Return-Path: Delivered-To: customerservice@transocean.com Received: from vps.transocean.com by vps.transocean.com with LMTP id aKl4OUqH11oeeQAAInt2oQ for ; Wed, 18 Apr 2018 10:58:34 -0700 Return-path: Envelope-to: sandyn@transocean.com Delivery-date: Wed, 18 Apr 2018 10:58:34 -0700 Received: from [72.68.146.7] (port=54577 helo=TOWKSTASandy) by vps.transocean.com with esmtpa (Exim 4.89_1) (envelope-from ) id 1f8rLm-0008JP-88; Wed, 18 Apr 2018 10:58:34 -0700 Reply-To: From: "Sandy" To: "'Kelly Hopkins Brown'" References: <001701d3ce12$76bae790$6430b6b0$@transocean.com> <30565D69-5704-423E-A96C-86CDB846DE9C@khbinteriors.com> In-Reply-To: <30565D69-5704-423E-A96C-86CDB846DE9C@khbinteriors.com> Subject: RE: KHB Interiors first order. This is the 8x10 / 2850466 Date: Wed, 18 Apr 2018 13:58:34 -0400 Organization: TO Message-ID: <00e701d3d73e$dec84f50$9c58edf0$@transocean.com> MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_NextPart_000_00E8_01D3D71D.57B99580" X-Mailer: Microsoft Outlook 16.0 Thread-Index: AQHu6ts3r/UyZjt8X6wPYv59RgtLYQKUA/xso7wHr3A= Content-Language: en-us This is a multipart message in MIME format. ------=_NextPart_000_00E8_01D3D71D.57B99580 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable Hello Kelly- =20 The VP of sales is back from Market tomorrow, I will ask the question = and get back to you then if that is ok. =20 Thank you kindly, Sandy Noriega Customer Service Manager 10 Midland Ave. Port Chester NY, 10573 P-914.949.5656x2 / F-914.937.3140 Sandyn@transocean.com =20 Confidentiality Notification: If you are not the intended recipient, = please do not disclose, disseminate, copy, distribute or take any action = in reliance on the contents of this electronic transmission. If you = have received this electronic transmission in error, please notify us by = telephone and immediately delete this message. As E-mail transmissions = cannot be guaranteed secure or error-free the sender does not accept any = liability for errors or omissions in the contents of this message, which = arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong = to the sender and are privileged and intended only for the use of the = individual(s) named above =20 From: Kelly Hopkins Brown =20 Sent: Wednesday, April 18, 2018 12:31 PM To: sandyn@transocean.com Subject: Re: KHB Interiors first order. This is the 8x10 / 2850466 =20 Hi=20 =20 =20 I have a quick question =20 =20 =20 I=E2=80=99m delivering the new rugs on Friday and will be returning the = large runners and possibly the damaged 8 x 10 Monday or Tuesday. =20 =20 I have a question =E2=80=93 if I keep the damaged 8 x 10 what kind of = discount could I get for that damaged rug? =20 I am Considering putting it outside on my patio even know the color for = me is a little off.=20 Have a BEAUTIFULLY Designed Day !=20 Thank You, Kelly Hopkins Brown KHB Interiors=20 504-251-7009 On Apr 6, 2018, at 8:48 PM, Sandy > wrote: Hello Kelly- =20 Your replacement order shipped on 4/6 and the scheduled delivery date is = =E2=80=93 Tuesday 4/10/2018. =20 https://www.fedex.com/apps/fedextrack/?action=3Dtrack = = &action=3Dtrack&language=3Denglish&mps=3Dy&tracknumbers=3D023509103117246= =20 Once your shipment arrives and you are ready to return the rugs please = contact me so that we can either get a label or call tag issued. =20 Thank you kindly, Sandy Noriega Customer Service Manager 10 Midland Ave. Port Chester NY, 10573 P-914.949.5656x2 / F-914.937.3140 Sandyn@transocean.com =20 Confidentiality Notification: If you are not the intended recipient, = please do not disclose, disseminate, copy, distribute or take any action = in reliance on the contents of this electronic transmission. If you = have received this electronic transmission in error, please notify us by = telephone and immediately delete this message. As E-mail transmissions = cannot be guaranteed secure or error-free the sender does not accept any = liability for errors or omissions in the contents of this message, which = arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong = to the sender and are privileged and intended only for the use of the = individual(s) named above =20 From: Kelly Hopkins Brown >=20 Sent: Wednesday, April 04, 2018 8:27 PM To: Sandyn@transocean.com =20 Subject: Re: KHB Interiors first order. This is the 8x10=20 =20 ABSOLUTELY.. yes charge 8118..,. thanks so mucgh =20 Thank You and Have a BEAUTIFULLY Designed Day! Kelly Hopkins Brown KHB Interiors 504.251.7009 www.khbinteriors.com =20 www.facebook.com/khbinteriors =20 =20 Business Hours: M - F - 8- 5:30 Saturday - By Appointment All Emails, Text Messages & Phone Calls Will Be Responded to Within 24 = Business Hours.=20 =20 =20 _____ =20 From: Sandy > Sent: Wednesday, April 4, 2018 7:25 PM To: Kelly Hopkins Brown Subject: RE: KHB Interiors first order. This is the 8x10=20 =20 Hello Kelly- =20 Your replacement order has been processed against confirmation = no.2850466 and I have attached a copy for your review. Please confirm we are able to charge your card on file ending in -8118 = and once the original rugs are returned we will issue credit accordingly. =20 As previously stated all rugs are in stock and we are expecting to ship = by -4/5/18. =20 Should you be in need of additional information please do not hesitate = to contact us. =20 Thank you kindly, Sandy Noriega Customer Service Manager 10 Midland Ave. Port Chester NY, 10573 P-914.949.5656x2 / F-914.937.3140 Sandyn@transocean.com =20 Confidentiality Notification: If you are not the intended recipient, = please do not disclose, disseminate, copy, distribute or take any action = in reliance on the contents of this electronic transmission. If you = have received this electronic transmission in error, please notify us by = telephone and immediately delete this message. As E-mail transmissions = cannot be guaranteed secure or error-free the sender does not accept any = liability for errors or omissions in the contents of this message, which = arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong = to the sender and are privileged and intended only for the use of the = individual(s) named above =20 From: Kelly Hopkins Brown >=20 Sent: Wednesday, April 04, 2018 7:59 PM To: Sandyn@transocean.com =20 Subject: Re: KHB Interiors first order. This is the 8x10=20 =20 Hi there. Thanks for your help today. =20 I need the replacement for the 8 x 10 which is damaged AND PICtures were = sent today =20 and I need the same rug in 1762/22 - quantity of 2 - in 23" x 7'6". =20 =20 I have the two larger ones I will return with the damaged 8 x 10. C =20 an I get credit for those two that I don't need when you get them back. =20 I have no problem paying for the correct two runners now.=20 =20 Pls advise what else you may need from me and also please let me know = when these will ship. =20 I would like to have these shipped to me at : =20 KHB Interiors 1025 Aurora Avenue Metairie LA 70005 =20 NOTE: this is a different address than last time.=20 =20 Much thanks =20 Thank You and Have a BEAUTIFULLY Designed Day! Kelly Hopkins Brown KHB Interiors 504.251.7009 www.khbinteriors.com =20 www.facebook.com/khbinteriors =20 =20 Business Hours: M - F - 8- 5:30 Saturday - By Appointment All Emails, Text Messages & Phone Calls Will Be Responded to Within 24 = Business Hours.=20 =20 =20 _____ =20 From: Sandy > Sent: Wednesday, April 4, 2018 10:05 AM To: Kelly Hopkins Brown Subject: KHB Interiors first order. This is the 8x10=20 =20 Hello Kelly- We will review images and get back to you. I have sent your request over = to Marci and she will=20 take good care of you. I did let her know you need a quick answer. In the meantime should you be in need of anything further please do not = hesitate to contact me. Thank you kindly, Sandy Noriega Customer Service Manager 10 Midland Ave. Port Chester NY, 10573 P-914.949.5656x2 / F-914.937.3140 Sandyn@transocean.com =20 Confidentiality Notification: If you are not the intended recipient, = please do not disclose, disseminate, copy, distribute or take any action = in reliance on the contents of this electronic transmission. If you = have received this electronic transmission in error, please notify us by = telephone and immediately delete this message. As E-mail transmissions = cannot be guaranteed secure or error-free the sender does not accept any = liability for errors or omissions in the contents of this message, which = arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong = to the sender and are privileged and intended only for the use of the = individual(s) named above -----Original Message----- From: Kelly Hopkins Brown >=20 Sent: Wednesday, April 04, 2018 11:00 AM To: cs@transocean.com =20 Subject: KHB Interiors first order. This is the 8x10=20 Sandy Hi We just spoke.=20 I=E2=80=99m at the client installation today. =20 I really need your help.=20 This has a label with heavy duty glue. As u pull it the fibers are = coming with it.=20 Also has 3 navy blue threads that are also interwoven and as i pull the = fibers from rug come out. =20 I really need a replacement sent to my office at KHB Interiors=20 1026 Aurora Avenue=20 Metairie LA 70005=20 Please let me know your decision. =20 Much thanks=20 ------=_NextPart_000_00E8_01D3D71D.57B99580 Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: quoted-printable

Hello = Kelly-

 

The VP of sales is back from Market tomorrow, I will = ask the question and get back to you then if that is = ok.

 

Thank you kindly,

Sandy = Noriega

Customer Service = Manager

10 Midland Ave. Port = Chester NY, 10573

P-914.949.5656x2 / = F-914.937.3140

Sandyn@transocean.com

 

Confidentiality = Notification: If = you are not the intended recipient, please do not disclose, = disseminate, copy, distribute or take any action in reliance on the = contents of this electronic transmission.  If you have received = this electronic transmission in error, please notify us by telephone and = immediately delete this message. As E-mail transmissions cannot be = guaranteed secure or error-free the sender does not accept any liability = for errors or omissions in the contents of this message, which arise = because of electronic transmission. Any documents accompanying this = electronic transmission and the information contained herein belong to = the sender and are privileged and intended only for the use of the = individual(s) named above

 

From: Kelly Hopkins Brown = <Kelly@khbinteriors.com>
Sent: Wednesday, April 18, = 2018 12:31 PM
To: sandyn@transocean.com
Subject: Re: = KHB Interiors first order. This is the 8x10 / = 2850466

 

Hi =

 

 

I = have a quick question

 

 

 

I=E2=80=99m delivering the new rugs on Friday and will = be returning the large runners and possibly the damaged 8 x 10 Monday or = Tuesday.

 

 

I = have a question =E2=80=93 if I keep the damaged 8 x 10 what kind of = discount could I get for that damaged rug?

 

I am Considering putting it outside on my = patio even know the color for me is a little = off. 

Have a BEAUTIFULLY Designed Day ! =

Thank = You,

Kelly Hopkins = Brown

KHB = Interiors 

504-251-7009


On Apr 6, 2018, at = 8:48 PM, Sandy <Sandyn@transocean.com> = wrote:

Hello Kelly-

 

Your = replacement order shipped on 4/6 and the scheduled delivery date is = =E2=80=93 Tuesday 4/10/2018.

 

https://www.fedex.com/apps/fedextrack/?action=3Dtrack&action=3Dtr= ack&language=3Denglish&mps=3Dy&tracknumbers=3D023509103117246=

 

Once your shipment arrives and you are ready to return = the rugs please contact me so that we can either get a label or call tag = issued.

 

Thank you kindly,

Sandy = Noriega

Customer Service = Manager

10 Midland Ave. Port = Chester NY, 10573

P-914.949.5656x2 / = F-914.937.3140

Sandyn@transocean.com

 

Confidentiality = Notification: If = you are not the intended recipient, please do not disclose, = disseminate, copy, distribute or take any action in reliance on the = contents of this electronic transmission.  If you have received = this electronic transmission in error, please notify us by telephone and = immediately delete this message. As E-mail transmissions cannot be = guaranteed secure or error-free the sender does not accept any liability = for errors or omissions in the contents of this message, which arise = because of electronic transmission. Any documents accompanying this = electronic transmission and the information contained herein belong to = the sender and are privileged and intended only for the use of the = individual(s) named above

 

From: Kelly Hopkins Brown <Kelly@khbinteriors.com> =
Sent: Wednesday, April 04, 2018 8:27 PM
To: Sandyn@transocean.com
Sub= ject: Re: KHB Interiors first order. This is the 8x10 =

 

ABSOLU= TELY.. yes charge 8118..,. thanks so mucgh

 =

Thank You and Have a = BEAUTIFULLY Designed Day!

Kelly Hopkins = Brown

KHB = Interiors

504.251.7009

=
=

 

=

Business Hours: M - F - 8- = 5:30

Saturday - By = Appointment

All Emails, Text Messages = &  Phone Calls Will Be Responded to Within 24 Business = Hours. 

 

=

 =

From: Sandy = <Sandyn@transocean.com>
Sent: Wednesday, April 4, 2018 7:25 PM
To: Kelly Hopkins = Brown
Subject: RE: KHB Interiors first order. This is the 8x10 =

 =

Hello = Kelly-

 =

Your = replacement order has been processed against confirmation no.2850466 and = I have attached a copy for your review.

Please= confirm we are able to charge your card on file ending in -8118 and = once the original rugs are returned we will = issue

credit= accordingly.

 =

As = previously stated all rugs are in stock and we are expecting to ship by = -4/5/18.

 =

Should= you be in need of additional information please do not hesitate to = contact us.

 =

Thank you kindly,

Sandy Noriega

Customer Service = Manager

10 Midland Ave. Port Chester NY, = 10573

P-914.949.5656x2 / = F-914.937.3140

Sandyn@transocean.com

 =

Confiden= tiality Notification: If you = are not the intended recipient, please do not disclose, = disseminate, copy, distribute or take any action in reliance on the = contents of this electronic transmission.  If you have received = this electronic transmission in error, please notify us by telephone and = immediately delete this message. As E-mail transmissions cannot be = guaranteed secure or error-free the sender does not accept any liability = for errors or omissions in the contents of this message, which arise = because of electronic transmission. Any documents accompanying this = electronic transmission and the information contained herein belong to = the sender and are privileged and intended only for the use of the = individual(s) named above

 =

From:<= /span> = Kelly Hopkins Brown <Kelly@khbinteriors.com> =
Sent: Wednesday, April 04, 2018 7:59 PM
To: Sandyn@transocean.com
Sub= ject: Re: KHB Interiors first order. This is the 8x10 =

 =

Hi = there.

Thanks= for your help today.

 =

I = need the replacement for the 8 x 10 which is damaged AND PICtures were = sent today

 =

and I = need the same rug in 1762/22 - quantity of 2 - in 23" x = 7'6".  

 =

I = have the two larger ones I will return with the damaged 8 x 10.  =  C

 =

an I = get credit for those two  that I don't need when you get them = back.

 =

I = have no problem paying for the correct two runners = now. 

 =

Pls = advise what else you may need from me and also please let me know when = these will ship.

 =

I = would like to have these shipped to me at = :

 =

KHB = Interiors

1025 = Aurora Avenue

Metair= ie LA  70005

 =

NOTE:<= /span>

this = is a different address than last = time. 

 =

Much = thanks

 =

Thank = You and Have a BEAUTIFULLY Designed = Day!

Kelly = Hopkins Brown

KHB = Interiors

504.25= 1.7009

=

 =

Busine= ss Hours: M - F - 8- 5:30

Saturd= ay - By Appointment

All = Emails, Text Messages &  Phone Calls Will Be Responded to = Within 24 Business = Hours. 

 =

 =

From:<= /span> = Sandy <Sandyn@transocean.com>
Sent: = Wednesday, April 4, 2018 10:05 AM
To: Kelly Hopkins = Brown
Subject: KHB Interiors first order. This is the 8x10 =

 =

Hello = Kelly-

We will review images and get back to you. I have sent = your request over to Marci and she will
take good care of you. I did = let her know you need a quick answer.

In the meantime should you = be in need of anything further please do not hesitate to contact = me.

Thank you kindly,
Sandy Noriega
Customer Service = Manager
10 Midland Ave. Port Chester NY, 10573
P-914.949.5656x2 / = F-914.937.3140
Sandyn@transocean.com

Confidentiality = Notification: If you are not the intended recipient, please do not = disclose, disseminate, copy, distribute or take any action in reliance = on the contents of this electronic transmission.  If you have = received this electronic transmission in error, please notify us by = telephone and immediately delete this message. As E-mail transmissions = cannot be guaranteed secure or error-free the sender does not accept any = liability for errors or omissions in the contents of this message, which = arise because of electronic transmission. Any documents accompanying = this electronic transmission and the information contained herein belong = to the sender and are privileged and intended only for the use of the = individual(s) named above

-----Original Message-----
From: = Kelly Hopkins Brown <Kelly@khbinteriors.com>
Sent: Wednesday, = April 04, 2018 11:00 AM
To: cs@transocean.com
Subject: KHB Interiors first = order. This is the 8x10

Sandy
Hi


We just spoke. =

I=E2=80=99m at the client installation today.  =


I really need your help.

This has a label with heavy = duty glue.  As u pull it the fibers are coming with it. =


Also has 3 navy blue threads that are also interwoven and as = i pull the fibers from rug come out. 


I really need a = replacement sent to my office at KHB Interiors
1026 Aurora Avenue =
Metairie LA 70005


Please let me know your = decision.  

Much thanks =

------=_NextPart_000_00E8_01D3D71D.57B99580--