Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id +M1GFj2GqlpFAwAAInt2oQ ; Thu, 15 Mar 2018 07:42:05 -0700 Return-path: Envelope-to: overstock@transocean.com Delivery-date: Thu, 15 Mar 2018 07:42:05 -0700 Received: from mailgwva04.rightnowtech.com ([129.152.44.124]:51173) by vps.transocean.com with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.89_1) (envelope-from ) id 1ewU4s-0000La-L0 for overstock@transocean.com; Thu, 15 Mar 2018 07:42:05 -0700 Received: from [10.84.0.79] ([10.84.0.79:57825] helo=access-va.rightnowtech.com) by rntva124.rnmk.com (envelope-from ) (ecelerity 3.6.25.56547 r(Core:3.6.25.0)) with ESMTP id 09/BD-20407-D068AAA5; Thu, 15 Mar 2018 10:41:18 -0400 Received: from webva16.int.rightnowtech.com (localhost [127.0.0.1]) by access-va.rightnowtech.com ("Mail Server") with SMTP id DF5F034044 for ; Thu, 15 Mar 2018 10:41:17 -0400 (EDT) Content-Type: Multipart/Alternative; boundary="------------Boundary-00=_TGZMBHK0000000000000" From: "fulfillmentalerts@overstock.com" Reply-To: "fulfillmentalerts@overstock.com" Cc: mike@transocean.com,robert@transocean.com To: overstock@transocean.com Date: Thu, 15 Mar 2018 08:41:17 -0600 (MDT) Subject: ***URGENT Please Respond*** Late Orders 3/15 - TRANS OCEAN [Incident: 180315-002608] MIME-Version: 1.0 Message-Id: X-Spam-Status: No, score=0.0 X-Spam-Score: 0 X-Spam-Bar: / X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days. [...] Content analysis details: (0.0 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: supplieroasis.com] -0.0 SPF_PASS SPF: sender matches SPF record 0.0 HTML_FONT_LOW_CONTRAST BODY: HTML font color similar or identical to background -0.0 BAYES_20 BODY: Bayes spam probability is 5 to 20% [score: 0.1087] 0.0 HTML_MESSAGE BODY: HTML included in message X-Spam-Flag: NO --------------Boundary-00=_TGZMBHK0000000000000 Content-Type: Text/Plain; charset=ISO-8859-1 Content-Transfer-Encoding: quoted-printable Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it wit= hin the next 7 days. Thank you for allowing us to be of service to you. To access your question from our support site, click https://overstock-su= ppliers.custhelp.com/app/account/questions/detail/i_id/40945843/track/BvO= XHwqYDv8Y~e9tGpAa~yh8vgwq6S75Mv8W~zj~PP~f/ --------------------------------------------------------------- Subject --------------------------------------------------------------- ***URGENT Please Respond*** Late Orders 3/15 - TRANS OCEAN Discussion Thread --------------------------------------------------------------- Response By Email (Devan N.) (03/15/2018 08:41 AM) =20 Good Morning, =20 Please reply as soon as possible. =20 This is a friendly reminder to please ship and confirm your 3 day late or= der(s) by 2:00MST today, if you have not done so already. If the highligh= ted orders are not cleared from the system by this time we will cancel li= ne/short ship the order, which will result in the loss of the sale as wel= l as a $20 short ship fee on top of the late fees you have already receiv= ed. If the order did ship, it will be at your cost. =20 =20 ID Partner Name Order # SOFS Order # Line # SKU = Start Date Sent to WH Days to Ship Ship By Da= te Days Late=20 91 TRANS OCEAN 213792973 22223660-1 665720579 24648575-000-00= 2 03/11/2018 03:38 PM 03/11/2018 04:24 PM 1 Business Day 03/12/2018= (3) =20 =20 =20 =20 An order will be considered late if it does not possess both a carrier sc= an and the ship confirm within the items shipping time frame. Please note= that all orders are considered late if they aren't updated with the firs= t scan, even if they have been shipped in a timely manner, all late order= s will be assessed a $5 late fee each day it=92s late. Please refer to yo= ur Open Orders Report located on your dashboard. =20 Also, be sure you are shipping with the correct shipping method requested= by the customer. The shipping method can be found on your orders tab as= well as the open orders report under =93shipping method.=94 =20 ***Below are charts that will help you know when orders will be late.*** =20 1-Day Shipping 2-Day Shipping =20 DAY ORDERED DAY DUE DAY ORDERED DAY DUE =20 Sunday Monday Sunday Tuesday =20 Monday Tuesday Monday Wednesday=20 Tuesday Wednesday Tuesday Thursday =20 Wednesday Thursday Wednesday Friday =20 Thursday Friday Thursday Monday =20 Friday Monday Friday Tuesday =20 Saturday Monday Saturday Tuesday =20 =20 Please let me know if you are unable to ship and confirm any orders. Sincerely, Devan Nelson Partner Care Support partnercaresupport@overstock.com mailto:partnercaresupport@overstock.com = =20 (https://overstock-suppliers.custhelp.com/ci/inlineImage/get/8404253/240f= 0262a7cdd82a818c47fb13cc18a1)/track/BvOXHwqYDv8Y~e9tGpAa~yh8vgwq6S75Mv8W~= zj~PP~f **To help avoid a $20 Short Ship fee, make sure you are allocating invent= ory, keeping a 20% inventory Buffer, and updating inventory daily. Please= view our training material and videos in the Supplier Oasis Help Center = https://www.supplieroasis.com/helpcenter/Pages/Home.aspx . Question Reference # 180315-002608 Date Created: 03/15/2018 08:41 AM Date Last Updated: 03/15/2018 08:41 AM Status: Solved [---001:002755:62514---] --------------Boundary-00=_TGZMBHK0000000000000 Content-Type: Text/Html; charset=ISO-8859-1 Content-Transfer-Encoding: quoted-printable =20

3D"Image"


Devan N.(03/15/2018 08:41 AM)
Good Morning,=
 
Please reply = as soon as possible.
 
This is a fri= endly reminder to please ship and confirm your 3 day late order(s) by 2:00MST today, if you have not done so already.&n= bsp;If the highlighted orders are not cleared from the system by this tim= e we will cancel line/short ship the order, which will result in the loss= of the sale as well as a $20 short ship fee on top of the late fees you = have already received. If the order did ship, it will be at your cost.
 
 
ID
Partner Name
Order #
SOFS Order #
Line #
SKU
Start Date
Sent to WH
Days to Ship
Ship By Date
Days Late
91
TRANS OCEAN
213792973
22223660-1
665720579
24648575-000-= 002
03/11/2018&nb= sp; 03:38 PM
03/11/2018&nb= sp; 04:24 PM
1 Business Da= y
03/12/2018
(3)
 
 
 =
An order will= be considered late if it does not possess both a carrier scan and the sh= ip confirm within the items shipping time frame. Please note that all ord= ers are considered late if they aren't updated with the first scan, e= ven if they have been shipped in a timely manner, all late orders will be assessed a $5 late fee each day it=92s late. Please refer to your Open Orders Report located on your dashboard.=
 
<= span style=3D"color:#000000;font-family:Arial;font-size:14px;">Also, be s= ure you are shipping with the correct shipping method requested by the cu= stomer.  The shipping method can be found on your orders tab as well= as the open orders report under =93shipping method.=94
 
***Bel= ow are charts that will help you know when orders will be late.***=
 
1-Day Shipping
 
2-Day Shipping
DAY ORDERED
DAY DUE
 
DAY ORDERED
DAY DUE
Sunday
Monday
 
Sunday
Tuesday
Monday
Tuesday
 
Monday
Wednesday
Tuesday
Wednesday
 
Tuesday
Thursday
Wednesday
Thursday
 
Wednesday
Friday
Thursday
Friday
 
Thursday
Monday
Friday
Monday
 
Friday
Tuesday
Saturday
Monday
 
Saturday
Tuesday
 
Please let me= know if you are unable to ship and confirm any orders.
Sincerely,
Devan Nelson<= /span>
Partner Care = Support
= **To help avoid a $20 Short Ship fee, make sure you are allocating i= nventory, keeping a 20% inventory Buffer, and updating inventory daily. <= /span>Ple= ase view our training material and videos in the Supplier Oasis Help Center.=





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