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From: chad.pechacek@verizon.com
Cc: 'Lou Koprivec' <louk@transocean.com>,linda.cole@verizon.com
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To: Andrea Geiger <andrea@transocean.com>
Subject: RE: [E] VOIP bills
Thread-Topic: [E] VOIP bills
Thread-Index: AdPNotbM256M9huTR06JiSq83IKfLgAJFJ2w
Date: Fri, 6 Apr 2018 17:01:24 +0000
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 Content preview:  Hi Andrea, As part of the Implementation process for the new
    location, the White Plans VoIP service should have been disconnected once
    the Port Chester VoIP was tested and activated and working. I will submit
    a disconnect request, but you will need to verify and confirm on Trans Ocean's
    behalf. [...] 
 
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Hi Andrea,

As part of the Implementation process for the new location, the White Plans=
 VoIP service should have been disconnected once the Port Chester VoIP was =
tested and activated and working.  I will submit a disconnect request, but =
you will need to verify and confirm on Trans Ocean's behalf.

I will also generate a billing dispute ticket and a customer care agent wil=
l be assigned to work on getting the billing straightened away.  In the mea=
ntime, please do not pay the White Plains invoice. I will put a collections=
 hold on this account.

Thank you for making me aware and apologize for the inconvenience.

Best regards,


[Verizon]<http://www.verizon.com/>

Chad Pechacek
Account Manager

6415 Business Center Drive
Highlands Ranch, CO 80130

O 303.305.1667
chad.pechacek@verizon.com<mailto:chad.pechacek@verizon.com>

<http://www.facebook.com/verizon>  [Twitter] <http://twitter.com/verizon>  =
 [Instagram] <http://www.instagram.com/verizon>

From: Andrea Geiger [mailto:andrea@transocean.com]
Sent: Friday, April 06, 2018 6:29 AM
To: Pechacek, Chad <chad.pechacek@one.verizon.com>
Cc: 'Lou Koprivec' <louk@transocean.com>
Subject: [E] VOIP bills

Good morning Chad,

I'm confused as to why we are receiving two bills for VOIP service. One has=
 our current Port Chester address, and one has our old White Plains address=
. Are we still being charged for service to White Plains? I have attached t=
he two bills for your reference.

Please advise.

Thanks,

Andrea Geiger
Assistant Operations Manager
Trans-Ocean Import Co., Inc.
10 Midland Avenue | Suite M00 | Port Chester, NY 10573
914.949.5656x110 | 914.937.2489 fax
andrea@transocean.com<mailto:andrea@transocean.com>

Confidentiality Notification: If you are not the intended recipient, please=
 do not disclose, disseminate, copy, distribute or take any action in relia=
nce on the contents of this electronic transmission.  If you have received =
this electronic transmission in error, please notify us by telephone and im=
mediately delete this message. As E-mail transmissions cannot be guaranteed=
 secure or error-free the sender does not accept any liability for errors o=
r omissions in the contents of this message, which arise because of electro=
nic transmission. Any documents accompanying this electronic transmission a=
nd the information contained herein belong to the sender and are privileged=
 and intended only for the use of the individual(s) named above.



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<div class=3D"WordSection1">
<p class=3D"MsoNormal"><span style=3D"color:#1F497D">Hi Andrea,<o:p></o:p><=
/span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"><o:p>&nbsp;</o:p></spa=
n></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D">As part of the Impleme=
ntation process for the new location, the White Plans VoIP service should h=
ave been disconnected once the Port Chester VoIP was tested and activated a=
nd working.&nbsp; I will submit a disconnect
 request, but you will need to verify and confirm on Trans Ocean&#8217;s be=
half. <o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"><o:p>&nbsp;</o:p></spa=
n></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D">I will also generate a=
 billing dispute ticket and a customer care agent will be assigned to work =
on getting the billing straightened away.&nbsp; In the meantime, please do =
not pay the White Plains invoice. I will
 put a collections hold on this account.<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"><o:p>&nbsp;</o:p></spa=
n></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D">Thank you for making m=
e aware and apologize for the inconvenience.&nbsp;
<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"><o:p>&nbsp;</o:p></spa=
n></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D">Best regards,<o:p></o:=
p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"><o:p>&nbsp;</o:p></spa=
n></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:&quot;Ar=
ial&quot;,sans-serif;color:black"><br>
</span><a href=3D"http://www.verizon.com/"><span style=3D"font-size:10.0pt;=
font-family:&quot;Arial&quot;,sans-serif;color:blue;text-decoration:none"><=
img border=3D"0" width=3D"90" height=3D"20" id=3D"_x0000_i1028" src=3D"http=
://ss7.vzw.com/is/image/VerizonWireless/vz-sig-verizon?$defaultscale$" alt=
=3D"Verizon"></span></a><span style=3D"font-size:10.0pt;font-family:&quot;A=
rial&quot;,sans-serif;color:black"><br>
<br>
Chad Pechacek<br>
Account Manager<br>
<br>
6415 Business Center Drive<br>
Highlands Ranch, CO 80130<br>
<br>
O 303.305.1667<br>
</span><a href=3D"mailto:chad.pechacek@verizon.com"><span style=3D"font-siz=
e:10.0pt;font-family:&quot;Arial&quot;,sans-serif;color:#0066CC;text-decora=
tion:none">chad.pechacek@verizon.com</span></a><span style=3D"font-size:10.=
0pt;font-family:&quot;Arial&quot;,sans-serif;color:black"><br>
<br>
</span><a href=3D"http://www.facebook.com/verizon"><span style=3D"font-size=
:10.0pt;font-family:&quot;Arial&quot;,sans-serif;color:blue;text-decoration=
:none"><img border=3D"0" width=3D"7" height=3D"18" id=3D"_x0000_i1027" src=
=3D"http://ss7.vzw.com/is/image/VerizonWireless/vz-sig-facebook?$defaultsca=
le$" alt=3D"Facebook"></span></a><span style=3D"font-size:10.0pt;font-famil=
y:&quot;Arial&quot;,sans-serif;color:black">&nbsp;&nbsp;</span><a href=3D"h=
ttp://twitter.com/verizon"><span style=3D"font-size:10.0pt;font-family:&quo=
t;Arial&quot;,sans-serif;color:blue;text-decoration:none"><img border=3D"0"=
 width=3D"15" height=3D"18" id=3D"_x0000_i1026" src=3D"http://ss7.vzw.com/i=
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an></a><span style=3D"font-size:10.0pt;font-family:&quot;Arial&quot;,sans-s=
erif;color:black">&nbsp;&nbsp;</span><a href=3D"http://www.instagram.com/ve=
rizon"><span style=3D"font-size:10.0pt;font-family:&quot;Arial&quot;,sans-s=
erif;color:blue;text-decoration:none"><img border=3D"0" width=3D"14" height=
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"><br>
<br>
</span><span style=3D"color:#1F497D"><o:p></o:p></span></p>
<div>
<div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in">
<p class=3D"MsoNormal"><b>From:</b> Andrea Geiger [mailto:andrea@transocean=
.com] <br>
<b>Sent:</b> Friday, April 06, 2018 6:29 AM<br>
<b>To:</b> Pechacek, Chad &lt;chad.pechacek@one.verizon.com&gt;<br>
<b>Cc:</b> 'Lou Koprivec' &lt;louk@transocean.com&gt;<br>
<b>Subject:</b> [E] VOIP bills<o:p></o:p></p>
</div>
</div>
<p class=3D"MsoNormal"><o:p>&nbsp;</o:p></p>
<p class=3D"MsoNormal">Good morning Chad,<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p>&nbsp;</o:p></p>
<p class=3D"MsoNormal">I&#8217;m confused as to why we are receiving two bi=
lls for VOIP service. One has our current Port Chester address, and one has=
 our old White Plains address. Are we still being charged for service to Wh=
ite Plains? I have attached the two bills
 for your reference.<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p>&nbsp;</o:p></p>
<p class=3D"MsoNormal">Please advise.<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p>&nbsp;</o:p></p>
<p class=3D"MsoNormal">Thanks,<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p>&nbsp;</o:p></p>
<p class=3D"MsoNormal">Andrea Geiger<o:p></o:p></p>
<p class=3D"MsoNormal">Assistant Operations Manager<o:p></o:p></p>
<p class=3D"MsoNormal">Trans-Ocean Import Co., Inc.<o:p></o:p></p>
<p class=3D"MsoNormal">10 Midland Avenue | Suite M00 | Port Chester, NY 105=
73<o:p></o:p></p>
<p class=3D"MsoNormal">914.949.5656x110 | 914.937.2489 fax<o:p></o:p></p>
<p class=3D"MsoNormal"><a href=3D"mailto:andrea@transocean.com">andrea@tran=
socean.com</a><o:p></o:p></p>
<p class=3D"MsoNormal"><o:p>&nbsp;</o:p></p>
<p class=3D"MsoNormal"><u><span style=3D"font-size:10.0pt">Confidentiality =
Notification:</span></u><span style=3D"font-size:10.0pt"> If you are not th=
e intended recipient, please do not&nbsp;disclose, disseminate, copy, distr=
ibute or take any action in reliance on the
 contents of this electronic transmission.&nbsp; If you have received this =
electronic transmission in error, please notify us by telephone and immedia=
tely delete this message. As E-mail transmissions cannot be guaranteed secu=
re or error-free the sender does not
 accept any liability for errors or omissions in the contents of this messa=
ge, which arise because of electronic transmission. Any documents accompany=
ing this electronic transmission and the information contained herein belon=
g to the sender and are privileged
 and intended only for the use of the individual(s) named above.</span><o:p=
></o:p></p>
<p class=3D"MsoNormal"><o:p>&nbsp;</o:p></p>
<p class=3D"MsoNormal"><o:p>&nbsp;</o:p></p>
</div>
</body>
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