Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id mFxAJU+x2FpJZQAAInt2oQ ; Thu, 19 Apr 2018 08:10:07 -0700 Return-path: Envelope-to: Marci@transocean.com, sandyn@transocean.com Delivery-date: Thu, 19 Apr 2018 08:10:07 -0700 Received: from [72.68.146.7] (port=56857 helo=TOWKSTAYolanda) by vps.transocean.com with esmtpa (Exim 4.89_1) (envelope-from ) id 1f9BCJ-0006lq-3o; Thu, 19 Apr 2018 08:10:07 -0700 Reply-To: From: "yolanda noriega" To: "'Improvements Dropship'" Cc: "'Sandy Noriega'" , References: <05D0TA2TJYS37HND@hsn.com> In-Reply-To: <05D0TA2TJYS37HND@hsn.com> Subject: RE: [EXTERNAL] RE: J87184170001 TRANS OCEAN SHIPPED YET? Date: Thu, 19 Apr 2018 11:10:08 -0400 Organization: Transocean Import Inc Message-ID: <008101d3d7f0$81c6d210$85547630$@transocean.com> MIME-Version: 1.0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable X-Mailer: Microsoft Outlook 16.0 Thread-Index: AQL/ealHtbdMBopSxubnTdmVCIUC7aGw4QcA Content-Language: en-us Hi Chrissie, You can continue to send the emails to cs@transocean.com as usual.=20 Please CC Marci on Ballard special orders only and you can CC me for = Improvements special orders. Thank you, Yolanda Noriega Customer Service Rep. Trans-Ocean Imports 10 Midland Ave. | Ste.M00 | Port Chester, NY 10573 914.949.5656 Ext. 2 | 914.937.3140 =20 Confidentiality Notification: If you are not the intended recipient, = please do not disclose, disseminate, copy, distribute or take any action = in reliance on the contents of this electronic transmission. If you = have received this electronic transmission in error, please notify us by = telephone and immediately delete this message. As E-mail transmissions = cannot be guaranteed secure or error-free the sender does not accept any = liability for errors or omissions in the contents of this message, which = arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong = to the sender and are privileged and intended only for the use of the = individual(s) named above. -----Original Message----- From: Improvements Dropship =20 Sent: Thursday, April 19, 2018 9:37 AM To: yolanda@transocean.com Subject: [EXTERNAL] RE: J87184170001 TRANS OCEAN SHIPPED YET? Good morning,=20 Will Marci be our contact for all requests from this point forward? = Should we no longer email cs@transocean.com or should we email them in = addition to Marci? If you need any additional assistance, please contact us at = 1.800.253.9056 select option 2 between 8am to 7pm EST or email at = dropship@improvementscatalog.com. Respectfully, Chrissie Improvements Customer Accounts=20 1.800.253.9056 option #2 www.improvementscatalog.com On 4/18/2018 2:47 PM, yolanda noriega wrote: >=20 > Good Afternoon Andrea, >=20 > We will have your new contact take care of this request, her name is = Marci and she is copied on this email.=20 >=20 > =20 >=20 > Should you need further assistance please do not hesitate to contact = us. >=20 > Please note: Effective 1/19/18 Trans-Ocean=19s fax no. will change to = 1-914-937-3140. Please update your records accordingly to ensure your = documents are all received at the proper location. Thank you for your = prompt attention to this matter. >=20 > Thank you, >=20 > Yolanda Noriega >=20 > Customer Service Rep. >=20 > Trans-Ocean Imports >=20 > 10 Midland Ave. | Ste.M00 | Port Chester, NY 10573 >=20 > 914.949.5656 Ext. 2 | 914.937.3140 >=20 > =20 >=20 > Confidentiality Notification: If you are not the intended recipient, = please do not disclose, disseminate, copy, distribute or take any action = in reliance on the contents of this electronic transmission. If you = have received this electronic transmission in error, please notify us by = telephone and immediately delete this message. As E-mail transmissions = cannot be guaranteed secure or error-free the sender does not accept any = liability for errors or omissions in the contents of this message, which = arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong = to the sender and are privileged and intended only for the use of the = individual(s) named above. >=20 > =20 >=20 > =20 >=20 > From: Ballard Dropship =20 > Sent: Wednesday, April 18, 2018 1:47 PM > To: yolanda@transocean.com > Subject: J87184170001 TRANS OCEAN SHIPPED YET? >=20 > =20 >=20 > IN RE: J87184170001 =20 >=20 > Good Morning, >=20 > =20 >=20 > Have these rugs been shipped to our customer yet? Is the tracking = available? IF not, will you be shipping them? Do you have an ESD? The = customer is requesitng information on this. >=20 > Sincerely, >=20 > =20 >=20 > Andrea >=20 > Improvements Customer Accounts Team >=20 > PH# 1-800-253-9056 Option 2=20 >=20 > = Dropship@improvementscatalog.com=20 >=20 > =20 >=20 > =20 >=20 > IN RE: J87184170001 =20 >=20 > =20 >=20 > Good Afternoon, >=20 > =20 >=20 > The customer advised us that she received the 21"X33" and the = 7'6"X9'2" >=20 > And is missing the 4'9"X7'and the 21"X7' (runner). >=20 > =20 >=20 > Sincerely, >=20 > =20 >=20 > Andrea >=20 > Improvements Customer Accounts Team >=20 > PH# 1-800-253-9056 Option 2=20 >=20 > Dropship@improvementscatalog.com = =20 >=20 > =20 >=20 > =20 >=20 > =20 >=20 > =20 >=20 > =20 >=20 > > = =20 >=20 > > = *************************************************************************= >=20 > >=20 >=20 > > Good Afternoon Melinda, >=20 > >=20 >=20 > > Would you be able to tell us what sizes the customer is missing? We = ship these 4-piece sets in two bales. One bale would include the 2x3, = 5x8 and 2x8. The second bale contains the 8x9 size rug only and we show = that both packages were delivered on 04/05/18 in West Roxbury, MA. >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > https://www.fedex.com/apps/fedextrack/?action=3Dtrack = = &trackingnumber=3D023509103108206,023509103108213&cntry_code=3Dus> = &trackingnumber=3D023509103108206,023509103108213&cntry_code=3Dus =20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > Should you need further assistance please do not hesitate to contact = us. >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > ** Please send all orders, inquiries, cancellations and order = modifications directly to cs@transocean.com = to avoid delays in processing.** >=20 > >=20 >=20 > > Please note: Effective 1/19/18 Trans-Oceans fax no. will change to = 1-914-937-3140. >=20 > >=20 >=20 > > Please update your records accordingly to ensure your documents are = all received at the proper location. Thank you for your prompt attention = to this matter. >=20 > >=20 >=20 > > Thank you, >=20 > >=20 >=20 > > Yolanda Noriega >=20 > >=20 >=20 > > Customer Service Rep. >=20 > >=20 >=20 > > Trans-Ocean Imports >=20 > >=20 >=20 > > 10 Midland Ave. | Ste.M00 | Port Chester, NY 10573 >=20 > >=20 >=20 > > 914.949.5656 Ext. 2 | 914.937.3140 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > Confidentiality Notification: If you are not the intended recipient, = please do not disclose, disseminate, copy, distribute or take any action = in reliance on the contents of this electronic transmission. If you = have received this electronic transmission in error, please notify us by = telephone and immediately delete this message. As E-mail transmissions = cannot be guaranteed secure or error-free the sender does not accept any = liability for errors or omissions in the contents of this message, which = arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong = to the sender and are privileged and intended only for the use of the = individual(s) named above. >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > From: Sandy >=20 >=20 > > Sent: Tuesday, April 10, 2018 11:42 AM >=20 > > To: Yolanda Noriega (Yolanda Noriega) > >=20 > > Subject: FW: DROPSHIPIM>J87184170001 TRANSOCEAN SHORT SHIPPED >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > Thank you kindly, >=20 > >=20 >=20 > > Sandy Noriega >=20 > >=20 >=20 > > Customer Service Manager >=20 > >=20 >=20 > > 10 Midland Ave. Port Chester NY, 10573 >=20 > >=20 >=20 > > P-914.949.5656x2 / F-914.937.3140 >=20 > >=20 >=20 > > Sandyn@transocean.com = =20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > Confidentiality Notification: If you are not the intended recipient, = please do not disclose, disseminate, copy, distribute or take any action = in reliance on the contents of this electronic transmission. If you = have received this electronic transmission in error, please notify us by = telephone and immediately delete this message. As E-mail transmissions = cannot be guaranteed secure or error-free the sender does not accept any = liability for errors or omissions in the contents of this message, which = arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong = to the sender and are privileged and intended only for the use of the = individual(s) named above >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > From: Improvements Dropship >=20 >=20 > > Sent: Tuesday, April 10, 2018 11:32 AM >=20 > > To: cs@transocean.com = =20 >=20 > > Subject: DROPSHIPIM>J87184170001 TRANSOCEAN SHORT SHIPPED >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > Attention Vendor, >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > Thank you for partnering with Improvements .=20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > Our customer order the items listed below. However, they informed us = that they are missing 2 PIECES from the highlighted ones listed below. = Can you advise if you shipped all 4 pieces out if so can you respond = with a tracking number? If you havent shipped it out can you please = express ship it next day and reply with a tracking number. We need to = update our customer on when they can expect there missing items. >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > PO# J87184170001 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > >=20 >=20 > >=20 >=20 > >=20 >=20 > >=20 >=20 > >=20 >=20 > >=20 >=20 > > 347137 = =20 >=20 > >=20 >=20 > > 1 >=20 > >=20 >=20 > > 4PC SAROUK RUG SET=20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > >=20 >=20 > >=20 >=20 > >=20 >=20 > >=20 >=20 > > Sheilah Janus=20 >=20 > > -=20 >=20 > > 39 KEYSTONE ST=20 >=20 > > WEST ROXBURY MA 02132-5125=20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > Please reply as soon as possible so that we may update our customer >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > If you need any additional assistance, please contact us at = 1-800-253-9056 select option 2 8am to 7pm EST or email at = = dropship@improvementscatalog.com = . >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > Sincerely, >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > Melinda McQuinn >=20 > >=20 >=20 > > Customer Account Team >=20 > >=20 >=20 > > Improvements >=20 > >=20 >=20 > > 1-800-253-9056, option #2 >=20 > >=20 >=20 > > dropship@improvementscatalog.com = =