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The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: onlinecompliancepanel-webinar-mailer-CHE-BARBARA-BOSCHE-MAR15-EB Service Level Agreements (SLAs) - Preparation Guidelines for Effective SLAs LIVE WEBINAR Date: Thursday, 15 March 2018 Time: 12:00 PM PDT | 03:00 PM EDT Call 510-857-5896 38780 Tyson Lane Suite 210 Fremont, CA-94536 Early Bird Offer! Use Promo Code RECD10 to Get 10% off on Recorded Session/CD/Flash Drive/ Corporate Live Session/Super Combos of this webinar. Offer valid till Mar 04, 2018 midnight. Call us to know more. Information Technology and other Business Support Services are under great pressure to be identified with business value and performance measurement concepts. Any service provided, either internal or outsourced, requires a set of criteria for reaching agreement on and measuring the performance of the services rendered. This need has been further enhanced with the advent of outsourcing of services and business processes. The use of SLAs is not only for just IT outsourced services anymore but also for internal service provisioning of any business service that is vital to supporting the critical business processes required to run a successful enterprise. This webinar on Service Level Agreements (SLAs) will provide you with sound principles and a set of guidelines for developing and preparing 'effective' Service Level Agreements (SLAs) for an internal service function or an outside service provider. [...] Content analysis details: (0.1 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: onlinecompliancepanel.com] 0.0 T_SPF_HELO_TEMPERROR SPF: test of HELO record failed (temperror) -0.0 SPF_PASS SPF: sender matches SPF record -0.5 BAYES_05 BODY: Bayes spam probability is 1 to 5% [score: 0.0345] 0.0 HTML_FONT_LOW_CONTRAST BODY: HTML font color similar or identical to background 0.0 HTML_MESSAGE BODY: HTML included in message 0.7 MIME_HTML_ONLY BODY: Message only has text/html MIME parts 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain X-Spam-Flag: NO =20=20=20=20=09 onlinecompliancepanel-webinar-mailer-CHE-BARBARA-BOSCHE-MAR15-EB</t= itle> =09 <style type=3D"text/css"> <!-- body { background-color: #EEEEEE; } .border{ background-color: #FFFFFF; border-top: 1px solid #CCCCCC; border-bottom: 1px solid #CCCCCC; border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; } a:link { color: #0033CC; 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font-size: 12px; line-height: 18px; } a.reg1:link,a.reg1:visited{ font-size: 17px; text-decoration: none; font-family: Verdana, Arial, Helve= tica, sans-serif; font-weight: bold; color: #ffffff; cursor:pointer; } a.reg1:hover{ font-size: 17px; text-decoration: none; font-family: Verdana, Arial, Helve= tica, sans-serif; font-weight: bold; text-decoration:none; color: #b7def3; = cursor:pointer; } a.topic:link,a.topic:visited{ font-size: 20px; text-decoration: none; font-family: Verdana, Arial, Helve= tica, sans-serif; font-weight: bold; color: #006398; cursor:pointer; } a.topic:hover{ font-size: 20px; text-decoration: none; font-family: Verdana, Arial, Helv= etica, sans-serif; font-weight: bold; text-decoration:none; color: #006398;= cursor:pointer; } .live {color: #215a9d; font-family: Verdana, Arial, Helvetica, sans-serif; = text-decoration: none; font-size: 16px; } .offers {font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12p= x; font-weight: normal; color: #cd0e20; padding-right:10px;} .style1 { font-size: 12px; font-style: italic; } --> </style> </head> <body><img src=3D"http://resources.webcompliancepanel.com/a/hBamUv$B9ZUn-B9= lHeEAAMEzX5t/spacer.gif" width=3D"1" height=3D"1" style=3D"display:none !im= portant; max-height:1px !important; max-width:1px !important; border:0 !imp= ortant; background-color:transparent !important; padding:0 !important; outl= ine:0 !important; min-height:1px !important; min-width:1px !important; heig= ht:1px !important; width:1px !important;" alt=3D""> <table width=3D"700" border=3D"0" align=3D"center" cellpadding=3D"0" c= ellspacing=3D"0" class=3D"border" style=3D"background-color: #FFFFFF; borde= r-top: 5px solid #CCCCCC; border-bottom: 5px solid #CCCCCC; border-left: 5p= x solid #CCCCCC; border-right: 5px solid #CCCCCC;"> <!--DWLayoutTable--> <tr> <td width=3D"690" height=3D"485" valign=3D"top"><table width=3D"100= %" border=3D"0" cellpadding=3D"0" cellspacing=3D"0"> <!--DWLayoutTable--> <tr> <td height=3D"197" colspan=3D"2" valign=3D"top"><table width=3D= "100%" border=3D"0" cellpadding=3D"0" cellspacing=3D"0"> <!--DWLayoutTable--> <tr> <td width=3D"424" height=3D"102" valign=3D"top"><table widt= h=3D"100%" border=3D"0" cellpadding=3D"0" cellspacing=3D"0"> <!--DWLayoutTable--> <tr> <td width=3D"424" height=3D"auto" valign=3D"top" style= =3D"font-size: 20px; font-family: Verdana, Arial, Helvetica, sans-serif; co= lor: #006398; text-align:left; text-decoration:none; padding:10px;"> <a href=3D"https://www.onlinecompliancepanel.com/= webinar/Service-Level-Agreements-SLAs-Preparation-Guidelines-for-Effective-= SLAs-504515/CHE-BARBARA-BOSCHE-MAR15-EB" style=3D"color: #006398;text-decor= ation:none;">Service Level Agreements (SLAs) - Preparation Guidel= ines for Effective SLAs</a> </td> </tr> <tr> <td height=3D"auto" valign=3D"top" style=3D"font-family= : Verdana, Arial, Helvetica, sans-serif; font-size: 11px; color: #333333; l= ine-height:16px; padding-bottom:10px; padding-left:10px;"> <span style=3D"color:#FF5733;"><strong>LIVE WEBIN= AR</strong></span><br> <span><strong>Date:</strong> Thursday, 15 March 2= 018</span><br> <span><strong>Time: </strong> 12:00 PM PDT &= #x7c; 03:00 PM EDT</span><br> </td> </tr> </table></td> <td width=3D"266" valign=3D"top"><table width=3D"100%" = border=3D"0" cellpadding=3D"0" cellspacing=3D"0"> <!--DWLayoutTable--> <tr> <td width=3D"266" height=3D"69" align=3D"right" val= ign=3D"middle" style=3D"padding-right:10px;"> <a href=3D"https://www.onlinecompliancepanel.= com/webinar/Service-Level-Agreements-SLAs-Preparation-Guidelines-for-Effect= ive-SLAs-504515/CHE-BARBARA-BOSCHE-MAR15-EB"><img src=3D"https://www.online= compliancepanel.com/ocpFiles/ocpImages/theme/template-logo.png" alt=3D"OCP_= Logo" border=3D"0"></a> </td> </tr> <tr> <td height=3D"43" valign=3D"top" style=3D"font-fami= ly: Verdana, Arial, Helvetica, sans-serif; font-size: 11px; color: #333333;= line-height:16px; text-align:right; padding-right:10px;">Call 510-857-5896= <br/> 38780 Tyson Lane Suite 210 Fremont, CA-94536</td> </tr> =20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20 </table></td> </tr> =20=20=20=20=20=20=20=20=20=20=20=20=20=20 <tr> <td height=3D"80" colspan=3D"2" valign=3D"top"> <table width=3D"100%" border=3D"0" cellpadding=3D"0" cellsp= acing=3D"0" bgcolor=3D"#FFFFFF"> <!--DWLayoutTable--> <tr> <td width=3D"690" height=3D"75" align=3D"center" valign= =3D"middle" bgcolor=3D"#1A71B2" style=3D"line-height:22px; background: line= ar-gradient(to right,blue,red);"> <span style=3D"font-family:Arial, Helvetica, sans-ser= if; font-size:13.5px; color:#fff;"><span style=3D"font-size:14px; font-weig= ht:bold;">Early Bird Offer! </span>Use Promo Code <span style=3D"color:#fff= ; font-family:Arial, Helvetica, sans-serif; font-weight:bold; font-size:16p= x; border: 1px dashed #fff; padding:0px 5px;"> RECD10</span> to Get 10% off= on Recorded Session/CD/Flash Drive/<br/>Corporate Live Session/Super Combo= s of this webinar.</span>=20 <span style=3D"font-family:Arial, Helvetica, sans-serif; font-size:12px; = color:#fff;"> Offer valid till Mar 04, 2018 midnight. Call us to know more.= </span> </td> </tr> <tr> <td height=3D"5"></td> </tr> </table> </td> </tr> =20=20=20=20=20=20=20=20=20=20=20=20=20=20 </table></td> </tr> =20=20=20=20=20=20=20=20=20=20 <tr> <td height=3D"373" valign=3D"top"><table width=3D"100%" border= =3D"0" cellpadding=3D"0" cellspacing=3D"0"> <!--DWLayoutTable--> =20=20=20=20=20=20=20=20=20=20=20=20=20=20 <tr> <td width=3D"424" height=3D"340" valign=3D"top"><table widt= h=3D"424" border=3D"0" cellpadding=3D"0" cellspacing=3D"0"> <!--DWLayoutTable--> <tr> <td height=3D"50" colspan=3D"2" valign=3D"top"><table w= idth=3D"100%" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" style=3D"mar= gin-left:8px;"> <!--DWLayoutTable--> <tr> <td width=3D"142" height=3D"42" align=3D"left" valign= =3D"middle" style=3D"font-family:Verdana, Arial, Helvetica, sans-serif; fon= t-weight:bold; font-size:14px; padding-left:16px; color:#009900;"> <a href=3D"https://www.onlinecompliancepanel.com/= webinar/Service-Level-Agreements-SLAs-Preparation-Guidelines-for-Effective-= SLAs-504515/CHE-BARBARA-BOSCHE-MAR15-EB" style=3D"color:#ffffff; text-decor= ation:none;"><img src=3D"https://www.onlinecompliancepanel.com/ocpFiles/ocp= Images/theme/rnr-button.jpg"/></a> </td> =20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20= =20 <td width=3D"218" align=3D"right" valign=3D"middle" sty= le=3D"font-family:Verdana, Arial, Helvetica, sans-serif; font-size:11px; pa= dding-right:10px; color:#333333;"> <a href=3D"https://www.onlinecompliancepanel.com/ocpF= iles/add-calendar/2017/BARBARA-BOSCHE-MAR15.ics"><img src=3D"https://www.on= linecompliancepanel.com/ocpFiles/ocpImages/theme/add-cal.jpg"></a> <a href=3D"mailto:customersupport@onlinecompliancepan= el.com"><img src=3D"https://www.onlinecompliancepanel.com/ocpFiles/ocpImage= s/theme/temp-email.jpg"></a> </td> </tr> =20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20 =20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20 =20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20 =20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20 </table></td> <tr> <td height=3D"339" colspan=3D"2" valign=3D"top" style= =3D"font-family:Verdana, Arial, Helvetica, sans-serif; font-size:12px; colo= r:#333333; line-height:16px; padding-left:10px; padding-right:10px; text-al= ign:justify;"> =20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20 Information Technology and other Business Support S= ervices are under great pressure to be identified with business value and p= erformance measurement concepts. Any service provided, either internal or o= utsourced, requires a set of criteria for reaching agreement on and measuri= ng the performance of the services rendered. This need has been further enh= anced with the advent of outsourcing of services and business processes. Th= e use of SLAs is not only for just IT outsourced services anymore but also = for internal service provisioning of any business service that is vital to = supporting the critical business processes required to run a successful ent= erprise. This webinar on Service Level Agreements (SLAs) will pro= vide you with sound principles and a set of guidelines for developing and p= reparing 'effective' Service Level Agreements (SLAs) fo= r an internal service function or an outside service provider. <br/><br/> =20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20 <strong>Key Learning Objectives</strong> <ul> <li>Discuss the different types of Service Level Ag= reement (SLAs)</li> <li>Obtain an understanding of the essential compon= ents of an SLA</li> <li>Understand the important role Governance and Ri= sk Management have in the SLA</li> <li>Discuss how the Service Level Management proces= s can be effective in executing SLAs</li> <li>Assess how Service Level objectives can be esta= blished</li> <li>Evaluate conditions when an SLA should be revie= wed by Legal Counsel</li> </ul> =20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20 </td> </tr> <tr> <td height=3D"17" colspan=3D"2" align=3D"left" valign= =3D"middle" style=3D"font-family:Verdana, Arial, Helvetica, sans-serif; fon= t-size:12px; color:#333333; padding-left:10px;"> <div style=3D"float: left;padding-top: 7px;">=09 <a href=3D"https://www.onlinecompliancepanel.com/webinar/Service-L= evel-Agreements-SLAs-Preparation-Guidelines-for-Effective-SLAs-504515/CHE-B= ARBARA-BOSCHE-MAR15-EB" style=3D"color: #006398;">View More</a> </div> =09=09=09=09=09=20=20 <div style=3D"float: right;"> <a href=3D"https://www.onlinecompliancepanel.com/webinar/Service-L= evel-Agreements-SLAs-Preparation-Guidelines-for-Effective-SLAs-504515/CHE-B= ARBARA-BOSCHE-MAR15-EB/SHARE"><img src=3D"https://www.onlinecompliancepanel= .com/ocpFiles/ocpImages/theme/temp-share.jpg"></a> </div> </td> </tr> =09=09=09=09=20=20 <tr> <td width=3D"294" height=3D"35" align=3D"left" valign= =3D"middle" style=3D"font-family:Verdana, Arial, Helvetica, sans-serif; fon= t-weight:bold; font-size:16px; color:#333333; padding-left:10px;"> <div style=3D"width:145%;font-size: 12px;"> =09=09=09=09=09=09 <div style=3D"background-color:#db1b23; color:#FFFFFF; width:auto; f= loat:left; padding:6px 10px 6px 10px; margin-right:10px; font-weight:normal= ;"> <a href=3D"https://www.onlinecompliancepanel.com/webinar/Service-Le= vel-Agreements-SLAs-Preparation-Guidelines-for-Effective-SLAs-504515/CHE-BA= RBARA-BOSCHE-MAR15-EB" style=3D"color: #ffffff; text-decoration:none;">YES = I am Attending</a> </div> =09=09=09=09=09=09=09 <div style=3D"background-color:#e0e3e8; color:#FFFFFF; width:auto; f= loat:left; padding:6px 10px 6px 10px; font-weight:normal;"> <a href=3D"https://www.onlinecompliancepanel.com/webinar" style=3D"= color:#666666; text-decoration:none;">NO I Want a Different Course</a> </div> </div> </tr> =20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20 =20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20 =20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20 </table></td> </tr> =20=20=20=20=20=20=20=20=20=20=20=20=20=20 =20=20=20=20=20=20=20=20=20=20=20=20=20=20 =20=20=20=20=20=20=20=20=20=20=20=20=20=20 =20=20=20=20=20=20=20=20=20=20=20=20=20=20 =20=20=20=20=20=20=20=20=20=20=20=20=20=20 =20=20=20=20=20=20=20=20=20=20=20=20=20=20 =20=20=20=20=20=20=20=20=20=20=20=20=20=20 =20=20=20=20=20=20=20=20=20=20=20=20=20=20 =20=20=20=20=20=20=20=20=20=20=20=20=20=20 =20=20=20=20=20=20=20=20=20=20=20=20=20=20 =20=20=20=20=20=20=20=20=20=20=20=20=20=20 </table></td> <td valign=3D"top"><table width=3D"266" border=3D"0" cellpadd= ing=3D"0" cellspacing=3D"0" bgcolor=3D"#f3f3f3"> <!--DWLayoutTable--> =20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20 <tr> <td width=3D"266" height=3D"71" valign=3D"top"><table= width=3D"100%" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" style=3D"p= adding-top:10px;"> <!--DWLayoutTable--> <tr> <td width=3D"50" height=3D"54" align=3D"center"= valign=3D"top"> <a href=3D"https://www.onlinecompliancepanel.= com/expert/Barbara-Bosche-27053/CHE-BARBARA-BOSCHE-MAR15-EB"> <img src=3D"https://www.onlinecompliancepan= el.com/ocpFiles/ocpImages/speakers/27053/small.jpg= " alt=3D"instructor" width=3D"32" height=3D"40" border=3D"0"/> </a> </td> <td width=3D"216" valign=3D"top"><span class=3D= "content" style=3D"color: #666666; font-family: verdana; text-decoration: n= one; font-size: 12px; line-height: 18px; "> <strong>Barbara Bosche</strong><br> <span style=3D"font-size:11px;"></span>Ms. Bo= sche is a graduate from Columbus State University, Columbus Georgia earning= a Master's Degree in Business Administration and a Bachelor's degree in Ac= counting. Barbara has over 15 years of professional experience in auditing,= information technology audit, fraud investigations and accounting with com= panies in the following industry sectors: financial services, healthcare an= d retail.</span> </td> </tr> <tr> <td height=3D"17" colspan=3D"2" align=3D"right" v= align=3D"middle" style=3D"font-family:Verdana, Arial, Helvetica, sans-serif= ; font-size:11px; color:#333333; padding-right:10px; padding-bottom:10px;"> <a href=3D"https://www.onlinecompliancepanel.co= m/expert/Barbara-Bosche-27053/CHE-BARBARA-BOSCHE-MAR15-EB" style=3D"text-de= coration:none; color:#3366FF;">View More</a> </td> </tr> =20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20 </table></td> </tr> <tr> <td height=3D"84" valign=3D"top"> =20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20 <table width=3D"100%" border=3D"0" cellpadding=3D"0= " cellspacing=3D"0" style=3D"border-top:1px solid #cdcccd;margin-top:10px;"> <!--DWLayoutTable--> <tr> <td width=3D"262" height=3D"30" align=3D"left" = valign=3D"middle" style=3D"font-family:Verdana, Arial, Helvetica, sans-seri= f; font-size:14px; padding-left:10px; color:#333333;">Similar On-Demand Web= inar</td> <td width=3D"4"> </td> </tr> <tr> <td height=3D"auto" valign=3D"top" style=3D"fon= t-family:Verdana, Arial, Helvetica, sans-serif; font-size:11px; padding-lef= t:10px; color:#333333;"> <a href=3D"https://www.onlinecompliancepanel.= com/webinar/How-to-Upgrade-Your-Contingency-and-Business-Continuity-Plan-to= -Cope-with-New-Global-and-Other-Threats-503539/CHE-BARBARA-BOSCHE-MAR15-EB"= style=3D"text-decoration:none; color:#3366FF;">How to Upgrade Your Conting= ency and Business Continuity Plan to Cope with New Global and Other Threats= </a> </td> <td> </td> </tr> <tr> <td height=3D"25" colspan=3D"2" align=3D"left" = valign=3D"middle" style=3D"font-family:Verdana, Arial, Helvetica, sans-seri= f; font-size:11px; color:#333333; padding-left:10px;"> <a href=3D"https://www.onlinecompliancepanel.= com/campaignSimilarWebinar/504515/CHE-BARBARA-BOSCHE-MAR15-EB/504515-BARBAR= A" style=3D"text-decoration:none; color:#3366FF;">View More</a> </td> </tr> </table> =20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20 =20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20 <table width=3D"100%" border=3D"0" cellpadding=3D"0" = cellspacing=3D"0" style=3D"border-top:1px solid #cdcccd;margin-top:10px;"> <!--DWLayoutTable--> <tr> <td width=3D"262" height=3D"30" align=3D"center" = valign=3D"middle" bgcolor=3D"#CCCCCC" style=3D"font-family:Verdana, Arial, = Helvetica, sans-serif; font-size:14px; padding-left:10px; color:#333333; fo= nt-weight:bold;"> <a href=3D"https://www.onlinecompliancepanel.co= m/resources-sops/CHE-BARBARA-BOSCHE-MAR15-EB" target=3D"_blank"; style=3D"c= olor:#0066FF"><span style=3D"color:#CC0000;"><strong>NEW! </strong></span>S= OP Library</a> </td> </tr> </table> </td> </tr> =20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20 </table> </td> </tr> =20=20=20=20=20=20=20=20=20=20 </table></td> </tr> <tr> <td colspan=3D"2" style=3D"font-family:Verdana, Arial, Helvetica,= sans-serif; font-size:13px; font-weight:bold; color:#ffffff;" height=3D"40= " valign=3D"middle" align=3D"left"> <a href=3D"https://www.onlinecompliancepanel.com/host-webinar/CHE-BARBAR= A-BOSCHE-MAR15-EB" style=3D"color:#ffffff; text-transform:uppercase; float:= left; background-color:#77D649; height:40px; width:414px; padding-left:10px= ;"> <img src=3D"https://onlinecompliancepanel.com/ocpFiles/ocpImages/theme/= host-icon.jpg" style=3D"float:left; padding-top:8px; height:28px; width:30p= x; padding-right:10px;"> <span style=3D"float:left; padding-top:13px;">Host= This Webinar At Your Organization</span></a> =09=09=09 <a href=3D"https://www.onlinecompliancepanel.com/become-speaker/CHE-BARB= ARA-BOSCHE-MAR15-EB" style=3D"color:#000; text-transform:uppercase; float:l= eft; width:243px; background-color: #49BAD6; height:40px; padding-top:0px; = padding-left:23px;"> <img src=3D"https://www.onlinecompliancepanel.com/ocpFiles/ocpImages/the= me/speaker-icon.png" style=3D"float:left; padding-top:8px; height:28px; wid= th:30px; padding-right:8px;"><span style=3D"float:left; padding-top:13px;= ">Become a Speaker</span></a> </td> </tr> <tr> <td height=3D"35" colspan=3D"2" align=3D"center" valign=3D"middle= " bgcolor=3D"#db1b23" style=3D"font-family:Verdana, Arial, Helvetica, sans-= serif; font-size:12px; font-weight:bold; color:#ffffff; padding-left:10px;"> <a href=3D"https://www.onlinecompliancepanel.com/webinar/Service-Level-= Agreements-SLAs-Preparation-Guidelines-for-Effective-SLAs-504515/CHE-BARBAR= A-BOSCHE-MAR15-EB" style=3D"color:#ffffff; text-transform:uppercase;">WOULD= YOU LIKE TO RESERVE YOUR SPOT TODAY AND PAY US LATER? 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