Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id +ProGXSg2FpxRQAAInt2oQ ; Thu, 19 Apr 2018 06:58:12 -0700 Return-path: Envelope-to: yolanda@transocean.com Delivery-date: Thu, 19 Apr 2018 06:58:12 -0700 Received: from admin.hsn.com ([192.234.237.20]:45821) by vps.transocean.com with esmtp (Exim 4.89_1) (envelope-from ) id 1f9A4a-0004fU-V0 for yolanda@transocean.com; Thu, 19 Apr 2018 06:58:12 -0700 Received: from sppuic04.hsn.net (unknown [10.27.3.55]) by admin.hsn.com (Postfix) with ESMTP id BC5FC20791; Thu, 19 Apr 2018 09:57:24 -0400 (EDT) Date: Thu, 19 Apr 2018 09:57:24 -0400 (EDT) From: Improvements Dropship To: yolanda@transocean.com Message-ID: <05D0TA2TJYS37HQD@hsn.com> Subject: Re: [EXTERNAL] RE: J87184170001 TRANSOCEAN SHORT SHIPPED - Incomplete Set Inquiry MIME-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable X-Mailer: Genesys E-Mail 8.1.000.05 X-Spam-Status: No, score=-0.9 X-Spam-Score: -8 X-Spam-Bar: / X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Good Morning, Thank you we have reached out to the customer we will update you with her decision as soon as we hear back. If you need any additional assistance, please contact us at 1-800-253-9056 select option 2 8am to 7pm EST or email at dropship@improvementscatalog.com. [...] Content analysis details: (-0.9 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: transocean.com] -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0000] 1.0 KAM_LAZY_DOMAIN_SECURITY Sending domain does not have any anti-forgery methods X-Spam-Flag: NO Good Morning, Thank you we have reached out to the customer we will update you with her d= ecision as soon as we hear back.=20 If you need any additional assistance, please contact us at 1-800-253-9056 = select option 2 8am to 7pm EST or email at dropship@improvementscatalog.com= . Sincerely, Melinda McQuinn Customer Account Team Improvements 1-800-253-9056, option #2 dropship@improvementscatalog.com On 4/18/2018 2:58 PM, yolanda noriega wrote: > Hi Andrea, > I'm sorry to hear that your customer is missing pieces from their set. Pl= ease confirm that your customer has opened both packages fully.=20 >=20 > If your customer is missing the 5x8 and the 2x8, we can do one of two thi= ngs. > 1. We can have the pieces that they did receive picked up so that a new o= rder can be sent and a new set shipped. > 2. Ship out the missing pieces, but there is a chance of a slight dye-lot= variance between the pieces they have and will receive.=20 >=20 > Please let us know which option you would like done. >=20 > Thank you, > Yolanda Noriega > Customer Service Rep. > Trans-Ocean Imports > 10 Midland Ave. | Ste.M00 | Port Chester, NY 10573 > 914.949.5656 Ext. 2 | 914.937.3140 > =20 > Confidentiality Notification: If you are not the intended recipient, plea= se do not disclose, disseminate, copy, distribute or take any action in rel= iance on the contents of this electronic transmission. If you have receive= d this electronic transmission in error, please notify us by telephone and = immediately delete this message. As E-mail transmissions cannot be guarante= ed secure or error-free the sender does not accept any liability for errors= or omissions in the contents of this message, which arise because of elect= ronic transmission. Any documents accompanying this electronic transmission= and the information contained herein belong to the sender and are privileg= ed and intended only for the use of the individual(s) named above. >=20 >=20 > -----Original Message----- > From: Improvements Dropship =20 > Sent: Monday, April 16, 2018 3:53 PM > To: yolanda@transocean.com > Subject: [EXTERNAL] RE: J87184170001 TRANSOCEAN SHORT SHIPPED - Additiona= l Info Requested >=20 > IN RE: J87184170001=20 >=20 > Good Afternoon, >=20 > The customer advised us that she received the 21"X33" and the 7'6"X9'2" > And is missing the 4'9"X7'and the 21"X7' (runner). >=20 > Sincerely, >=20 > Andrea > Improvements Customer Accounts Team > PH# 1-800-253-9056 Option 2=20 > Dropship@improvementscatalog.com >=20 >=20 >=20 >=20 >=20 > > = =20 > > ***********************************************************************= ** > >=20 > > Good Afternoon Melinda, > >=20 > > Would you be able to tell us what sizes the customer is missing? We shi= p these 4-piece sets in two bales. One bale would include the 2x3, 5x8 and = 2x8. The second bale contains the 8x9 size rug only and we show that both p= ackages were delivered on 04/05/18 in West Roxbury, MA. > >=20 > > =20 > >=20 > > https://www.fedex.com/apps/fedextrack/?action=3Dtrack &trackingnumber=3D023509103108206,023509103108= 213&cntry_code=3Dus =20 > >=20 > > =20 > >=20 > > Should you need further assistance please do not hesitate to contact us= . > >=20 > > =20 > >=20 > > ** Please send all orders, inquiries, cancellations and order modificat= ions directly to cs@transocean.com to = avoid delays in processing.** > >=20 > > Please note: Effective 1/19/18 Trans-Ocean=19s fax no. will change to 1= -914-937-3140. > >=20 > > Please update your records accordingly to ensure your documents are all= received at the proper location. Thank you for your prompt attention to th= is matter. > >=20 > > Thank you, > >=20 > > Yolanda Noriega > >=20 > > Customer Service Rep. > >=20 > > Trans-Ocean Imports > >=20 > > 10 Midland Ave. | Ste.M00 | Port Chester, NY 10573 > >=20 > > 914.949.5656 Ext. 2 | 914.937.3140 > >=20 > > =20 > >=20 > > Confidentiality Notification: If you are not the intended recipient, pl= ease do not disclose, disseminate, copy, distribute or take any action in r= eliance on the contents of this electronic transmission. If you have recei= ved this electronic transmission in error, please notify us by telephone an= d immediately delete this message. As E-mail transmissions cannot be guaran= teed secure or error-free the sender does not accept any liability for erro= rs or omissions in the contents of this message, which arise because of ele= ctronic transmission. Any documents accompanying this electronic transmissi= on and the information contained herein belong to the sender and are privil= eged and intended only for the use of the individual(s) named above. > >=20 > > =20 > >=20 > > =20 > >=20 > > From: Sandy =20 > > Sent: Tuesday, April 10, 2018 11:42 AM > > To: Yolanda Noriega (Yolanda Noriega) > > Subject: FW: DROPSHIPIM>J87184170001 TRANSOCEAN SHORT SHIPPED > >=20 > > =20 > >=20 > > =20 > >=20 > > =20 > >=20 > > Thank you kindly, > >=20 > > Sandy Noriega > >=20 > > Customer Service Manager > >=20 > > 10 Midland Ave. Port Chester NY, 10573 > >=20 > > P-914.949.5656x2 / F-914.937.3140 > >=20 > > Sandyn@transocean.com > >=20 > > =20 > >=20 > > Confidentiality Notification: If you are not the intended recipient, pl= ease do not disclose, disseminate, copy, distribute or take any action in r= eliance on the contents of this electronic transmission. If you have recei= ved this electronic transmission in error, please notify us by telephone an= d immediately delete this message. As E-mail transmissions cannot be guaran= teed secure or error-free the sender does not accept any liability for erro= rs or omissions in the contents of this message, which arise because of ele= ctronic transmission. Any documents accompanying this electronic transmissi= on and the information contained herein belong to the sender and are privil= eged and intended only for the use of the individual(s) named above > >=20 > > =20 > >=20 > > From: Improvements Dropship >=20 > > Sent: Tuesday, April 10, 2018 11:32 AM > > To: cs@transocean.com =20 > > Subject: DROPSHIPIM>J87184170001 TRANSOCEAN SHORT SHIPPED > >=20 > > =20 > >=20 > > Attention Vendor, > >=20 > > =20 > >=20 > > Thank you for partnering with Improvements .=20 > >=20 > > =20 > >=20 > > Our customer order the items listed below. However, they informed us th= at they are missing 2 PIECES from the highlighted ones listed below. Can y= ou advise if you shipped all 4 pieces out if so can you respond with a tra= cking number? If you havent shipped it out can you please express ship it n= ext day and reply with a tracking number. We need to update our customer on= when they can expect there missing items. > >=20 > > =20 > >=20 > > =20 > >=20 > > =20 > >=20 > > PO# J87184170001 > >=20 > > =20 > >=20 > >=20 > >=20 > >=20 > >=20 > >=20 > >=20 > > 347137 =20 > >=20 > > 1 > >=20 > > 4PC SAROUK RUG SET=20 > >=20 > > =20 > >=20 > > =20 > >=20 > >=20 > >=20 > >=20 > >=20 > > Sheilah Janus=20 > > -=20 > > 39 KEYSTONE ST=20 > > WEST ROXBURY MA 02132-5125=20 > >=20 > > =20 > >=20 > > =20 > >=20 > > Please reply as soon as possible so that we may update our customer > >=20 > > =20 > >=20 > > If you need any additional assistance, please contact us at 1-800-253-9= 056 select option 2 8am to 7pm EST or email at dropship@improvementscatalog.com. > >=20 > > =20 > >=20 > > =20 > >=20 > > =20 > >=20 > > Sincerely, > >=20 > > =20 > >=20 > > =20 > >=20 > > =20 > >=20 > > Melinda McQuinn > >=20 > > Customer Account Team > >=20 > > Improvements > >=20 > > 1-800-253-9056, option #2 > >=20 > > dropship@improvementscatalog.com