Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id 0NqMCSrj2FqUTAAAInt2oQ ; Thu, 19 Apr 2018 11:42:50 -0700 Return-path: Envelope-to: yolanda@transocean.com Delivery-date: Thu, 19 Apr 2018 11:42:50 -0700 Received: from admin.hsn.com ([192.234.237.20]:47651) by vps.transocean.com with esmtp (Exim 4.89_1) (envelope-from ) id 1f9EW0-00056O-B5 for yolanda@transocean.com; Thu, 19 Apr 2018 11:42:50 -0700 Received: from sppuic04.hsn.net (unknown [10.27.3.55]) by admin.hsn.com (Postfix) with ESMTP id 95A03207A1; Thu, 19 Apr 2018 14:41:59 -0400 (EDT) Date: Thu, 19 Apr 2018 14:41:59 -0400 (EDT) From: Improvements Dropship To: yolanda@transocean.com Message-ID: <05D0TA2TJYS37JB5@hsn.com> Subject: Re: [EXTERNAL] RE: J87184170001 TRANS OCEAN SHIPPED YET? MIME-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable X-Mailer: Genesys E-Mail 8.1.000.05 X-Spam-Status: No, score=0.6 X-Spam-Score: 6 X-Spam-Bar: / X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Thank you. Will do! Sincerely, Andrea Improvements Customer Accounts Team PH# 1-800-253-9056 Option 2 Dropship@improvementscatalog.com [...] Content analysis details: (0.6 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: transocean.com] 1.5 SUBJ_ALL_CAPS Subject is all capitals -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0000] 1.0 KAM_LAZY_DOMAIN_SECURITY Sending domain does not have any anti-forgery methods X-Spam-Flag: NO Thank you. Will do! Sincerely, Andrea Improvements Customer Accounts Team PH# 1-800-253-9056 Option 2=20 Dropship@improvementscatalog.com On 4/19/2018 11:10 AM, yolanda noriega wrote: > Hi Chrissie, > You can continue to send the emails to cs@transocean.com as usual.=20 >=20 > Please CC Marci on Ballard special orders only and you can CC me for Impr= ovements special orders. >=20 > Thank you, > Yolanda Noriega > Customer Service Rep. > Trans-Ocean Imports > 10 Midland Ave. | Ste.M00 | Port Chester, NY 10573 > 914.949.5656 Ext. 2 | 914.937.3140 > =20 > Confidentiality Notification: If you are not the intended recipient, plea= se do not disclose, disseminate, copy, distribute or take any action in rel= iance on the contents of this electronic transmission. If you have receive= d this electronic transmission in error, please notify us by telephone and = immediately delete this message. As E-mail transmissions cannot be guarante= ed secure or error-free the sender does not accept any liability for errors= or omissions in the contents of this message, which arise because of elect= ronic transmission. Any documents accompanying this electronic transmission= and the information contained herein belong to the sender and are privileg= ed and intended only for the use of the individual(s) named above. >=20 >=20 > -----Original Message----- > From: Improvements Dropship =20 > Sent: Thursday, April 19, 2018 9:37 AM > To: yolanda@transocean.com > Subject: [EXTERNAL] RE: J87184170001 TRANS OCEAN SHIPPED YET? >=20 > Good morning,=20 >=20 > Will Marci be our contact for all requests from this point forward? Shou= ld we no longer email cs@transocean.com or should we email them in addition= to Marci? >=20 > If you need any additional assistance, please contact us at 1.800.253.905= 6 select option 2 between 8am to 7pm EST or email at dropship@improvementsc= atalog.com. >=20 >=20 >=20 > Respectfully, >=20 > Chrissie > Improvements Customer Accounts=20 > 1.800.253.9056 option #2 > www.improvementscatalog.com >=20 >=20 > On 4/18/2018 2:47 PM, yolanda noriega wrote: > >=20 > > Good Afternoon Andrea, > >=20 > > We will have your new contact take care of this request, her name is Ma= rci and she is copied on this email.=20 > >=20 > > =20 > >=20 > > Should you need further assistance please do not hesitate to contact us= . > >=20 > > Please note: Effective 1/19/18 Trans-Ocean=19s fax no. will change to 1= -914-937-3140. Please update your records accordingly to ensure your docume= nts are all received at the proper location. Thank you for your prompt atte= ntion to this matter. > >=20 > > Thank you, > >=20 > > Yolanda Noriega > >=20 > > Customer Service Rep. > >=20 > > Trans-Ocean Imports > >=20 > > 10 Midland Ave. | Ste.M00 | Port Chester, NY 10573 > >=20 > > 914.949.5656 Ext. 2 | 914.937.3140 > >=20 > > =20 > >=20 > > Confidentiality Notification: If you are not the intended recipient, pl= ease do not disclose, disseminate, copy, distribute or take any action in r= eliance on the contents of this electronic transmission. If you have recei= ved this electronic transmission in error, please notify us by telephone an= d immediately delete this message. As E-mail transmissions cannot be guaran= teed secure or error-free the sender does not accept any liability for erro= rs or omissions in the contents of this message, which arise because of ele= ctronic transmission. Any documents accompanying this electronic transmissi= on and the information contained herein belong to the sender and are privil= eged and intended only for the use of the individual(s) named above. > >=20 > > =20 > >=20 > > =20 > >=20 > > From: Ballard Dropship =20 > > Sent: Wednesday, April 18, 2018 1:47 PM > > To: yolanda@transocean.com > > Subject: J87184170001 TRANS OCEAN SHIPPED YET? > >=20 > > =20 > >=20 > > IN RE: J87184170001 =20 > >=20 > > Good Morning, > >=20 > > =20 > >=20 > > Have these rugs been shipped to our customer yet? Is the tracking avai= lable? IF not, will you be shipping them? Do you have an ESD? The custom= er is requesitng information on this. > >=20 > > Sincerely, > >=20 > > =20 > >=20 > > Andrea > >=20 > > Improvements Customer Accounts Team > >=20 > > PH# 1-800-253-9056 Option 2=20 > >=20 > > Dropship@improvementscatalog= .com=20 > >=20 > > =20 > >=20 > > =20 > >=20 > > IN RE: J87184170001 =20 > >=20 > > =20 > >=20 > > Good Afternoon, > >=20 > > =20 > >=20 > > The customer advised us that she received the 21"X33" and the 7'6"X9'2" > >=20 > > And is missing the 4'9"X7'and the 21"X7' (runner). > >=20 > > =20 > >=20 > > Sincerely, > >=20 > > =20 > >=20 > > Andrea > >=20 > > Improvements Customer Accounts Team > >=20 > > PH# 1-800-253-9056 Option 2=20 > >=20 > > Dropship@improvementscatalog.com =20 > >=20 > > =20 > >=20 > > =20 > >=20 > > =20 > >=20 > > =20 > >=20 > > =20 > >=20 > > > = =20 > >=20 > > > *********************************************************************= **** > >=20 > > >=20 > >=20 > > > Good Afternoon Melinda, > >=20 > > >=20 > >=20 > > > Would you be able to tell us what sizes the customer is missing? We s= hip these 4-piece sets in two bales. One bale would include the 2x3, 5x8 an= d 2x8. The second bale contains the 8x9 size rug only and we show that both= packages were delivered on 04/05/18 in West Roxbury, MA. > >=20 > > >=20 > >=20 > > > =20 > >=20 > > >=20 > >=20 > > > https://www.fedex.com/apps/fedextrack/?action=3Dtrack &trackingnumber=3D023509103108206,023509103108213&cntry_code=3Du= s> &trackingnumber=3D023509103108206,023509103108213&cntry_code=3Dus = =20 > >=20 > > >=20 > >=20 > > > =20 > >=20 > > >=20 > >=20 > > > Should you need further assistance please do not hesitate to contact = us. > >=20 > > >=20 > >=20 > > > =20 > >=20 > > >=20 > >=20 > > > ** Please send all orders, inquiries, cancellations and order modific= ations directly to cs@transocean.com to avoid delays in processing.** > >=20 > > >=20 > >=20 > > > Please note: Effective 1/19/18 Trans-Oceans fax no. will change to 1-= 914-937-3140. > >=20 > > >=20 > >=20 > > > Please update your records accordingly to ensure your documents are a= ll received at the proper location. Thank you for your prompt attention to = this matter. > >=20 > > >=20 > >=20 > > > Thank you, > >=20 > > >=20 > >=20 > > > Yolanda Noriega > >=20 > > >=20 > >=20 > > > Customer Service Rep. > >=20 > > >=20 > >=20 > > > Trans-Ocean Imports > >=20 > > >=20 > >=20 > > > 10 Midland Ave. | Ste.M00 | Port Chester, NY 10573 > >=20 > > >=20 > >=20 > > > 914.949.5656 Ext. 2 | 914.937.3140 > >=20 > > >=20 > >=20 > > > =20 > >=20 > > >=20 > >=20 > > > Confidentiality Notification: If you are not the intended recipient, = please do not disclose, disseminate, copy, distribute or take any action in= reliance on the contents of this electronic transmission. If you have rec= eived this electronic transmission in error, please notify us by telephone = and immediately delete this message. As E-mail transmissions cannot be guar= anteed secure or error-free the sender does not accept any liability for er= rors or omissions in the contents of this message, which arise because of e= lectronic transmission. Any documents accompanying this electronic transmis= sion and the information contained herein belong to the sender and are priv= ileged and intended only for the use of the individual(s) named above. > >=20 > > >=20 > >=20 > > > =20 > >=20 > > >=20 > >=20 > > > =20 > >=20 > > >=20 > >=20 > > > From: Sandy >= =20 > >=20 > > > Sent: Tuesday, April 10, 2018 11:42 AM > >=20 > > > To: Yolanda Noriega (Yolanda Noriega) > > >=20 > > > Subject: FW: DROPSHIPIM>J87184170001 TRANSOCEAN SHORT SHIPPED > >=20 > > >=20 > >=20 > > > =20 > >=20 > > >=20 > >=20 > > > =20 > >=20 > > >=20 > >=20 > > > =20 > >=20 > > >=20 > >=20 > > > Thank you kindly, > >=20 > > >=20 > >=20 > > > Sandy Noriega > >=20 > > >=20 > >=20 > > > Customer Service Manager > >=20 > > >=20 > >=20 > > > 10 Midland Ave. Port Chester NY, 10573 > >=20 > > >=20 > >=20 > > > P-914.949.5656x2 / F-914.937.3140 > >=20 > > >=20 > >=20 > > > Sandyn@transocean.com =20 > >=20 > > >=20 > >=20 > > > =20 > >=20 > > >=20 > >=20 > > > Confidentiality Notification: If you are not the intended recipient, = please do not disclose, disseminate, copy, distribute or take any action in= reliance on the contents of this electronic transmission. If you have rec= eived this electronic transmission in error, please notify us by telephone = and immediately delete this message. As E-mail transmissions cannot be guar= anteed secure or error-free the sender does not accept any liability for er= rors or omissions in the contents of this message, which arise because of e= lectronic transmission. Any documents accompanying this electronic transmis= sion and the information contained herein belong to the sender and are priv= ileged and intended only for the use of the individual(s) named above > >=20 > > >=20 > >=20 > > > =20 > >=20 > > >=20 > >=20 > > > From: Improvements Dropship >=20 > >=20 > > > Sent: Tuesday, April 10, 2018 11:32 AM > >=20 > > > To: cs@transocean.com =20 > >=20 > > > Subject: DROPSHIPIM>J87184170001 TRANSOCEAN SHORT SHIPPED > >=20 > > >=20 > >=20 > > > =20 > >=20 > > >=20 > >=20 > > > Attention Vendor, > >=20 > > >=20 > >=20 > > > =20 > >=20 > > >=20 > >=20 > > > Thank you for partnering with Improvements .=20 > >=20 > > >=20 > >=20 > > > =20 > >=20 > > >=20 > >=20 > > > Our customer order the items listed below. However, they informed us = that they are missing 2 PIECES from the highlighted ones listed below. Can= you advise if you shipped all 4 pieces out if so can you respond with a t= racking number? If you havent shipped it out can you please express ship it= next day and reply with a tracking number. We need to update our customer = on when they can expect there missing items. > >=20 > > >=20 > >=20 > > > =20 > >=20 > > >=20 > >=20 > > > =20 > >=20 > > >=20 > >=20 > > > =20 > >=20 > > >=20 > >=20 > > > PO# J87184170001 > >=20 > > >=20 > >=20 > > > =20 > >=20 > > >=20 > >=20 > > >=20 > >=20 > > >=20 > >=20 > > >=20 > >=20 > > >=20 > >=20 > > >=20 > >=20 > > >=20 > >=20 > > > 347137 =20 > >=20 > > >=20 > >=20 > > > 1 > >=20 > > >=20 > >=20 > > > 4PC SAROUK RUG SET=20 > >=20 > > >=20 > >=20 > > > =20 > >=20 > > >=20 > >=20 > > > =20 > >=20 > > >=20 > >=20 > > >=20 > >=20 > > >=20 > >=20 > > >=20 > >=20 > > >=20 > >=20 > > > Sheilah Janus=20 > >=20 > > > -=20 > >=20 > > > 39 KEYSTONE ST=20 > >=20 > > > WEST ROXBURY MA 02132-5125=20 > >=20 > > >=20 > >=20 > > > =20 > >=20 > > >=20 > >=20 > > > =20 > >=20 > > >=20 > >=20 > > > Please reply as soon as possible so that we may update our customer > >=20 > > >=20 > >=20 > > > =20 > >=20 > > >=20 > >=20 > > > If you need any additional assistance, please contact us at 1-800-253= -9056 select option 2 8am to 7pm EST or email at dropship@improvementscatalog.com . > >=20 > > >=20 > >=20 > > > =20 > >=20 > > >=20 > >=20 > > > =20 > >=20 > > >=20 > >=20 > > > =20 > >=20 > > >=20 > >=20 > > > Sincerely, > >=20 > > >=20 > >=20 > > > =20 > >=20 > > >=20 > >=20 > > > =20 > >=20 > > >=20 > >=20 > > > =20 > >=20 > > >=20 > >=20 > > > Melinda McQuinn > >=20 > > >=20 > >=20 > > > Customer Account Team > >=20 > > >=20 > >=20 > > > Improvements > >=20 > > >=20 > >=20 > > > 1-800-253-9056, option #2 > >=20 > > >=20 > >=20 > > > dropship@improvementscatalog.com