Envelope-to: JOHN@TRANSOCEAN.COM
Delivery-date: Fri, 30 Mar 2018 06:32:53 -0700
From: "CMS Hospital CoPs" <marketing@healthaudioconf.com> 
To: "JOHN@TRANSOCEAN.COM" <JOHN@TRANSOCEAN.COM>
Reply-To: marketing@healthaudioconf.com
Date: Fri, 30 Mar 2018 08:43:22 -0400
Subject: =?UTF-8?Q?Grievances:=20Ensuring=20hospital=20compliance=20with=20CMS,?=
	=?UTF-8?Q?=20OCR=20and=20Joint=20Commission=20Standards?=
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 Content preview:  Grievances: Ensure Hospital Compliance with CMS, OCR & Joint
    Commission Standards Presenter Sue Dill Calloway, RN, MSN, JD, is the president
    of Patient Safety and Healthcare Consulting and Educatìon company with a
    focus on medical-legal educatìon especially Joint Commission and the CMS
    hospital CoPs regulatory compliance. Read more! [...] 
 
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Grievances: Ensure Hospital Compliance with CMS, OCR =26 Joint Commission=
 Standards=0D=0APresenter=0D=0ASue Dill Calloway, RN, MSN, JD, is the pre=
sident of Patient Safety and Healthcare Consulting and Educat=C3=ACon com=
pany with a focus on medical-legal educat=C3=ACon especially Joint Commis=
sion and the CMS hospital CoPs regulatory compliance=2E Read more=21=0D=0A=
=0D=0ALive Webinar=0D=0ATuesday, June 05, 2018=0D=0A=0D=0ALength: 120 min=
utes=0D=0A=0D=0ATime: 1 pm ET=0D=0A=0D=0A   REGISTER NOW   =0D=0A=0D=0A=0D=
=0AAre You Ready For A CMS Surveyor Visit?=0D=0A=0D=0AIf a CMS surveyor s=
howed up at your hospital=E2=80=99s door tomorrow, would you know what to=
 do? Are you sure your facilities comply with the grievance requirements =
called for by the Centers for Med=C3=ACcare and Medica=C3=ACd Services (C=
MS), the Office for Civil Rights (OCR), and the Joint Commission=E2=80=94=
and your accreditation organization? Did you know that the third most com=
mon problematic standard for hospitals is CMS grievance requirements? A r=
ecent report found that more than 1,000 U=2ES=2E hospitals were out of co=
mpliance with conditions of participation (CoPs)? Don=E2=80=99t let this =
happen to your facility=21 =0D=0A=0D=0ALearn how to comply with grievance=
 standards called for by CMS and other agencies in this compliance-focuse=
d audio presentation hosted by Sue Dill Calloway=2E She will detail the f=
ederal laws affecting hospitals, explain which are enforced by which agen=
cies, and walk you through the standards of compliance you must heed=E2=80=
=94all with an eye toward helping you establish a properly prepared griev=
ance committee=2E =0D=0A=0D=0AAfter attending this event, you will unders=
tand best practices for physicians and nurses, know how to create a polic=
y handling grievances and complaints (and know to follow it=21), and be a=
ble to help your facility close the gap between what it is currently doin=
g and what it is required to do=2E Read more=0D=0ASession Highlights =0D=0A=
=0D=0AThis program will teach you how to:=0D=0ACreate and implement guide=
lines necessary for meeting CMS grievance requirements=0D=0AFollow grieva=
nce procedures in a way that satisfies CMS regulations=0D=0ARespond to gr=
ievance complaints made through an interpreter or by a person with low he=
alth literacy=0D=0ARespond to both written and verbal grievance complaint=
s=0D=0AProvide patients with information about how to contact a quality i=
mprovement officer=0D=0AAnd more=21=0D=0AOffer: 40=25 off =7C Cod=C3=A8: =
EASTER40 =0D=0A   REGISTER NOW    =0D=0A=0D=0AContact Us:=0D=0A 1-866-458=
-2965=0D=0A customerservice=40audioeducator=2Ecom=0D=0AAudioEducator=0D=0A=
Reference Code : EHOSNH04_SH=0D=0AWe hope you found this message to be us=
eful=2E=0D=0AIf you don=E2=80=99t wish to receive any further communicati=
on, please click the unsubscribe link below=2E Your request will be proce=
ssed within 10 days=2E =0D=0AThis message has been sent by Audio Educator=
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u do not wish to receive future emails, please click here: http://incomin=
g=2Esaveastamp=2Eca/unsubstracker=2Easpx?=7B0=7D=7BJOHN=40TRANSOCEAN=2ECO=
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<=21DOCTYPE HTML PUBLIC =22-//W3C//DTD HTML 4=2E01 Transitional//EN=22 =22=
http://www=2Ew3=2Eorg/TR/html4/loose=2Edtd=22>=0D=0A<html>=0D=0A<head>=0D=
=0A<meta http-equiv=3D=22Content-Type=22 content=3D=22text/html; charset=3D=
utf-8=22>=0D=0A<title>Grievances: Ensuring hospital compliance with CMS, =
OCR and Joint Commission Standards</title>=0D=0A<style>=0D=0Abody =7Bmarg=
in: 10px 0; padding: 0 10px; background: =23cecece; font-size: 16px; colo=
r:=23003366;=7D=0D=0A      table =7Bborder-collapse: collapse;=7D=0D=0A  =
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idth=3D=22100=25=22 border=3D=220=22 cellspacing=3D=220=22 cellpadding=3D=
=220=22><tr><td>=0A=0D=0A<table align=3D=22center=22 bgcolor=3D=22=23ffff=
ff=22 cellpadding=3D=220=22 cellspacing=3D=220=22 style=3D=22font-size: 1=
6px; width: 600px; color: =23003366; border: 1px solid; margin-top: 25px;=
=22>=0D=0A<tbody>=0D=0A<tr>=0D=0A<td>=0D=0A<table style=3D=22width: 100=25=
;=22>=0D=0A<tbody>=0D=0A<tr>=0D=0A<td align=3D=22center=22 style=3D=22bac=
kground: =230b98bb; font-size: 25px; padding: 10px 10px 10px 10px; color:=
 =23ffffff; border-bottom: 2px solid =230b98bb;=22><font style=3D=22font-=
size: 35px; line-height: 40px; color: =23ffffff; font-family: Segoe, =27S=
egoe UI=27, =27DejaVu Sans=27, =27Trebuchet MS=27, Verdana, sans-serif;=22=
><strong>Grievances: Ensure Hospital Compliance with CMS, OCR =26amp; Joi=
nt Commission Standards </strong></font></td>=0D=0A</tr>=0D=0A</tbody>=0D=
=0A</table>=0D=0A</td>=0D=0A</tr>=0D=0A<tr>=0D=0A<td align=3D=22center=22=
 bgcolor=3D=22=230b98bb=22 style=3D=22padding: 10px 10px 0px 10px; line-h=
eight: 25px; font-size: 18px; color: =23003366;=22 valign=3D=22top=22></t=
d>=0D=0A</tr>=0D=0A<tr>=0D=0A<td align=3D=22left=22 bgcolor=3D=22=23ebf9f=
c=22 style=3D=22padding: 10px; border-bottom: solid 3px =230b98bb;=22>=0D=
=0A<table align=3D=22left=22 border=3D=220=22 cellpadding=3D=220=22 cells=
pacing=3D=220=22 style=3D=22border-right: 1px solid =23dddddd; width: 58=25=
;=22>=0D=0A<tbody>=0D=0A<tr>=0D=0A<td align=3D=22left=22 bgcolor=3D=22=23=
ebf9fc=22 style=3D=22padding: 10px 10px 10px 10px; font-size: 18px; color=
: =23003366;=22 valign=3D=22top=22 width=3D=2259=25=22><font style=3D=22f=
ont-size: 19px; color: =23005a8c; font-family: Segoe, =27Segoe UI=27, =27=
DejaVu Sans=27, =27Trebuchet MS=27, Verdana, sans-serif;=22><strong><u>Pr=
esenter</u></strong></font>=0D=0A<p><font style=3D=22font-size: 16px; col=
or: =23005a8c; font-family: Segoe, =27Segoe UI=27, =27DejaVu Sans=27, =27=
Trebuchet MS=27, Verdana, sans-serif;=22><strong>Sue Dill Calloway, RN, M=
SN, JD</strong>, is the president of Patient Safety and Healthcare Consul=
ting and Educat=26igrave;on company with a focus on medical-legal educat=26=
igrave;on especially Joint Commission and the CMS hospital CoPs regulator=
y compliance=2E </font> <a href=3D=22http://incoming=2Esaveastamp=2Eca/li=
nktracker2=2Easpx?=7B0=7EJOHN=40TRANSOCEAN=2ECOM=7D=7B338c565f-e37a-45be-=
98f0-0f5b91d0d4e7=7D=7B=7D=7Bhttps=253a=252f=252fwww=2Eaudioeducator=2Eco=
m=252fspeakers=252fsue-dill-calloway=7D=7B=7D=7B=7D=22 style=3D=22color: =
=230b98bb;=22> Read more=21 </a></p>=0D=0A</td>=0D=0A</tr>=0D=0A</tbody>=0D=
=0A</table>=0D=0A<table align=3D=22right=22 border=3D=220=22 cellpadding=3D=
=220=22 cellspacing=3D=220=22 style=3D=22width: 40=25;=22>=0D=0A<tbody>=0D=
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padding: 10px 10px 10px 10px; color: =23003366; font-size: 18px;=22 valig=
n=3D=22top=22 width=3D=2238=25=22><font style=3D=22font-size: 19px; color=
: =23005a8c; font-family: Segoe, =27Segoe UI=27, =27DejaVu Sans=27, =27Tr=
ebuchet MS=27, Verdana, sans-serif;=22><strong><u> Live Webinar</u></stro=
ng></font>=0D=0A<p align=3D=22center=22 style=3D=22font-size: 18px; color=
: =23005a8c; margin: 10px 0px;=22><b><strong>Tuesday, June 05, 2018</stro=
ng></b></p>=0D=0A<p align=3D=22center=22 style=3D=22font-size: 18px; colo=
r: =23005a8c; margin: 10px 0px;=22><b>Length:</b>=26nbsp;<strong>120 minu=
tes</strong></p>=0D=0A<p align=3D=22center=22 style=3D=22font-size: 18px;=
 color: =23005a8c; margin: 10px 0px;=22><strong>Time:</strong> <strong>1 =
pm ET </strong></p>=0D=0A<p align=3D=22center=22 style=3D=22padding: 10px=
;=22><a href=3D=22http://incoming=2Esaveastamp=2Eca/linktracker2=2Easpx?=7B=
0=7EJOHN=40TRANSOCEAN=2ECOM=7D=7B338c565f-e37a-45be-98f0-0f5b91d0d4e7=7D=7B=
=7D=7Bhttps=253a=252f=252fwww=2Eaudioeducator=2Ecom=252fhospitals-and-hea=
lth-systems=252fgrievances-and-complaints-cms-requirement-for-hospitals=2E=
html=253futm_medium=253demail=2526amp=253butm_source=253d+Calloway_033018=
_SH=2526amp=253butm_campaign=253dEHOSNH04_SH=7D=7B=7D=7B=7D=22 style=3D=22=
font-size: 20px; background: =23f05910; color: =23ffffff; text-decoration=
: none; padding: 5px; border-radius: 0px;=22><b> =26nbsp;=26nbsp; REGISTE=
R NOW =26nbsp;=26nbsp;</b></a></p>=0D=0A</td>=0D=0A</tr>=0D=0A</tbody>=0D=
=0A</table>=0D=0A</td>=0D=0A</tr>=0D=0A<tr></tr>=0D=0A<tr>=0D=0A<td bgcol=
or=3D=22=23ffffff=22 style=3D=22padding: 10px 15px 10px 15px; margin: 0px=
; color: =23003366;=22><br> <font style=3D=22font-size: 17px;=22><strong>=
Are You Ready For A CMS Surveyor Visit?</strong></font><br><br> If a CMS =
surveyor showed up at your hospital=26rsquo;s door tomorrow, would you kn=
ow what to do? Are you sure your facilities comply with the grievance req=
uirements called for by the Centers for Med=26igrave;care and Medica=26ig=
rave;d Services (CMS), the Office for Civil Rights (OCR), and the Joint C=
ommission=26mdash;and your accreditation organization? Did you know that =
the third most common problematic standard for hospitals is CMS grievance=
 requirements? A recent report found that more than 1,000 U=2ES=2E hospit=
als were out of compliance with conditions of participation (CoPs)? Don=26=
rsquo;t let this happen to your facility=21 <br><br> Learn how to comply =
with grievance standards called for by CMS and other agencies in this com=
pliance-focused audio presentation hosted by <strong>Sue Dill Calloway</s=
trong>=2E She will detail the federal laws affecting hospitals, explain w=
hich are enforced by which agencies, and walk you through the standards o=
f compliance you must heed=26mdash;all with an eye toward helping you est=
ablish a properly prepared grievance committee=2E <br> <br> After attendi=
ng this event, you will understand best practices for physicians and nurs=
es, know how to create a policy handling grievances and complaints (and k=
now to follow it=21), and be able to help your facility close the gap bet=
ween what it is currently doing and what it is required to do=2E <a href=3D=
=22http://incoming=2Esaveastamp=2Eca/linktracker2=2Easpx?=7B0=7EJOHN=40TR=
ANSOCEAN=2ECOM=7D=7B338c565f-e37a-45be-98f0-0f5b91d0d4e7=7D=7B=7D=7Bhttps=
=253a=252f=252fwww=2Eaudioeducator=2Ecom=252fhospitals-and-health-systems=
=252fgrievances-and-complaints-cms-requirement-for-hospitals=2Ehtml=253fu=
tm_medium=253demail=2526amp=253butm_source=253d+Calloway_033018_SH=2526am=
p=253butm_campaign=253dEHOSNH04_SH=7D=7B=7D=7B=7D=22 style=3D=22color: =23=
003366; text-decoration: none;=22><font style=3D=22font-size: 17px;=22><s=
trong>Read more</strong></font></a></td>=0D=0A</tr>=0D=0A<tr>=0D=0A<td bg=
color=3D=22=23ffffff=22 style=3D=22padding: 10px 15px 0px 15px; margin: 0=
px; color: =23003366;=22><strong>Session Highlights</strong> <br><br> Thi=
s program will teach you how to:=0D=0A<ul>=0D=0A<li>Create and implement =
guidelines necessary for meeting CMS grievance requirements</li>=0D=0A<li=
>Follow grievance procedures in a way that satisfies CMS regulations</li>=
=0D=0A<li>Respond to grievance complaints made through an interpreter or =
by a person with low health literacy</li>=0D=0A<li>Respond to both writte=
n and verbal grievance complaints</li>=0D=0A<li>Provide patients with inf=
ormation about how to contact a quality improvement officer</li>=0D=0A<li=
>And more=21</li>=0D=0A</ul>=0D=0A</td>=0D=0A</tr>=0D=0A<tr>=0D=0A<td ali=
gn=3D=22center=22 bgcolor=3D=22=23ffffff=22 height=3D=2230=22 style=3D=22=
padding: 10px 10px 0px 10px; color: =23003366; font-size: 18px; line-heig=
ht: 30px;=22 valign=3D=22top=22>Offer:<strong style=3D=22font-size: 18px;=
=22> 40=25 off</strong> =7C Cod=26egrave;: <strong style=3D=22font-size: =
18px;=22>EASTER40</strong></td>=0D=0A</tr>=0D=0A<tr>=0D=0A<td align=3D=22=
center=22 bgcolor=3D=22=23ffffff=22 height=3D=2230=22 style=3D=22padding:=
 10px 0px; 0px color: =23003366; font-size: 18px;=22 valign=3D=22top=22><=
a href=3D=22http://incoming=2Esaveastamp=2Eca/linktracker2=2Easpx?=7B0=7E=
JOHN=40TRANSOCEAN=2ECOM=7D=7B338c565f-e37a-45be-98f0-0f5b91d0d4e7=7D=7B=7D=
=7Bhttps=253a=252f=252fwww=2Eaudioeducator=2Ecom=252fhospitals-and-health=
-systems=252fgrievances-and-complaints-cms-requirement-for-hospitals=2Eht=
ml=253futm_medium=253demail=2526amp=253butm_source=253d+Calloway_033018_S=
H=2526amp=253butm_campaign=253dEHOSNH04_SH=7D=7B=7D=7B=7D=22 style=3D=22f=
ont-size: 20px; background: =23f05910; color: =23ffffff; text-decoration:=
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ng>1-866-458-2965</strong></font></td>=0D=0A</tr>=0D=0A<tr>=0D=0A<td styl=
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