Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id gIXrBDGV11rgEwAAInt2oQ ; Wed, 18 Apr 2018 11:57:53 -0700 Return-path: Envelope-to: sandyn@transocean.com Delivery-date: Wed, 18 Apr 2018 11:57:53 -0700 Received: from [72.68.146.7] (port=51983 helo=TOWKSTAYolanda) by vps.transocean.com with esmtpa (Exim 4.89_1) (envelope-from ) id 1f8sHA-0001Q7-KB; Wed, 18 Apr 2018 11:57:52 -0700 Reply-To: From: "yolanda noriega" To: "'Improvements Dropship'" Cc: Subject: RE: [EXTERNAL] RE: J87184170001 TRANSOCEAN SHORT SHIPPED - Incomplete Set Inquiry Date: Wed, 18 Apr 2018 14:57:54 -0400 Organization: Transocean Import Inc Message-ID: <017001d3d747$28bad8a0$7a3089e0$@transocean.com> MIME-Version: 1.0 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable X-Mailer: Microsoft Outlook 16.0 Thread-Index: AdPXRyOW+67dfreJTceVe1h/f9N1gg== Content-Language: en-us Hi Andrea, I'm sorry to hear that your customer is missing pieces from their set. = Please confirm that your customer has opened both packages fully.=20 If your customer is missing the 5x8 and the 2x8, we can do one of two = things. 1. We can have the pieces that they did receive picked up so that a new = order can be sent and a new set shipped. 2. Ship out the missing pieces, but there is a chance of a slight = dye-lot variance between the pieces they have and will receive.=20 Please let us know which option you would like done. Thank you, Yolanda Noriega Customer Service Rep. Trans-Ocean Imports 10 Midland Ave. | Ste.M00 | Port Chester, NY 10573 914.949.5656 Ext. 2 | 914.937.3140 =20 Confidentiality Notification: If you are not the intended recipient, = please do not disclose, disseminate, copy, distribute or take any action = in reliance on the contents of this electronic transmission. If you = have received this electronic transmission in error, please notify us by = telephone and immediately delete this message. As E-mail transmissions = cannot be guaranteed secure or error-free the sender does not accept any = liability for errors or omissions in the contents of this message, which = arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong = to the sender and are privileged and intended only for the use of the = individual(s) named above. -----Original Message----- From: Improvements Dropship =20 Sent: Monday, April 16, 2018 3:53 PM To: yolanda@transocean.com Subject: [EXTERNAL] RE: J87184170001 TRANSOCEAN SHORT SHIPPED - = Additional Info Requested IN RE: J87184170001=20 Good Afternoon, The customer advised us that she received the 21"X33" and the 7'6"X9'2" And is missing the 4'9"X7'and the 21"X7' (runner). Sincerely, Andrea Improvements Customer Accounts Team PH# 1-800-253-9056 Option 2=20 Dropship@improvementscatalog.com > = =20 > = *************************************************************************= >=20 > Good Afternoon Melinda, >=20 > Would you be able to tell us what sizes the customer is missing? We = ship these 4-piece sets in two bales. One bale would include the 2x3, = 5x8 and 2x8. The second bale contains the 8x9 size rug only and we show = that both packages were delivered on 04/05/18 in West Roxbury, MA. >=20 > =20 >=20 > https://www.fedex.com/apps/fedextrack/?action=3Dtrack = = &trackingnumber=3D023509103108206,023509103108213&cntry_code=3Dus =20 >=20 > =20 >=20 > Should you need further assistance please do not hesitate to contact = us. >=20 > =20 >=20 > ** Please send all orders, inquiries, cancellations and order = modifications directly to cs@transocean.com = to avoid delays in processing.** >=20 > Please note: Effective 1/19/18 Trans-Ocean=19s fax no. will change to = 1-914-937-3140. >=20 > Please update your records accordingly to ensure your documents are = all received at the proper location. Thank you for your prompt attention = to this matter. >=20 > Thank you, >=20 > Yolanda Noriega >=20 > Customer Service Rep. >=20 > Trans-Ocean Imports >=20 > 10 Midland Ave. | Ste.M00 | Port Chester, NY 10573 >=20 > 914.949.5656 Ext. 2 | 914.937.3140 >=20 > =20 >=20 > Confidentiality Notification: If you are not the intended recipient, = please do not disclose, disseminate, copy, distribute or take any action = in reliance on the contents of this electronic transmission. If you = have received this electronic transmission in error, please notify us by = telephone and immediately delete this message. As E-mail transmissions = cannot be guaranteed secure or error-free the sender does not accept any = liability for errors or omissions in the contents of this message, which = arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong = to the sender and are privileged and intended only for the use of the = individual(s) named above. >=20 > =20 >=20 > =20 >=20 > From: Sandy =20 > Sent: Tuesday, April 10, 2018 11:42 AM > To: Yolanda Noriega (Yolanda Noriega) > Subject: FW: DROPSHIPIM>J87184170001 TRANSOCEAN SHORT SHIPPED >=20 > =20 >=20 > =20 >=20 > =20 >=20 > Thank you kindly, >=20 > Sandy Noriega >=20 > Customer Service Manager >=20 > 10 Midland Ave. Port Chester NY, 10573 >=20 > P-914.949.5656x2 / F-914.937.3140 >=20 > Sandyn@transocean.com >=20 > =20 >=20 > Confidentiality Notification: If you are not the intended recipient, = please do not disclose, disseminate, copy, distribute or take any action = in reliance on the contents of this electronic transmission. If you = have received this electronic transmission in error, please notify us by = telephone and immediately delete this message. As E-mail transmissions = cannot be guaranteed secure or error-free the sender does not accept any = liability for errors or omissions in the contents of this message, which = arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong = to the sender and are privileged and intended only for the use of the = individual(s) named above >=20 > =20 >=20 > From: Improvements Dropship >=20 > Sent: Tuesday, April 10, 2018 11:32 AM > To: cs@transocean.com =20 > Subject: DROPSHIPIM>J87184170001 TRANSOCEAN SHORT SHIPPED >=20 > =20 >=20 > Attention Vendor, >=20 > =20 >=20 > Thank you for partnering with Improvements .=20 >=20 > =20 >=20 > Our customer order the items listed below. However, they informed us = that they are missing 2 PIECES from the highlighted ones listed below. = Can you advise if you shipped all 4 pieces out if so can you respond = with a tracking number? If you havent shipped it out can you please = express ship it next day and reply with a tracking number. We need to = update our customer on when they can expect there missing items. >=20 > =20 >=20 > =20 >=20 > =20 >=20 > PO# J87184170001 >=20 > =20 >=20 >=20 >=20 >=20 >=20 >=20 >=20 > 347137 = =20 >=20 > 1 >=20 > 4PC SAROUK RUG SET=20 >=20 > =20 >=20 > =20 >=20 >=20 >=20 >=20 >=20 > Sheilah Janus=20 > -=20 > 39 KEYSTONE ST=20 > WEST ROXBURY MA 02132-5125=20 >=20 > =20 >=20 > =20 >=20 > Please reply as soon as possible so that we may update our customer >=20 > =20 >=20 > If you need any additional assistance, please contact us at = 1-800-253-9056 select option 2 8am to 7pm EST or email at = = dropship@improvementscatalog.com. >=20 > =20 >=20 > =20 >=20 > =20 >=20 > Sincerely, >=20 > =20 >=20 > =20 >=20 > =20 >=20 > Melinda McQuinn >=20 > Customer Account Team >=20 > Improvements >=20 > 1-800-253-9056, option #2 >=20 > dropship@improvementscatalog.com =