Return-Path: Delivered-To: customerservice@transocean.com Received: from vps.transocean.com by vps.transocean.com with LMTP id qBhbIMog21pZPwAAInt2oQ for ; Sat, 21 Apr 2018 04:30:18 -0700 Return-path: Envelope-to: sandyn@transocean.com Delivery-date: Sat, 21 Apr 2018 04:30:18 -0700 Received: from [72.68.146.7] (port=50572 helo=TOWKSTASandy) by vps.transocean.com with esmtpa (Exim 4.89_1) (envelope-from ) id 1f9qif-0004Dk-KZ; Sat, 21 Apr 2018 04:30:18 -0700 Reply-To: From: "Sandy" To: "'Kelly Hopkins Brown'" References: <001701d3ce12$76bae790$6430b6b0$@transocean.com> <30565D69-5704-423E-A96C-86CDB846DE9C@khbinteriors.com>,<00f101d3d8d3$10bf2de0$323d89a0$@transocean.com> In-Reply-To: Subject: RE: KHB Interiors first order. This is the 8x10 / 2850466 Date: Sat, 21 Apr 2018 07:30:17 -0400 Organization: TO Message-ID: <009501d3d964$1fedc6f0$5fc954d0$@transocean.com> MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_NextPart_000_0096_01D3D942.98DF8250" X-Mailer: Microsoft Outlook 16.0 Thread-Index: AQHu6ts3r/UyZjt8X6wPYv59RgtLYQKUA/xsAv6crjcCo+lW3qOSnhgQ Content-Language: en-us This is a multipart message in MIME format. ------=_NextPart_000_0096_01D3D942.98DF8250 Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: 7bit Absolutely Kelly, I am sorry to hear there may be another issue. I will wait for you to contact me next week and we can take it from there. Thank you kindly, Sandy Noriega Customer Service Manager 10 Midland Ave. Port Chester NY, 10573 P-914.949.5656x2 / F-914.937.3140 Sandyn@transocean.com Confidentiality Notification: If you are not the intended recipient, please do not disclose, disseminate, copy, distribute or take any action in reliance on the contents of this electronic transmission. If you have received this electronic transmission in error, please notify us by telephone and immediately delete this message. As E-mail transmissions cannot be guaranteed secure or error-free the sender does not accept any liability for errors or omissions in the contents of this message, which arise because of electronic transmission. Any documents accompanying this electronic transmission and the information contained herein belong to the sender and are privileged and intended only for the use of the individual(s) named above From: Kelly Hopkins Brown Sent: Friday, April 20, 2018 4:58 PM To: Sandyn@transocean.com Subject: Re: KHB Interiors first order. This is the 8x10 / 2850466 Hi Sandy I will confirm early next week on keeping the damaged rug. My client just informed me that her new replacement 8 x 10 rug is not straight.. and it' s crooked on one side! I am going there next week to assess. I just wanted you to know.. I sent my assistant today to install it as I just got back from high point ... Can I update you next week on both of these .. thanks Thank You and Have a BEAUTIFULLY Designed Day! Kelly Hopkins Brown KHB Interiors 504.251.7009 www.khbinteriors.com www.facebook.com/khbinteriors Business Hours: M - F - 8- 5:30 Saturday - By Appointment All Emails, Text Messages & Phone Calls Will Be Responded to Within 24 Business Hours. _____ From: Sandy > Sent: Friday, April 20, 2018 1:11 PM To: Kelly Hopkins Brown Subject: RE: KHB Interiors first order. This is the 8x10 / 2850466 Hello Kelly - I apologize for the delay, we would offer a 50% discount. Please advise if you decide to keep and I will have the credit issued. Thank you kindly, Sandy Noriega Customer Service Manager 10 Midland Ave. Port Chester NY, 10573 P-914.949.5656x2 / F-914.937.3140 Sandyn@transocean.com Confidentiality Notification: If you are not the intended recipient, please do not disclose, disseminate, copy, distribute or take any action in reliance on the contents of this electronic transmission. If you have received this electronic transmission in error, please notify us by telephone and immediately delete this message. As E-mail transmissions cannot be guaranteed secure or error-free the sender does not accept any liability for errors or omissions in the contents of this message, which arise because of electronic transmission. Any documents accompanying this electronic transmission and the information contained herein belong to the sender and are privileged and intended only for the use of the individual(s) named above From: Kelly Hopkins Brown > Sent: Wednesday, April 18, 2018 12:31 PM To: sandyn@transocean.com Subject: Re: KHB Interiors first order. This is the 8x10 / 2850466 Hi I have a quick question I'm delivering the new rugs on Friday and will be returning the large runners and possibly the damaged 8 x 10 Monday or Tuesday. I have a question - if I keep the damaged 8 x 10 what kind of discount could I get for that damaged rug? I am Considering putting it outside on my patio even know the color for me is a little off. Have a BEAUTIFULLY Designed Day ! Thank You, Kelly Hopkins Brown KHB Interiors 504-251-7009 On Apr 6, 2018, at 8:48 PM, Sandy > wrote: Hello Kelly- Your replacement order shipped on 4/6 and the scheduled delivery date is - Tuesday 4/10/2018. https://www.fedex.com/apps/fedextrack/?action=track &action=track&language=english&mps=y&tracknumbers=023509103117246 Once your shipment arrives and you are ready to return the rugs please contact me so that we can either get a label or call tag issued. Thank you kindly, Sandy Noriega Customer Service Manager 10 Midland Ave. Port Chester NY, 10573 P-914.949.5656x2 / F-914.937.3140 Sandyn@transocean.com Confidentiality Notification: If you are not the intended recipient, please do not disclose, disseminate, copy, distribute or take any action in reliance on the contents of this electronic transmission. If you have received this electronic transmission in error, please notify us by telephone and immediately delete this message. As E-mail transmissions cannot be guaranteed secure or error-free the sender does not accept any liability for errors or omissions in the contents of this message, which arise because of electronic transmission. Any documents accompanying this electronic transmission and the information contained herein belong to the sender and are privileged and intended only for the use of the individual(s) named above From: Kelly Hopkins Brown > Sent: Wednesday, April 04, 2018 8:27 PM To: Sandyn@transocean.com Subject: Re: KHB Interiors first order. This is the 8x10 ABSOLUTELY.. yes charge 8118..,. thanks so mucgh Thank You and Have a BEAUTIFULLY Designed Day! Kelly Hopkins Brown KHB Interiors 504.251.7009 www.khbinteriors.com www.facebook.com/khbinteriors Business Hours: M - F - 8- 5:30 Saturday - By Appointment All Emails, Text Messages & Phone Calls Will Be Responded to Within 24 Business Hours. _____ From: Sandy > Sent: Wednesday, April 4, 2018 7:25 PM To: Kelly Hopkins Brown Subject: RE: KHB Interiors first order. This is the 8x10 Hello Kelly- Your replacement order has been processed against confirmation no.2850466 and I have attached a copy for your review. Please confirm we are able to charge your card on file ending in -8118 and once the original rugs are returned we will issue credit accordingly. As previously stated all rugs are in stock and we are expecting to ship by -4/5/18. Should you be in need of additional information please do not hesitate to contact us. Thank you kindly, Sandy Noriega Customer Service Manager 10 Midland Ave. Port Chester NY, 10573 P-914.949.5656x2 / F-914.937.3140 Sandyn@transocean.com Confidentiality Notification: If you are not the intended recipient, please do not disclose, disseminate, copy, distribute or take any action in reliance on the contents of this electronic transmission. If you have received this electronic transmission in error, please notify us by telephone and immediately delete this message. As E-mail transmissions cannot be guaranteed secure or error-free the sender does not accept any liability for errors or omissions in the contents of this message, which arise because of electronic transmission. Any documents accompanying this electronic transmission and the information contained herein belong to the sender and are privileged and intended only for the use of the individual(s) named above From: Kelly Hopkins Brown > Sent: Wednesday, April 04, 2018 7:59 PM To: Sandyn@transocean.com Subject: Re: KHB Interiors first order. This is the 8x10 Hi there. Thanks for your help today. I need the replacement for the 8 x 10 which is damaged AND PICtures were sent today and I need the same rug in 1762/22 - quantity of 2 - in 23" x 7'6". I have the two larger ones I will return with the damaged 8 x 10. C an I get credit for those two that I don't need when you get them back. I have no problem paying for the correct two runners now. Pls advise what else you may need from me and also please let me know when these will ship. I would like to have these shipped to me at : KHB Interiors 1025 Aurora Avenue Metairie LA 70005 NOTE: this is a different address than last time. Much thanks Thank You and Have a BEAUTIFULLY Designed Day! Kelly Hopkins Brown KHB Interiors 504.251.7009 www.khbinteriors.com www.facebook.com/khbinteriors Business Hours: M - F - 8- 5:30 Saturday - By Appointment All Emails, Text Messages & Phone Calls Will Be Responded to Within 24 Business Hours. _____ From: Sandy > Sent: Wednesday, April 4, 2018 10:05 AM To: Kelly Hopkins Brown Subject: KHB Interiors first order. This is the 8x10 Hello Kelly- We will review images and get back to you. I have sent your request over to Marci and she will take good care of you. I did let her know you need a quick answer. In the meantime should you be in need of anything further please do not hesitate to contact me. Thank you kindly, Sandy Noriega Customer Service Manager 10 Midland Ave. Port Chester NY, 10573 P-914.949.5656x2 / F-914.937.3140 Sandyn@transocean.com Confidentiality Notification: If you are not the intended recipient, please do not disclose, disseminate, copy, distribute or take any action in reliance on the contents of this electronic transmission. If you have received this electronic transmission in error, please notify us by telephone and immediately delete this message. As E-mail transmissions cannot be guaranteed secure or error-free the sender does not accept any liability for errors or omissions in the contents of this message, which arise because of electronic transmission. Any documents accompanying this electronic transmission and the information contained herein belong to the sender and are privileged and intended only for the use of the individual(s) named above -----Original Message----- From: Kelly Hopkins Brown > Sent: Wednesday, April 04, 2018 11:00 AM To: cs@transocean.com Subject: KHB Interiors first order. This is the 8x10 Sandy Hi We just spoke. I'm at the client installation today. I really need your help. This has a label with heavy duty glue. As u pull it the fibers are coming with it. Also has 3 navy blue threads that are also interwoven and as i pull the fibers from rug come out. I really need a replacement sent to my office at KHB Interiors 1026 Aurora Avenue Metairie LA 70005 Please let me know your decision. Much thanks ------=_NextPart_000_0096_01D3D942.98DF8250 Content-Type: text/html; charset="us-ascii" Content-Transfer-Encoding: quoted-printable

Absolutely = Kelly, I am sorry to hear there may be another issue.

 

I will wait = for you to contact me next week and we can take it from = there.

 

Thank you kindly,

Sandy = Noriega

Customer Service = Manager

10 Midland Ave. Port = Chester NY, 10573

P-914.949.5656x2 / = F-914.937.3140

Sandyn@transocean.com

 

Confidentiality = Notification: If = you are not the intended recipient, please do not disclose, = disseminate, copy, distribute or take any action in reliance on the = contents of this electronic transmission.  If you have received = this electronic transmission in error, please notify us by telephone and = immediately delete this message. As E-mail transmissions cannot be = guaranteed secure or error-free the sender does not accept any liability = for errors or omissions in the contents of this message, which arise = because of electronic transmission. Any documents accompanying this = electronic transmission and the information contained herein belong to = the sender and are privileged and intended only for the use of the = individual(s) named above

 

From: Kelly Hopkins Brown = <Kelly@khbinteriors.com>
Sent: Friday, April 20, 2018 = 4:58 PM
To: Sandyn@transocean.com
Subject: Re: KHB = Interiors first order. This is the 8x10 / = 2850466

 

Hi = Sandy

&= nbsp;

&= nbsp;

I = will confirm early next week on keeping the damaged = rug.

&= nbsp;

My = client just informed me that her new  replacement 8 x 10 rug = is not straight.. and it' s crooked on one = side!

&= nbsp;

I am = going there next week to assess. I just wanted you to know.. I sent my = assistant today to install it as I just got back from high point = ...

&= nbsp;

Can I = update you next week on both of these .. = thanks

&= nbsp;

Thank You and Have a = BEAUTIFULLY Designed Day!

Kelly Hopkins = Brown

KHB = Interiors

504.251.7009

=
=

 

=

Business Hours: M - F - 8- = 5:30

<= p class=3DMsoNormal style=3D'background:white'>Saturday - By = Appointment

<= p class=3DMsoNormal style=3D'background:white'>All Emails, Text Messages = &  Phone Calls Will Be Responded to Within 24 Business = Hours. 

<= p class=3DMsoNormal style=3D'background:white'> 

=

&= nbsp;

From: Sandy = <Sandyn@transocean.com>
Sent: Friday, April 20, 2018 1:11 PM
To: Kelly Hopkins = Brown
Subject: RE: KHB Interiors first order. This is the 8x10 = / 2850466 =

 =

Hello = Kelly –

 =

I = apologize for the delay, we would offer a 50% = discount.

Please= advise if you decide to keep and I will have the credit = issued.

 =

Thank you kindly,<= /o:p>

Sandy Noriega<= /o:p>

Customer Service Manager<= /o:p>

10 Midland Ave. Port Chester NY, = 10573<= /o:p>

P-914.949.5656x2 / F-914.937.3140<= /o:p>

Sandyn@transocean.com<= /o:p>

 =

Confiden= tiality Notification: If you = are not the intended recipient, please do not disclose, = disseminate, copy, distribute or take any action in reliance on the = contents of this electronic transmission.  If you have received = this electronic transmission in error, please notify us by telephone and = immediately delete this message. As E-mail transmissions cannot be = guaranteed secure or error-free the sender does not accept any liability = for errors or omissions in the contents of this message, which arise = because of electronic transmission. Any documents accompanying this = electronic transmission and the information contained herein belong to = the sender and are privileged and intended only for the use of the = individual(s) named above<= /o:p>

 =

From:<= /span> = Kelly Hopkins Brown <Kelly@khbinteriors.com> =
Sent: Wednesday, April 18, 2018 12:31 PM
To: sandyn@transocean.com
Sub= ject: Re: KHB Interiors first order. This is the 8x10 / = 2850466

 =

Hi =

 =

 =

I = have a quick question

 =

 =

 =

I̵= 7;m delivering the new rugs on Friday and will be returning the large = runners and possibly the damaged 8 x 10 Monday or = Tuesday.

 =

 =

I = have a question – if I keep the damaged 8 x 10 what kind of = discount could I get for that damaged = rug?

 =

I am = Considering putting it outside on my patio even know the color for me is = a little off. 

Have = a BEAUTIFULLY Designed Day !

Thank = You,

Kelly = Hopkins Brown

KHB = Interiors 

504-25= 1-7009


On= Apr 6, 2018, at 8:48 PM, Sandy <Sandyn@transocean.com> = wrote:

Hello = Kelly-

 =

Your = replacement order shipped on 4/6 and the scheduled delivery date is = – Tuesday 4/10/2018.

 =

https://www.fedex.com/apps/fedextrack/?action=3Dtrack&am= p;action=3Dtrack&language=3Denglish&mps=3Dy&tracknumbers=3D02= 3509103117246

 =

Once = your shipment arrives and you are ready to return the rugs please = contact me so that we can either get a label or call tag = issued.

 =

Thank you kindly,<= /o:p>

Sandy Noriega<= /o:p>

Customer Service Manager<= /o:p>

10 Midland Ave. Port Chester NY, = 10573<= /o:p>

P-914.949.5656x2 / F-914.937.3140<= /o:p>

Sandyn@transocean.com<= /o:p>

 =

Confiden= tiality Notification: If you = are not the intended recipient, please do not disclose, = disseminate, copy, distribute or take any action in reliance on the = contents of this electronic transmission.  If you have received = this electronic transmission in error, please notify us by telephone and = immediately delete this message. As E-mail transmissions cannot be = guaranteed secure or error-free the sender does not accept any liability = for errors or omissions in the contents of this message, which arise = because of electronic transmission. Any documents accompanying this = electronic transmission and the information contained herein belong to = the sender and are privileged and intended only for the use of the = individual(s) named above<= /o:p>

 =

From:<= /span> = Kelly Hopkins Brown <Kelly@khbinteriors.com>
Sent: = Wednesday, April 04, 2018 8:27 PM
To: Sandyn@transocean.com
Subject: Re: KHB = Interiors first order. This is the 8x10 =

 =

ABSOLU= TELY.. yes charge 8118..,. thanks so mucgh

 =

Thank = You and Have a BEAUTIFULLY Designed = Day!

Kelly = Hopkins Brown

KHB = Interiors

504.25= 1.7009

=

 =

Busine= ss Hours: M - F - 8- 5:30<= /o:p>

Saturd= ay - By Appointment<= /o:p>

All = Emails, Text Messages &  Phone Calls Will Be Responded to = Within 24 Business Hours. <= /o:p>

 =

 =

From:<= /span> = Sandy <Sandyn@transocean.com>
Sent: Wednesday, = April 4, 2018 7:25 PM
To: Kelly Hopkins = Brown
Subject: RE: KHB Interiors first order. This is the 8x10 =

 =

Hello = Kelly-

 =

Your = replacement order has been processed against confirmation no.2850466 and = I have attached a copy for your review.

Please= confirm we are able to charge your card on file ending in -8118 and = once the original rugs are returned we will = issue

credit= accordingly.

 =

As = previously stated all rugs are in stock and we are expecting to ship by = -4/5/18.

 =

Should= you be in need of additional information please do not hesitate to = contact us.

 =

Thank you kindly,<= /o:p>

Sandy Noriega<= /o:p>

Customer Service Manager<= /o:p>

10 Midland Ave. Port Chester NY, = 10573<= /o:p>

P-914.949.5656x2 / F-914.937.3140<= /o:p>

Sandyn@transocean.com<= /o:p>

 =

Confiden= tiality Notification: If you = are not the intended recipient, please do not disclose, = disseminate, copy, distribute or take any action in reliance on the = contents of this electronic transmission.  If you have received = this electronic transmission in error, please notify us by telephone and = immediately delete this message. As E-mail transmissions cannot be = guaranteed secure or error-free the sender does not accept any liability = for errors or omissions in the contents of this message, which arise = because of electronic transmission. Any documents accompanying this = electronic transmission and the information contained herein belong to = the sender and are privileged and intended only for the use of the = individual(s) named above<= /o:p>

 =

From:<= /span> = Kelly Hopkins Brown <Kelly@khbinteriors.com>
Sent: = Wednesday, April 04, 2018 7:59 PM
To: Sandyn@transocean.com
Subject: Re: KHB = Interiors first order. This is the 8x10 =

 =

Hi = there.

Thanks= for your help today.

 =

I = need the replacement for the 8 x 10 which is damaged AND PICtures were = sent today

 =

and I = need the same rug in 1762/22 - quantity of 2 - in 23" x = 7'6".  

 =

I = have the two larger ones I will return with the damaged 8 x 10.  =  C

 =

an I = get credit for those two  that I don't need when you get them = back.

 =

I = have no problem paying for the correct two runners = now. 

 =

Pls = advise what else you may need from me and also please let me know when = these will ship.

 =

I = would like to have these shipped to me at = :

 =

KHB = Interiors

1025 = Aurora Avenue

Metair= ie LA  70005

 =

NOTE:<= o:p>

this = is a different address than last = time. 

 =

Much = thanks

 =

Thank = You and Have a BEAUTIFULLY Designed = Day!

Kelly = Hopkins Brown

KHB = Interiors

504.25= 1.7009

=

 =

Busine= ss Hours: M - F - 8- 5:30<= /o:p>

Saturd= ay - By Appointment<= /o:p>

All = Emails, Text Messages &  Phone Calls Will Be Responded to = Within 24 Business Hours. <= /o:p>

 =

 =

From:<= /span> = Sandy <Sandyn@transocean.com>
Sent: = Wednesday, April 4, 2018 10:05 AM
To: Kelly Hopkins = Brown
Subject: KHB Interiors first order. This is the 8x10 =

 =

Hello = Kelly-

We will review images and get back to you. I have sent = your request over to Marci and she will
take good care of you. I did = let her know you need a quick answer.

In the meantime should you = be in need of anything further please do not hesitate to contact = me.

Thank you kindly,
Sandy Noriega
Customer Service = Manager
10 Midland Ave. Port Chester NY, 10573
P-914.949.5656x2 / = F-914.937.3140
Sandyn@transocean.com

Confidentiality = Notification: If you are not the intended recipient, please do not = disclose, disseminate, copy, distribute or take any action in reliance = on the contents of this electronic transmission.  If you have = received this electronic transmission in error, please notify us by = telephone and immediately delete this message. As E-mail transmissions = cannot be guaranteed secure or error-free the sender does not accept any = liability for errors or omissions in the contents of this message, which = arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong = to the sender and are privileged and intended only for the use of the = individual(s) named above

-----Original Message-----
From: = Kelly Hopkins Brown <Kelly@khbinteriors.com>
Sent: Wednesday, = April 04, 2018 11:00 AM
To: cs@transocean.com
Subject: KHB Interiors first = order. This is the 8x10

Sandy
Hi


We just spoke. =

I’m at the client installation today. 


I = really need your help.

This has a label with heavy duty = glue.  As u pull it the fibers are coming with it.


Also = has 3 navy blue threads that are also interwoven and as i pull the = fibers from rug come out. 


I really need a replacement = sent to my office at KHB Interiors
1026 Aurora Avenue
Metairie = LA 70005


Please let me know your decision.   =

Much thanks =

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