Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id oAcGG7uj11reLwAAInt2oQ ; Wed, 18 Apr 2018 12:59:55 -0700 Return-path: Envelope-to: sandyn@transocean.com Delivery-date: Wed, 18 Apr 2018 12:59:55 -0700 Received: from mobile-166-170-52-62.mycingular.net ([166.170.52.62]:27332 helo=[10.207.31.99]) by vps.transocean.com with esmtpsa (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.89_1) (envelope-from ) id 1f8tFC-0003Bo-Vq for sandyn@transocean.com; Wed, 18 Apr 2018 12:59:55 -0700 From: Stephen Hoberman Content-Type: multipart/alternative; boundary=Apple-Mail-992160D0-D050-4760-A318-B5EA7EDC8029 Content-Transfer-Encoding: 7bit Mime-Version: 1.0 (1.0) Date: Wed, 18 Apr 2018 15:59:54 -0400 Subject: Re: Inquiry from Amazon customer shakiyla: Received wrong item(Order: 111-4199415-7347458) Message-Id: References: <01000162da4c68b9-65ec910d-e9c8-4464-aa9c-c7e8dc80bbbe-000000@email.amazonses.com> <01d401d3d74f$99c6d7d0$cd548770$@transocean.com> In-Reply-To: <01d401d3d74f$99c6d7d0$cd548770$@transocean.com> To: sandyn@transocean.com X-Mailer: iPhone Mail (15E216) --Apple-Mail-992160D0-D050-4760-A318-B5EA7EDC8029 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable I guess we have to let the customer know amazon has a mistake in its sku. W= e can refund her and she can keep the item and we need to have the sku chang= ed. =20 > On Apr 18, 2018, at 3:58 PM, Sandy wrote: >=20 > Stephen =E2=80=93 > =20 > This is another issue where the rug and cost was for the 24x36 , Order was= entered in by sku and it matches up with the 2x3 rug. > Unfortunately no one questioned the size on rug below vs. size in the sku-= CAP23168004., how do you want me to handle? > =20 > > =20 > Thank you kindly, > Sandy Noriega > Customer Service Manager > 10 Midland Ave. Port Chester NY, 10573 > P-914.949.5656x2 / F-914.937.3140 > Sandyn@transocean.com > =20 > Confidentiality Notification: If you are not the intended recipient, pleas= e do not disclose, disseminate, copy, distribute or take any action in relia= nce on the contents of this electronic transmission. If you have received t= his electronic transmission in error, please notify us by telephone and imme= diately delete this message. As E-mail transmissions cannot be guaranteed se= cure or error-free the sender does not accept any liability for errors or om= issions in the contents of this message, which arise because of electronic t= ransmission. Any documents accompanying this electronic transmission and the= information contained herein belong to the sender and are privileged and in= tended only for the use of the individual(s) named above > =20 > From: Stephen Hoberman =20 > Sent: Wednesday, April 18, 2018 3:52 PM > To: Sandy Noriega > Subject: Fwd: Inquiry from Amazon customer shakiyla: Received wrong item(O= rder: 111-4199415-7347458) > =20 >=20 >=20 >=20 > Begin forwarded message: >=20 > From: shakiyla > Date: April 18, 2018 at 3:47:43 PM EDT > To: "stephen@transocean.com" > Subject: Inquiry from Amazon customer shakiyla: Received wrong item(Order:= 111-4199415-7347458) > Reply-To: shakiyla >=20 >=20 >=20 > Order ID 111-4199415-7347458: > 1 of Trans Ocean Import Circles Ocean Rectangular: 7 Ft. 6 In. x 9 Ft. 6 I= n. Rug [ASIN: B000W5KS5U]=20 >=20 > ------------- Begin message ------------- >=20 > jellyfish rug was sized as 7ft by 9. but i received 24inch by 36inch.=20 >=20 > ------------- End message ------------- >=20 > For Your Information: To help arbitrate disputes and preserve trust and sa= fety, we retain all messages buyers and sellers send through Amazon.com for t= wo years. This includes your response to the message above. Amazon.com use= s filtering technology to protect buyers and sellers from possible fraud. M= essages that fail this filtering will not be transmitted. >=20 > We want you to buy with confidence anytime you purchase products on Amazon= .com. Learn more about Safe Online Shopping (http://www.amazon.com/gp/help/c= ustomer/display.html?nodeId=3D551434) and our safe buying guarantee (http://= www.amazon.com/gp/help/customer/display.html?nodeId=3D537868). >=20 > If you believe this message is suspicious, please report it to us here: ht= tp://sellercentral.amazon.com/messaging/report?t=3DA06521912JNU5MX75SZTJ&m=3D= A04690671XVC7RIHDZW15&c=3DAGVP8XYXS1HP4&mp=3DATVPDKIKX0DER&h=3D6905fac289c3f= c1999437f0158306870518bc618&s=3D1&b=3D1&CODE=3DAQ3467DE20SSMKE196T&code=3DAQ= 3467DE20SSMKE196T >=20 > To mark this message as no response needed, click here: http://www.amazon.= com/gp/communication-manager/no-response-needed.html?msg=3DA04690671XVC7RIHD= ZW15&code=3DAQ3467DE20SSMKE196T&d=3D1524080861868&mp=3DATVPDKIKX0DER&v=3D1&t= =3D144864db8cd3cfb40e26b4ebe1e1a0f360616e02 >=20 > [commMgrTok:A04690671XVC7RIHDZW15] >=20 > Was this email helpful? > https://sellercentral.amazon.com/gp/satisfaction/survey-form.html?ie=3DUTF8= &HMDName=3DNotificationBusEmailHMD&customAttribute1Value=3D --Apple-Mail-992160D0-D050-4760-A318-B5EA7EDC8029 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable
I guess we have to let the c= ustomer know amazon has a mistake in its sku.  We can refund her and sh= e can keep the item and we need to have the sku changed.  
On Apr 18, 2018, at 3:58 PM, Sandy <Sandyn@transocean.com> wrote:

Stephen =E2=80=93

 <= /o:p>

This is another issue where the rug and cost= was for the 24x36 , Order was entered in by sku and it matches up with the 2= x3 rug.

Unfortunately no one questioned= the size on rug below vs. size in the sku- CAP23168004., how do you want me= to handle?

 

<image001.png>

<= o:p> 

Thank you kindly,=

Sandy Noriega

Customer Service Manager

10= Midland Ave. Port Chester NY, 10573

P-914.949= .5656x2 / F-914.937.3140

Sandyn@tr= ansocean.com

&nb= sp;

Confidentiality Notification: If you are not the intended recipient, pleas= e do not disclose, disseminate, copy, distribute or take any action in r= eliance on the contents of this electronic transmission.  If you have r= eceived this electronic transmission in error, please notify us by telephone= and immediately delete this message. As E-mail transmissions cannot be guar= anteed secure or error-free the sender does not accept any liability for err= ors or omissions in the contents of this message, which arise because of ele= ctronic transmission. Any documents accompanying this electronic transmissio= n and the information contained herein belong to the sender and are privileg= ed and intended only for the use of the individual(s) named above

 

From: Stephen Hoberman <stephen@transocean.com>
Sent: Wednesd= ay, April 18, 2018 3:52 PM
To: Sandy Noriega <sandyn@transocean.com>
Subject: Fwd= : Inquiry from Amazon customer shakiyla: Received wrong item(Order: 111-4199= 415-7347458)

 



Begin forwarded message:

From: shakiyla <fyhcvx9jk5cd5ky@marketplace.amazon.com>
Da= te: April 18, 2018 at 3:47:43 PM EDT
To: "stephen@transocean.com" <stephen@transocean.com>
Subject: Inq= uiry from Amazon customer shakiyla: Received wrong item(Order: 111-4199415-7= 347458)
Reply-To: shakiyla <fyhcvx9jk5cd5ky@marketplace.amazon.com>



Order ID 111-4199415-73474= 58:
1 of Trans Ocean Import Circles Ocean Rectangular: 7 Ft. 6 In. x 9 Ft= . 6 In. Rug [ASIN: B000W5KS5U]

------------- Begin message ---------= ----

jellyfish rug was sized as 7ft by 9. but i received 24inch by 36= inch.

------------- End message -------------

For Your Inform= ation: To help arbitrate disputes and preserve trust and safety, we retain a= ll messages buyers and sellers send through Am= azon.com for two years.  This includes your response to the message= above.  Amazon.com uses filtering te= chnology to protect buyers and sellers from possible fraud.  Messages t= hat fail this filtering will not be transmitted.

We want you to buy w= ith confidence anytime you purchase products on Amazon.com. Learn more about Safe Online Shopping (http://www.amaz= on.com/gp/help/customer/display.html?nodeId=3D551434) and our safe buyin= g guarantee (http://www.amazon.com/gp/help/customer/display.html?nodeId=3D= 537868).

If you believe this message is suspicious, please report= it to us here: http://sellercentral.amazon.com/messaging/report?t=3DA06521912JNU5MX75S= ZTJ&m=3DA04690671XVC7RIHDZW15&c=3DAGVP8XYXS1HP4&mp=3DATVPDKIKX0D= ER&h=3D6905fac289c3fc1999437f0158306870518bc618&s=3D1&b=3D1&= CODE=3DAQ3467DE20SSMKE196T&code=3DAQ3467DE20SSMKE196T

To mark= this message as no response needed, click here: http://ww= w.amazon.com/gp/communication-manager/no-response-needed.html?msg=3DA0469067= 1XVC7RIHDZW15&code=3DAQ3467DE20SSMKE196T&d=3D1524080861868&mp=3D= ATVPDKIKX0DER&v=3D1&t=3D144864db8cd3cfb40e26b4ebe1e1a0f360616e02=

[commMgrTok:A04690671XVC7RIHDZW15]

Was this email helpful?https://sellercentral.amazon.com/gp/satisfaction/survey-form.html?ie=3DUTF8= &HMDName=3DNotificationBusEmailHMD&customAttribute1Value=3D=

= --Apple-Mail-992160D0-D050-4760-A318-B5EA7EDC8029--