Return-Path: Delivered-To: louk@transocean.com Received: from vps.transocean.com by vps.transocean.com with LMTP id uOdFHw6RoVo5LAAAInt2oQ for ; Thu, 08 Mar 2018 11:37:50 -0800 Return-path: Envelope-to: louk@transocean.com Delivery-date: Thu, 08 Mar 2018 11:37:50 -0800 Received: from mail.tamarackcountryclub.com ([72.68.146.7]:8357 helo=TOWKSTAMIKE) by vps.transocean.com with esmtpa (Exim 4.89_1) (envelope-from ) id 1eu1ML-00038w-Ak; Thu, 08 Mar 2018 11:37:49 -0800 Reply-To: From: "Mike" To: "'Rashiem Mims'" , "'Anthony Paganico'" Cc: "'Rebecca Forrest'" , "'Christopher Pietras'" , References: In-Reply-To: Subject: RE: 667406 - Office Install Date: Thu, 8 Mar 2018 14:37:47 -0500 Organization: Trans-Ocean Import Message-ID: <235501d3b714$f033c570$d09b5050$@transocean.com> MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_NextPart_000_2356_01D3B6EB.075FE050" X-Mailer: Microsoft Outlook 16.0 Thread-Index: AQGawD5tm+RZSktaaui+ZEGHCzWyDAKEdq7VAnaEYJ2kENFSoA== Content-Language: en-us This is a multipart message in MIME format. ------=_NextPart_000_2356_01D3B6EB.075FE050 Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: 7bit Rashiem, Please call me here at the number below. Thanks. Mike Toone EDI Coordinator Trans-Ocean Imports 10 Midland Avenue |Suite M00| Port Chester, NY 10573 914.949.5656 x149 | 914.937.3140 fax mike@transocean.com Confidentiality Notification: If you are not the intended recipient, please do not disclose, disseminate, copy, distribute or take any action in reliance on the contents of this electronic transmission. If you have received this electronic transmission in error, please notify us by telephone and immediately delete this message. As E-mail transmissions cannot be guaranteed secure or error-free the sender does not accept any liability for errors or omissions in the contents of this message, which arise because of electronic transmission. Any documents accompanying this electronic transmission and the information contained herein belong to the sender and are privileged and intended only for the use of the individual(s) named above. From: Rashiem Mims [mailto:RMims@compufit.com] Sent: Thursday, March 08, 2018 2:25 PM To: Anthony Paganico ; Michael Toone Cc: Rebecca Forrest ; Christopher Pietras Subject: RE: 667406 - Office Install Thank you for the clarification Anthony. We'll take one more attempt at getting Access working. As Anthony stated if it doesn't work then we will have to wipe the workstation. Rashiem Mims Service Desk Manager Compufit, LLC. 222 Bloomingdale Road, Suite 400 White Plains, NY 10605 www.compufit.com T: 914.741.6500 | F: 914.694.1245 | rmims@compufit.com To ensure prompt assistance when reporting a problem please cc: help@compufit.com. For urgent problems call 914-741-6500. CONFIDENTIAL: The information contained in this message is confidential and is intended solely for the individual and/or entity identified in the address of this message. The views expressed in this message are those of the sender and do not necessarily reflect the views of the company or any other employee of the company. If you have received any of this information in error, any copying, disclosure, distribution or use of the contents of this message or attachments is strictly prohibited. If you are not the intended recipient of this message, please notify Compufit, LLC. immediately by calling 914-741-6500 and delete or destroy this message and/or attachments. From: Anthony Paganico Sent: Thursday, March 8, 2018 2:23 PM To: Rashiem Mims >; Michael Toone > Cc: Rebecca Forrest >; Christopher Pietras > Subject: Re: 667406 - Office Install This is lous old workstation they want to give it to someone else. Lou got another one that was already setup becase he needed something right away. If we can't get access working it needs to be wiped Anthony J. Paganico Network Engineer Compufit, LLC. White Plains, NY 10605 (Phone) 914-741-6500 (Email) apaganico@compufit.com To ensure prompt assistance when reporting a problem please cc: help@compufit.com. For urgent problems call 914-741-6500. -------- Original message -------- From: Rashiem Mims > Date: 3/8/18 2:19 PM (GMT-05:00) To: Michael Toone > Cc: Anthony Paganico >, Rebecca Forrest >, Christopher Pietras > Subject: Fwd: 667406 - Office Install Hello Mike, I will have a Service Desk Engineer assigned to see what the issue is with Access. As a side note this is the same issue Lou was having on his workstation. I will also have a ticket opened with Microsoft to assist with a faster resolution. Rashiem Mims Service Desk Manager Compufit, LLC. 222 Bloomingdale Road, Suite 400 White Plains, NY 10605 www.compufit.com T: 914.741.6500 | F: 914.694.1245 | rmims@compufit.com To ensure prompt assistance when reporting a problem please cc: help@compufit.com. For urgent problems call 914-741-6500. CONFIDENTIAL: The information contained in this message is confidential and is intended solely for the individual and/or entity identified in the address of this message. The views expressed in this message are those of the sender and do not necessarily reflect the views of the company or any other employee of the company. If you have received any of this information in error, any copying, disclosure, distribution or use of the contents of this message or attachments is strictly prohibited. If you are not the intended recipient of this message, please notify Compufit, LLC. immediately by calling 914-741-6500 and delete or destroy this message and/or attachments. From: "Mike" > Date: March 8, 2018 at 12:08:03 PM EST To: "'Christopher Pietras'" > Subject: RE: 667406 - Office Install Reply-To: > Hi Chris! The story so far. Last night you installed Office 365 Pro Plus On attempting to run Access this morning received the error I sent you. Uninstalled Office 365 Pro Plus from Control Panel Installed Office 2016 from DVD found in the Office here in Port Chester Received same error Used Microsoft's "Easy Fix removal Tool" (o15-ctrremove.diagcab) to remove Office 2016 Machine is sitting with the Install Splash (autorun.exe) up Please. why don't you guys give it a shot? Before attempting to install can you disable Mbytes and WebROOT (I know they aren't relevant but.) Machine is still dot 227 and the TO Administrator is logged in. Sorry for the back and forth. Mike Toone EDI Coordinator Trans-Ocean Imports 10 Midland Avenue |Suite M00| Port Chester, NY 10573 914.949.5656 x149 | 914.937.3140 fax mike@transocean.com Confidentiality Notification: If you are not the intended recipient, please do not disclose, disseminate, copy, distribute or take any action in reliance on the contents of this electronic transmission. If you have received this electronic transmission in error, please notify us by telephone and immediately delete this message. As E-mail transmissions cannot be guaranteed secure or error-free the sender does not accept any liability for errors or omissions in the contents of this message, which arise because of electronic transmission. Any documents accompanying this electronic transmission and the information contained herein belong to the sender and are privileged and intended only for the use of the individual(s) named above. From: Christopher Pietras [mailto:cpietras@compufit.com] Sent: Wednesday, March 07, 2018 6:05 PM To: Michael Toone > Cc: Mark Lacerra >; Juan Bernardo > Subject: 667406 - Office Install Mike, As discussed I have installed office and will leave the activation to you. I'll go ahead and close the ticket, let us know if you need anything further on our end. Also, please contact us when you have the email address and password for the account that was used to tie all the Office Licenses to so we can have it documented. Thank you and have a good day. Chris Pietras Support Engineer Compufit, LLC. 222 Bloomingdale Road, Suite 400 White Plains, NY 10605 (Phone) 914-741-6500 (Fax) 914-694-1245 (E-mail) cpietras@compufit.com (Website) www.compufit.com To ensure prompt assistance when reporting a problem please cc: help@compufit.com. For urgent problems call 914-741-6500. ------=_NextPart_000_2356_01D3B6EB.075FE050 Content-Type: text/html; charset="us-ascii" Content-Transfer-Encoding: quoted-printable

Rashiem,

 

Please call = me here at the number below. Thanks.

 

Mike = Toone

EDI = Coordinator

Trans-Ocean = Imports

10 Midland = Avenue |Suite M00| Port Chester, NY = 10573

914.949.5656 = x149 | 914.937.3140 fax

 

Confidentiality= Notification: If you are not the intended recipient, please do not = disclose, disseminate, copy, distribute or take any action in reliance = on the contents of this electronic transmission.  If you have = received this electronic transmission in error, please notify us by = telephone and immediately delete this message. As E-mail transmissions = cannot be guaranteed secure or error-free the sender does not accept any = liability for errors or omissions in the contents of this message, which = arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong = to the sender and are privileged and intended only for the use of the = individual(s) named above.

 

From: Rashiem Mims = [mailto:RMims@compufit.com]
Sent: Thursday, March 08, 2018 = 2:25 PM
To: Anthony Paganico <apaganico@compufit.com>; = Michael Toone <mike@transocean.com>
Cc: Rebecca Forrest = <rforrest@compufit.com>; Christopher Pietras = <cpietras@compufit.com>
Subject: RE: 667406 - Office = Install

 

Thank you = for the clarification Anthony. We’ll take one more attempt at = getting Access working. As Anthony stated if it doesn’t work then = we will have to wipe the workstation.

 

Rashiem = Mims

Service Desk = Manager

 

Compufit, LLC.

222 Bloomingdale Road, Suite = 400

White = Plains, NY 10605

www.compufit.com=

 

T: = 914.741.6500 | F: 914.694.1245 | rmims@compufit.com

 

To ensure prompt = assistance when reporting a problem please cc: help@compufit.com.<= /o:p>

For urgent problems call = 914-741-6500.

 

CONFIDENTIAL: The information = contained in this message is confidential and is intended solely for the = individual and/or entity identified in the address of this message. The = views expressed in this message are those of the sender and do not = necessarily reflect the views of the company or any other employee of = the company. If you have received any of this information in error, any = copying, disclosure, distribution or use of the contents of this message = or attachments is strictly prohibited. If you are not the intended = recipient of this message, please notify Compufit, LLC. immediately by = calling 914-741-6500 and delete or destroy this message and/or = attachments.

 

From: Anthony Paganico =
Sent: Thursday, March 8, 2018 2:23 PM
To: Rashiem = Mims <RMims@compufit.com>; Michael = Toone <mike@transocean.com>
Cc:= Rebecca Forrest <rforrest@compufit.com>; = Christopher Pietras <cpietras@compufit.com>
Subject: Re: 667406 - Office Install

 

This is lous old workstation = they want to give it to someone else. Lou got another one that was = already setup becase he needed something right away. If we can't get = access working it needs to be = wiped 

 

 

 

Anthony J. Paganico =

Network = Engineer

Compufit, = LLC.

White Plains, NY = 10605

(Phone) = 914-741-6500

 

To ensure prompt = assistance when reporting a problem please cc: help@compufit.com.=

For urgent problems call = 914-741-6500.

 

 

-------- Original message = --------

From: Rashiem = Mims <RMims@compufit.com> =

Date: 3/8/18 2:19 PM = (GMT-05:00)

To: Michael = Toone <mike@transocean.com> =

Cc: Anthony Paganico = <apaganico@compufit.com>, = Rebecca Forrest <rforrest@compufit.com>, = Christopher Pietras <cpietras@compufit.com> =

Subject: Fwd: 667406 - = Office Install

 

Hello Mike,

 

I will have = a Service Desk Engineer assigned to see what the issue is with Access. = As a side note this is the same issue Lou was having on his workstation. = I will also have a ticket opened with Microsoft to assist with a faster = resolution.

 

Rashiem = Mims

Service Desk = Manager

 

Compufit, = LLC.

222 Bloomingdale Road, Suite = 400

White = Plains, NY 10605

www.compufit.com

 

T: = 914.741.6500 | F: 914.694.1245 | rmims@compufit.com

 

To ensure prompt = assistance when reporting a problem please cc: help@compufit.com.

For urgent problems call = 914-741-6500.

 

CONFIDENTIAL: The information = contained in this message is confidential and is intended solely for the = individual and/or entity identified in the address of this message. The = views expressed in this message are those of the sender and do not = necessarily reflect the views of the company or any other employee of = the company. If you have received any of this information in error, any = copying, disclosure, distribution or use of the contents of this message = or attachments is strictly prohibited. If you are not the intended = recipient of this message, please notify Compufit, LLC. immediately by = calling 914-741-6500 and delete or destroy this message and/or = attachments.

 

From: = "Mike" <mike@transocean.com>
Dat= e: March 8, 2018 at 12:08:03 PM EST
To: "'Christopher = Pietras'" <cpietras@compufit.com>
Subject: RE: 667406 - Office Install
Reply-To: = <mike@transocean.com>

Hi Chris!

 

The story so = far…

 

Last night you installed Office 365 Pro = Plus

 

On attempting to run Access this morning received the = error I sent you.

 

Uninstalled = Office 365 Pro Plus from Control Panel

 

Installed = Office 2016 from DVD found in the Office here in Port = Chester

 

Received same error

 

Used = Microsoft’s “Easy Fix removal Tool” = (o15-ctrremove.diagcab) to remove Office 2016

 

Machine is = sitting with the Install Splash (autorun.exe) up

 

Please… why don’t you guys give it a shot? = Before attempting to install can you disable Mbytes and WebROOT (I know = they aren’t relevant but…)

 

Machine is = still dot 227 and the TO Administrator is logged in. Sorry for the back = and forth.

 

Mike = Toone

EDI = Coordinator

Trans-Ocean = Imports

10 Midland = Avenue |Suite M00| Port Chester, NY 10573

914.949.5656 = x149 | 914.937.3140 fax

mike@transocean.com

=

 

Confidentiality= Notification: If you are not the intended recipient, please do not = disclose, disseminate, copy, distribute or take any action in reliance = on the contents of this electronic transmission.  If you have = received this electronic transmission in error, please notify us by = telephone and immediately delete this message. As E-mail transmissions = cannot be guaranteed secure or error-free the sender does not accept any = liability for errors or omissions in the contents of this message, which = arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong = to the sender and are privileged and intended only for the use of the = individual(s) named above.

 

From: = Christopher Pietras [mailto:cpietras@compufit.com] =
Sent: Wednesday, March 07, 2018 6:05 PM
To: Michael = Toone <mike@transocean.com>
Cc:= Mark Lacerra <mlacerra@compufit.com>; = Juan Bernardo <jbernardo@compufit.com>
= Subject: 667406 - Office Install

 

Mike,

 

As discussed = I have installed office and will leave the activation to you. I’ll = go ahead and close the ticket, let us know if you need anything further = on our end. Also, please contact us when you have the email address and = password for the account that was used to tie all the Office Licenses to = so we can have it documented.

 

Thank you = and have a good day.

 

Chris Pietras

Support Engineer =

 

Compufit, = LLC.

222 Bloomingdale Road, Suite = 400

White Plains, NY  = 10605

(Phone) 914-741-6500

(Fax) = 914-694-1245

(E-mail) cpietras@compufit.com

(Website) = www.compufit.com

 

To ensure prompt assistance when reporting a problem = please cc: help@compufit.com.

For urgent problems call = 914-741-6500.

 

 

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