Chester, NY 10573 914.949.5656 x129 | 914.973.3140 fax cerrico@transocean.com Confidentiality Notification: If you are not the intended recipient, please= do not disclose, disseminate, copy, distribute or take any action in relia= nce on the contents of this electronic transmission. If you have received = this electronic transmission in error, please notify us by telephone and im= mediately delete this message. As E-mail transmissions cannot be guaranteed= secure or error-free the sender does not accept any liability for errors o= r omissions in the contents of this message, which arise because of electro= nic transmission. Any documents accompanying this electronic transmission a= nd the information contained herein belong to the sender and are privileged= and intended only for the use of the individual(s) named above. CONFIDENTIALITY NOTICE: This message is from DHL and may contain confidenti= al business information. It is intended solely for the use of the individua= l to whom it is addressed. If you are not the intended recipient please con= tact the sender and delete this message and any attachment from your system= . Unauthorized publication, use, dissemination, forwarding, printing or cop= ying of this E-Mail and its attachments is strictly prohibited. CONFIDENTIALITY NOTICE: This message is from DHL and may contain confidenti= al business information. It is intended solely for the use of the individua= l to whom it is addressed. If you are not the intended recipient please con= tact the sender and delete this message and any attachment from your system= . Unauthorized publication, use, dissemination, forwarding, printing or cop= ying of this E-Mail and its attachments is strictly prohibited. --_000_47E109BF361F314791B5D8D1D6F636557F4ED968USSTZWS0001phxd_ Content-Type: text/html; charset="us-ascii" Content-Transfer-Encoding: quoted-printable
Hi Christopher,

Here is what my escalations team has advised:
Based on where the shipment is currently located delivery by tomorrow is a = possiblility pending customs clearance into the US and any unforeseen delay= s.

However, we cannot guarantee that delivery will be made by tomorrow. The sh= ipment will move through our network as fast as possible.

I would suggest to continue to monitor and contact DHL Sameday if it a= ppears that the shipment won't make delivery tomorrow.


Best Regards,

W. Alex Carsey
914-649-8075
William.Carsey@dhl.com

From: Christopher Errico <cerrico@transocean.com>
Date: Monday, Apr 16, 2018, 10:18 AM
To: William Carsey (DHL US) <William.Carsey@dhl.com>
Cc: 'LOUK' <lou= k@transocean.com>, 'Maria Paris' <Maria@transocean.com>
Subject: RE: DHL Market shipments AWB#9697874631

Hi again Alex,

 

Was wondering if you had a chance to lo= ok into this shipment?.  I see it departed the UK on Sunday but

I can not get any further information o= n the shipment.  Customer service advised until the next scan in the U= SA, there

Is nothing that can be done.  The = estimated delivery date is still Wednesday 18

 

Please let us know

 

Thanks,

Christopher

 

From: Christopher Errico <cerrico@transoce= an.com>
Sent: Friday, April 13, 2018 3:14 PM
To: 'William Carsey (DHL US)' <William.Carsey@dhl.com>
Cc: 'LOUK' <louk@transocean.com>; 'Maria Paris' <Maria@tran= socean.com>
Subject: RE: DHL Market shipments AWB#9697874631

 

Hi Alex,

 

Thank you again for looking into those = shipments for us, and stopping by earlier today.

 

We were just advised this morning that = there is another shipment heading to our High Point, NC

Showroom.  This particular shipmen= t is traveling from Egypt under DHL awb# 9697874631 and

Is currently showing an estimated deliv= ery date of Wednesday 18th.  The market will be over by

then.  If you could please look in= to this shipment and see if there is anything that

can be done to help expedite the delive= ry for our market, it would be appreciated.

 

Thanks,

Christopher

 

From: William Carsey (DHL US) <William.Carsey@dhl.com>
Sent: Thursday, April 12, 2018 4:40 PM
To: cerrico@transocean.com=
Cc: 'LOUK' <louk@transocea= n.com>; Maria Paris <Mari= a@transocean.com>
Subject: RE: DHL Market shipments

 

Hi Christopher,=

 

Happy to help, here is= the updated tracking info I can see on my end:

 

1430080956

With Courier

7399697104

With Courier

8124869303

With Courier

8449882873

With Courier

8449804374

With Courier

 

Not sure what the dela= y was, but they should be delivered very shortly. Let me know if I can help= with anything else.

 

Best Regards,

 

W. Alex Carsey=

Account= Executive

Phone: 914-649-8075=

&nbs= p;

This message is from DHL and may contain confident= ial business information.

It is intended solely for the use of the individua= l to whom it is addressed. If you

are not the intended recipient please contact the = sender and delete this message

and any attachment from your system. Unauthorized = publication, use, dissemination,

forwarding, printing or copying of this E-Mail and= its attachments is strictly prohibited.

 

From: Christopher Errico [mailto:cerrico@transocean.com]
Sent: Thursday, April 12, 2018 2:20 PM
To: William Carsey (DHL US)
Cc: 'LOUK'; Maria Paris
Subject: DHL Market shipments

 

Hi Mr. Carsey,

 

My name is Christopher Errico and I am the Import Ma= nager with Trans-Ocean Imports.  I was given your contact information = by our VP of operations Lou Koprivec.  I understand you are our DHL representative and I hope you can help us out with a probl= em. 

 

We have a furniture market that starts in High Point= , NC tomorrow; Friday 13th and there are 5 shipments that we hav= e been tracking since late last week.  I am having a very difficult time in obtaining any updated information on these shipme= nts since Monday.  I have contacted both 1-800-225-5345 and the 877-29= 7-6031 numbers and spoke with various customer service representatives; all= of which were very nice but unable to tell me the status of our shipments rather stating the delivery station in= Greensboro, NC needed to be contacted for updates.  As of today they = all advised me I would receive a phone call back by 5pm Friday with an upda= te. 

 

The market starts on Friday and I need updates today= .  Is there anything you can do to help expedite the process of at lea= st getting information on these shipments. 

 

The airway bill numbers for the shipments are as fol= lows;

1430080956

7399697104

8124869303

8449882873

8449804374

 

We would appreciate any help you could provide

 

Thanks,

Christopher Errico

Import Manager

Trans-Ocean Imports

10 Midland Avenue | Suite M00 | Port Chester, NY 105= 73

914.949.5656 x129 | 914.973.3140 fax

cerrico@transocean.com

 

Confidentiality Notification: If you a= re not the intended recipient, please do not disclose, disseminate, copy, distribute or take any action in reliance on the contents of this el= ectronic transmission.  If you have received this electronic transmiss= ion in error, please notify us by telephone and immediately delete this mes= sage. As E-mail transmissions cannot be guaranteed secure or error-free the sender does not accept any liabilit= y for errors or omissions in the contents of this message, which arise beca= use of electronic transmission. Any documents accompanying this electronic = transmission and the information contained herein belong to the sender and are privileged and intended only= for the use of the individual(s) named above.

 

CONFIDENTIALITY NOTICE: This message is from= DHL and may contain confidential business information. It is intended sole= ly for the use of the individual to whom it is addressed. If you are not th= e intended recipient please contact the sender and delete this message and any attachment from your system. Un= authorized publication, use, dissemination, forwarding, printing or copying= of this E-Mail and its attachments is strictly prohibited.

CONFIDENTIALITY NOTICE: This message is from = DHL and may contain confidential business information. It is intended solel= y for the use of the individual to whom it is addressed. If you are not the= intended recipient please contact the sender and delete this message and any attachment from your system. Un= authorized publication, use, dissemination, forwarding, printing or copying= of this E-Mail and its attachments is strictly prohibited. --_000_47E109BF361F314791B5D8D1D6F636557F4ED968USSTZWS0001phxd_--