Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id SIS+Bnqd2FonQAAAInt2oQ ; Thu, 19 Apr 2018 06:45:30 -0700 Return-path: Envelope-to: Marci@transocean.com, yolanda@transocean.com, sandyn@transocean.com Delivery-date: Thu, 19 Apr 2018 06:45:30 -0700 Received: from admin.hsn.com ([192.234.237.20]:45729) by vps.transocean.com with esmtp (Exim 4.89_1) (envelope-from ) id 1f99sE-0004Gv-Ne; Thu, 19 Apr 2018 06:45:30 -0700 Received: from sppuic04.hsn.net (unknown [10.27.3.55]) by admin.hsn.com (Postfix) with ESMTP id 446862060F; Thu, 19 Apr 2018 09:43:58 -0400 (EDT) Date: Thu, 19 Apr 2018 09:43:58 -0400 (EDT) From: Improvements Dropship To: yolanda@transocean.com Cc: sandyn@transocean.com, Marci@transocean.com Message-ID: <05D0TA2TJYS37HNY@hsn.com> Subject: [EXTERNAL] RE: J87184170001 TRANS OCEAN SHIPPED YET? - Please See Email From Today At 2:58PM MIME-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable X-Mailer: Genesys E-Mail 8.1.000.05 X-Spam-Status: No, score=-0.9 X-Spam-Score: -8 X-Spam-Bar: / X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Good morning, I apologize. We have a new email system that we are getting used to and there is a small box that we should click that changes that. We are trying. As long as the body is Improvements, you will know that it is for Improvements. please bare with us during this adjustment. [...] Content analysis details: (-0.9 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: cornerstonebrands.com] -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0000] 1.0 KAM_LAZY_DOMAIN_SECURITY Sending domain does not have any anti-forgery methods X-Spam-Flag: NO Good morning, I apologize. We have a new email system that we are getting used to and th= ere is a small box that we should click that changes that. We are trying. = As long as the body is Improvements, you will know that it is for Improvem= ents. please bare with us during this adjustment. Sincerely, Andrea Improvements Customer Accounts Team PH# 1-800-253-9056 Option 2=20 Dropship@improvementscatalog.com On 4/18/2018 3:07 PM, yolanda noriega wrote: > ************************************************************************* > This email is from an external sender. If you think it is malicious or s= pam, please do not open any attachments or links and forward to Spam@hsn.ne= t =20 > = =20 > ************************************************************************* >=20 > Hi Andrea, >=20 > Sorry, the email shows BALLARD DROPSHIP and Marci now handles that but th= e PO# pertains to an Improvements order which I still take care of.=20 >=20 > =20 >=20 > Sorry& >=20 > =20 >=20 > I just sent you an email regarding this order at 2:58pm. Please take a lo= ok at the email and advise. >=20 > =20 >=20 > Thank you, >=20 > Yolanda Noriega >=20 > Customer Service Rep. >=20 > Trans-Ocean Imports >=20 > 10 Midland Ave. | Ste.M00 | Port Chester, NY 10573 >=20 > 914.949.5656 Ext. 2 | 914.937.3140 >=20 > =20 >=20 > Confidentiality Notification: If you are not the intended recipient, plea= se do not disclose, disseminate, copy, distribute or take any action in rel= iance on the contents of this electronic transmission. If you have receive= d this electronic transmission in error, please notify us by telephone and = immediately delete this message. As E-mail transmissions cannot be guarante= ed secure or error-free the sender does not accept any liability for errors= or omissions in the contents of this message, which arise because of elect= ronic transmission. Any documents accompanying this electronic transmission= and the information contained herein belong to the sender and are privileg= ed and intended only for the use of the individual(s) named above. >=20 > =20 >=20 > =20 >=20 > From: yolanda noriega =20 > Sent: Wednesday, April 18, 2018 2:47 PM > To: 'Ballard Dropship' > Cc: 'sandyn@transocean.com' ; 'Marci@transocean.co= m' > Subject: RE: J87184170001 TRANS OCEAN SHIPPED YET? >=20 > =20 >=20 > Good Afternoon Andrea, >=20 > We will have your new contact take care of this request, her name is Marc= i and she is copied on this email.=20 >=20 > =20 >=20 > Should you need further assistance please do not hesitate to contact us. >=20 > Please note: Effective 1/19/18 Trans-Ocean=19s fax no. will change to 1-9= 14-937-3140. Please update your records accordingly to ensure your document= s are all received at the proper location. Thank you for your prompt attent= ion to this matter. >=20 > Thank you, >=20 > Yolanda Noriega >=20 > Customer Service Rep. >=20 > Trans-Ocean Imports >=20 > 10 Midland Ave. | Ste.M00 | Port Chester, NY 10573 >=20 > 914.949.5656 Ext. 2 | 914.937.3140 >=20 > =20 >=20 > Confidentiality Notification: If you are not the intended recipient, plea= se do not disclose, disseminate, copy, distribute or take any action in rel= iance on the contents of this electronic transmission. If you have receive= d this electronic transmission in error, please notify us by telephone and = immediately delete this message. As E-mail transmissions cannot be guarante= ed secure or error-free the sender does not accept any liability for errors= or omissions in the contents of this message, which arise because of elect= ronic transmission. Any documents accompanying this electronic transmission= and the information contained herein belong to the sender and are privileg= ed and intended only for the use of the individual(s) named above. >=20 > =20 >=20 > =20 >=20 > From: Ballard Dropship >=20 > Sent: Wednesday, April 18, 2018 1:47 PM > To: yolanda@transocean.com =20 > Subject: J87184170001 TRANS OCEAN SHIPPED YET? >=20 > =20 >=20 > IN RE: J87184170001 =20 >=20 > Good Morning, >=20 > =20 >=20 > Have these rugs been shipped to our customer yet? Is the tracking availa= ble? IF not, will you be shipping them? Do you have an ESD? The customer= is requesitng information on this. >=20 > Sincerely, >=20 > =20 >=20 > Andrea >=20 > Improvements Customer Accounts Team >=20 > PH# 1-800-253-9056 Option 2=20 >=20 > Dropship@improvementscatalog.c= om=20 >=20 > =20 >=20 > =20 >=20 > IN RE: J87184170001 =20 >=20 > =20 >=20 > Good Afternoon, >=20 > =20 >=20 > The customer advised us that she received the 21"X33" and the 7'6"X9'2" >=20 > And is missing the 4'9"X7'and the 21"X7' (runner). >=20 > =20 >=20 > Sincerely, >=20 > =20 >=20 > Andrea >=20 > Improvements Customer Accounts Team >=20 > PH# 1-800-253-9056 Option 2=20 >=20 > Dropship@improvementscatalog.com =20 >=20 > =20 >=20 > =20 >=20 > =20 >=20 > =20 >=20 > =20 >=20 > > = =20 >=20 > > ***********************************************************************= ** >=20 > >=20 >=20 > > Good Afternoon Melinda, >=20 > >=20 >=20 > > Would you be able to tell us what sizes the customer is missing? We shi= p these 4-piece sets in two bales. One bale would include the 2x3, 5x8 and = 2x8. The second bale contains the 8x9 size rug only and we show that both p= ackages were delivered on 04/05/18 in West Roxbury, MA. >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > https://www.fedex.com/apps/fedextrack/?action=3Dtrack &trackingnumber=3D023509103108206,023509103108213&cntry_code=3Dus>= &trackingnumber=3D023509103108206,023509103108213&cntry_code=3Dus =20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > Should you need further assistance please do not hesitate to contact us= . >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > ** Please send all orders, inquiries, cancellations and order modificat= ions directly to cs@transocean.com to avoid delays in processing.** >=20 > >=20 >=20 > > Please note: Effective 1/19/18 Trans-Oceans fax no. will change to 1-91= 4-937-3140. >=20 > >=20 >=20 > > Please update your records accordingly to ensure your documents are all= received at the proper location. Thank you for your prompt attention to th= is matter. >=20 > >=20 >=20 > > Thank you, >=20 > >=20 >=20 > > Yolanda Noriega >=20 > >=20 >=20 > > Customer Service Rep. >=20 > >=20 >=20 > > Trans-Ocean Imports >=20 > >=20 >=20 > > 10 Midland Ave. | Ste.M00 | Port Chester, NY 10573 >=20 > >=20 >=20 > > 914.949.5656 Ext. 2 | 914.937.3140 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > Confidentiality Notification: If you are not the intended recipient, pl= ease do not disclose, disseminate, copy, distribute or take any action in r= eliance on the contents of this electronic transmission. If you have recei= ved this electronic transmission in error, please notify us by telephone an= d immediately delete this message. As E-mail transmissions cannot be guaran= teed secure or error-free the sender does not accept any liability for erro= rs or omissions in the contents of this message, which arise because of ele= ctronic transmission. Any documents accompanying this electronic transmissi= on and the information contained herein belong to the sender and are privil= eged and intended only for the use of the individual(s) named above. >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > From: Sandy >=20 >=20 > > Sent: Tuesday, April 10, 2018 11:42 AM >=20 > > To: Yolanda Noriega (Yolanda Noriega) > >=20 > > Subject: FW: DROPSHIPIM>J87184170001 TRANSOCEAN SHORT SHIPPED >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > Thank you kindly, >=20 > >=20 >=20 > > Sandy Noriega >=20 > >=20 >=20 > > Customer Service Manager >=20 > >=20 >=20 > > 10 Midland Ave. Port Chester NY, 10573 >=20 > >=20 >=20 > > P-914.949.5656x2 / F-914.937.3140 >=20 > >=20 >=20 > > Sandyn@transocean.com =20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > Confidentiality Notification: If you are not the intended recipient, pl= ease do not disclose, disseminate, copy, distribute or take any action in r= eliance on the contents of this electronic transmission. If you have recei= ved this electronic transmission in error, please notify us by telephone an= d immediately delete this message. As E-mail transmissions cannot be guaran= teed secure or error-free the sender does not accept any liability for erro= rs or omissions in the contents of this message, which arise because of ele= ctronic transmission. Any documents accompanying this electronic transmissi= on and the information contained herein belong to the sender and are privil= eged and intended only for the use of the individual(s) named above >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > From: Improvements Dropship >=20 >=20 > > Sent: Tuesday, April 10, 2018 11:32 AM >=20 > > To: cs@transocean.com =20 >=20 > > Subject: DROPSHIPIM>J87184170001 TRANSOCEAN SHORT SHIPPED >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > Attention Vendor, >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > Thank you for partnering with Improvements .=20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > Our customer order the items listed below. However, they informed us th= at they are missing 2 PIECES from the highlighted ones listed below. Can y= ou advise if you shipped all 4 pieces out if so can you respond with a tra= cking number? If you havent shipped it out can you please express ship it n= ext day and reply with a tracking number. We need to update our customer on= when they can expect there missing items. >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > PO# J87184170001 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > >=20 >=20 > >=20 >=20 > >=20 >=20 > >=20 >=20 > >=20 >=20 > >=20 >=20 > > 347137 =20 >=20 > >=20 >=20 > > 1 >=20 > >=20 >=20 > > 4PC SAROUK RUG SET=20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > >=20 >=20 > >=20 >=20 > >=20 >=20 > >=20 >=20 > > Sheilah Janus=20 >=20 > > -=20 >=20 > > 39 KEYSTONE ST=20 >=20 > > WEST ROXBURY MA 02132-5125=20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > Please reply as soon as possible so that we may update our customer >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > If you need any additional assistance, please contact us at 1-800-253-9= 056 select option 2 8am to 7pm EST or email at dropship@improvementscatalog.com . >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > Sincerely, >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > =20 >=20 > >=20 >=20 > > Melinda McQuinn >=20 > >=20 >=20 > > Customer Account Team >=20 > >=20 >=20 > > Improvements >=20 > >=20 >=20 > > 1-800-253-9056, option #2 >=20 > >=20 >=20 > > dropship@improvementscatalog.com