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The goal of benchmarking is to help service and support organizations do things better, faster, and cheaper. Benchmarking mirrors the continuous improvement efforts that may already exist in an organization. It helps blend continuous improvement and breakthrough improvement into a single change management system. While benchmarking readily integrates with strategic initiatives such as continuous improvement, re-engineering, and total quality management, it also delivers value to the organization on its own as a discrete process. Many recognize the importance of benchmarking but struggle with where and how to begin. This webinar is a quick introduction created to
provide an overview of the different kinds of benchmarking, which will help you determine next steps for you and your organization
Key Learning Objectives
- Determining what and when to benchmark
- Planning your benchmarking efforts
- Collecting benchmarks
- Analyzing benchmark data
- Adapting and improving
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Dr. Michael Abitz
Dr. Abitz is an Adjunct Professor at New Mexico Jr. College, Hobbs, NM. He received his Doctorate in Management from Colorado Technical University and Master of Science in Quality Assurance from California State University. His areas of interest include teaching online, mentoring organizations in problem solving and process improvement; to date cost savings include $15.6M in addition to $14M in sales.
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