Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id +JPMJIWd2FonQAAAInt2oQ ; Thu, 19 Apr 2018 06:45:41 -0700 Return-path: Envelope-to: yolanda@transocean.com Delivery-date: Thu, 19 Apr 2018 06:45:41 -0700 Received: from [72.68.146.7] (port=56552 helo=TOWKSTASandy) by vps.transocean.com with esmtpa (Exim 4.89_1) (envelope-from ) id 1f99sb-0004Iq-7J for yolanda@transocean.com; Thu, 19 Apr 2018 06:45:41 -0700 Reply-To: From: "Sandy" To: References: <05D0TA2TJYS37HNY@hsn.com> In-Reply-To: <05D0TA2TJYS37HNY@hsn.com> Subject: FW: [EXTERNAL] RE: J87184170001 TRANS OCEAN SHIPPED YET? - Please See Email From Today At 2:58PM Date: Thu, 19 Apr 2018 09:45:41 -0400 Organization: TO Message-ID: <03eb01d3d7e4$b5da6320$218f2960$@transocean.com> MIME-Version: 1.0 Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable X-Mailer: Microsoft Outlook 16.0 Thread-Index: AQF3eaQ7kiXBbP+mSY/Y+vYzUejMZ6TA1iEw Content-Language: en-us Thank you kindly, Sandy Noriega Customer Service Manager 10 Midland Ave. Port Chester NY, 10573 P-914.949.5656x2 / F-914.937.3140 Sandyn@transocean.com Confidentiality Notification: If you are not the intended recipient, = please do not=A0disclose, disseminate, copy, distribute or take any action in reliance on the contents of this electronic transmission.=A0 If you have received this electronic transmission in error, please notify us by telephone and immediately delete this message. As E-mail transmissions cannot be guaranteed secure or error-free the sender does not accept any liability for errors or omissions in the contents of this message, which arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong to = the sender and are privileged and intended only for the use of the = individual(s) named above -----Original Message----- From: Improvements Dropship =20 Sent: Thursday, April 19, 2018 9:44 AM To: yolanda@transocean.com Cc: sandyn@transocean.com; Marci@transocean.com Subject: [EXTERNAL] RE: J87184170001 TRANS OCEAN SHIPPED YET? - Please = See Email From Today At 2:58PM Good morning, I apologize. We have a new email system that we are getting used to and there is a small box that we should click that changes that. We are = trying. As long as the body is Improvements, you will know that it is for Improvements. please bare with us during this adjustment. Sincerely, Andrea Improvements Customer Accounts Team PH# 1-800-253-9056 Option 2=20 Dropship@improvementscatalog.com On 4/18/2018 3:07 PM, yolanda noriega wrote: > = *************************************************************************= > This email is from an external sender. If you think it is malicious = or spam, please do not open any attachments or links and forward to Spam@hsn.net =20 > = =20 > = *************************************************************************= >=20 > Hi Andrea, >=20 > Sorry, the email shows BALLARD DROPSHIP and Marci now handles that but = the PO# pertains to an Improvements order which I still take care of.=20 >=20 > =20 >=20 > Sorry& >=20 > =20 >=20 > I just sent you an email regarding this order at 2:58pm. Please take a look at the email and advise. >=20 > =20 >=20 > Thank you, >=20 > Yolanda Noriega >=20 > Customer Service Rep. >=20 > Trans-Ocean Imports >=20 > 10 Midland Ave. | Ste.M00 | Port Chester, NY 10573 >=20 > 914.949.5656 Ext. 2 | 914.937.3140 >=20 > =20 >=20 > Confidentiality Notification: If you are not the intended recipient, please do not disclose, disseminate, copy, distribute or take any action = in reliance on the contents of this electronic transmission. If you have received this electronic transmission in error, please notify us by telephone and immediately delete this message. As E-mail transmissions cannot be guaranteed secure or error-free the sender does not accept any liability for errors or omissions in the contents of this message, which arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong to = the sender and are privileged and intended only for the use of the = individual(s) named above. >=20 > =20 >=20 > =20 >=20 > From: yolanda noriega =20 > Sent: Wednesday, April 18, 2018 2:47 PM > To: 'Ballard Dropship' > Cc: 'sandyn@transocean.com' ; 'Marci@transocean.com' > Subject: RE: J87184170001 TRANS OCEAN SHIPPED YET? >=20 > =20 >=20 > Good Afternoon Andrea, >=20 > We will have your new contact take care of this request, her name is = Marci and she is copied on this email.=20 >=20 > =20 >=20 > Should you need further assistance please do not hesitate to contact = us. >=20 > Please note: Effective 1/19/18 Trans-Ocean=19s fax no. will change to 1-914-937-3140. Please update your records accordingly to ensure your documents are all received at the proper location. Thank you for your = prompt attention to this matter. >=20 > Thank you, >=20 > Yolanda Noriega >=20 > Customer Service Rep. >=20 > Trans-Ocean Imports >=20 > 10 Midland Ave. | Ste.M00 | Port Chester, NY 10573 >=20 > 914.949.5656 Ext. 2 | 914.937.3140 >=20 > =20 >=20 > Confidentiality Notification: If you are not the intended recipient, please do not disclose, disseminate, copy, distribute or take any action = in reliance on the contents of this electronic transmission. If you have received this electronic transmission in error, please notify us by telephone and immediately delete this message. As E-mail transmissions cannot be guaranteed secure or error-free the sender does not accept any liability for errors or omissions in the contents of this message, which arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong to = the sender and are privileged and intended only for the use of the = individual(s) named above. >=20 > =20 >=20 > =20 >=20 > From: Ballard Dropship >=20 > Sent: Wednesday, April 18, 2018 1:47 PM > To: yolanda@transocean.com =20 > Subject: J87184170001 TRANS OCEAN SHIPPED YET? >=20 > =20 >=20 > IN RE: J87184170001 =20 >=20 > Good Morning, >=20 > =20 >=20 > Have these rugs been shipped to our customer yet? Is the tracking available? IF not, will you be shipping them? Do you have an ESD? The customer is requesitng information on this. >=20 > Sincerely, >=20 > =20 >=20 > Andrea >=20 > Improvements Customer Accounts Team >=20 > PH# 1-800-253-9056 Option 2=20 >=20 > Dropship@improvementscatalog.com=20 >=20 > =20 >=20 > =20 >=20 > IN RE: J87184170001 =20 >=20 > =20 >=20 > Good Afternoon, >=20 > =20 >=20 > The customer advised us that she received the 21"X33" and the = 7'6"X9'2" >=20 > And is missing the 4'9"X7'and the 21"X7' (runner). >=20 > =20 >=20 > Sincerely, >=20 > =20 >=20 > Andrea >=20 > Improvements Customer Accounts Team >=20 > PH# 1-800-253-9056 Option 2=20 >=20 > Dropship@improvementscatalog.com = >=20 > =20 >=20 > =20 >=20 > =20 >=20 > =20 >=20 > =20 >=20 > > >=20 > > *************************************************************************= >=20 > >=20 >=20 > > Good Afternoon Melinda, >=20 > >=20 >=20 > > Would you be able to tell us what sizes the customer is missing? We = ship these 4-piece sets in two bales. One bale would include the 2x3, 5x8 and 2x8. The second bale contains the 8x9 size rug only and we show that = both packages were delivered on 04/05/18 in West Roxbury, MA. >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > https://www.fedex.com/apps/fedextrack/?action=3Dtrack &trackingnumber=3D023509103108206,023509103108213&cntry_code=3Dus> &trackingnumber=3D023509103108206,023509103108213&cntry_code=3Dus =20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > Should you need further assistance please do not hesitate to contact = us. >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > ** Please send all orders, inquiries, cancellations and order modifications directly to cs@transocean.com to avoid delays in processing.** >=20 > >=20 >=20 > > Please note: Effective 1/19/18 Trans-Oceans fax no. will change to 1-914-937-3140. >=20 > >=20 >=20 > > Please update your records accordingly to ensure your documents are = all received at the proper location. Thank you for your prompt attention to = this matter. >=20 > >=20 >=20 > > Thank you, >=20 > >=20 >=20 > > Yolanda Noriega >=20 > >=20 >=20 > > Customer Service Rep. >=20 > >=20 >=20 > > Trans-Ocean Imports >=20 > >=20 >=20 > > 10 Midland Ave. | Ste.M00 | Port Chester, NY 10573 >=20 > >=20 >=20 > > 914.949.5656 Ext. 2 | 914.937.3140 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > Confidentiality Notification: If you are not the intended recipient, please do not disclose, disseminate, copy, distribute or take any action = in reliance on the contents of this electronic transmission. If you have received this electronic transmission in error, please notify us by telephone and immediately delete this message. As E-mail transmissions cannot be guaranteed secure or error-free the sender does not accept any liability for errors or omissions in the contents of this message, which arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong to = the sender and are privileged and intended only for the use of the = individual(s) named above. >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > From: Sandy >=20 >=20 > > Sent: Tuesday, April 10, 2018 11:42 AM >=20 > > To: Yolanda Noriega (Yolanda Noriega) > >=20 > > Subject: FW: DROPSHIPIM>J87184170001 TRANSOCEAN SHORT SHIPPED >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > Thank you kindly, >=20 > >=20 >=20 > > Sandy Noriega >=20 > >=20 >=20 > > Customer Service Manager >=20 > >=20 >=20 > > 10 Midland Ave. Port Chester NY, 10573 >=20 > >=20 >=20 > > P-914.949.5656x2 / F-914.937.3140 >=20 > >=20 >=20 > > Sandyn@transocean.com =20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > Confidentiality Notification: If you are not the intended recipient, please do not disclose, disseminate, copy, distribute or take any action = in reliance on the contents of this electronic transmission. If you have received this electronic transmission in error, please notify us by telephone and immediately delete this message. As E-mail transmissions cannot be guaranteed secure or error-free the sender does not accept any liability for errors or omissions in the contents of this message, which arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong to = the sender and are privileged and intended only for the use of the = individual(s) named above >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > From: Improvements Dropship >=20 >=20 > > Sent: Tuesday, April 10, 2018 11:32 AM >=20 > > To: cs@transocean.com =20 >=20 > > Subject: DROPSHIPIM>J87184170001 TRANSOCEAN SHORT SHIPPED >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > Attention Vendor, >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > Thank you for partnering with Improvements .=20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > Our customer order the items listed below. However, they informed us that they are missing 2 PIECES from the highlighted ones listed below. = Can you advise if you shipped all 4 pieces out if so can you respond with a tracking number? If you havent shipped it out can you please express = ship it next day and reply with a tracking number. We need to update our = customer on when they can expect there missing items. >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > PO# J87184170001 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > >=20 >=20 > >=20 >=20 > >=20 >=20 > >=20 >=20 > >=20 >=20 > >=20 >=20 > > 347137 =20 >=20 > >=20 >=20 > > 1 >=20 > >=20 >=20 > > 4PC SAROUK RUG SET=20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > >=20 >=20 > >=20 >=20 > >=20 >=20 > >=20 >=20 > > Sheilah Janus=20 >=20 > > -=20 >=20 > > 39 KEYSTONE ST=20 >=20 > > WEST ROXBURY MA 02132-5125=20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > Please reply as soon as possible so that we may update our customer >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > If you need any additional assistance, please contact us at 1-800-253-9056 select option 2 8am to 7pm EST or email at = dropship@improvementscatalog.com . >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > Sincerely, >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > Melinda McQuinn >=20 > >=20 >=20 > > Customer Account Team >=20 > >=20 >=20 > > Improvements >=20 > >=20 >=20 > > 1-800-253-9056, option #2 >=20 > >=20 >=20 > > dropship@improvementscatalog.com