Return-Path: Delivered-To: dean@transocean.com Received: from vps.transocean.com by vps.transocean.com with LMTP id +Mo9Ips32lr3eAAAInt2oQ for ; Fri, 20 Apr 2018 11:55:23 -0700 Return-path: Envelope-to: dean@transocean.com Delivery-date: Fri, 20 Apr 2018 11:55:23 -0700 Received: from [47.23.149.218] (port=56919 helo=[192.168.1.70]) by vps.transocean.com with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.89_1) (envelope-from ) id 1f9bBr-00083L-BC for dean@transocean.com; Fri, 20 Apr 2018 11:55:23 -0700 From: Charley Content-Type: multipart/alternative; boundary=Apple-Mail-702F1611-204C-4892-B8E6-1BA06AD46A3C Content-Transfer-Encoding: 7bit Mime-Version: 1.0 (1.0) Date: Fri, 20 Apr 2018 14:55:22 -0400 Subject: Re: Visions 4139/33 Coral Blue Mat - Black Forest Catalog Message-Id: <11114C8A-D701-4772-8D23-CB472FD6970B@transocean.com> References: <057701d3d8d6$bac3c730$304b5590$@transocean.com> In-Reply-To: <057701d3d8d6$bac3c730$304b5590$@transocean.com> To: dean@transocean.com X-Mailer: iPhone Mail (15E216) --Apple-Mail-702F1611-204C-4892-B8E6-1BA06AD46A3C Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Place an order for 8 pieces which is one sheet If we have to we can fly it Ask for 5/17 etd Sent from my iPhone > On Apr 20, 2018, at 2:38 PM, Dean Smith wrote: >=20 > Charley, > =20 > Last Sentence =E2=80=93 is there any way that we could make 6 =E2=80=93 8 p= cs of 20x30 Lamontage mats in the Visions I 4139/33 Coral Blue Mat for Black= Forest Catalog? > =20 > Rest of the story > This gets a little entwinned=E2=80=A6.Black Forest put the mat in their Su= mmer Book that drops May 1 through the end of September. I signed the paperw= ork back in November. After we decided to drop Visions and replace with Illu= sions - I sent my contact an email telling them that we were having product= ion issues and were phasing out of the item (sent her email on Jan 5). She r= esponded she would take out of the book, but then a week later they placed a= stock order for 10 pcs to ship April 15, that we told her that we had the p= cs on =E2=80=93 we just shipped the order last week 2 pcs short and we got a= nasty email back today from the operations manager saying they had a signed= agreement from November that we signed off on and that agreement they forec= asted 40 pcs and if we could not produce the other 32 pcs we would be charge= d back for $600.00 for the cost of the picture/catalog space etc (I think op= eration managers go to school on how to be nasty)=E2=80=A6. > =20 > Bottom Line is that I have the email trail where I clearly said we were dr= opping and my contact acknowledged so we should be in the right =E2=80=93 bu= t I want to look past the nasty operations manager and try and help these pe= ople out because even though they don=E2=80=99t do a lot of business(did $20= ,000 in 2017) =E2=80=93 it is growing and they give us a lot of items and ev= eryone else we deal with is nice and so would like to come up with a way to h= elp them instead of just prove that we told them so. > =20 > Please let me know if we could make some more and what qty is needed (not s= ure if this needs to be done in 6s or 8s or what the qty is) > =20 > Thanks > =20 > Dean Smith > Vice President Sales > Trans-Ocean Imports > 10 Midland Avenue | Suite M00 | Port Chester, NY 10573 > 914.949.5656 x106 | 914.937.3140 fax | 203.820.8033 mobile > Dean@transocean.com > =20 > Confidentiality Notification: If you are not the intended recipient, pleas= e do not disclose, disseminate, copy, distribute or take any action in relia= nce on the contents of this electronic transmission. If you have received t= his electronic transmission in error, please notify us by telephone and imme= diately delete this message. As E-mail transmissions cannot be guaranteed se= cure or error-free the sender does not accept any liability for errors or om= issions in the contents of this message, which arise because of electronic t= ransmission. Any documents accompanying this electronic transmission and the= information contained herein belong to the sender and are privileged and in= tended only for the use of the individual(s) named above. > =20 --Apple-Mail-702F1611-204C-4892-B8E6-1BA06AD46A3C Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Place an order for 8 pieces which is one sh= eet
If we have to we can fly it
Ask for 5/17 etd

Sent from my iPhone

On Apr 20, 2018, a= t 2:38 PM, Dean Smith <dean@transo= cean.com> wrote:

Charley,

 

=

Last Sentence =E2=80=93 is there any way that we coul= d make 6 =E2=80=93 8 pcs of 20x30 Lamontage mats in the Visions I 4139/33 Co= ral Blue Mat for Black Forest Catalog?

=  

Rest of the story

=

This gets a little entwinned=E2=80=A6.Black Forest pu= t the mat in their Summer Book that drops May 1 through the end of September= . I signed the paperwork back in November. After we decided to drop Visions a= nd replace with Illusions -  I sent my contact an email telling them th= at we were having production issues and were phasing out of the item (sent h= er email on Jan 5). She responded she would take out of the book, but then a= week later they placed a stock order for 10 pcs to ship  April 15, tha= t we told her that we had the pcs on =E2=80=93 we just shipped the order las= t week 2 pcs short and we got a nasty email back today from the operations m= anager saying they had a signed agreement from November that we signed off o= n and that agreement they forecasted 40 pcs and if we could not produce the o= ther 32 pcs we would be charged back for $600.00 for the cost of the picture= /catalog space etc (I think operation managers go to school on how to be nas= ty)=E2=80=A6.

 

Bottom Line is that I have the email trail where I clearl= y said we were dropping and my contact acknowledged so we should be in the r= ight =E2=80=93 but I want to look past the nasty operations manager and try a= nd help these people out because even though they don=E2=80=99t do a lot of b= usiness(did $20,000 in 2017) =E2=80=93 it is growing and they give us a lot o= f items and everyone else we deal with is nice and so would like to come up w= ith a way to help them instead of just prove that we told them so.

 

Plea= se let me know if we could make some more and what qty is needed (not sure i= f this needs to be done in 6s or 8s or what the qty is)

 

Thanks

 

Dean Smith

Vice President Sales

Trans-Ocean Impo= rts

10 Midland Avenue | Suite M00 | Port Chester, NY 10573=

914.949.5656 x106 | 914.937.3140 fax | 203.820.8033 mobile<= span style=3D"color:navy">

Dean@transocean.com

 

= Confidentiality Notification: If you are not= the intended recipient, please do not disclose, disseminate, copy, dis= tribute or take any action in reliance on the contents of this electronic tr= ansmission.  If you have received this electronic transmission in error= , please notify us by telephone and immediately delete this message. As E-ma= il transmissions cannot be guaranteed secure or error-free the sender does n= ot accept any liability for errors or omissions in the contents of this mess= age, which arise because of electronic transmission. Any documents accompany= ing this electronic transmission and the information contained herein belong= to the sender and are privileged and intended only for the use of the indiv= idual(s) named above.

 

= --Apple-Mail-702F1611-204C-4892-B8E6-1BA06AD46A3C--