Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id kJzhFD/hw1qodQAAInt2oQ ; Tue, 03 Apr 2018 13:17:03 -0700 Return-path: Envelope-to: louk@transocean.com, andrea@transocean.com Delivery-date: Tue, 03 Apr 2018 13:17:03 -0700 Received: from tessa11.ups.com ([153.2.234.93]:28459) by vps.transocean.com with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.89_1) (envelope-from ) id 1f3SMS-0007pi-AL; Tue, 03 Apr 2018 13:17:03 -0700 X-NAI-Header: Modified by McAfee Email Gateway (5500) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=ups.com; s=selector_ups; t=1522786553; h=From: To:CC:Subject:Thread-Topic:Thread-Index:Date: Message-ID:References:In-Reply-To:Accept-Language: Content-Language:X-MS-Has-Attach:X-MS-TNEF-Correlator: x-ms-exchange-transport-fromentityheader:x-originating-ip: Content-Type:MIME-Version; bh=DHePlWMOuBW DzkoTU8CBKhntOh3ConJHnC11mxQLYlI=; b=b2eKfXPwOKgdt cY2VNqSwEgvNL31yxTW2gqBR/wGsYylgThT2STkypbFXnHxG4a 1SA+2R3mjVTQgaui0BOoIZBwcWiU6T/HZAuzV+NWJjEhr0dn77 MWAjUfGyF3T9m46LqHtys3RHw4TSVvMFGzT+8iD78wwWvCeIrf lFwqEfqU= Received: from SVRP0004CC1F.us.ups.com (unknown [10.227.150.138]) by tessa11.ups.com with smtp id 1422_c392_e6b5497e_6505_4a11_b062_a368c6788494; Tue, 03 Apr 2018 16:15:52 -0400 Received: from SVRP0004CC1E.us.ups.com (10.227.150.137) by SVRP0004CC1F.us.ups.com (10.227.150.138) with Microsoft SMTP Server (TLS) id 15.0.1263.5; Tue, 3 Apr 2018 16:15:51 -0400 Received: from SVRP0004CC1E.us.ups.com ([10.227.150.137]) by SVRP0004CC1E.us.ups.com ([10.227.150.137]) with mapi id 15.00.1263.000; Tue, 3 Apr 2018 16:15:51 -0400 From: To: CC: Subject: RE: [EXTERNAL] Amazon Thread-Topic: [EXTERNAL] Amazon Thread-Index: AdPKw5QrR7XE4BexSWugVq/6qQQbXwAl/eCgAApoCYAABFEAoAAC20UAAAZekEA= Date: Tue, 3 Apr 2018 20:15:51 +0000 Message-ID: <4a775b7fe59541ecb46fbef140ddeb04@SVRP0004CC1E.us.ups.com> References: <032901d3cac3$d304d8a0$790e89e0$@transocean.com> <013e01d3cb63$a5e31580$f1a94080$@transocean.com> <28582bfef2d54b34925b439bd5331749@SVRP0004CC1E.us.ups.com> <1e9101d3cb80$56881e50$03985af0$@transocean.com> In-Reply-To: <1e9101d3cb80$56881e50$03985af0$@transocean.com> Accept-Language: en-US Content-Language: en-US X-MS-Has-Attach: X-MS-TNEF-Correlator: x-ms-exchange-transport-fromentityheader: Hosted x-originating-ip: [10.9.38.71] Content-Type: multipart/alternative; boundary="_000_4a775b7fe59541ecb46fbef140ddeb04SVRP0004CC1Eusupscom_" MIME-Version: 1.0 X-Spam-Status: No, score=-102.0 X-Spam-Score: -1019 X-Spam-Bar: --------------------------------------------------- X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Lou, I don't have a good answer for you at the moment. I am not seeing this performance from other shippers. I have several people looking into this and trying to determine where the disconnect is happening. [...] Content analysis details: (-102.0 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- -100 USER_IN_WHITELIST From: address is in the user's white-list 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: transocean.com] -0.0 T_RP_MATCHES_RCVD Envelope sender domain matches handover relay domain -0.0 RCVD_IN_MSPIKE_H3 RBL: Good reputation (+3) [153.2.234.93 listed in wl.mailspike.net] -0.0 SPF_HELO_PASS SPF: HELO matches SPF record -0.0 SPF_PASS SPF: sender matches SPF record -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0000] 0.0 HTML_MESSAGE BODY: HTML included in message -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.0 RCVD_IN_MSPIKE_WL Mailspike good senders X-Spam-Flag: NO --_000_4a775b7fe59541ecb46fbef140ddeb04SVRP0004CC1Eusupscom_ Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: quoted-printable Lou, I don't have a good answer for you at the moment. I am not seeing this per= formance from other shippers. I have several people looking into this and = trying to determine where the disconnect is happening. Regan Kain Senior Account Manager UPS Cell 804-241-0583 regankain@ups.com From: Lou Koprivec [mailto:louk@transocean.com] Sent: Tuesday, April 3, 2018 3:17 PM To: Kain Regan (YCC2KDX) Cc: andrea@transocean.com Subject: RE: [EXTERNAL] Amazon Regan, Why would this be such a big problem especially on priority packages? All = small package companies claim to be 99% on-time delivery. Why are we so fa= r off this mark? Thanks, Lou From: regankain@ups.com > Sent: Tuesday, April 03, 2018 3:10 PM To: andrea@transocean.com Cc: louk@transocean.com Subject: RE: [EXTERNAL] Amazon Andrea, I just pulled the month of March and we are showing 94.8% on time for all s= ervices. The biggest impact were the 2nd day air. Regan Kain Senior Account Manager UPS Cell 804-241-0583 regankain@ups.com From: Andrea Geiger [mailto:andrea@transocean.com] Sent: Tuesday, April 3, 2018 11:52 AM To: Kain Regan (YCC2KDX) > Cc: louk@transocean.com Subject: RE: [EXTERNAL] Amazon Regan, They give you a flexibility of 2%, however we're usually over 10% so that i= s the issue. Thanks, Andrea Geiger Assistant Operations Manager Trans-Ocean Import Co., Inc. 10 Midland Avenue | Suite M00 | Port Chester, NY 10573 914.949.5656x110 | 914.937.2489 fax andrea@transocean.com Confidentiality Notification: If you are not the intended recipient, please= do not disclose, disseminate, copy, distribute or take any action in relia= nce on the contents of this electronic transmission. If you have received = this electronic transmission in error, please notify us by telephone and im= mediately delete this message. As E-mail transmissions cannot be guaranteed= secure or error-free the sender does not accept any liability for errors o= r omissions in the contents of this message, which arise because of electro= nic transmission. Any documents accompanying this electronic transmission a= nd the information contained herein belong to the sender and are privileged= and intended only for the use of the individual(s) named above. From: regankain@ups.com > Sent: Tuesday, April 03, 2018 11:37 AM To: andrea@transocean.com Cc: louk@transocean.com Subject: RE: [EXTERNAL] Amazon Andrea, Please see below. I didn't see response as to what Amazon is holding you t= o reliability wise. Are they counting weather? Regan Kain Senior Account Manager UPS Cell 804-241-0583 regankain@ups.com From: Andrea Geiger [mailto:andrea@transocean.com] Sent: Monday, April 2, 2018 4:48 PM To: Kain Regan (YCC2KDX) > Cc: 'Lou Koprivec' > Subject: [EXTERNAL] Amazon Regan, Here are the most recent tracking numbers with issues: 1ZE161E70302221794 Late Trailer 1ZE161E7A802223085 Late 1ZE161E7A802223094 Late 1ZE161E70202222151 Late 1ZE161E70202222142 Late 1ZE161E70302218244 Weather 1ZE161E70302218253 Weather 1ZE161E70302218011 Late 1ZE161E70302217843 Weather 1ZE161E70302217781 Weather 1ZE161E70302217996 Weather 1ZE161E70302216755 Late 1ZE161E70302215354 Weather 1ZE161E70302216746 Missort Thanks, Andrea Geiger Assistant Operations Manager Trans-Ocean Import Co., Inc. 10 Midland Avenue | Suite M00 | Port Chester, NY 10573 914.949.5656x110 | 914.937.2489 fax andrea@transocean.com Confidentiality Notification: If you are not the intended recipient, please= do not disclose, disseminate, copy, distribute or take any action in relia= nce on the contents of this electronic transmission. If you have received = this electronic transmission in error, please notify us by telephone and im= mediately delete this message. As E-mail transmissions cannot be guaranteed= secure or error-free the sender does not accept any liability for errors o= r omissions in the contents of this message, which arise because of electro= nic transmission. Any documents accompanying this electronic transmission a= nd the information contained herein belong to the sender and are privileged= and intended only for the use of the individual(s) named above. --_000_4a775b7fe59541ecb46fbef140ddeb04SVRP0004CC1Eusupscom_ Content-Type: text/html; charset="us-ascii" Content-Transfer-Encoding: quoted-printable

Lou,

I don’t have a g= ood answer for you at the moment.  I am not seeing this performance fr= om other shippers.  I have several people looking into this and trying= to determine where the disconnect is happening.

 

 

Regan Kain<= /span>

Senior Account Manager=

UPS<= /p>

Cell 804-241-0583=

regankain@ups.com=

 

From: Lou Koprivec [mailto:louk@transocean.co= m]
Sent: Tuesday, April 3, 2018 3:17 PM
To: Kain Regan (YCC2KDX) <regankain@ups.com>
Cc: andrea@transocean.com
Subject: RE: [EXTERNAL] Amazon

 

Regan,

Why would this be s= uch a big problem especially on priority packages?  All small package = companies claim to be 99% on-time delivery.  Why are we so far off thi= s mark?

 

Thanks,<= /span>

Lou

 

From: re= gankain@ups.com <regankain@ups.= com>
Sent: Tuesday, April 03, 2018 3:10 PM
To: andrea@transocean.com
Cc: louk@transocean.com Subject: RE: [EXTERNAL] Amazon

 

Andrea,

I just pulled the mont= h of March and we are showing 94.8% on time for all services.  The big= gest impact were the 2nd day air.

 

Regan Kain<= /span>

Senior Account Manager=

UPS<= /p>

Cell 804-241-0583=

regankain@ups.com=

 

From: Andrea Geiger [mailto:andrea@transocean.com]
Sent: Tuesday, April 3, 2018 11:52 AM
To: Kain Regan (YCC2KDX) <re= gankain@ups.com>
Cc: louk@transocean.com Subject: RE: [EXTERNAL] Amazon

 

Regan,

 

They give you a flexibility of 2%, however we’= re usually over 10% so that is the issue.

 

Thanks,

 

Andrea Geiger

Assistant Operations Manager

Trans-Ocean Import Co., Inc.

10 Midland Avenue | Suite M00 | Port Chester, NY 105= 73

914.949.5656x110 | 914.937.2489 fax

andrea@tran= socean.com

 

Confidentiality = Notification: If you are not th= e intended recipient, please do not disclose, disseminate, copy, distr= ibute or take any action in reliance on the contents of this electronic transmission.  If you have received this = electronic transmission in error, please notify us by telephone and immedia= tely delete this message. As E-mail transmissions cannot be guaranteed secu= re or error-free the sender does not accept any liability for errors or omissions in the contents of this messa= ge, which arise because of electronic transmission. Any documents accompany= ing this electronic transmission and the information contained herein belon= g to the sender and are privileged and intended only for the use of the individual(s) named above.

 

 

From: re= gankain@ups.com <regankain@ups.= com>
Sent: Tuesday, April 03, 2018 11:37 AM
To: andrea@transocean.com
Cc: louk@transocean.com Subject: RE: [EXTERNAL] Amazon

 

Andrea,

Please see below. = ; I didn’t see response as to what Amazon is holding you to reliabili= ty wise.  Are they counting weather?

 

Regan Kain<= /span>

Senior Account Manager=

UPS<= /p>

Cell 804-241-0583=

regankain@ups.com=

 

From: Andrea Geiger [mailto:andrea@transocean.com]
Sent: Monday, April 2, 2018 4:48 PM
To: Kain Regan (YCC2KDX) <re= gankain@ups.com>
Cc: 'Lou Koprivec' <louk@t= ransocean.com>
Subject: [EXTERNAL] Amazon

 

Regan,

 

Here are the most recent tracking numbers with issue= s:

 

1ZE161E70302221794<= /o:p>

Late Trailer<= /span>

1ZE161E7A802223085<= /o:p>

Late

1ZE161E7A802223094<= /o:p>

Late

1ZE161E70202222151<= /o:p>

Late

1ZE161E70202222142<= /o:p>

Late

1ZE161E70302218244<= /o:p>

Weather

1ZE161E70302218253<= /o:p>

Weather

1ZE161E70302218011<= /o:p>

Late

1ZE161E70302217843<= /o:p>

Weather

1ZE161E70302217781<= /o:p>

Weather

1ZE161E70302217996<= /o:p>

Weather

1ZE161E70302216755<= /o:p>

Late

1ZE161E70302215354<= /o:p>

Weather

1ZE161E70302216746<= /o:p>

Missort

 

Thanks,

 

Andrea Geiger

Assistant Operations Manager

Trans-Ocean Import Co., Inc.

10 Midland Avenue | Suite M00 | Port Chester, NY 105= 73

914.949.5656x110 | 914.937.2489 fax

andrea@tran= socean.com

 

Confidentiality = Notification: If you are not th= e intended recipient, please do not disclose, disseminate, copy, distr= ibute or take any action in reliance on the contents of this electronic transmission.  If you have received this = electronic transmission in error, please notify us by telephone and immedia= tely delete this message. As E-mail transmissions cannot be guaranteed secu= re or error-free the sender does not accept any liability for errors or omissions in the contents of this messa= ge, which arise because of electronic transmission. Any documents accompany= ing this electronic transmission and the information contained herein belon= g to the sender and are privileged and intended only for the use of the individual(s) named above.

 

 

--_000_4a775b7fe59541ecb46fbef140ddeb04SVRP0004CC1Eusupscom_--