Return-Path: Received: from vps.transocean.com by vps.transocean.com with LMTP id kOXwDFH/1Fo7cQAAInt2oQ ; Mon, 16 Apr 2018 12:53:53 -0700 Return-path: Envelope-to: yolanda@transocean.com Delivery-date: Mon, 16 Apr 2018 12:53:53 -0700 Received: from admin.hsn.com ([192.234.237.20]:46762) by vps.transocean.com with esmtp (Exim 4.89_1) (envelope-from ) id 1f8ABx-0007Xn-Nr for yolanda@transocean.com; Mon, 16 Apr 2018 12:53:53 -0700 Received: from sppuic04.hsn.net (unknown [10.27.3.55]) by admin.hsn.com (Postfix) with ESMTP id 144912060A; Mon, 16 Apr 2018 15:52:53 -0400 (EDT) Date: Mon, 16 Apr 2018 15:52:53 -0400 (EDT) From: Improvements Dropship To: yolanda@transocean.com Message-ID: <05D0TA2TJYS37ECF@hsn.com> Subject: [EXTERNAL] RE: J87184170001 TRANSOCEAN SHORT SHIPPED - Additional Info Requested MIME-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable X-Mailer: Genesys E-Mail 8.1.000.05 X-Spam-Status: No, score=-0.9 X-Spam-Score: -8 X-Spam-Bar: / X-Ham-Report: Spam detection software, running on the system "vps.transocean.com", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: IN RE: J87184170001 Good Afternoon, The customer advised us that she received the 21"X33" and the 7'6"X9'2" And is missing the 4'9"X7'and the 21"X7' (runner). [...] Content analysis details: (-0.9 points, 3.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: transocean.com] -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0000] 1.0 KAM_LAZY_DOMAIN_SECURITY Sending domain does not have any anti-forgery methods X-Spam-Flag: NO IN RE: J87184170001=20 Good Afternoon, The customer advised us that she received the 21"X33" and the 7'6"X9'2" And is missing the 4'9"X7'and the 21"X7' (runner). Sincerely, Andrea Improvements Customer Accounts Team PH# 1-800-253-9056 Option 2=20 Dropship@improvementscatalog.com > = =20 > ************************************************************************* >=20 > Good Afternoon Melinda, >=20 > Would you be able to tell us what sizes the customer is missing? We ship = these 4-piece sets in two bales. One bale would include the 2x3, 5x8 and 2x= 8. The second bale contains the 8x9 size rug only and we show that both pac= kages were delivered on 04/05/18 in West Roxbury, MA. >=20 > =20 >=20 > https://www.fedex.com/apps/fedextrack/?action=3Dtrack &trackingnumber=3D023509103108206,02350910310821= 3&cntry_code=3Dus =20 >=20 > =20 >=20 > Should you need further assistance please do not hesitate to contact us. >=20 > =20 >=20 > ** Please send all orders, inquiries, cancellations and order modificatio= ns directly to cs@transocean.com to av= oid delays in processing.** >=20 > Please note: Effective 1/19/18 Trans-Ocean=19s fax no. will change to 1-9= 14-937-3140. >=20 > Please update your records accordingly to ensure your documents are all r= eceived at the proper location. Thank you for your prompt attention to this= matter. >=20 > Thank you, >=20 > Yolanda Noriega >=20 > Customer Service Rep. >=20 > Trans-Ocean Imports >=20 > 10 Midland Ave. | Ste.M00 | Port Chester, NY 10573 >=20 > 914.949.5656 Ext. 2 | 914.937.3140 >=20 > =20 >=20 > Confidentiality Notification: If you are not the intended recipient, plea= se do not disclose, disseminate, copy, distribute or take any action in rel= iance on the contents of this electronic transmission. If you have receive= d this electronic transmission in error, please notify us by telephone and = immediately delete this message. As E-mail transmissions cannot be guarante= ed secure or error-free the sender does not accept any liability for errors= or omissions in the contents of this message, which arise because of elect= ronic transmission. Any documents accompanying this electronic transmission= and the information contained herein belong to the sender and are privileg= ed and intended only for the use of the individual(s) named above. >=20 > =20 >=20 > =20 >=20 > From: Sandy =20 > Sent: Tuesday, April 10, 2018 11:42 AM > To: Yolanda Noriega (Yolanda Noriega) > Subject: FW: DROPSHIPIM>J87184170001 TRANSOCEAN SHORT SHIPPED >=20 > =20 >=20 > =20 >=20 > =20 >=20 > Thank you kindly, >=20 > Sandy Noriega >=20 > Customer Service Manager >=20 > 10 Midland Ave. Port Chester NY, 10573 >=20 > P-914.949.5656x2 / F-914.937.3140 >=20 > Sandyn@transocean.com >=20 > =20 >=20 > Confidentiality Notification: If you are not the intended recipient, plea= se do not disclose, disseminate, copy, distribute or take any action in rel= iance on the contents of this electronic transmission. If you have receive= d this electronic transmission in error, please notify us by telephone and = immediately delete this message. As E-mail transmissions cannot be guarante= ed secure or error-free the sender does not accept any liability for errors= or omissions in the contents of this message, which arise because of elect= ronic transmission. Any documents accompanying this electronic transmission= and the information contained herein belong to the sender and are privileg= ed and intended only for the use of the individual(s) named above >=20 > =20 >=20 > From: Improvements Dropship >=20 > Sent: Tuesday, April 10, 2018 11:32 AM > To: cs@transocean.com =20 > Subject: DROPSHIPIM>J87184170001 TRANSOCEAN SHORT SHIPPED >=20 > =20 >=20 > Attention Vendor, >=20 > =20 >=20 > Thank you for partnering with Improvements .=20 >=20 > =20 >=20 > Our customer order the items listed below. However, they informed us that= they are missing 2 PIECES from the highlighted ones listed below. Can you= advise if you shipped all 4 pieces out if so can you respond with a track= ing number? If you havent shipped it out can you please express ship it nex= t day and reply with a tracking number. We need to update our customer on w= hen they can expect there missing items. >=20 > =20 >=20 > =20 >=20 > =20 >=20 > PO# J87184170001 >=20 > =20 >=20 >=20 >=20 >=20 >=20 >=20 >=20 > 347137 =20 >=20 > 1 >=20 > 4PC SAROUK RUG SET=20 >=20 > =20 >=20 > =20 >=20 >=20 >=20 >=20 >=20 > Sheilah Janus=20 > -=20 > 39 KEYSTONE ST=20 > WEST ROXBURY MA 02132-5125=20 >=20 > =20 >=20 > =20 >=20 > Please reply as soon as possible so that we may update our customer >=20 > =20 >=20 > If you need any additional assistance, please contact us at 1-800-253-905= 6 select option 2 8am to 7pm EST or email at dropship@improvementscatalog.com. >=20 > =20 >=20 > =20 >=20 > =20 >=20 > Sincerely, >=20 > =20 >=20 > =20 >=20 > =20 >=20 > Melinda McQuinn >=20 > Customer Account Team >=20 > Improvements >=20 > 1-800-253-9056, option #2 >=20 > dropship@improvementscatalog.com