Return-Path: Delivered-To: louk@transocean.com Received: from vps.transocean.com by vps.transocean.com with LMTP id CD+wOvnQy1pBfgAAInt2oQ for ; Mon, 09 Apr 2018 13:45:45 -0700 Return-path: Envelope-to: louk@transocean.com Delivery-date: Mon, 09 Apr 2018 13:45:45 -0700 Received: from mail.tamarackcountryclub.com ([72.68.146.7]:17434 helo=TOWKSTAMalik) by vps.transocean.com with esmtpa (Exim 4.89_1) (envelope-from ) id 1f5dfb-0008SK-Hv; Mon, 09 Apr 2018 13:45:45 -0700 From: "Andrea Geiger" To: Cc: "'Lou Koprivec'" , References: <008001d3cda2$d7734c50$8659e4f0$@transocean.com> <019e01d3cde8$05b7e180$1127a480$@transocean.com> <018501d3cfff$03700740$0a5015c0$@transocean.com> <39441201e7b24b2c828fb2fce38f0fb7@OMZP1LUMXCA07.uswin.ad.vzwcorp.com> In-Reply-To: <39441201e7b24b2c828fb2fce38f0fb7@OMZP1LUMXCA07.uswin.ad.vzwcorp.com> Subject: RE: [E] VOIP bills Date: Mon, 9 Apr 2018 16:45:42 -0400 Message-ID: <002f01d3d043$bac22bf0$304683d0$@transocean.com> MIME-Version: 1.0 Content-Type: multipart/related; boundary="----=_NextPart_000_0030_01D3D022.33BB6160" X-Mailer: Microsoft Outlook 16.0 Thread-Index: AQGKD3w9D9eigLMCNPUkFvDGlxBSfgJWlPtVAewcz5MByhM7OQGSR5j5AfIqV+CkP96BsA== Content-Language: en-us This is a multipart message in MIME format. ------=_NextPart_000_0030_01D3D022.33BB6160 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0031_01D3D022.33BB6160" ------=_NextPart_001_0031_01D3D022.33BB6160 Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: 7bit Chad, When I called I was told that you should be on the line when we do this to make sure there are no problems with the early termination. Is there a time we can conference call tomorrow to get this cancelled? Thanks, Andrea Geiger Assistant Operations Manager Trans-Ocean Import Co., Inc. 10 Midland Avenue | Suite M00 | Port Chester, NY 10573 914.949.5656x110 | 914.937.3140 fax andrea@transocean.com Confidentiality Notification: If you are not the intended recipient, please do not disclose, disseminate, copy, distribute or take any action in reliance on the contents of this electronic transmission. If you have received this electronic transmission in error, please notify us by telephone and immediately delete this message. As E-mail transmissions cannot be guaranteed secure or error-free the sender does not accept any liability for errors or omissions in the contents of this message, which arise because of electronic transmission. Any documents accompanying this electronic transmission and the information contained herein belong to the sender and are privileged and intended only for the use of the individual(s) named above. From: chad.pechacek@verizon.com Sent: Monday, April 09, 2018 4:38 PM To: Andrea Geiger Cc: 'Lou Koprivec' ; linda.cole@verizon.com Subject: RE: [E] VOIP bills Hi Andrea, Since the VoIP service runs Data/Voice as a package, we did not cancel the CustoPak lines. Please go ahead and call/email the local office that I provided and cancel the custopaks. Please provide me the confirmation number or email the local office provides you. I will work with my management to take care of the early termination on this service. Thanks, Chad Pechacek Account Manager 6415 Business Center Drive Highlands Ranch, CO 80130 O 303.305.1667 chad.pechacek@verizon.com From: Andrea Geiger [mailto:andrea@transocean.com] Sent: Monday, April 09, 2018 6:34 AM To: Pechacek, Chad Cc: 'Lou Koprivec' ; Cole, Linda A Subject: RE: [E] VOIP bills Chad, Please see the below e-mail where Lou states that the phone service is working fine. I will e-mail and let them know to cancel the numbers we no longer need, but we should be credited what we were charged for these lines, as we did let you know it was working: From: Lou Koprivec > Sent: Thursday, February 22, 2018 2:40 PM To: 'chad.pechacek@verizon.com' > Cc: 'andrea@transocean.com' >; Michael Toone > Subject: RE: Order Request # 194786979, Service Order # 194792153, TRANS-OCEAN IMPORT CO. INC - MIGRATION OF TELEPHONE NUMBERS COMPLETED Chad, The phone service is working fine. We are having trouble with the data though. Who can we contact for tech help? Johnathan sent us the below info but we do not have any internet connection on any of the Verizon equipment that is labeled eth 0/2. SInce you already plugged in port eth 0/2. According to our Activations Engineering Team, you don't need to select the DHCP and just configure it manually using the IP information below. LAN CIDR: 65.199.179.224 /30 usable IP: 65.199.179.226 subnet mask: 255.255.255.252 gateway: 65.199.179.225 DNS IP1: 198.6.100.6 DNS IP2: 198.6.1.125 Lou Koprivec Vice President of Operations Trans-Ocean Import Co., Inc. 10 Midland Ave, Suite M00, Port Chester, NY 10573 914.949.5656 x126 | 914.937.3140 fax louk@transocean.com Confidentiality Notification: If you are not the intended recipient, please do not disclose, disseminate, copy, distribute or take any action in reliance on the contents of this electronic transmission. If you have received this electronic transmission in error, please notify us by telephone and immediately delete this message. As E-mail transmissions cannot be guaranteed secure or error-free the sender does not accept any liability for errors or omissions in the contents of this message, which arise because of electronic transmission. Any documents accompanying this electronic transmission and the information contained herein belong to the sender and are privileged and intended only for the use of the individual(s) named above. From: chad.pechacek@verizon.com [mailto:chad.pechacek@verizon.com] Sent: Thursday, February 22, 2018 11:10 AM To: louk@transocean.com Cc: andrea@transocean.com Subject: RE: Order Request # 194786979, Service Order # 194792153, TRANS-OCEAN IMPORT CO. INC - MIGRATION OF TELEPHONE NUMBERS COMPLETED Hi Lou & Andrea - Let me know that your VoIP service is working and that your numbers have been successfully ported into the new service. Once you confirm, I will work on disconnecting the Centrex service. Thank you, Chad Pechacek Account Manager 6415 Business Center Drive Highlands Ranch, CO 80130 O 303.305.1667 chad.pechacek@verizon.com Andrea Geiger Assistant Operations Manager Trans-Ocean Import Co., Inc. 10 Midland Avenue | Suite M00 | Port Chester, NY 10573 914.949.5656x110 | 914.937.3140 fax andrea@transocean.com Confidentiality Notification: If you are not the intended recipient, please do not disclose, disseminate, copy, distribute or take any action in reliance on the contents of this electronic transmission. If you have received this electronic transmission in error, please notify us by telephone and immediately delete this message. As E-mail transmissions cannot be guaranteed secure or error-free the sender does not accept any liability for errors or omissions in the contents of this message, which arise because of electronic transmission. Any documents accompanying this electronic transmission and the information contained herein belong to the sender and are privileged and intended only for the use of the individual(s) named above. From: chad.pechacek@verizon.com > Sent: Friday, April 06, 2018 5:16 PM To: Andrea Geiger > Cc: 'Lou Koprivec' >; linda.cole@verizon.com Subject: RE: [E] VOIP bills Andrea - I have been waiting on confirmation from Trans Ocean that the new VOIP service is working to your liking. Please call/email the local center to disconnect the CustoPAK numbers you no longer need at 866.299.8448 or customercare6@verizon.com . Please email me the confirmation number the local center gives you. Best regards, Chad Pechacek Account Manager 6415 Business Center Drive Highlands Ranch, CO 80130 O 303.305.1667 chad.pechacek@verizon.com From: Andrea Geiger [mailto:andrea@transocean.com] Sent: Friday, April 06, 2018 2:44 PM To: Pechacek, Chad > Cc: 'Lou Koprivec' >; Cole, Linda A > Subject: RE: [E] VOIP bills Chad, I am looking at our CustoPAK bill, and we are still being charged for 10 lines. Lines we no longer should have/be charged for: * 914-937-2489 * 914-937-2613 * 914-937-2628 * 914-937-3049 * 914-937-3078 * 914-937-3130 * 914-939-3161 * 914-939-3268 The two week need to keep (alarm/fax): * 914-937-3140 * 914-937-3480 Please advise. Andrea Geiger Assistant Operations Manager Trans-Ocean Import Co., Inc. 10 Midland Avenue | Suite M00 | Port Chester, NY 10573 914.949.5656x110 | 914.937.2489 fax andrea@transocean.com Confidentiality Notification: If you are not the intended recipient, please do not disclose, disseminate, copy, distribute or take any action in reliance on the contents of this electronic transmission. If you have received this electronic transmission in error, please notify us by telephone and immediately delete this message. As E-mail transmissions cannot be guaranteed secure or error-free the sender does not accept any liability for errors or omissions in the contents of this message, which arise because of electronic transmission. Any documents accompanying this electronic transmission and the information contained herein belong to the sender and are privileged and intended only for the use of the individual(s) named above. From: chad.pechacek@verizon.com > Sent: Friday, April 06, 2018 1:01 PM To: Andrea Geiger > Cc: 'Lou Koprivec' >; linda.cole@verizon.com Subject: RE: [E] VOIP bills Hi Andrea, As part of the Implementation process for the new location, the White Plans VoIP service should have been disconnected once the Port Chester VoIP was tested and activated and working. I will submit a disconnect request, but you will need to verify and confirm on Trans Ocean's behalf. I will also generate a billing dispute ticket and a customer care agent will be assigned to work on getting the billing straightened away. In the meantime, please do not pay the White Plains invoice. I will put a collections hold on this account. Thank you for making me aware and apologize for the inconvenience. Best regards, Chad Pechacek Account Manager 6415 Business Center Drive Highlands Ranch, CO 80130 O 303.305.1667 chad.pechacek@verizon.com From: Andrea Geiger [mailto:andrea@transocean.com] Sent: Friday, April 06, 2018 6:29 AM To: Pechacek, Chad > Cc: 'Lou Koprivec' > Subject: [E] VOIP bills Good morning Chad, I'm confused as to why we are receiving two bills for VOIP service. One has our current Port Chester address, and one has our old White Plains address. Are we still being charged for service to White Plains? I have attached the two bills for your reference. Please advise. Thanks, Andrea Geiger Assistant Operations Manager Trans-Ocean Import Co., Inc. 10 Midland Avenue | Suite M00 | Port Chester, NY 10573 914.949.5656x110 | 914.937.2489 fax andrea@transocean.com Confidentiality Notification: If you are not the intended recipient, please do not disclose, disseminate, copy, distribute or take any action in reliance on the contents of this electronic transmission. If you have received this electronic transmission in error, please notify us by telephone and immediately delete this message. As E-mail transmissions cannot be guaranteed secure or error-free the sender does not accept any liability for errors or omissions in the contents of this message, which arise because of electronic transmission. Any documents accompanying this electronic transmission and the information contained herein belong to the sender and are privileged and intended only for the use of the individual(s) named above. ------=_NextPart_001_0031_01D3D022.33BB6160 Content-Type: text/html; charset="us-ascii" Content-Transfer-Encoding: quoted-printable

Chad,

 

When I = called I was told that you should be on the line when we do this to make = sure there are no problems with the early termination.

 

Is there a = time we can conference call tomorrow to get this = cancelled?

 

Thanks,

 

Andrea = Geiger

Assistant Operations = Manager

Trans-Ocean Import Co., = Inc.

10 Midland Avenue | Suite M00 | = Port Chester, NY 10573

914.949.5656x110 | 914.937.3140 fax

andrea@transocean.com

 

Confidentiality Notification: If you are not the intended recipient, = please do not disclose, disseminate, copy, distribute or take any = action in reliance on the contents of this electronic = transmission.  If you have received this electronic transmission in = error, please notify us by telephone and immediately delete this = message. As E-mail transmissions cannot be guaranteed secure or = error-free the sender does not accept any liability for errors or = omissions in the contents of this message, which arise because of = electronic transmission. Any documents accompanying this electronic = transmission and the information contained herein belong to the sender = and are privileged and intended only for the use of the individual(s) = named above.

 

 

From: chad.pechacek@verizon.com = <chad.pechacek@verizon.com>
Sent: Monday, April 09, = 2018 4:38 PM
To: Andrea Geiger = <andrea@transocean.com>
Cc: 'Lou Koprivec' = <louk@transocean.com>; linda.cole@verizon.com
Subject: = RE: [E] VOIP bills

 

Hi Andrea,

 

Since the VoIP service = runs Data/Voice as a package, we did not cancel the CustoPak = lines.  Please go ahead and call/email the local office that I = provided and cancel the custopaks.  Please provide me the = confirmation number or email the local office provides = you.

 

I will work with my = management to take care of the early termination on this = service.

 

Thanks,

 

3D"Image
Chad Pechacek
Account Manager

6415 Business Center = Drive
Highlands Ranch, CO 80130

O 303.305.1667
chad.pechacek@verizon.com

3D"Image&nb= sp; 3D"Image&nb= sp; 3D"Image

From: Andrea Geiger = [mailto:andrea@transocean.com]
Sent: Monday, April 09, 2018 = 6:34 AM
To: Pechacek, Chad = <chad.pechacek@one.verizon.com>
Cc: 'Lou Koprivec' = <louk@transocean.com>; Cole, Linda A = <linda.cole@one.verizon.com>
Subject: RE: [E] VOIP = bills

 

Chad,

 

Please see = the below e-mail where Lou states that the phone service is working = fine. I will e-mail and let them know to cancel the numbers we no longer = need, but we should be credited what we were charged for these lines, as = we did let you know it was working:

 

From: = Lou Koprivec <louk@transocean.com> =
Sent: Thursday, February 22, 2018 2:40 PM
To: = 'chad.pechacek@verizon.com' <chad.pechacek@verizon.com&g= t;
Cc: 'andrea@transocean.com' <andrea@transocean.com>; = Michael Toone <mike@transocean.com>
Sub= ject: RE: Order Request # 194786979, Service Order # 194792153, = TRANS-OCEAN IMPORT CO. INC - MIGRATION OF TELEPHONE NUMBERS = COMPLETED

 

Chad= ,

The = phone service is working fine.  We are having trouble with the data = though.  Who can we contact for tech help?  Johnathan sent us = the below info but we do not have any internet connection on any of the = Verizon equipment that is labeled eth 0/2.  =

 

SInce you = already plugged in port eth 0/2. According to our Activations = Engineering Team, you don't need to select the DHCP and = just configure it manually using the IP information = below.

LAN CIDR: = 65.199.179.224/30
usable IP: 65.199.179.226
subnet mask: 255.255.255.252
gateway: 65.199.179.225
DNS IP1: 198.6.100.6
DNS IP2: 198.6.1.125


Lou = Koprivec

Vice= President of Operations

Tran= s-Ocean Import Co., Inc.

10 = Midland Ave, Suite M00, Port Chester, NY 10573

914.= 949.5656 x126 | 914.937.3140 fax

louk@transocean.com

 

Conf= identiality Notification: If = you are not the intended recipient, please do not disclose, = disseminate, copy, distribute or take any action in reliance on the = contents of this electronic transmission.  If you have received = this electronic transmission in error, please notify us by telephone and = immediately delete this message. As E-mail transmissions cannot be = guaranteed secure or error-free the sender does not accept any liability = for errors or omissions in the contents of this message, which arise = because of electronic transmission. Any documents accompanying this = electronic transmission and the information contained herein belong to = the sender and are privileged and intended only for the use of the = individual(s) named above.

 

From: chad.pechacek@verizon.com = [mailto:chad.pechacek@verizon.co= m]
Sent: Thursday, February 22, 2018 11:10 = AM
To: louk@transocean.com
Cc:= andrea@transocean.com
Sub= ject: RE: Order Request # 194786979, Service Order # 194792153, = TRANS-OCEAN IMPORT CO. INC - MIGRATION OF TELEPHONE NUMBERS = COMPLETED

 

Hi Lou & Andrea = –

 

Let me know that your = VoIP service is working and that your numbers have been successfully = ported into the new service.  Once you confirm, I will work on = disconnecting the Centrex service.

 

Thank = you,

 

3D"Image
Chad Pechacek
Account Manager

6415 Business Center = Drive
Highlands Ranch, CO 80130

O 303.305.1667
chad.pechacek@verizon.com

 

Andrea = Geiger

Assistant Operations = Manager

Trans-Ocean Import Co., = Inc.

10 Midland Avenue | Suite M00 | = Port Chester, NY 10573

914.949.5656x110 | 914.937.3140 fax

andrea@transocean.com

 

Confidentiality = Notification: If you are not = the intended recipient, please do not disclose, disseminate, copy, = distribute or take any action in reliance on the contents of this = electronic transmission.  If you have received this electronic = transmission in error, please notify us by telephone and immediately = delete this message. As E-mail transmissions cannot be guaranteed secure = or error-free the sender does not accept any liability for errors or = omissions in the contents of this message, which arise because of = electronic transmission. Any documents accompanying this electronic = transmission and the information contained herein belong to the sender = and are privileged and intended only for the use of the individual(s) = named above.

 

 

From: chad.pechacek@verizon.com = <chad.pechacek@verizon.com&g= t;
Sent: Friday, April 06, 2018 5:16 PM
To: Andrea = Geiger <andrea@transocean.com>
Cc: 'Lou Koprivec' <louk@transocean.com>; linda.cole@verizon.com
S= ubject: RE: [E] VOIP bills

 

Andrea –

 

I have been waiting on = confirmation from Trans Ocean that the new VOIP service is working to = your liking…

 

Please call/email the = local center to disconnect the CustoPAK numbers you no longer need at = 866.299.8448 or customercare6@verizon.com. 

 

Please email me the = confirmation number the local center gives you.

 

Best = regards,

3D"Image
Chad Pechacek
Account Manager

6415 Business Center = Drive
Highlands Ranch, CO 80130

O 303.305.1667
chad.pechacek@verizon.com
3D"Image&nb= sp; 3D"Image&nb= sp; 3D"Image

From: Andrea Geiger [mailto:andrea@transocean.com] =
Sent: Friday, April 06, 2018 2:44 PM
To: Pechacek, = Chad <chad.pechacek@one.verizon.c= om>
Cc: 'Lou Koprivec' <louk@transocean.com>; Cole, = Linda A <linda.cole@one.verizon.com= >
Subject: RE: [E] VOIP bills

 

Chad,

 

I am looking = at our CustoPAK bill, and we are still being charged for 10 = lines.

 

Lines we no longer should have/be charged = for:

  • 914-937-2489
  • 914-937-2613
  • 914-937-2628
  • 914-937-3049
  • 914-937-3078
  • 914-937-3130
  • 914-939-3161
  • 914-939-3268

 

The two week need to keep = (alarm/fax):

  • 914-937-3140
  • 914-937-3480

 

Please = advise.

 

 

Andrea = Geiger

Assistant Operations = Manager

Trans-Ocean Import Co., = Inc.

10 Midland Avenue | Suite M00 | = Port Chester, NY 10573

914.949.5656x110 | 914.937.2489 fax

andrea@transocean.com

 

Confidentiality = Notification: If you are not = the intended recipient, please do not disclose, disseminate, copy, = distribute or take any action in reliance on the contents of this = electronic transmission.  If you have received this electronic = transmission in error, please notify us by telephone and immediately = delete this message. As E-mail transmissions cannot be guaranteed secure = or error-free the sender does not accept any liability for errors or = omissions in the contents of this message, which arise because of = electronic transmission. Any documents accompanying this electronic = transmission and the information contained herein belong to the sender = and are privileged and intended only for the use of the individual(s) = named above.

 

 

From: chad.pechacek@verizon.com = <chad.pechacek@verizon.com&g= t;
Sent: Friday, April 06, 2018 1:01 PM
To: Andrea = Geiger <andrea@transocean.com>
Cc: 'Lou Koprivec' <louk@transocean.com>; linda.cole@verizon.com
S= ubject: RE: [E] VOIP bills

 

Hi Andrea,

 

As part of the = Implementation process for the new location, the White Plans VoIP = service should have been disconnected once the Port Chester VoIP was = tested and activated and working.  I will submit a disconnect = request, but you will need to verify and confirm on Trans Ocean’s = behalf.

 

I will also generate a = billing dispute ticket and a customer care agent will be assigned to = work on getting the billing straightened away.  In the meantime, = please do not pay the White Plains invoice. I will put a collections = hold on this account.

 

Thank you for making me = aware and apologize for the inconvenience.  =

 

Best = regards,

 

3D"Image
Chad Pechacek
Account Manager

6415 Business Center = Drive
Highlands Ranch, CO 80130

O 303.305.1667
chad.pechacek@verizon.com
3D"Image&nb= sp; 3D"Image&nb= sp; 3D"Image

From: Andrea Geiger [mailto:andrea@transocean.com] =
Sent: Friday, April 06, 2018 6:29 AM
To: Pechacek, = Chad <chad.pechacek@one.verizon.c= om>
Cc: 'Lou Koprivec' <louk@transocean.com>
Sub= ject: [E] VOIP bills

 

Good morning = Chad,

 

I’m confused as to why we are receiving two = bills for VOIP service. One has our current Port Chester address, and = one has our old White Plains address. Are we still being charged for = service to White Plains? I have attached the two bills for your = reference.

 

Please advise.

 

Thanks,

 

Andrea = Geiger

Assistant Operations = Manager

Trans-Ocean Import Co., = Inc.

10 Midland Avenue | Suite M00 | = Port Chester, NY 10573

914.949.5656x110 | 914.937.2489 fax

andrea@transocean.com

 

Confidentiality = Notification: If you are not = the intended recipient, please do not disclose, disseminate, copy, = distribute or take any action in reliance on the contents of this = electronic transmission.  If you have received this electronic = transmission in error, please notify us by telephone and immediately = delete this message. As E-mail transmissions cannot be guaranteed secure = or error-free the sender does not accept any liability for errors or = omissions in the contents of this message, which arise because of = electronic transmission. Any documents accompanying this electronic = transmission and the information contained herein belong to the sender = and are privileged and intended only for the use of the individual(s) = named above.

 

 

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